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Bewertungen von The American Hotel Atlanta Downtown - a DoubleTree by Hilton

3.5 out of 5
The American Hotel Atlanta Downtown - a DoubleTree by Hilton
160 Ted Turner Dr NW, Atlanta, GA

Bewertungen

8,0

Sehr gut

538 von insgesamt 1120 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
239 von insgesamt 1120 Gästebewertungen haben eine Bewertung von 8 - Gut" "
158 von insgesamt 1120 Gästebewertungen haben eine Bewertung von 6 - Okay" "
77 von insgesamt 1120 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
108 von insgesamt 1120 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,4/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Whitney

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Donique J am 26. Mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback on your experience. We are delighted to hear your time with us was excellent. We hope to have the opportunity to host you again soon

10/10 – Hervorragend

Crystal, Irmo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place to stay!
Aufenthalt von 1 Nacht im April 2024
Antwort von Donique J am 26. Mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback on your experience. We are delighted to hear your time with us was excellent. We hope to have the opportunity to host you again soon

10/10 – Hervorragend

William, Cottonwood Heights

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Donique J am 17. Mai 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.

6/10 – Okay

Amanda M

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Donique am 26. Mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Hervorragend

Louis, Washington

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Donique J am 17. Mai 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.

2/10 – Ungenügend

atiya

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Donique am 26. Mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Hervorragend

Bradley

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect location and friendly staff.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Donique J am 10. Mai 2024
Thank you for staying with us. We are so happy you had an excellent stay ! We hope to host you again soon

6/10 – Okay

Carlos

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The rms are old.. no iron or ironing board in the room. No trash can in bathrm. Bathrm door off track. Not only is Valet parking expensive, but you couldn't tell who worked for the company. Ppl was justhanging around. I only stayed one night, but i wont be returning. Its not a four star rated .2 1/2 at best. Step above super 8..
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Donique J am 26. Mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Hervorragend

Sukhrob

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Donique J am 30. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

10/10 – Hervorragend

Aaron

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The service was great! Chanice was also very helpful
Aufenthalt von 2 Nächten im April 2024
Antwort von Donique J am 30. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and that Charnice delivered excellent service. We look forward to hosting you again.

10/10 – Hervorragend

Niekema

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was in the perfect location for where I needed to be. The staff were friendly and helpful. Will stay here again.
Aufenthalt von 3 Nächten im April 2024
Antwort von Donique J am 30. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

10/10 – Hervorragend

Ponce

Gut: Personal & Service
Small congested area in the front of the hotel. Overall so far great hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von Donique J am 30. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Please accept our apologies for the resurfacing of our front drive impacting your experience. The project is near completion. We look forward to hosting you again.

10/10 – Hervorragend

Nykela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Donique J am 30. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

8/10 – Gut

Sade

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Donique J am 25. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

10/10 – Hervorragend

Ma. Leann

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Donique J am 25. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

6/10 – Okay

Alana

Mit einer Gruppe gereist
Gut: Sauberkeit
Someone was supposed to email me a receipt Sunday when I checked out & I haven’t gotten it. They are also doing construction which makes valet hard right now. The valet staff was very nice though, however due to construction it took them a long time to get the cars to us. So maybe the valet experience will be better once construction is finished
Aufenthalt von 2 Nächten im April 2024
Antwort von Donique J am 25. Apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Hervorragend

yahyaa

Gut: Sauberkeit und Zustand der Unterkunft
Friendly and courteous staff and managers
Aufenthalt von 1 Nacht im April 2024
Antwort von Donique J am 25. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to hosting you again.

2/10 – Ungenügend

Young

Aufenthalt von 1 Nacht im April 2024
Antwort von Donique am 10. Mai 2024
Thank you for staying with us. We are so sorry to hear your time with us was less than enjoyable. We would like to get additional information on your stay. Please feel free to contact the property directly and request to speak with the manager on duty.

