Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
693 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
693
205 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
205
65 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
65
24 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
24
18 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
18
9,4/10
Sauberkeit
9,2/10
Personal & Service
9,2/10
Ausstattung
9,2/10
Zustand der Unterkunft
9,0/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Marcel
16. Jan. 2024
Marcel
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Relations Executive- The Grand Hotel am 22. Jan. 2024
Dear Marcel, Thank you for your positive review. We hope to welcome you back in the near future. Kind regards, Angela
8/10 – Gut
Aurica
7. Nov. 2023
Aurica
Aufenthalt von 4 Nächten im November 2023
Antwort von Guest Relations Executive- The Grand Hotel am 30. Nov. 2023
Dear Aurica, Thank you for staying with us recently, and we thank you for your positive feedback. We are pleased to hear that you have enjoyed your stay with us, and we hope to welcome you back to our hotel in the near future. Kind regards, Angela
8/10 – Gut
Ralf
17. März 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Die Lage des Hotels ist sehr zentral
Ralf
Aufenthalt von 2 Nächten im März 2023
Antwort von Ruth Ruddock - Guest Relations Executive am 19. März 2023
Vielen Dank für Ihr Feedback. Wir hoffen, Sie bald wieder im The Grand begrüßen zu dürfen!
8/10 – Gut
Jeff, Calgary
Mit dem Partner gereist
24. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Active area. Nice room. Quiet
Jeff
Aufenthalt von 3 Nächten im April 2024
8/10 – Gut
Rose
Geschäftlich gereist
21. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient location.
Rose
Aufenthalt von 4 Nächten im Mai 2024
10/10 – Hervorragend
Nick
Geschäftlich gereist
21. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and convenient
Nick
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Claris
Geschäftlich gereist
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing being upgraded and always feel valued
Claris
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 17. Mai 2024
Dear Claris, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
michael
Mit dem Partner gereist
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stunning rooms and excellent service.
michael
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 17. Mai 2024
Dear Michael, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
John
Geschäftlich gereist
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A beautiful hotel with lots of staff willing to assist with luggage etc
John
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 17. Mai 2024
Dear John, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
4/10 – Schlecht
Jonine
Mit dem Partner gereist
13. Mai 2024
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The room was very small. The name of the hotel ‘The Grand’ BY Sky City is very misleading. Thought we had booked a room at Sky City. The room advertised ‘king’ however we only had a king size bed. We parked at sky city car park but had to walk our luggage through ‘Sky City’ to The Grand by Sky City across a little 1 way street. No kitchen. Had to fill jug with water from bathroom sink. Advertisements are very misleading. Would not recommend for the price at $550 for 2 nights. Have stayed at Quest across the road and got a room that was apartment size for same price for 2 nights in past.
Jonine
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 13. Mai 2024
Dear Jonine,Thank you for your review, and we apologise for your recent experience with us. We advertised the room as a King room because it includes a king-size bed. We acknowledge that the measurements of the room itself should have been detailed on the website along with the included amenities. Your preferences have been noted for your future bookings, and we hope to have the opportunity to welcome you back to our hotel.Kind regards,Angela
10/10 – Hervorragend
Gemma
12. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fabulous place to stay!
Gemma
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 13. Mai 2024
Dear Gemma, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
Shannon
Mit dem Partner gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had such a lovely relaxing time, the spa and sauna are wonderful. The breakfast at the Terrace was delicious
Shannon
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 13. Mai 2024
Dear Shannon, Thank you for your positive review, and we are pleased to hear that you had a pleasurable relaxing time with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
Angela
Mit dem Partner gereist
10. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Angela
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 13. Mai 2024
Dear Angela, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
James
9. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing experience will absolutely return
James
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 10. Mai 2024
Dear James, Thank you for your positive review, and we are delighted to hear that you have had an amazing experience with us. Please let us know directly on your next return and will ensure to take good care of you once again. Kind regards, Angela
10/10 – Hervorragend
JONGYOUNG
Geschäftlich gereist
9. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel !! Just one word~~
JONGYOUNG
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 10. Mai 2024
Dear Jongyoung, Thank you for your positive review, and we thank you for your return. We were excited to see you stay with us again, and we hope to have the opportunity to welcome you back once more. Appreciate your comment, and thank you for being a great guest too!Kind regards, Angela
10/10 – Hervorragend
Ian
7. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel in a good location
Ian
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 8. Mai 2024
Dear Ian, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
6/10 – Okay
Lorraine, Kerikeri
Mit dem Partner gereist
6. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walkable distance and easy access to restaurants and shopping. However, was allocated a room which had a faulty heating system, was freezing . Reported the problem several time. Was only moved after 4 hours 2230. This was not good enough! We were finally moved to another room. Slow response to rectify the situation made my stay less “enjoyable”. Someone called the next day to apologise.
