Thank you for being our guest. It's so nice to know you found your suite comfortable with the kitchenette and that you found us to be a good value. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Dear Ciera, Thank you for writing a review of our hotel. Providing comfortable and up-to-date accommodation is always our motto. We apologize for the discomfort and frustrations caused by the cleanliness issues in your room and will work with our housekeeping and pest control team to improve them. Please revisit us and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Patrick, Thank you for choosing Extended Stay America. It is nice to know you had a good stay. However, we are sorry for the inconvenience caused by the smell; we will discuss this with the concerned team for further improvement. We would love to host your trip with us with a memorable experience again. Sincerely,Hotel Management

Dear Melanie, Thank you for sharing your experience with us. We apologize for the inconvenience caused by the smell in the halls and the issue with the outlets in your room. Your safety and comfort are our top priorities, and we'll address these concerns immediately with the appropriate teams to ensure improvement. We also regret any disappointment regarding the pool not being open during your stay. On a brighter note, we're glad our staff provided you with a warm welcome. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Deborah, Thank you for being our guest. Our staff is well-trained to keep guests happy and help them to enjoy their hotel moments. However, please accept our apologies for the unattentive behavior shown by our team members in handling your concern. Let us check with the team and work on the issues so this never repeats. Also, we will discuss with the housekeeping and pest control team to check the room and take action on a priority basis. Please consider us again; we hope to provide you a much more enjoyable experience on your next visit.Sincerely, Hotel Management

Dear Tony, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offer. Please revisit us for another enjoyable experience.Sincerely,Hotel Management

Dear Michal, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Abby, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Further, we regret if the breakfast choices were not to your taste, and we will discuss them with the team concerned for better options. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Stacey, Thank you for staying with us. We are sorry for the inconvenience caused by the lack of cleanliness and the condition of the room. We will discuss with the housekeeping and maintenance team to actively handle such concerns and recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is here to help you improve your time with us. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Hunter, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We regret that our complimentary breakfast did not meet your expectations, and we apologize for any inconvenience this may have caused. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely,Hotel Management

Dear Krishna, Thank you for your heartwarming words and wonderful review. We are glad to read your overall experience was positive, and we look forward to your next stay at Extended Stay America. Thank you again!Sincerely,Hotel Management

Dear Sydney, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards, and we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

Dear christine, Thank you for taking the time to share your experience. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment, so we are sorry that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback. We look forward to welcoming you for the flawless stay you deserve.Sincerely,Hotel Management

Dear Patty, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Jeff, We are glad you have chosen to stay at our hotel. It is nice you had a pleasant time at our location. Your remarks about the check-in staff are appreciated. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we understand your disappointment with the breakfast choices not liking to your taste. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear Nicholas, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Guest, We appreciate your feedback and apologize for any inconvenience you faced during your stay. Your comments regarding the absence of coffee, ice availability, and breakfast options are duly noted. Rest assured, we are actively addressing these issues to enhance the overall guest experience. Your insights are valuable, and we genuinely appreciate your patience. Please feel assured that we are committed to making improvements based on your feedback. We hope to better serve you in the future and provide a more satisfying stay. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear David, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and to exceed our guests' expectations every visit. However, we failed to do so and apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Angela, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. It was our pleasure to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Shalinda, We appreciate your feedback on your recent stay. While we're glad you took notice of the breakfast offerings, we apologize if it didn't meet your expectations. We aim to provide a convenient and satisfying breakfast experience, and we'll consider your comments for future improvements. If you have any specific preferences for breakfast items, please feel free to share, and we'll do our best to accommodate them. Thank you for choosing us, and we hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

Dear Riley, We're genuinely sorry to read about your experience and apologize for any discomfort or inconvenience you encountered during your stay. Ensuring the safety and well-being of our guests is our top priority, and we regret that you didn't feel secure. Your feedback about the loud atmosphere and unpleasant smell is concerning, and we will address these issues to make immediate improvements. We appreciate your candid feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to evaluate our hotel. While we're pleased that you loved our staff, we apologize for your allotted suite not meeting your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have forwarded your concerns to our housekeeping team and will take the necessary steps to ensure that our rooms are thoroughly cleaned and maintained to the highest standard. We hope to have the opportunity to welcome you back and provide you with a clean and comfortable stay in the future.Sincerely,Hotel Management

Dear Joshua, Please accept our apologies for not meeting your expectations during your visit. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.SincerelyHotel Management

Dear James, Thank you for your feedback regarding your recent stay. We're delighted to hear that you had a pleasant experience during your stay at our hotel. Our team appreciates your kind words about their helpfulness. While we're pleased to know that you found the room clean and quiet, we apologize for the broken shelf in the closet. Your feedback is valuable, and we'll work on addressing such issues. Thank you for choosing to stay at our hotel, and we look forward to welcoming you again in the future.Sincerely,Hotel Management

Dear Christopher, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for any frustration this undoubtedly caused. The lack of hospitality from our associate and the condition of our property you describe are unacceptable and not representative of our quality standards. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the service they deserve. We appreciate your patience, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Andrew, We're delighted to hear about your fantastic experience at Extended Stay America! We hope you had a comfortable visit. If you have any specific feedback or suggestions to help us improve and make your next stay even better, please feel free to share. We appreciate your business and hope to welcome you back soon.Sincerely,Hotel Management