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Bewertungen von Auckland Airport Kiwi Hotel

3 out of 5
Auckland Airport Kiwi Hotel
150 Mckenzie Road, Auckland

Bewertungen

7,0

Gut

201 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
352 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
218 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
121 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
114 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

7,8/10

Personal & Service

6,6/10

Ausstattung

6,4/10

Zustand der Unterkunft

6,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Marcillina, Rostocker

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Jederzeit würde ich wieder in diese kleine entspannte Welt abtauchen. Nach 6 Wochen Neuseeland im Camper, der ideale Ort um sich von 5600 km gefahrenen km zu erholen.
Aufenthalt von 1 Nacht im März 2020
Antwort von Reservation Team am 18. März 2020
Thank you for your feedback

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gute park möglichkeit u preis Location... nähe Billa Maria or coastal walk
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Reservations Team am 1. Feb. 2020
Thank you

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2019
Antwort von hoshy am 15. Aug. 2019
thank you for your feed back

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im Januar 2019
Antwort von Doreen am 1. Apr. 2019
We thank you for choosing to stay with us & for your positive feedback. We hope to welcome you again in the near future. Regards.

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit
Hotel ist einigermaßen heruntergekommen. Insbesondere die Sauberkeit lässt zu wünschen übrig.
Aufenthalt von 2 Nächten im Januar 2019
Antwort von Reservations Team am 1. Feb. 2019
Vielen Dank für Ihr Feedback

4/10 – Schlecht

O

Gut: Personal & Service
Sehr nette Mitarbeiter. Kleines Zimmer, Doppelbett an der Wand, extrem schlechtes Wifi, kein Besteck beim Frühstücksbuffett obwohl nur 6 Leute da waren
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Reservations Team am 29. Jan. 2019
Dear valued Guest Thank you for taking the time out to share your feedback with us. We will take your feedback and pass it onto the relevant departments for further improvements. Warm Regards,

8/10 – Gut

Iokapeta

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The place was good ,nicely hopefully will see some day 😊
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great stay are room was very clean and comfortable shower was clean and staff were very friendly…. Drinks a little expensive and can do with a food menu in you room so you can see what is available for dinner and breakfast… but overall we enjoyed our time and will book again
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Jaedyn

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Douglas

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Bonus star for the guy who checked me in, but minused because the lady who seemed like she was inconvenienced she had to get up and check me in whilst the guy directed other guest through to there room, she didn't even complete check in process and handed it to the guy once he returned Room 226 was squashed and " new " bed frame restricted the door from being opened freely. Had to really push it open. Bathroom dated, and holes on the wall. Door peeling off at the back Wifi was useless, used my own data. Tv remote has a mind of its own when trying to turn volume down, it would automatically turn tv off Stains on sheets, ripped carpet. Bed was hard and uncomfortable pillows Akward layout of room Would not recommend
Aufenthalt von 3 Nächten im Mai 2024
Antwort von AAKH am 22. Mai 2024
Kia Ora Douglas,Thank you for sharing your feedback. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience and a comfortable stay. Your feedback will be forwarded to the respective teams so improvement can be made, we will take all necessary steps. In the future, we hope you consider returning and giving us another chance to impress you. ThanksWarm Regards

6/10 – Okay

Denise

Gut: Personal & Service
The food was awful...had to spoon the oil from the butter chicken
Aufenthalt von 1 Nacht im Mai 2024
Antwort von AAKH am 25. Mai 2024
Kia Ora Denise,Thank you for sharing your feedback. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience and the best of services. Your feedback has been shared with the respective teams so improvement can be made, we will take all necessary steps forward. In the future, we hope you consider returning and giving us another chance to impress you. ThanksWarm Regards

10/10 – Hervorragend

Jean

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Near the airport and reasonable price
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Auckland Airport Kiwi Hotel am 16. Mai 2024
Kia Ora Jean,Thank you for your feedback. We are glad that you had a great stay with us. Your feedback motivates us to improve and provide best services to our guests. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards

