Außenbereich

Bewertungen von Holiday Inn Atlanta-Northlake, an IHG Hotel

3 out of 5
Holiday Inn Atlanta-Northlake, an IHG Hotel
2158 Ranchwood Dr Ne, Atlanta, GA

Bewertungen

7,4

Gut

333 von insgesamt 962 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
280 von insgesamt 962 Gästebewertungen haben eine Bewertung von 8 - Gut" "
145 von insgesamt 962 Gästebewertungen haben eine Bewertung von 6 - Okay" "
97 von insgesamt 962 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
107 von insgesamt 962 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,0/10

Personal & Service

7,2/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Sheila

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We loved that once we were back at the property, we just walked to whatever activities we needed for the day. There was plenty of dining options as well as shopping right there. We felt safe, and never worried about walking, even in the evenings.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 11. Mai 2024
Dear Sheila,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the convenience of our location with nearby activities, dining options, and shopping. It's great to know you felt safe and comfortable exploring the area, even in the evenings.We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

4/10 – Schlecht

Erik, Prague

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I stayed here about 1.5yrs ago, and had trouble checking in because the "system is down". I got a key went to my room and walked straight into a family who was in the room. I went down and got another key for a room that was not occupied and chalked it up to a fluke. Fast forward 1.5yrs same thing. I arrive late afternoon and see a line of people waiting. System is down. Eventually, I did get a key but putting up $100 cash guarantee. I went to the room and sure enough its occupied. Luckily the occupant had his interior door lock in place so I didn't burst in on him. Other little things like the elevator inspection being a few days out of date are not egregious, but collectively they are a bad sign. I would say this hotel is just poorly managed.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel Manager am 8. Mai 2024
Dear Guest,We apologize for the recurring issues you experienced during your stay, particularly with the check-in process and room assignments. Your feedback is concerning, and we take it seriously. We will investigate these incidents and address them with our team to ensure such lapses do not occur in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 – Ungenügend

Akivia

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Photos listed for this hotel does not match what you see in person. The staff were pleasant.
Aufenthalt von 11 Nächten im April 2024
Antwort von Hotel Manager am 1. Mai 2024
Dear Guest,We apologize for any discrepancies between the photos and the actual experience. We're glad to hear that our staff made a positive impression. Your feedback is valuable, and we'll work to ensure our online representation better reflects the reality of our hotel. Thank you for sharing your thoughts.Sincerely, Hotel Manager

4/10 – Schlecht

Inge

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Old and smelly
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 1. Mai 2024
Dear Guest,We apologize for the discomfort you experienced during your stay. Your feedback is important to us, and we'll work diligently to address these issues. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 – Hervorragend

Fidele

Gut: Sauberkeit und Zustand der Unterkunft
No problem
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 1. Mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you didn't encounter any issues during your stay. If you have any further comments or if there's anything we can assist you with in the future, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 – Schlecht

Damir

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
First hotel I’ve been in my life that charges for coffee
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 1. Mai 2024
Dear Guest,We apologize for any inconvenience caused by our coffee charges. Your feedback is valuable, and we'll review our policies to ensure a better experience for our guests in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out.Sincerely, Hotel Manager

6/10 – Okay

Leon, Temecula

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
I was not aware that this location didn’t offer complementary breakfast. If that was the case I would have picked another IHG hotel
Aufenthalt von 7 Nächten im März 2024
Antwort von Hotel Manager am 2. Mai 2024
Dear Guest,We're sorry to hear about your disappointment regarding the complementary breakfast. We understand how important it is to start the day right. While we don't offer complimentary breakfast, we do strive to provide excellent value and service in other areas. We appreciate your feedback and hope you'll give us another chance to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 – Gut

Mary

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
In a good area
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 2. Mai 2024
Dear Guest,Thank you for your review! We're delighted to hear that you enjoyed our hotel's location. We strive to provide a comfortable and convenient stay for all our guests. We hope to welcome you back again soon!Sincerely,Hotel Manager

2/10 – Ungenügend

Pam

Geschäftlich gereist, Mit der Familie gereist
Continental breakfast was not included, urine around the toilet, hallways reeked of vapor smells, staff not friendly.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 2. Mai 2024
Dear Guest,Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience during your stay. Cleanliness and guest satisfaction are our top priorities, and we'll address the issues you mentioned immediately with our housekeeping and maintenance teams. We strive to provide a pleasant and welcoming environment for all our guests, and we apologize if we fell short in meeting your expectations. We hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Ali

