6/10 – Okay
chris
Mit der Familie gereist
13. Aug. 2025
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
We got to the hotel a little after midnight, exhausted after a six-hour drive with the kids. I had booked a room with two double beds, but the front desk gave us a key for a single king bed. The staff insisted I had booked a single bed, even after I showed them my receipt. They finally realized it was their mistake, but by then, they had already given our room away. We were told to go find another hotel.
Luckily, a different staff member who was just about to leave for the night stepped in. He understood our situation and thankfully gave us two separate rooms to accommodate the kids. This was a complete 180 from the other guy, who seemed perfectly fine with just kicking us out and not helping at all.
As we were dealing with our issue, another guest came down the elevator, furious. It turns out someone had just walked into his room while he was sleeping because the front desk had mistakenly given his room key to another guest. Needless to say, both the guy and the woman who walked in on him were disgusted with the incompetence of the staff.
The hotel lobby and the first two floors looked nice and renovated, but the third floor, where our rooms were, was a different story—it was old and looked gross. I think this hotel has potential, but the management and staff seem to be a problem. I won't be staying there again.
chris
Aufenthalt von 1 Nacht im August 2025