8/10 – Gut

Rosemary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a one night stay as we had an early flight. We were able to leave the car free for five nights and get the yellow bus to the airport. Facilities were excellent for the very reasonable price paid for the night. An on-site restaurant made dining in easy. Beware of the special for $35 which includes a starter and a main. The starter was huge so consuming the whole main was impossible!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Auckland Airport Kiwi Hotel am 16. Mai 2024
Kia Ora Rosemary,Thank you for your feedback. We are glad you had a pleasant stay with us. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards

8/10 – Gut

Akshay

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
i think for 3 guest it should be twin room not one double with 2 beds.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Auckland Airport Kiwi Hotel am 16. Mai 2024
Kia Ora Akshay,Thank you for your review. Please note our Hotel/ Motel do have rooms available that can sleep 3 adults. Rooms are usually assigned on the room type that is booked by the guest. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards

6/10 – Okay

Alan

Gut: Sauberkeit und Personal & Service
There are some needed renos going on. I was woken up at 0900 hrs by hammering sounds below. Lots of free parking. Good value for your money though...just ask about the renos.
Aufenthalt von 1 Nacht im April 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Alan,Thank you for taking the time to write a review. We apologize for the renovation noise that you experience during your stay and we are working towards completing it as soon as possible for the convenience of all our guests. We do appreciate your discretion and giving us a favourable 3/5 rating and we certainly hope to welcome you again in the near future.Regards.

8/10 – Gut

Brandon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Brandon,Thank you for taking the time to give us a 4/5 rating. We are very pleased you enjoyed your overall stay with us and we certainly hope to welcome you again in the near future.Regards.

6/10 – Okay

Johanna

Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The first night I was there, I had a room where the TV did not turn on, and the iron was not working properly. The room and bathroom also looked and felt old and worn. The next time I stayed there, I was in a lovely room that felt luxurious and changed my mind about the hotel. There is no lift in the hotel, although the staff will carry your luggage up and down the stairs for you. The food in the restaurant is fine. I will go back there if I can get a decent room again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Johanna,Thank you for taking the time to write a review. We have passed on your feedback to relevant department and have addressed the issues in regard to the iron and TV. We hope to welcome you again in the near future.Regards.

8/10 – Gut

Hayden

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im April 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Hayden,Thank you for taking the time to give us a 4/5 rating. We are pleased you enjoyed your overall stay with us and we certainly hope to welcome you again in the near future.Regards.

10/10 – Hervorragend

Nicoli

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Nicoli,Thank you for taking the time to give us a 5/5 rating. We are pleased you enjoyed your overall stay with us and we certainly hope to welcome you again in the near future.Regards.

8/10 – Gut

Cheryl

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and tidy.
Aufenthalt von 1 Nacht im März 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Cheryl,Thank you for taking the time to give us a rating. We are pleased you enjoyed your overall stay with us and we certainly hope to welcome you again in the near future.Regards.

10/10 – Hervorragend

Alex

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Night manager was great at check in. Conveniently located near the airport with free transportation.
Aufenthalt von 1 Nacht im April 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Alex,Thank you for taking the time to write a review. We are very pleased you enjoyed your stay with us as well as your interactions with our staff. We hope to welcome you again in the near future.Regards.

10/10 – Hervorragend

Phyllis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff
Aufenthalt von 2 Nächten im April 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Phyllis,Thank you for taking the time to write a review. We are very pleased you enjoyed your stay with us and hope to welcome you again in the near future.Regards.

8/10 – Gut

Maree

Aufenthalt von 1 Nacht im April 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Maree,Thank you for taking the time to give us a 4/5 rating. We are very pleased you enjoyed your overall stay with us and we certainly hope to welcome you again in the near future.Regards.

10/10 – Hervorragend

Murray

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They have the property and rooms looking great.....staff also professional Can't think of any thing that needs improvement Rooms good value for the price
Aufenthalt von 1 Nacht im April 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Murray,Thank you for taking the time to write a review. We are extremely pleased you enjoyed your stay with us and certainly hope to welcome you again in the near future.Regards.

