Our experience with this host was unacceptable. The host canceled our reservation an hour before check-in, citing construction issues. While the construction itself may have been out of their control, the way they handled the situation was appalling. The host made no attempt to notify us through call, which they claimed they would from previous messages in app. When I arrived, I saw the construction and spoke with workers, who said theyâd finish in 2â3 hours and suggested a delayed check-in wouldâve been more reasonable than outright cancellation. The host hadnât checked on the construction and only aware of their presence before making this abrupt decision. While a refund was provided, it was useless to us since funds wouldnât be available for 5â7 days. Scrambling for accommodations on short notice was stressful, worsened by the hostâs lack of communication. When I contacted the host, the call became unprofessional. They cut me off, accusing me of planning a party as I called my group a âpartyâ of 6, a baseless assumption. The host also falsely claimed to have called me 14 times,which was untrue. When I explained my group was arriving soon, they were not very empathetic to the situation at hand. Despite the terrible experience, the home was beautiful, clean, and well-maintained. Under better circumstances, we wouldâve enjoyed it. However, the hostâs unprofessionalism and lack of accountability made this a nightmare. Avoid booking with them until they improve their practices.