Malo Pearla,Good to hear we did do some things right by you like the delicious breakfast and friendly staff.However I would just point out a couple of things please - It is common practice in hotels to use the split twin bed system for versatility, in most rooms to accommodate large numbers if necessary. But we also have rooms with a full kingsize mattress and base if requested. -You should make the most of the receptionist services when you are unhappy or concerned about any of the room issues. Unfortunately, you didn't allow us to help you.-Even though rooms are fully screened for insects, sometimes having a door left open for a few minutes whilst you dart to the car could bring in mosquitoes etc. All you had to do was bring it up with our friendly staff, and they could have changed your room for you (subject to availability), sprayed your room while you were out, changed the bulb etc.We try our best to keep everything just right for our guests, but a bulb blowout after housekeeping checks can't be fixed till you tell us.-I have also checked with reception and you never raised any issues even at check out. Please help us help you.

Talofa Lucy, Merry Christmas to you. Thank you for the time to put in a good review for us. Glad you had a good stay with us. Look forward to seeing you next time at Le Alaimoana

Hi Sophia,Not sure what happened to your room but all you had to do was ask us if something was overlooked or not right.We would have corrected it right away.Have a nice Christmas

Thank you Tali for your positive and informative feedback.Have an awesome Kilisimasi!

Thanks Lucy for the positive feedback. Yes we are looking for more staff that are right for good service.Merry Christmas!

Thak you William for the positive feedback. Have a Merry Christmas!

Talofa Elenoa,Thank you for your positive feedback. I hope you are home safe & well. I will share with the team.

Hi Paul, Thank you for staying with us. So glad you had a wonderful time . will share your great review with staff.

Hi Antonia,Perhaps there has been some miscommunication as we offer continental breakfast which includes 2eggs as you like and toast, tropical fruits, freshly blended fruit smoothies and weetbix complimentary.We also have free coffee and tea in rooms and perhaps just needed a top up when you ran out. Receptionists are also available from 7 to 4pm if you had any queries at all, as housekeeping are not trained on general tourist sites information etc. All rooms are screened but require the doors are kept closed for comfort.Thanks for staying with us and for the time taken to give your feedback.We normally give out all this info at check-in.

Thank you for your lovely comments and feedback Aleki. We hope you guys have a wonderful time in Samoa, and look forward to seeing you back anytime!

Thank you Zeema, its so nice of you to give us feedback, and most importantly that you were happy! I will share with the girls. they would love this.

Thank you for your rating Kameria, we are taking new measures with the use of the pool particularly in the evenings as we have noticed also the overuse.Our pool was recently refurbished and we now having to close the pool off in the evenings for chlorination and sanitation as even pools need time to recover after excessive use. Thank you for bringing it to our attention especially for groups. As for the price comparatives, our prices include 15% VAGST and you will find that we are most reasonable for our competitive set. Please keep in mind most things are imported into Samoa, with electricity costs much higher than you would expect overseas.I hope you had safe return home.

Hope you had a good trip to Samoa Niklas

Thank you Howard, appreciate your positive feedback. Come visit us again soon!

Hi Jacque, thank you for the positive feedback. Our staff will feel good when I tell them.

Hi Keith, thanks for taking the time to respond with your positive feedback.Sometimes guests forget the comparatives and take into account we have been closed for 3 + years. Hope you enjoyed your visit to Samoa.

Malo Leafaina,Thank you for the great review, I will certainly share it with our staff.It's great to know we are doing things right. Have a safe trip back home.

Thanks for the review Claire and hope to see you again soon.

Thank you for the rating. I hope you visit us again.

Hi Daniel,Thank you for taking the time to reply. Its good to know everything went as planned. We have been closed for more than 3 years so we are rebuilding back to a better position.Look forward to having you back in the future.

Hi Ave,Sorry we did not meet your expectations. It would have been nice to know whilst you were here how we could have helped you.