2/10 – Ungenügend

YU-TING

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
not clean, wifi is not working, smelly frangrance, awfully experience
Aufenthalt von 1 Nacht im April 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Yu-Ting,Thank you for taking the time to write a review. We have passed on your feedback to the relevant Departments and have addressed the issues you raised. We hope to welcome you again in the near furture and provide you with a better overall service.Regards

6/10 – Okay

Johanna

TV and iron needed attention.
Aufenthalt von 1 Nacht im April 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Johanna,Thank you for taking the time to write a review and we are pleased that you enjoyed your overall stay. We have addressed the TV and iron issues in your room so thank you for informing us.Regards

10/10 – Hervorragend

Kodie

Aufenthalt von 1 Nacht im April 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Mai 2024
Kia Ora Kodie,Thank you for taking the time to give us a 5/5 rating. We are very pleased you enjoyed your overall stay with us and we certainly hope to welcome you again in the near future.Regards.

8/10 – Gut

Kylie

Mit der Familie gereist
Gut: Personal & Service
The staff were great, very friendly and accommodating. The room itself is where some problems were, like the aircon being so noisy you couldn’t have it on when trying to sleep even though it was really hot and the fan in the bathroom was also incredibly noisy and woke everyone up during the night whenever anyone needed to use the bathroom. The shuttle to the airport was awesome and we were very happy it was included in the booking. The restaurant was also really good with a good variety
Aufenthalt von 1 Nacht im April 2024
Antwort von Auckland Airport Kiwi Hotel am 4. Apr. 2024
Kia Ora Kylie,Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our Hotel. Your feedback will be forwarded to the respective teams so improvement can be made. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards

8/10 – Gut

fiona

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Great place, good location
Aufenthalt von 3 Nächten im März 2024
Antwort von Auckland Airport Kiwi Hotel am 27. März 2024
Kia Ora Fiona,Thank you for your feedback, your feedback is important for us as it helps us to improve and provide best services to our guests. We are glad that we did not disappoint you with our service and you had a enjoyable stay with us. Looking forward to welcoming you back to our hotel again and you will surely enjoy this time as well.Best Regards

4/10 – Schlecht

Marguerite

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We only stayed here because we were flying out the next day and wanted some place near the airport with a free shuttle. Even though the hotel is close, the shuttle makes a loop to other hotels in the area so it will take you between 30 to 40 minutes. Our room was okay, not anything to write home about.There is a certain smell. I think smell comes from the restaurant directly below. The smell was a combination of ethnic food and cleaner. What I found strange was that the doorknobs on all the doors (closet, bathroom, and front) were very low. Even the sink was very low. And I'm a short person. The hair dryer also had a crack so when you're using it, it sucks your hair and may possibly burn your hair. I forgot to mention it to the front desk. Customers should be aware that the hotel is renovating the entire first floor rooms and is therefore not accessible for anyone who cannot use stairs.
Aufenthalt von 1 Nacht im März 2024
Antwort von Auckland Airport Kiwi Hotel am 27. März 2024
Kia Ora Marguerite,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvement can be made. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards

10/10 – Hervorragend

Nancy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff very friendly, restaurant food, room comfortable and transport to airport smooth.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Auckland Airport Kiwi Hotel am 15. März 2024
Kia Ora Nancy,Thank you for your feedback. We are glad that you has a excellent stay with us. Please do consider us again and give us ome more chance to make your stay with us enjoyable.Best Regards

6/10 – Okay

Anna

Gut: Sauberkeit
Aufenthalt von 1 Nacht im März 2024
Antwort von Auckland Airport Kiwi Hotel am 15. März 2024
Kia Ora Anna,Thank you for your feedback, we appriciate you taking out time for giving us your valuable feedback. Each feedback helps us to improve more and provide best services to our guests. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards

