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Bewertungen von Days Inn by Wyndham Anderson IN

2 out of 5
Days Inn by Wyndham Anderson IN
5706 S. Scatterfield Road, Anderson, IN

Bewertungen

6,0
160 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
254 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 8 - Gut" "
211 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 6 - Okay" "
175 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
207 von insgesamt 1007 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,0/10

Sauberkeit

6,8/10

Personal & Service

5,4/10

Ausstattung

5,8/10

Zustand der Unterkunft

5,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Thorsten, Berlin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Preis-Leistung...TOP
Man bekommt ein wirklich sehr ordentliches Zimmer für sein Geld. Sauber, groß und mit allem, was man braucht. Das Personal ist sehr nett und hilfsbereit, besonders der ägyptische Hotel-Manager am Frontdesk ist sehr angenehm und freundlich

2/10 – Ungenügend

Ace

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This place is a garbage dump. Whyndam should be ashamed!! This place is dirty!! Stay away!! For what we paid it should be nicer!!
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was convenient
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Manager am 14. Mai 2024
Dear John,Thank you for your stay. We're glad you found our location convenient. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

6/10 – Okay

Danielle Susan

Mit Haustieren gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
This property was convenient off the highway and check in was easy. Our rooms did have a heavy odor to them but we're pet friendly. The breakfast was very slim for options. Housekeeping only knocked once then opened the door without waiting for a response, would be one of my biggest concerns.
Antwort von Hotel Manager am 10. Mai 2024
Dear Guest,Thank you for your stay. We're glad to hear that our convenient location and easy check-in process met your expectations. However, we apologize for the odor in your room and any inconvenience it caused. We will address this with our housekeeping team to ensure that our rooms are fresh and clean for all guests. Additionally, we apologize for the limited breakfast options and the housekeeping oversight. Your comments will be shared with the relevant departments for improvement. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

4/10 – Schlecht

Brenda

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Personal & Service
We have stayed at this location several times, and it has been an ok place to stay, but this time, I reserved a single King bed, and we ended up with a single Queen, but the bed had a Queen box spring with a Double mattress on top. It was not large enough for two of us. Not great for a 5 day stay!
Aufenthalt von 5 Nächten im April 2024
Antwort von Hotel Manager am 10. Mai 2024
Dear Brenda,We apologize for the inconvenience and disappointment you experienced with your room arrangement during your recent stay. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations on this occasion. We appreciate your loyalty as a repeat guest and want to ensure that every aspect of your stay meets or exceeds your expectations. We will address this issue with our team to prevent similar occurrences in the future. We hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely, Hotel Manager

6/10 – Okay

Jennifer

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Property interior is very dated. I had to switch rooms when we first got there because our first room smelled like dog pee and there were buttons missing on the a/c unit so I couldn't change temp. Front desk staff was very helpful and understanding of that. Shower might be clean but it looks dirty. Cigarette burns in bedspread. Flooring in room needs work. I guess you get what you pay for. If you're just looking to crash somewhere cheap, this is the place. If you're staying for more than one night...there are other choices
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 9. Mai 2024
Dear Jennifer,Thank you for your stay. It's disappointing that our property did not meet your expectations, and we apologize for any discomfort caused. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. This is not a regular feature of our hotel but your patronage is important to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

2/10 – Ungenügend

Monica

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very disappointed
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Manager am 7. Mai 2024
Dear Monica,We are sorry to hear that you were disappointed with your experience. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager

2/10 – Ungenügend

Bill, Garland

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The bathroom was filthy. Mold in the shower, dirty sink, water leaking under the sink, door knob was brokern. Floor was pealing and buckling. The clock radio didn't work. I discovered it wasn't plugged in. I turned it over to set the clock and it was covered with a very sticky substance. The clothes hangers were filthy. The baseboard under the vanity was pulled off. I will never stay in a Day's Inn again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 7. Mai 2024
Dear Guest,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

4/10 – Schlecht

Bruce A

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 27. Mai 2024
Dear Guest,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