Lorraine
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 13. Mai 2024
Dear Lorraine,Thank you for your review, and we apologise for the delayed response regarding the faulty heating system. We had the concierge and our maintenance team check the room, and once the issue was confirmed, we offered an upgrade. We understand your frustration, and it certainly should not have taken 4 hours for a room move. I will follow up with the team to ensure we learn from this experience and rectify any issues promptly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
6/10 – Okay
Darwin
Mit dem Partner gereist
5. Mai 2024
Gut: Ausstattung
The location of the property is great.
Darwin
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 8. Mai 2024
Dear Darwin, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. Our location is certainly great, and we appreciate you for picking up on this. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
Tegan
Mit dem Partner gereist
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I wanted to surprise my partner for this staycation. I came the day before and asked the staff to put some presents in the room and everything. It was all there when we arrived! So grateful
Tegan
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 8. Mai 2024
Dear Tegan,Thank you for your positive feedback, and we are delighted to hear that your staycation went well.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Josephine
5. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved our stay. Beautiful restaurant options around / part of the Hotel, & lovely Sp treatment.
Josephine
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Executive- The Grand Hotel am 8. Mai 2024
Dear Josephine,Thank you for your positive feedback, and we're glad to hear that you had an amazing stay and spa treatment.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
8/10 – Gut
Jessica
30. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good, will be back.
Jessica
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 2. Mai 2024
Dear Jessica, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
Ethan
Mit dem Partner gereist
29. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience, friendly staff and so much to do in the area. Beautiful scenery from the hotel which was nice and clean.
Ethan
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 29. Apr. 2024
Dear Ethan,Thank you for your positive feedback, and we are pleased to hear that you have enjoyed the beautiful scenery of Auckland, New Zealand through our hotel windows. We hope you have enjoyed your stay, and it would be great if we have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
8/10 – Gut
Nhu-Thuy
29. Apr. 2024
Gut: Personal & Service und Zustand der Unterkunft
Nhu-Thuy
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 2. Mai 2024
Dear Nhu-Thuy, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
Melissa, Wellington
28. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Melissa
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 29. Apr. 2024
Dear Melissa,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Blake
Mit der Familie gereist
28. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice stay in central Auckland.
Blake
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 29. Apr. 2024
Dear Blake,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Isaac
Mit dem Partner gereist
27. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Isaac
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 29. Apr. 2024
Dear Isaac,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Steve
Mit dem Partner gereist
23. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was clean, modern, and well-appointed, with a nice comfy bed. The bathroom was nice, especially having a separate bath. Great location for restaurants.
Steve
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 23. Apr. 2024
Dear Steve,Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We will ensure your feedback is passed on to its respective departments to ensure their hard work is acknowledged.We thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards, Angela
6/10 – Okay
Jimmy
Mit der Familie gereist
20. Apr. 2024
Verbesserungswürdig: Personal & Service
A bit tired and past its prime … surrounding restaurants and area, very cool.. gyms pretty good .. pool area great .. a bit tired all in all. And different chicken process and service was terrible as well as checkout really unfriendly and impersonal. You would expect much much more from a hotel of this calibre actually anywhere.
Jimmy
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 23. Apr. 2024
Dear Jimmy,Thank you for your feedback, and we apologise for any inconvenience caused during arrival times. After investigation, we have discovered that there were discussions regarding our protocol upon arrival, and we appreciate your understanding and patience during this process. I have shared your feedback with the receptionist upon departure to ensure that we provide professional and friendly service to our future guests. We thank you for bringing this to our attention.Kind regards, Angela
8/10 – Gut
Jessica
19. Apr. 2024
Gut: Personal & Service und Zustand der Unterkunft
Jessica
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 23. Apr. 2024
Dear Jessica, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Matthew
18. Apr. 2024
Matthew
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 10. Mai 2024
Dear Matthew, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
6/10 – Okay
Poh Kim, Singapore
Geschäftlich gereist, Mit dem Partner gereist
17. Apr. 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I took more than half hour to chk in. In experience staff n not clear information.