2/10 – Ungenügend

Kaylee

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I booked and prepayed for a room with a queen bed and a twin bed and had emailed with the hotel prior to our stay and made arrangements for a baby crib to be put in our room. When we arrived we were given a room with only a queen bed. We asked the front desk staff to fix the issue and they were short and said they were fully booked and there was nothing they could do about the issue. I then asked about getting a baby crib and they told me they do not have any!! I asked them for 2 more towels and they told me they could only bring me one extra. The hotel was also not the cleanest and it was not a good overall experience there. Would not reccomend!
Aufenthalt von 1 Nacht im März 2024
Antwort von Auckland Airport Kiwi Hotel am 15. März 2024
Kia Ora Kaylee,Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our Hotel. We apologize for the inconvience caused during your stay with us. Your feedback will be forwarded to the respective teams so improvement can be made. In the future, we hope you consider returning and giving us another chance to impress you.Best Regards

6/10 – Okay

Melanie Sørensen

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Auckland Airport Kiwi Hotel am 23. Feb. 2024
Kia Ora Melanie,Thank you so much for taking out time to give us your feedback, your feedback matters and helps us to improve and provide best services to our guests, looking forward to welcoming you again to our hotel. Best Regards

2/10 – Ungenügend

Margaret

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Horrible place
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Auckland Airport Kiwi Hotel am 23. Feb. 2024
Kia Ora Margaret,Thank you so much for taking out time to give us your feedback, your feedback matters and helps us to improve and provide best services to our guests, looking forward to welcoming you again to our hotel. Best Regards

10/10 – Hervorragend

Allan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were helpful and accommodating. The room was nice and clean
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Auckland Airport Kiwi Hotel am 12. Feb. 2024
Kia Ora Allan,Kia Ora,Thank you for your time and effort that you took out to give us your feedback. The feedback you provide is valuable to us, and it is pleasing to know that you enjoyed you stay with us. We look forward to welcoming you again to our Hotel.Best Regards,

4/10 – Schlecht

Leah

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
We didn’t love staying here. There was no milk provided for tea. When we dined in the in-house restaurant our food wasn’t cooked properly. No soap provided in shower (there was body lotion) Staff were very friendly and efficient but didn’t love the facilities.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Auckland Airport Kiwi Hotel am 12. Feb. 2024
Kia Ora Leah,Thank you for taking your time out and providing us with your feedback. It’s a disappointment that you have not enjoyed your stay with us, and we are sorry that you didn’t receive what you expected. This is not how we are; we are very particular when it comes to our guest needs, the issue that you arise has been passed to the relevant team incharge and is currently being reviewed. Looking forward to welcoming you again to our Hotel and we promise you won’t be disappointed this time.Best Regards,

10/10 – Hervorragend

petelo

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Auckland Airport Kiwi Hotel am 23. März 2024
Dear Guest, Thank you for sharing your feedback. We are glad that you had a pleasant and a comfortable stay at AUCKLAND AIRPORT KIWI HOTEL. We look forward to welcome you for your next visit. Have a good Day!ThanksWarm RegardsTeam

4/10 – Schlecht

Maureen

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room door knob was about ready to fall off. The bathroom reeked of urine like there was no pee traps on the drains. The floors in the bathroom were greasy afraid to take my shoes off. Carpets in the corridor was not clean. Bed was clean and comfortable.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Auckland Airport Kiwi Hotel am 12. Feb. 2024
Kia Ora Maureen,Thank you for taking your time out and giving us your feedback, your feedback is important to us. It’s a disappointment that you did not enjoy your stay with us, and we apologize for your experience with us, we have passed this issue to our housekeeping team, and we are currently reviewing the matter. That’s not what we are; we are very particular about cleanliness; guests need is our priority. Looking forward to welcoming you to our hotel again we surely guarantee that you won’t be disappointed this time. Best Regards

6/10 – Okay

Tracy

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Air conditioner barely worked, burned out lightbulbs, no hand towels, internet didn't work. The front desk people were very nice and stored our bags for us.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Feb. 2024
Dear TracyGreetings of the Day!Thank you for sharing your feedback, please note that your feedback is very important to us and we will surely take all necessary steps to ensure all the above points are taken care of. We apologize for the inconvenience caused to you during your stay. We ensure we will hard towards making your next stay flawless.We look forward to serve you during your next visit to Auckland.Thanks

