+: The hotel is new and well-furnished, the sea views from the restaurant are breath-taking, quiet location; breakfast is excellent (but the same every day).
-: There were several issues during my 3 day stay. I booked a room with jacuzzi and sea view (most expensive room). The terrace was very dirty, the jacuzzi - non-functional! During my stay, the terrace was not cleaned nor the jacuzzi fixed. The staff working after regular working hours (5 pm) does not speak any English and cannot attend to simplest requests in English (or Russian or German or Spanish or Mandarin or any other language but Turkish). When I pointed out to shortcomings (f.e. no coffee refilled, the jacuzzi non-functional, the terrace dirty), nothing was done during the entire stay (only coffee was refilled on day 2). When I requested simple things like invoice being prepared upon check-out, breakfast to go or taxi at a certain time, none was ready and I almost ended up missing my flight. As a compensation to the non-functional jacuzzi I was offered 10 € reduction (only once it was clear that the jacuzzi won't be fixed during my stay), which naturally I did not accept.
Recommendation: This is the first time that I felt awkward and unwelcome in a place where I have spent so much money at. Customer attention is very poor!