6/10 – Okay

Bruce A

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Room was not cleaned properly. (Dirt / hair in bathroom) Supposed to be a non-smoking room, but there were burn holes in bed spread & carpet. Mold in bathroom.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 6. Mai 2024
Dear Bruce A,We sincerely apologize for the unsatisfactory condition of your room. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. We take cleanliness and maintenance seriously, and we'll address these issues with our housekeeping and maintenance teams immediately to ensure they are resolved. We hope you'll consider giving us another chance to provide you with the positive experience you deserve during any future stays.Sincerely, Hotel Manager

4/10 – Schlecht

William

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 6. Mai 2024
Dear William,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

6/10 – Okay

Omar

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Front desk was not very friendly Room was not very clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Manager am 4. Mai 2024
Dear Omar,We're deeply sorry to hear about your disappointing experience with our front desk service and the cleanliness of your room. Providing friendly and attentive service, as well as maintaining a clean environment, are top priorities for us, and we apologize for falling short of your expectations. Your feedback is incredibly important, and we will address these issues promptly with our team to ensure that our standards are upheld. Please allow us the opportunity to make this right for you.Sincerely, Hotel Manager

10/10 – Hervorragend

Karissa

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 16. Mai 2024
Dear Karissa,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

6/10 – Okay

Sharon

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
I booked 2 rooms. One had mildew on shower walls the other had balls of hair stuck to the shower walls. Toilet in 123 rocked. Toilet seat was broke, but they fixed it right away
Antwort von Hotel Manager am 20. Apr. 2024
Dear Sharon,We're terribly sorry to hear about the cleanliness issues you encountered during your stay. This is not the standard of cleanliness we strive to maintain, and we sincerely apologize for any inconvenience or discomfort caused. We're glad to hear that our team promptly addressed the issue with the toilet seat, but we understand that the other cleanliness issues were unacceptable. Your feedback is invaluable, and we will take immediate steps to ensure that our cleaning procedures are thorough and consistent to prevent such occurrences in the future.Sincerely, Hotel Manager

8/10 – Gut

Sharon

Mit der Familie gereist
Not too bad, especially for the price. Tub could use a good scouring
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 19. Apr. 2024
Dear Sharon,Thank you for your stay. We appreciate your feedback and are glad to hear that you found the price reasonable. However, we apologize for the oversight regarding the tub's cleanliness. Your comments are valuable, and we'll ensure that the tub receives the attention it needs to meet our standards of cleanliness for future guests. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

Michele, Elwood

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff members , spacious rooms and very comfortable. Would be better if had more shampoo and conditioner
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 18. Apr. 2024
Dear Michele,Thank you for sharing your experience with us! We're delighted to hear that you found our staff members friendly, our rooms spacious, and the overall stay comfortable. It is our privilege to welcome guests like you who are generous in appreciating the good things. We mind your valuable observations and shall endeavor to better it further. Hope to see you back soon.Sincerely, Hotel Manager

10/10 – Hervorragend

Michele, Elwood

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff members were very friendly make you feel welcome and the rooms were spacious and comfortable
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 18. Apr. 2024
Dear Michele,Thank you for your wonderful feedback. We're thrilled to hear that you had such a positive experience with our staff and that you found our rooms spacious and comfortable! Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

2/10 – Ungenügend

Paul

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 6. Mai 2024
Dear Paul,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 – Schlecht

David

Mit der Familie gereist
Bathrooms and tub needed to be cleaner
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 15. Apr. 2024
Dear David,We are sorry that some housekeeping issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely,Hotel Manager

2/10 – Ungenügend

Jamie

Mit der Familie gereist
It was very dirty and had a urine smell
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 15. Apr. 2024
Dear Jamie,Thank you for staying at our hotel. We appreciate your feedback. We have noted your comment regarding cleanliness. Our housing staff is doing their absolute best to ensure nothing like this happens again. We hope you will give us a second chance to make it right. We look forward to seeing you on your next visit.Sincerely,Hotel Manager