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 2. Mai 2024
Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us. It's our aim to provide top-notch service and amenities to all our guests, and we're delighted that we exceeded your expectations. We hope to have the pleasure of welcoming you back again soon for another memorable stay!Sincerely, Hotel Manager

8/10 – Gut

Abadio

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 2. Mai 2024
Dear Guest,Thank you for choosing our hotel for your stay! We're delighted to hear that you enjoyed your time with us. If there's anything specific you think we could improve to earn that extra star next time, please let us know. We value your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 – Gut

Jasmine

Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Magnetic

Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Christopher

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Diane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Christopher

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I do want to complain about the managers' response to the compliants of no heat in the room that I checked in. I moved three times while at this location. I am not statisfied with the decision that Shantea, tge general manager provided. She was impersonalble and stated ahe would not be able to refund me a night's stay. Multiple heating units were dysfunctional I can't believe this is a IGH hotel.
Aufenthalt von 3 Nächten im Januar 2024

2/10 – Ungenügend

Myrella, Hollywood

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We are not familiar with the Atlanta area, but this hotel was not as expected. We are glad we only spend one night; we are a family of 4 and when we asked for extra towels, the front desk person gave us a hard time. I noticed he also gave a hard time to the people in front of us that was claiming their bed sheets weren't clean. When we came back from our night out in downtown, there was the police, rescue, fire fighters, when we got into the elevator, we saw a guy being taken by paramedics, it looked like he overdosed. I believe it happened in our floor bcse we saw syringes in the hallway. And to top it off, after a very busy day and trying to rest, we realized the room didn't have curtains, I had to use my hair clip to put the sides together so we could sleep. It was not a very good experience, like I said very happy it was only one night.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Shaneka

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had no dislikes.
Aufenthalt von 5 Nächten im Dezember 2023

10/10 – Hervorragend

al

Gut: Sauberkeit und Ausstattung
Entire property wreaked of weed.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Tiffany

Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The property is very old and needs to be renovated and there's a stank odor coming from the hallway carpet. Also there's no security patrolling the parking lot, but they have several signs posted outside stating park at your risk. If this info was provided on the website, I would've never booked this hotel. The room that was given to me 306 the ceiling in the room and bathroom looks like it's about to cave in smh.
Aufenthalt von 3 Nächten im Dezember 2023

6/10 – Okay

SHARON

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
It was quiet. There are restaurants and shopping near by. It's close to the interstate
Aufenthalt von 2 Nächten im Dezember 2023

4/10 – Schlecht

W

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I like the peaceful, quiet atmosphere and location. I didn’t like that my heat didn’t work in my room and the sight of a roach in my room.
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Michelle

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Roderick

Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

MARIA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was nice
Aufenthalt von 2 Nächten im Dezember 2023

2/10 – Ungenügend

venkata

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

WaKia

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
The room and I really needed repair and upgrading. The restaurant in the lobby closed before 8pm. Kind of disappointed
Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

Vic

Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Sara

Aufenthalt von 3 Nächten im Dezember 2023

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
You can do better
Small room. Kinda dingy. Small bathroom AC was so noisy I had to turn it off
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Alejandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
En el corredor del piso 4 habia un olor poco comun
Aufenthalt von 2 Nächten im Dezember 2023

8/10 – Gut

Meisha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the fact that the hotel had.no tolerance.for weed smokers.. Staff & service was fantastic. Decent location Simple & safe stay for the money
Aufenthalt von 4 Nächten im November 2023

10/10 – Hervorragend

Karen

Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

LaNora

Mit der Familie gereist
Gut: Personal & Service
It’s was decent for the price. Staff was really nice.
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Maria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Eugene

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Prayag, blakely

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Property Smelled like Smoke!!
Aufenthalt von 3 Nächten im November 2023
Antwort von Hotel Manager am 20. Nov. 2023
Prayag,Thank you for taking the time to share your feedback with us. We apologize that your stay was anything less than exceptional. Please know that we value your feedback and will address all the issues you encountered during your stay. Regards,Hotel Manager

8/10 – Gut

Detraeon

Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Kimberly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Hotel Manager am 18. Nov. 2023
Kimberly,Thank you for choosing Holiday Inn Northlake-Atlanta. We strive to make sure that each one of our guests has the best experience available. We look forward to you visiting us again.Have a great day!

