Suite, 2 Schlafzimmer | Wohnbereich | Flachbildfernseher

Bewertungen von Towneplace Suites By Marriott Kennesaw

2.5 out of 5
Towneplace Suites By Marriott Kennesaw
1074 Cobb Place Blvd Nw, Kennesaw, GA

Bewertungen

8,8

Hervorragend

279 von insgesamt 464 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
107 von insgesamt 464 Gästebewertungen haben eine Bewertung von 8 - Gut" "
44 von insgesamt 464 Gästebewertungen haben eine Bewertung von 6 - Okay" "
21 von insgesamt 464 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
13 von insgesamt 464 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Teresa, Flushing

Gut: Sauberkeit und Personal & Service
Friendly office staff. Was under construction.
Aufenthalt von 3 Nächten im April 2024
Antwort von Kimberly Brock am 5. Mai 2024
Dear Teresa,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 – Hervorragend

Shadow

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Adriean

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent customer service
Aufenthalt von 1 Nacht im April 2024
Antwort von Kimberly Brock am 17. Apr. 2024
Dear Adriean,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 – Hervorragend

Adriean

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Reserving was easy
Aufenthalt von 1 Nacht im April 2024
Antwort von Kimberly Brock am 17. Apr. 2024
Dear Adriean,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 – Gut

Lehia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
I appreciated the staff attempting to take care of the TV that wasn't working. In the case that they couldn't get it to start, they placed us in a new room. Besides that, the stay was peaceful and quiet. Breakfast was average
Aufenthalt von 2 Nächten im März 2024
Antwort von Kimberly Brock am 27. März 2024
Dear Lehia,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I apologize for the inconvenience of the TV not working.It is always encouraging to hear all sorts of feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered as well as opportunities to improve upon. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

2/10 – Ungenügend

Kathy

Got there and they told me they didn’t have our room
Aufenthalt von 1 Nacht im März 2024
Antwort von Kimberly Brock am 10. März 2024
Dear Kathy,On behalf of the entire hotel team, I apologize for not being able to accomodate you with a room when you arrived. Hopefully this doesn't happen again.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 – Hervorragend

Carla

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
We had a great stay and the accommodations were nice also. However, the elevator needs to be serviced since it's out of date.
Aufenthalt von 2 Nächten im März 2024
Antwort von Kimberly Brock am 4. März 2024
Dear Carla,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 – Gut

Kathy

Mit Haustieren gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Small beds for two adults. Otherwise everything is great.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kimberly Brock am 4. März 2024
Dear Kathy,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 – Okay

CARY, Douglas

Gut: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kimberly Brock am 17. Feb. 2024
Dear Cary,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We are currently working to improve our guest experience with the current renovations underway.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 – Okay

Alan

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Needed maintenance
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kimberly Brock am 15. Feb. 2024
Dear Alan,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We are currently working to improve our guest experience with the current renovations underway.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 – Gut

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 12 Nächten im Januar 2024
Antwort von Kimberly Brock am 28. Jan. 2024
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 – Gut

JODI

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleasant Stay
The room was nice, kitchen was well stocked. Brrakfady was ok would have like more hot food. Hotel is dog friendly so alot of canine friends are out and about in the morning
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kimberly Brock am 8. Jan. 2024
Dear Jodi,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. Hopefully next time the breakfast will be better for you. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 – Hervorragend

Ridwan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place to stay
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kimberly Brock am 8. Jan. 2024
Dear Ridwan,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 – Hervorragend

Saribel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This room was nice and beds were comfortable. Staff was nice! Loved the room! It was a nice place to stay!
Antwort von Kimberly Brock am 8. Jan. 2024
Dear Saribel,On behalf of the entire hotel team, I want to thank you for sharing about your comfortable stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 – Hervorragend

Destiny

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Kimberly Brock am 28. Jan. 2024
Dear Destiny,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 – Hervorragend

Leanna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kimberly Brock am 15. Feb. 2024
Dear Leanna,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 – Gut

April

Antwort von Kimberly Brock am 15. Feb. 2024
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 – Okay

Jayson

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Property was quite but it felt quite old with aged carpeting and old feeling cabinets and kitchenware.
Aufenthalt von 1 Nacht im November 2023
Antwort von Kimberly Brock am 25. Nov. 2023
Dear Jayson,Thank you for taking the time to share your thoughts regarding your stay with us. I appreciate you bringing your concerns to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 – Hervorragend

April

Aufenthalt von 1 Nacht im November 2023
Antwort von Kimberly Brock am 20. Nov. 2023
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