2/10 – Ungenügend

Saengaloun

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All hotels we've stayed at told us to keep our mountain bikes in our rooms or they would have a storage locker for us. This one told us to keep it with our car! The area is sketchy as hell and our bikes are worth around 10k! Eventually the front desk told us it's fine. But it looks like they took out deposit! They should have mentioned it when they checked out. Its just so sketchy. Also the next morning a bed bug fell out of my bf's hair. We told the front desk, she came to look and said there are no bugs, even after I showed her a pic. I've never stayed at such a disgusting place before and my standards are not that high. Plus it smelt like cigarettes.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 12. Apr. 2024
Dear Guest,We are truly sorry to hear about your experience. Providing a safe and comfortable environment for our guests is our top priority, and we apologize for falling short of meeting your expectations in this regard. We take reports of bed bugs very seriously, and we will investigate this matter immediately to address any potential issues. Additionally, we apologize for any miscommunication regarding your deposit and bike storage. Your feedback is invaluable, and we will use it to improve our services and prevent similar incidents from happening in the future. Sincerely, Hotel Manager

2/10 – Ungenügend

Lakshmi Narasimhan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Worst experience.. unhygienic and washroom flush was not working
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Manager am 12. Apr. 2024
Dear Lakshmi,We're truly sorry to hear about your disappointing experience during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us, and it's concerning to hear that we fell short of meeting your expectations in this regard. Additionally, we apologize for the inconvenience caused by the washroom flush not working properly. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure that necessary improvements are made. Request your understanding and continued patronage.Sincerely, Hotel Manager

4/10 – Schlecht

Linda, Mishawaka

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The overall condition of the facility was not to my liking. Lighting in room was set up on motion detectors which was disruptive when needing to move about the room while others were sleeping. The hearing/air conditioning unit sounding like it was on its last leg. Bathroom figures were not the cleanest. Tub was coated in soap scrum and did not drain due to a part that we were told was on back order.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 10. Apr. 2024
Dear Linda,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

2/10 – Ungenügend

Mike

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The picture they showed online was NOT representative of the property
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Manager am 8. Apr. 2024
Dear Mike,We apologize if the online picture did not accurately represent our property. We strive to provide accurate and transparent information to our guests, and we regret any confusion or disappointment this may have caused you. Your feedback is valuable to us, and we will take steps to ensure that our online images better reflect the actual property. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

2/10 – Ungenügend

William

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Manager am 9. Apr. 2024
Dear William,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 – Okay

robert

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Not 🚭 impressed
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 2. Apr. 2024
Dear Guest,We apologize for falling short of your expectations regarding our non-smoking policy. Your feedback is valuable to us, and we'll work diligently to address any concerns you've raised. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 – Gut

Lorne

Gut: Personal & Service und Zustand der Unterkunft
Friendly staff and great location
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 2. Apr. 2024
Dear Guest,We're delighted to hear you enjoyed our friendly staff and prime location! Looking forward to welcoming you back soonSincerely, Hotel Manager

4/10 – Schlecht

Rob

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clogged sink upon arrival. Notified front desk. Never fixed or offerred another room. Old & crusty.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 27. März 2024
Dear Rob,We're sincerely sorry for the inconvenience you experienced with the clogged sink during your stay. It's disappointing to hear that we didn't promptly address this issue or offer you an alternative room. Providing a comfortable and hassle-free stay is important to us, and we regret that we failed to meet your expectations in this regard. Your feedback is crucial, and we will address this matter with our team to ensure that similar incidents are avoided in the future. Sincerely, Hotel Manager

2/10 – Ungenügend

Carrie

Mit Haustieren gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is disgusting. Checked in went to my room and left five minutes later. Cigarette burn holes in multiple spots on bed. Lots of stains on bed and bedding. Felt like i need a std and hepatitis test after i left. It was absolutely disgusting!
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 25. März 2024
Dear Carrie,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

4/10 – Schlecht

Rob

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sink was not draining. Told the clerk, nothing done. Room was old and crusty.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 23. März 2024
Dear Rob,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that your concerns about the sink drainage were not addressed promptly, and we regret that the room did not meet your expectations in terms of its condition. We take guest feedback seriously, and we will ensure that our team addresses these issues promptly to prevent similar occurrences in the future. Please accept our sincerest apologies for the inconvenience, and we hope to have the opportunity to regain your trust during a future visit.Sincerely, Hotel Manager