8/10 – Gut

MICHELLE

Gut: Personal & Service
Staff accomodated a room change due to a strong carpet odor
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Auckland Airport Kiwi Hotel am 9. Feb. 2024
Dear MichelleGreetings of the Day!Thank you for sharing your feedback. We apologize for the inconvenience caused. The above concern has been escalated to the concerned department. We would like to ensure that you have a better and a more comfortable stay in your next visit.ThanksWarm Regards

10/10 – Hervorragend

Jess

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff very helpful and obliging. Thought there maybe should have been a microwave or a couple of plates and cutlery in the unit. Will go back there anytime.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Feb. 2024
Dear JessGreetings of the Day!Thank you for sharing your valued feedback. We are pleased to know that you had a pleasant and a comfortable stay with us at Auckland Airport Kiwi Hotel. We have noted your conerns and will ensure that the same is taken care of in your next visit. We look forward to serve you in future too.ThanksHave a good day!Thanks

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Feb. 2024
Dear PeterGreetings of the Day!We are delighted to know that you had a pleasant and a comfortable stay with us. We, at Auckland Airport Kiwi Hotel work really hard to ensure that all our guests have a memorable stay with us. We look forward to serve you on your next visit to Auckland and would like to ensure that your next stay with us is as good as this one.ThanksWarm Regards

10/10 – Hervorragend

Sandra Louise

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Feb. 2024
Dear SandraGreetings of the Day!We are delighted to know that you had a pleasant and a comfortable stay with us. We, at Auckland Airport Kiwi Hotel work really hard to ensure that all our guests have a memorable stay with us. We look forward to serve you on your next visit to Auckland and would like to ensure that your next stay with us is as good as this one. ThanksWarm Regards

6/10 – Okay

Andries

Restaurant food was terrible
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Auckland Airport Kiwi Hotel am 7. Feb. 2024
Dear AndriesGreetings of the Day!Thanks for sharing your feedback, your feedback is very important to us. We apologize for the inconvenience you had to face at the Restaurant. We have shared your feedback with the Food and Beverage Team and would like to update you that we will definitely take measures and all necessary steps to ensure you enjoy your next stay and the next meal at Auckland Airport Kiwi Hotel.ThanksWarm regards

8/10 – Gut

Elizabeth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Only criticism was that there were no bag stands. Plenty of room for them.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Auckland Airport Kiwi Hotel am 9. Feb. 2024
Dear ElizabethGreetings of the Day!Thank you for sharing your valued feedback. We have noted your concern and we have proposed the same to the management. We will try our best and work towards providing the same in all guest rooms before your next visit. We look forward to serve you in your next visit to Auckland and make it even a more comfortable than this one.Thanks youHave a great Day!

4/10 – Schlecht

Camryn

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Would not recommend this place to anyone! Funny smells, very dirty, felt gross the whole time. The service was amazing, however- the staff was very friendly and accomodating.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Auckland Airport Kiwi Hotel am 9. Feb. 2024
Dear CamrynGreetings of the Day!Thanks for sharing your feedback. We are extremely sorry for the inconvenience caused during your stay. We have escalated your complaint to the concerned department and would like to ensure you that the same will be taken up in a serious manner. We would like to ensure you that you will have a better and a more comfortable stay in your next visit.ThanksWarm Regards

6/10 – Okay

Tavita

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Auckland Airport Kiwi Hotel am 23. März 2024
Dear GuestGreetings of the Day!Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We look forward to welcome you for your next visit and we will work hard and ensure that you have a better experience the next time around.ThanksWarm RegardsTeam

8/10 – Gut

Darryl

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A little old
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Auckland Airport Kiwi Hotel am 31. Jan. 2024
Greetings of the Day!Thank you for your feedback. We hope you had a comfortable stay with us at Auckland Airport Kiwi Hotel. We look forward to welcome you for your next visit. We will ensure that you have a better experience during your next visit.ThanksHave a good day

6/10 – Okay

Jason, Wellington

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Auckland Airport Kiwi Hotel am 12. Feb. 2024
Kia Ora Jason,Thank you for your valuable feedback. Your feedback is important for us as it helps us to grow and provide best services to our guests. We look forward to welcoming you back to our Hotel and we would like to assure you that you won't be disappointed with our service.Best Regards,