4/10 – Schlecht

April

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Originally my first stay was great , nice room nice helpful staff … my 2nd stay was a night-mare but the night shift staff Leah did her best to accommodate my stay and fix inconveniences she didn’t cause which was appreciated greatly thanks for your professionalism during both of my 2 day visits .
Aufenthalt von 1 Nacht im November 2023
Antwort von Kimberly Brock am 15. Nov. 2023
Dear April,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Also, I want to apologize for what it was you had to experience that was no so great as well. I'm glad to hear that Leah was accomodating for you to make the stay a little better. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 – Hervorragend

Darien

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay!
Made me feel like I was at home!
Aufenthalt von 4 Nächten im November 2023
Antwort von Kimberly Brock am 15. Nov. 2023
Dear Darien,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 – Gut

Arthur

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Kimberly Brock am 9. Nov. 2023
Dear Arthur,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 – Hervorragend

Mark

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 19 Nächten im September 2023
Antwort von Kimberly Brock am 5. Okt. 2023
Dear Mark,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

6/10 – Okay

Princess

Average at best . A night or 2.
Aufenthalt von 2 Nächten im September 2023
Antwort von Kimberly Brock am 5. Okt. 2023
Dear Princess,On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

8/10 – Gut

Marsha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Hotel management am 21. Sept. 2023
Dear Guest,Thank you for sharing your feedback with us. We are glad you enjoyed your stay. We hope to see you again if your travels bring you back to the Kennesaw area.

10/10 – Hervorragend

Billy

Aufenthalt von 7 Nächten im März 2023
Antwort von Kimberly Brock am 27. Okt. 2023
Dear Billy,On behalf of the entire hotel team, I want to thank you for sharing your wonderful survey with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Kimberly BrockAssistant General ManagerTownePlace Suites- Kennesaw

2/10 – Ungenügend

Jenna

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty, broken toilet. No towels. Fecal matter all over the outside of the toilet bowl. It was horrifying, but I hadn't slept in nearly two days due to travel. Left ASAP in the AM. Super gross. I have pictures
Aufenthalt von 1 Nacht im September 2023
Antwort von kim am 6. Sept. 2023
Dear Jenna,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the dirty bathroom and broken toilet is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Atlanta Kennesaw

4/10 – Schlecht

Joshua

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointed
Lysol was sprayed to the point that we couldn’t take it anymore. Had to change rooms and when we changed to another room it smelled like mold
Aufenthalt von 1 Nacht im August 2023
Antwort von kim am 6. Sept. 2023
Dear Joshua,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the odor in the room is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Atlanta Kennesaw

10/10 – Hervorragend

Anna Marie

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and awesome for staying a few days. Stocked kitchen. Oven. Fridge. Microwave. Great amenities. Friendly staff!
Aufenthalt von 1 Nacht im August 2023
Antwort von Kimberly Brock am 9. Aug. 2023
Dear Anna Marie,On behalf of the entire hotel team, I want to thank you for sharing about your great stay with us. I'm delighted to hear that you were happy with the room.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Kennesaw

10/10 – Hervorragend

Adam

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the area and staff was Excellent
Aufenthalt von 2 Nächten im August 2023
Antwort von Kimberly, AGM am 6. Aug. 2023
Dear Adam,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. I'm happy to hear you enjoyed the area and our staff!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

2/10 – Ungenügend

CANDYCE

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Unacceptable
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Kimberly Brock am 10. Juli 2023
Dear Candyce,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your concern has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,KIMBERLY BROCKAssistant General Manager

2/10 – Ungenügend

Thomas

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Kimberly Brock, Assistant General Manager am 30. Juni 2023
Thanks for staying with us. We appreciate your feedback!

6/10 – Okay

John

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Kimberly Brock, Assistant General Manager am 30. Juni 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Petrona

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Kimberly Brock, Assistant General Manager am 30. Juni 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Bill

Geschäftlich gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff all of them go over and above than called for. They are super stars.
Aufenthalt von 21 Nächten im April 2023
Antwort von kim am 25. Mai 2023
Dear Bill,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant experience and for the rave review of our staff.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

10/10 – Hervorragend

Dennis

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was clean and staff friendly.
Aufenthalt von 4 Nächten im Mai 2023
Antwort von kim am 18. Mai 2023
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us and for completing the survey.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

8/10 – Gut

Tanisha

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Pool started it was open during reservation. Pool was not open it is seasonal. The dates were not listed. A pool was on my must have list.
Aufenthalt von 5 Nächten im Mai 2023
Antwort von kim am 17. Mai 2023
Dear Tanisha,Thank you for taking the time to let us know about your experience while staying with us. I apologize for your experience of not having the pool open during your stay. We are diligently working to get it up and running for the summer season. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent miscommunication about our pool from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,KIMBERLY BROCKAssistant General Manager

6/10 – Okay

Sheldon

Gut: Sauberkeit
Aufenthalt von 8 Nächten im Mai 2023
Antwort von kim am 17. Mai 2023
Dear Sheldon,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

10/10 – Hervorragend

Philip

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Kimberly Brock, Assistant General Manager am 30. Juni 2023
Thanks for staying with us. We appreciate your feedback!