6/10 – Okay

Dwight

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung
The place needed a little cleaning up. The people running the front desk when we got there were nice.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 22. März 2024
Dear Dwight,Thank you for your feedback. We're glad to hear that you found the staff at the front desk to be nice. However, we apologize for any cleanliness issues you encountered during your stay. Maintaining a clean and tidy environment is important to us, and we will address your concerns with our housekeeping team to ensure improvements are made. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 – Ungenügend

JONATHAN, CANYON LAKE

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Worse hotel stay in a long time.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 19. März 2024
Dear JONATHAN,We are truly sorry to hear that your recent stay with us fell short of your expectations. Your feedback is invaluable to us, and we would appreciate any specific details you can provide about what aspects of your stay were unsatisfactory. This will help us address the issues and make necessary improvements to ensure that future guests do not encounter similar problems. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely, Hotel Manager

2/10 – Ungenügend

Gabriel

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty with no housekeeping. Cigarette burns in comforters. Seems to be a place where people rent by the week and live there. Smashed my finger trying to put bed back in position as they were off the frame to one side or the other. Noticed this after my daughter smashed her leg on the bar sticking out
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 19. März 2024
Dear Gabriel,We are deeply sorry to hear about the unsatisfactory experience you had during your stay with us. This is not the standard of quality and service we strive to provide to our guests. Please accept our sincerest apologies for failing to meet your expectations. We take your feedback very seriously and will address these concerns with our housekeeping and maintenance teams immediately to ensure that such issues are rectified and do not recur in the future. We sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 13. März 2024
Dear John,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 – Ungenügend

janina

Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 30. März 2024
Dear Janina,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 – Hervorragend

Michele

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Low cost high quality friendly staff relaxing environment
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Manager am 12. März 2024
Dear Michele,Thank you for your wonderful review! We're delighted to hear that you found our hotel to be of high quality while still offering affordable rates. It's also fantastic to know that our staff contributed to making your stay enjoyable and that you found the environment relaxing. We appreciate your feedback and hope to welcome you back soon for another great experience.Sincerely, Hotel Manager

10/10 – Hervorragend

Gary

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All the staff are very down to earth people and all of them have a very pleasant attitude and they all always said Hello and/or Good Morning. And the other thing I appreciated more than anything, was when I hung the "Do Not Disturb" sign on the outside of the door, the cleaning staff didn't knock and ask "Are you sure you don't need anything?" Just overall one of the best weekend hotel stays I've had in a long time.
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel Manager am 5. März 2024
Dear Gary,We're thrilled to receive such positive feedback! It's wonderful to hear that our staff's down-to-earth and pleasant attitude contributed to a memorable stay for you. We're glad you appreciated the respect for your privacy when using the "Do Not Disturb" sign. Providing a comfortable and enjoyable experience is our priority, and we're delighted to have been a part of one of your best weekend hotel stays in a long time. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 – Schlecht

brittany

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Check in was smooth. Staff was friendly. Couldnt beat the price for a days inn. Oh boy. The room itself wasnt bad. The bathroom was absolutly horrible. Mold in the shower. What looked to be foundation on the shower wall. Just all around nasty. The breakfast they offered is nothing like the photos. They had mini muffins and "coffee".
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 28. Feb. 2024
Dear Brittany,We appreciate your positive comments about the smooth check-in process and friendly staff. However, we sincerely apologize for the issues you encountered with the condition of the bathroom. Our housekeeping team will be promptly notified to address and rectify the cleanliness issues you've highlighted. Additionally, we regret that the breakfast did not meet your expectations. We use feedback from guests to improve our services. You can expect an even better stay the next time. Please visit us again.Sincerely, Hotel Manager

4/10 – Schlecht

Tina

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 28. Feb. 2024
Dear Tina,Thanks for your stay. We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. We are disappointed that we could not satisfy you. We will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely, Hotel Manager

4/10 – Schlecht

Verifizierter Reisender

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Glad I stayed only 1 night
The bathroom shower curtain needed to be replaced. It had a red stain all along the bottom. Probably mold or mildew. The toilet seat was broken on one screw. It won't be long before it falls off. The TV didn't work. The breakfast was non existent. A bowl of apples. No cereal, the juice machines were broken. Glad I stayed only one night.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 27. Feb. 2024
Dear Guest,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and will be used to address the issues you've highlighted. Sincerely, Hotel Manager