10/10 – Hervorragend

Shewonyui

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The rooms are big and match the pictures online. The staff, particularly Nicole, Lilian, and the bar attendant, helped us with our food order. My son said his recommendation for a hamburger was precise. I highly recommend this hotel. The hotel lobby is undergoing some new modifications, so be patient when you get there. Thanks again, guys. Penn/Bay 520 4/12-4/14-2024
Aufenthalt von 2 Nächten im April 2024
Antwort von Donique J am 15. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! We absolutely agree we have some of the best service champions in the city. We cant wait to host you again

2/10 – Ungenügend

Dandra

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung
Don’t recommend
Aufenthalt von 1 Nacht im April 2024
Antwort von Donique J am 15. Apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

10/10 – Hervorragend

Asia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good area
Aufenthalt von 2 Nächten im April 2024
Antwort von Donique J am 15. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 – Gut

sabine

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The hotel is nice, clean and conveniently located to all our points of interest
Aufenthalt von 1 Nacht im April 2024
Antwort von Donique J am 15. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! Come back and see us soon

4/10 – Schlecht

Richard

Aufenthalt von 2 Nächten im März 2024
Antwort von Donique J am 15. Apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

6/10 – Okay

Shannon

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Not very many place close to walk to eat. The area is scary when the sun goes down.
Aufenthalt von 1 Nacht im März 2024
Antwort von Donique J am 15. Apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory.The safety and security of our guests is of paramount importance. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

10/10 – Hervorragend

Ismail

Aufenthalt von 1 Nacht im März 2024
Antwort von Donique J am 30. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

8/10 – Gut

Bonnie Lisa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The hotel is under renovation - we had to drive around several times before we found where we were supposed to be in order to valet the car which is mandatory.
Aufenthalt von 1 Nacht im April 2024
Antwort von Donique J am 8. Apr. 2024
Thank you for staying with us and taking the time to provide us with a review. Please accept our apologies for the challenges related to our renovation and valet. We are committed to reviewing our internal processes. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience. Come back and see us soon.

10/10 – Hervorragend

Ernest

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The evenig front desk attendant Casandra (black lady) was great
Aufenthalt von 1 Nacht im April 2024
Antwort von Donique J am 8. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We will certainly commend Charnice on the excellent service she provided . Come back and see us soon

10/10 – Hervorragend

JAMAL

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Donique J am 8. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We cant wait to see you again!

8/10 – Gut

Senia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lo único bueno es el personal súper amable de limpieza, luego el hotel es bien ladrón , no te quiere dar el dinero retenido hay que estarles rogando
Aufenthalt von 4 Nächten im März 2024
Antwort von Donique J am 8. Apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to billing issue further .

2/10 – Ungenügend

Kaneshia

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Donique J am 8. Apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

10/10 – Hervorragend

Patrick

Aufenthalt von 1 Nacht im März 2024
Antwort von Donique J am 25. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

8/10 – Gut

Kendra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed the downtown city view and close location to the room. I also enjoyed the balcony was very nice to have.
Aufenthalt von 2 Nächten im März 2024
Antwort von Donique J am 8. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the balcony was enjoyable. Come back and see us soon!

10/10 – Hervorragend

Ivan David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im März 2024
Antwort von Donique J am 2. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 – Hervorragend

Jennifer

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Aufenthalt von 5 Nächten im März 2024
Antwort von Donique J am 2. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 – Hervorragend

Tiffany

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walls are very thin so you’ll definitely hear your neighbor and they’ll definitely hear you.
Aufenthalt von 2 Nächten im März 2024
Antwort von Donique J am 8. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We are so sorry to hear noise negatively impacted your stay. We hope to host you again soon..

8/10 – Gut

RHONDA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Donique J am 8. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We hope to host you again soon

10/10 – Hervorragend

Dawn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very convenient to aquarium & park.
Aufenthalt von 3 Nächten im März 2024
Antwort von Donique J am 2. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again.