Poh Kim
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 23. Apr. 2024
Dear Poh,Thank you for your feedback, and we apologise for any inconvenience caused during checkin times. We understand there was a miscommunication regarding arrival dates, which our receptionist has promptly rectified by extending accordingly. We understand the frustration this may have caused, and we appreciate your patience towards our service.Thank you for choosing to stay with us, and we hope you have had an enjoyable stay.Warm regards, Angela Shin
10/10 – Hervorragend
Konstantin, Temecula
16. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Konstantin
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 8. Mai 2024
Dear Konstantin, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
2/10 – Ungenügend
Amanda
15. Apr. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Amanda
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 8. Mai 2024
Dear Amanda,Thank you for your review. As discussed over the phone, please feel free to let us know on your next visit. We will try our best to ensure good care and attention for your family.Kind regards,Angela
10/10 – Hervorragend
Natasha
14. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Natasha
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 23. Apr. 2024
Dear Natasha, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Natalia
14. Apr. 2024
Natalia
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 8. Mai 2024
Dear Natalia, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
8/10 – Gut
Sarah
11. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sarah
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Executive- The Grand Hotel am 23. Apr. 2024
Dear Sarah,Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Kristin
11. Apr. 2024
Kristin
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 2. Mai 2024
Dear Kristin, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
Lauren
Mit der Familie gereist
10. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location
Lauren
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 12. Apr. 2024
Dear Lauren, Thank you for your positive review, and yes! our location is certainly great. We are glad that you have experienced the best of our hotel, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
Xuefei
10. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Xuefei
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 12. Apr. 2024
Dear Xuefei, Thank you for your amazing score, and we appreciate your time and effort to leave a review that compliments our hotel. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
Bruno
8. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bruno
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relations Executive- The Grand Hotel am 9. Apr. 2024
Dear Bruno,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Taylor
Mit dem Partner gereist
7. Apr. 2024
Gut: Sauberkeit und Ausstattung
Really good, clean and friendly staff would stay again
Taylor
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 9. Apr. 2024
Dear Taylor,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Kuo-Kai
6. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Kuo-Kai
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 9. Apr. 2024
Dear Kuo-Kai,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Tomas
4. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Tomas
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest Relations Executive- The Grand Hotel am 9. Apr. 2024
Dear Tomas,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela
6/10 – Okay
Alastair
Mit dem Partner gereist
4. Apr. 2024
Gut: Personal & Service
Had a great check. Warm and friendly staff. However I dont think this is value for money. Rooms a well worn and tired. One lift is getting worked on.
Just dont see how grand this place is when it comes to value for money. I'd suggest management should do room inspections and see that a little maintenance and touching up would go a long way. (Cupboards squeak ans dont align, paint has worn off in places, walls have lots of marks etc).
Alastair
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Executive- The Grand Hotel am 9. Apr. 2024
Dear Alastair,Thank you for your feedback, and we appreciate your truthful comments and suggestions regarding the rooms. This feedback will be taken into consideration, and we will ensure to implement solutions that will allow the rooms to remain well maintained and ensure satisfaction for our future guests.This will be passed on to its respective management team, and we apologise for any inconvenience this may have caused.Thank you, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards, Angela
10/10 – Hervorragend
Dusty
3. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dusty
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest Relations Executive- The Grand Hotel am 4. Apr. 2024
Dear Dusty, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
JONGYOUNG
Geschäftlich gereist
1. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
near side tower place
JONGYOUNG
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Executive- The Grand Hotel am 4. Apr. 2024
Dear Jongyoung, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela
10/10 – Hervorragend
Cassandra
1. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cassandra
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Executive- The Grand Hotel am 23. Apr. 2024
Dear Cassandra, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Toko
30. März 2024
Toko
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Executive- The Grand Hotel am 23. Apr. 2024
Dear Toko,Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela
10/10 – Hervorragend
Mark
Mit dem Partner gereist
29. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean property
Mark
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relations Executive- The Grand Hotel am 4. Apr. 2024
Dear Mark, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela
8/10 – Gut
BELLUR
Mit dem Partner gereist
29. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a basic hotel conveniently located
BELLUR
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relations Executive- The Grand Hotel am 4. Apr. 2024
Dear Bellur, Thank you for your feedback and we appreciate your time and effort to leave kind words that compliment our hotel. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the near future!Kind regards, Angela