2/10 – Ungenügend

Alisha

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Place was wilthy
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager am 26. Feb. 2024
Dear Alisha,Thanks for the stay and feedback. My apologies for all the inconvenience. Your reviews are important to us.Sincerely, Hotel Manager

4/10 – Schlecht

Marty

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Place is a dump
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Hotel Manager am 24. Feb. 2024
Dear Marty,Thanks for the stay and feedback. My apologies for all the inconvenience. Your reviews are important to us. Sincerely, Hotel Manager

6/10 – Okay

Alexandre

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel antigo com poucas condições. Serviu o propósito de uma passagem rápida. Empregados simpáticos.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 24. Feb. 2024
Dear Alexandre,Thank you for your feedback. We're glad to hear that our friendly employees contributed to a positive aspect of your stay and that the hotel served its purpose for a quick passage. We value your input and will use it to continually improve our facilities. We hope to welcome you again in the future.Sincerely, Hotel Manager

10/10 – Hervorragend

sherry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet clean staff friendly
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest,We're pleased to hear that you had a positive experience during your stay, finding the hotel quiet, and clean, and the staff friendly. Providing a comfortable and friendly environment for our guests is our goal, and we're glad we could meet your expectations. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 – Hervorragend

Makia

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 21. Feb. 2024
Dear Makia,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 – Ungenügend

Desirae

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Would NOT recommend a stay here. When we entered our room I first noticed it smelled musty. The room was in terrible condition. Stains on the pillowcases, bedsheet and bed skirt. The comforter had what appeared to be cigarette burns on it. The smoke detector was hanging from the ceiling by the wires. There were exposed electrical wires from where an outlet was supposed to be. The room light was missing a lightbulb therefore not working. We requested another room for safety reason and were given a different room. The second room had burn marks in the carpeting, stains all over the walls and the bathroom light didn’t work we had to either leave the door open or use our cellphone flashlight. We were told it was the only other room available so we decided to stay as it was late and we had just drove almost 5 hours. The beds were rock hard (can’t please everyone with bed firmness I’m aware but just as a warning if you like a soft bed this is not the place) we decided to check out a day early the next morning and drive the 5 hours back home after our daughters competition arriving home at midnight instead of staying another night. I will never stay there again.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Manager am 21. Feb. 2024
Dear Guest,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

2/10 – Ungenügend

SCOTT, SUN CITY

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Shower did not work properly. When we could not shut the water off, I went to the front desk to inform them. The man said he knew about it for a long time. Then, why did you put us in that room? Towels were filthy.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 20. Feb. 2024
Dear Guest,We sincerely apologize for the inconvenience and frustration you experienced during your stay. It's disheartening to hear that the shower did not work properly and that you encountered issues with the towels. We apologize for any miscommunication or oversight that led to these problems. Rest assured, we take your feedback seriously, and we will address these issues promptly to prevent similar situations in the future.Sincerely, Hotel Manager

4/10 – Schlecht

Mindy

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 20. Feb. 2024
Dear Mindy,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

10/10 – Hervorragend

Darlene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Host at the desk was wonderful! Great stay for the value price!!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Manager am 19. Feb. 2024
Dear Darlene,Thank you for your kind words! We're delighted to hear that you had a great stay and that our host at the desk made a positive impact on your experience. Providing excellent value and service is our goal, and we're thrilled that you found it to be worthwhile. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 – Ungenügend

Avedis

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The place is awful! They gave me dirty room with sheets that had hair and stains. The floor was not vacuumed. It turns out it is a crack house/ and you can smell cigarettes and weed everywhere even in your room through door gaps. The guy at the front desk was nasty as ever could be. Absolutely I will need tetanus shot. I have taken pictures and documented to report to health services. The blankets have burn holes even the ones they replaced which had 3 instead of 7-8. There is a police car parked at the end of the parking lot but no police in it. Absolutely disgusting.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Hotel Manager am 17. Feb. 2024
Dear Avedis,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager