Dear Troy, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being informed of an overbooking is highly frustrating. We deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. Also, feel free to connect us for any further assistance you need. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Daniel, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room and for not being able to enjoy your time. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management

Dear DIANA, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Charita, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. Also, the events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Anne, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Guest, We sincerely apologize for the inconvenience caused by the presence of roaches during your visit. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of our room as a precautionary measure. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Raymond, Thank you for sharing your remarks about your time with us. We apologize for not providing you with a seamless hotel experience. We are sorry that you were not aware of the deposit policy with the hotel paid when the room rent is paid in cash. The cash deposit of 100 will be refunded after check-out and might take 15 days to reach you, depending on your bank account. We regret the breakfast did not meet your expectations and will share your remarks about the missing coffee with our concerned individual for improvement. We hope you will return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management

Dear Jazzie, Thank you for sharing your experience at Extended Stay America. We're delighted to read that you enjoyed our comfortable rooms and appreciated our friendly and helpful staff. We understand the importance of a good night's sleep, and we appreciate your understanding regarding the bed size. Your feedback about the shower has also been noted, and we will work towards future enhancement. We look forward to hosting you again during your next visit to town. Your continued support means the world to us.Sincerely,Hotel Management

Dear Guest, We apologize sincerely for the unacceptable cleanliness issues you encountered during your stay. This falls short of our standards, and we deeply regret any discomfort caused. Rest assured, we will address these concerns promptly and reinforce our cleaning procedures. Your feedback is invaluable, and we appreciate your patience. We are committed to providing a significantly improved and thoroughly clean experience if you reconsider staying with us. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Sincerely,Hotel Management

Dear Kristy, We sincerely apologize for the deplorable conditions you encountered during your stay. Your detailed feedback is deeply concerning, and we deeply regret the distress and inconvenience you experienced. This falls well below our service standards, and we assure you that immediate actions are being taken with our housekeeping, maintenance, and security teams to rectify these issues. We appreciate your patience and understanding during this unfortunate situation. Your insights are invaluable, and we hope you consider giving us another chance in the future to showcase the improvements we are actively implementing.Sincerely,Hotel Management

Dear Franciso, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Brian, Thank you for your honest evaluation. Please accept our apologies for the cleanliness issue with the hotel and the inconvenience due to the elevator's temporary issue. We are meeting with our housekeeping and maintenance team to discuss this situation and will take adequate measures to correct it. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Ivor, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope to have the opportunity to welcome you back and provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Nadine, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you like your room and found it clean and comfortable. We met your expectations, and we are also glad that our location was convenient for your needs. We work hard to provide high service levels and will share your compliments about your stay. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Managemen

Dear Michael, Thank you for reviewing our hotel. It is nice you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working to improve, as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management

Dear Ashley, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is invaluable as we strive to improve with every visit. We greatly appreciate your comments about certain aspects of your suite which need updating, and we are sorry the bed is uncomfortable. It is a pleasure to announce we will implement many upgrades to our property soon! We would love for you to stay with us again, as it would be a pleasure to welcome you back to our new and improved hotel. Sincerely,Hotel Management

Dear Antonio, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality efforts, so thank you again. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Gi-Yong, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time. Sincerely,Hotel Management

Dear Alice, Thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team during your check-in process and the cleanliness issues you faced in the hotel. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely, Hotel Management

Dear Maria, Thank you for being our guest. We are sorry for not meeting your expectations and giving you a relaxed time. Our front desk team is available round the clock to help you. Your feedback is important to us and will be addressed adequately. Our housekeeping and maintenance team is working to do the corrections and ensure rooms are checked thoroughly before allocating them to future guests. We understand the difficulties which impacted your time with us. Please let us change your experience to a seamless and memorable one on your next visit.Sincerely,Hotel Management

Dear Angelica, Thank you for choosing us. We regret you were unable to enjoy your time with us and had issues with the cleanliness of your room. Our housekeeping team works hard to keep the area fresh and germ-free. We will discuss this with our pest control team, too, so our future guests do not have the same concern. Our front desk team is available 24 x 7 to help you; never hesitate to speak to them. It is always our efforts to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. As an extended-stay hotel, we offer affordable nightly, weekly budget, and long-term discount rates. Again, we are very sorry for your problems and hope you will stay with us again so we can provide you with a much more enjoyable experience.Sincerely, Hotel Management

Dear Tameka, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite, peaceful atmosphere, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We hope to see you again soon! Sincerely,Hotel Management