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 1 Nacht im April 2023
Antwort von Kimberly, AGM am 26. Apr. 2023
Dear valued guest,Thank you for taking the time to provide feedback on your stay with us. We look forward to the pleasure of serving you again.

10/10 – Hervorragend

Bill

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff are great. From cleaning, breakfast and front desk. They are awesome.
Aufenthalt von 14 Nächten im März 2023
Antwort von Kimberly am 13. Apr. 2023
Dear Bill,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm happy to hear that we were helpful to you and that we were able to accomodate all of your needs.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General Manager

6/10 – Okay

John

Mit Haustieren gereist, Mit der Familie gereist
Gut: Personal & Service
I appreciated them accommodating our request for a first floor room. The woman at check-in was friendly and helpful, as were the staff in the breakfast hospitality room. Our room was a handicap room and had a large bathroom. The shower (no tub) was a very large, unfortunately the shower curtain was short and did not contain any of the shower water, despite turning the shower head in the opposite direction and making showering more difficult. The entire bathroom floor became flooded! Fortunately, or perhaps fortuitous, there was a drain in the middle bathroom floor. But we had to push the water to the drain. After all the showers were taken, we used our dirty towels in soak up the water. Upon check-in we were asked if we wanted daily housekeeping, or upon request. We asked for daily. By 4:30 pm, we asked at the front desk and was informed that we could get a re-fresh after three days. We explained that we requested daily, and also the need for fresh towels since ours had to be used for the water on the floor. We were told that the housekeeping staff were finished for the day so we couldn't have it. We asked for at least clean towels. We were begrudgingly given two sets (for three people). When we said we needed an additional set, we were once again met with 'attitude'. Because we knew we would be eating in our room as we had our dog with us and would not leave her, we especially wanted the trash empty daily. There is more but unfortunately I'm out of room to type.
Aufenthalt von 5 Nächten im März 2023
Antwort von Kimberly, AGM am 26. Apr. 2023
Dear John, Thank you for taking the time to let us know about your experience while staying with us. Your experience of not receiving the requested housekeeping services is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Gut

Andrelle K. E.

Aufenthalt von 2 Nächten im März 2023
Antwort von Kimberly, AGM am 26. Apr. 2023
Thank you for your feedback. It is greatly appreciated and we look forward to seeing you again soon.

10/10 – Hervorragend

Isaac

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023
Antwort von Kimberly am 22. März 2023
Dear Isaac,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant experience while staying with us. I'm glad to hear that we were able to accomodate all your needs.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites by Marriott Atlanta Kennesaw

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable stay w/handicapped child & w/pets
Very comfortable stay. Very convenient to everything, shops, grocery, highway. Very accommodating if you have pets. The rooms are nice and big. Good value for the money.
Aufenthalt von 2 Nächten im März 2023
Antwort von Kimberly am 15. März 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your comfortable stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to our son's residence.
Aufenthalt von 2 Nächten im März 2023
Antwort von Kimberly am 13. März 2023
Dear Thomas,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm glad we were able to offer accomodations for you near your family during your visit to the area. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 – Hervorragend

michelle

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Convenient while traveling. Friendly and courteous staff
Aufenthalt von 1 Nacht im März 2023
Antwort von Kimberly am 13. März 2023
Dear Michelle,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us. I'm happy to hear that we were able to offer the convenience you needed during your travel time.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 – Hervorragend

Gilberto

Geschäftlich gereist
Gut: Personal & Service und Zustand der Unterkunft
Reported a suspicious character stalking guests at 6am for personal information. Could use tighter security but all in all a great stay nonetheless
Aufenthalt von 7 Nächten im Januar 2023
Antwort von KB am 30. Jan. 2023
Dear Gilberto,On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying at our property.It is always encouraging to hear positive feedback as well as suggestions for improvement, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. We will definitely address the security concerns, as that is a very important requirement. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a fine motel.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Kimberly am 13. März 2023
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your pleasant stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,KIMBERLY BROCKAssistant General ManagerTownePlace Suites Marriott Atlanta Kennesaw

8/10 – Gut

Kevin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Kimberly Brock am 8. Jan. 2024
Thanks for staying with us. We appreciate your feedback!