Thanks Kate for the rating and feedback. We will reassess the wifi situation.

Thanks, the rating Terrance.Hope all went well on your return.

Thank you for your rating Carey, and hope you had a safe trip back home.See you back in Sunny Samoa in the future! we'd be glad to have you back.

Hi Moira, thanks for the rating.I hope all is well with you, and you had a safe return home.We are glad you enjoyed your stay with us.

Thank you, Audrey, I hope you had a safe journey back home. Faafetai afio mai, and hope you visit again soon.

Hi Dorothy,We have only reopened again after 4 years of closure. We hope to update our whiteware soon, finances allowing. Will re-examine cleaning processes to see what might be the issue, wish you could have mentioned it whilst here.For breakfast we used to have Samoan options on rotation, but it was not popular so reverted back to eggs . Thanks for staying with us.

Thank you for your understanding Emma, yes it's a slow process re-establishing systems and adequate staffing after such a big disruption.please come visit us again Emma.

Hi Deanne, thanks for taking the time to respond. I hope your stay in Samoa was enjoyable.

Hi Tony, we are sorry you were so unhappy with your stay. You should have said something to one of us as what you are claiming are untrue or can be fixed. I don't know how you could have missed complimentary breakfast, or the laundry service. We do have limited dinner options in house, but its available every night. We don't hand out extra keys unless needed. We do not offer Wi-Fi anymore but do offer sim cards and credit instead as internet reception is great. I did try to speak to you on several mornings but was busy.

Thank you for staying with us M and taking the time to drop in.

Thank you for staying with us, would love to have you back.

Hi Donna, sorry you did not have the best experience with us. We do need to clean up our offerings on various old posts on different platforms on the internet. The closure for 4 years has changed our offering and services however Expedia we try to update. As always best to talk to us in person if you have any issues or concerns whilst you are here.

Hi Jamie, we are sorry you did not enjoy your stay. Wished you could have said something directly whilst you were here, so we could have attended to it.Best to request transfers at time of booking as messages are on several platforms and can be missed.

Talofa Maegen, Yes you were the registered guest through an Expedia booking, but you also brought 2 other colleagues into your room of which one of them claimed her monies were stolen. This makes permutations more complicated with 2 other people in your room. When i initially spoke to your colleague she reported 900 Samoan Tala, later it became 900 USD. It's always a grave concern when there is an accusation of theft of such large amounts of cash from a guest's room. It's therefore important for me to get some facts as the consequence is a sacking of an employee and charges laid with police. It would not be fair for me to just take your colleague's word for it so I requested your laying a complaint with police to start the investigation process. The police brought in their forensics unit, took your statements, interviewed our staff, took my statement and did not find anything conclusive. The whole situation caused a major disruption to our business over several days. We noticed you yourself had the right idea carrying your valuables in a waist pack, if only your colleagues could have taken similar care. Your colleague should have handed in such large amounts of monies to be kept in the safe at reception as per our notices for security. The whole thing was also a terrible experience for us, and I plan to install cameras to assist in the future. We never like to deal with situations like this and ask you be mindful of carrying large amounts of cash around. Your colleague could have lost her money elsewhere and never realised it till that morning.On the whole I do agree it was a horrible experience for us too.

Thank you for staying with us Roman and taking the time to drop in.

Hi Romolo, thanks for the feedback.Wished you could have said something during your stay as most are easy fixes, or temporary oversights.We used to have Samoan options on the breakfast menu but most guests did not appreciate it at all, so toast fruit eggs and convention it was.

Thank you for staying with us and taking the time to drop in.

Thanks for your responses.We are short staffed but trying our best to come back better after 4 years of closures.

Thanks for your rating response.We are short staffed but trying our best to come back after 4 years of closures.

Thanks for your feedback. Not sure about the lack of soap comment, and whether you brought it up with the staff as its replenished daily.We are short staffed but trying our best to come back after 4 years of closures.