10/10 – Hervorragend

Margie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was a great place to stay
Aufenthalt von 2 Nächten im November 2023
Antwort von Hotel Manager am 18. Nov. 2023
Margie,Thank you for taking some time to review our property. We are committed to delivering excellence and ensuring our guests leave satisfied. We're delighted to know that our staff and facilities exceeded your expectations and we look forward to your return.Best,Hotel Manager

8/10 – Gut

Nia

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My stay overall was pleasant aside from the fact that someone stole money out of our bag while we were in the lobby checking in and they were not cooperative with allowing us to find out if the person who took our money was still within the hotel I did formal police report and even then they would not view the cameras to see if the person who reached into our bag was still on the premises so that was very disappointing I lost a lot of money and all I got was an additional complimentary meal for breakfast I didn't feel like that compensated the amount of money that was stolen the room had a broken faucet at the sink and the hot and cold a pleak was missing was in the shower so I did initially burn myself because the direction I thought to make the water cooler was not correct other than that it was clean the beds are super comfy the cleaning stuff was super friendly and I would stay again but I know now to keep all of my bags on my body at all times
Aufenthalt von 2 Nächten im November 2023
Antwort von Hotel Manager am 18. Nov. 2023
Nia,On the behalf or our entire team we would like to apologize for the inconvenience you experienced with us. We try to give each guest excellent customers service, so you will have a lasting memory of us. Our entire team deeply regrets falling short of your expectations of our hotel. Thank you for your feedback and please do not let this be the last time you visit us.Regards,Hotel Manager

2/10 – Ungenügend

Brandon

Aufenthalt von 2 Nächten im November 2023
Antwort von Hotel Manager am 14. Nov. 2023
Brandon,Thank you for taking the time to share your feedback with us. We apologize that your stay was anything less than exceptional. Please know that we value your feedback and will address all the issues you encountered during your stay. Best,Hotel Manager

8/10 – Gut

Jerry

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
It was good very comfy bed
Aufenthalt von 2 Nächten im November 2023
Antwort von Hotel Manager am 14. Nov. 2023
Jerry,Thanks for reviewing us. We love receiving such great reviews from our guests. We hope that you will continue to stay at our hotel whenever you are in the area. Best,Hotel Manager

10/10 – Hervorragend

Christopher

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Manager am 7. Nov. 2023
Christopher,Thank you for submitting your review of our hotel. I'm so pleased to hear that you enjoyed your time with us. We hope you visit us the next time you are in the area! Safe travels!

2/10 – Ungenügend

AHMET BAHADIR

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The worst hotel that I have been stayed during my business visit in US. Horrible.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Manager am 6. Nov. 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize that your stay was anything less than exceptional. Please know that we value your feedback and will address all the issues you encountered during your stay. We hope that you will give us the opportunity to serve you again in the future.Regards,

10/10 – Hervorragend

Christopher

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hotel Manager am 2. Nov. 2023
Christopher,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!Best,Hotel Manager

10/10 – Hervorragend

Ketan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Manager am 23. Okt. 2023
Ketan,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!

4/10 – Schlecht

MOHAMUD

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 10 Nächten im Oktober 2023
Antwort von Hotel Manager am 13. Okt. 2023
MOHAMUD,We appreciate you for choosing our hotel as well as taking the time to write this review. Thank you and we hope to see you again in the near future!

10/10 – Hervorragend

Damonta

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Manager am 31. Okt. 2023
Damonta,We appreciate your feedback of our hotel. It is always good to hear how another valued guest stay was enjoyable. Thank you for your visit and we hope to see you again soon!

4/10 – Schlecht

John

Geschäftlich gereist
Bathroom was dirty and had many patches in walls. Bed was good. Property advertises free coffee in lobby in the mornings, not the case, $3.24. Paid for it, but don’t promote it.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hotel Manager am 10. Okt. 2023
John,Thank you for taking the time to provide feedback on your stay. We deeply regret to see the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.Thank you again for your comments, we hope to have soon.