10/10 – Hervorragend

Francisco Javier

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wonderful stay.
Aufenthalt von 1 Nacht im März 2024
Antwort von Donique J am 2. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 – Gut

Steven

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They are under construction right now so be prepared for that. I had to pay to park across the street. They offer parking but it’s pretty pricey. Not a bad stay. They gave us waters and cookies when we checked in.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Donique J am 21. März 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are happy to hear you enjoyed the cookies and water. We are on the tail end of our renovation and hope to have the opportunity to host you again once it is complete.

4/10 – Schlecht

Sophia

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Donique J am 21. März 2024
Sophia thank you for staying with us and also for taking the time to provide us with valuable feedback. We are so saddened to hear that your stay was less than satisfactory. We would love the opportunity to get additional feedback. Please connect with us directly at the property and request to speak with the Manager on Duty. We hope to talk with you soon.

6/10 – Okay

Kaitlin

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Clean and cute, under construction currently. Security and night workers allowing other customers to blast music and be extremely loud in lobby at night. Cookies good!
Aufenthalt von 2 Nächten im März 2024
Antwort von Donique J am 12. März 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are truly sorry to hear noise levels impacted your stay. We are committed to reviewing our processes to ensure this is an isolated incident. We hope to have the opportunity to host you again in the future.

2/10 – Ungenügend

Joshua

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All around terrible place to stay. Or room was dirty and had food leftover inside from previous guests. The staff was extremely rude. The whole site was under construction so be ready for that. The entire hotel reeked of Marijuana. I never review but I checked out a week ago; was overcharged and cant get anyone to sort that mess out. This place is was a nightmare start to finish. Don't stay here.
Antwort von Donique J am 12. März 2024
Thank you for staying with us and also for taking the time to leave us a review. We are truly sorry to hear your time with us was less than satisfactory. We are committed to addressing your noted concerns. We do hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Hervorragend

Malene, Rødby

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel it self is amazing but right bow its under construction so its quite hard to get to.. The area is not that nice lots of homeless people one even followed me into the hotel the staff quickly got him out. The staff is super friendly and very professional.
Aufenthalt von 1 Nacht im März 2024
Antwort von Donique J am 12. März 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are so happy to hear that you enjoyed your stay. Please accept our apologies for the issue you experienced with a vagrant. We take the safety and security of our guests seriously and can assure you our team takes every measure to ensure our guests have the most comfortable environment. Come back and see us again.

2/10 – Ungenügend

Jessica

Aufenthalt von 5 Nächten im Februar 2024
Antwort von Donique J am 8. Apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

10/10 – Hervorragend

Alfreda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed the entire stay. The restaurants made the stay convient.
Aufenthalt von 2 Nächten im März 2024
Antwort von Donique J am 5. März 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 – Hervorragend

Eva

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Donique J am 2. Apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 – Hervorragend

Lynn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great place to stay while seeing a show at The Tabernacle. We enjoyed dinner there as well. Comfortable, safe & quiet.
Aufenthalt von 1 Nacht im März 2024
Antwort von Donique J am 5. März 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 – Hervorragend

Latoya

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff here are excellent I would recommend this hotel any day,anytime and any place,the front desk staff was very patient with me taking my time to get things together to go up to my room and they were very helpful and respectful i definitely appreciate it and will be staying at this location again.👍👍👍
Aufenthalt von 1 Nacht im März 2024
Antwort von Donique J am 4. März 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

6/10 – Okay

rony

Gut: Sauberkeit
Warm cookies and a bottle of water upon registration is a nice touch to welcome their guests. Shower stall was uncleaned. .
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Donique J am 4. März 2024
Thank you for staying with us and also for taking the time to provide us with feedback. Warm DoubleTree cookies are my favorite! Please accept our sincere apologies for the challenges you encountered with cleanliness. We have partnered with the team to provide refresher coaching around our service standards. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

10/10 – Hervorragend

Sara

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay at The American Hotel. The staff members were nice and polite which was extremely helpful.
Aufenthalt von 1 Nacht im März 2024
Antwort von Donique J am 4. März 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.