Essen und Trinken

Bewertungen von Hotel Captain Cook

4 out of 5
Hotel Captain Cook
939 West 5th Avenue, Anchorage, AK

Bewertungen

9,2

Wunderbar

700 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
191 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
59 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
26 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
24 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr Historisch. Alte Einrichtung jedoch sehr gepflegt.
Aufenthalt von 2 Nächten im September 2019
Antwort von Ryan am 6. Sept. 2019
Dear Guest, Thank you for staying with us and we're happy you enjoyed your visit. See you soon, Ryan

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Ryan am 17. Juli 2019
Dear Guest, Thank you for the post and have a great day. Ryan

10/10 – Hervorragend

Steven

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the extremely comfortable bed. I did not like that the hotel didn’t have an airport shuttle.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Justin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The dining options inside the hotel were excellent
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Eileen

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Tim

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wifi is lousy.
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Fady, renton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

MIN HO, Hope Hull

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel in Anchorage.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Kriss, Ogden

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Morgan Rogers, Marketing am 19. Apr. 2024
Kriss, thank you for the stellar review! We're thrilled you had a wonderful experience. Looking forward to your next visit!

10/10 – Hervorragend

David, Fairbanks

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Customer service was top notch!
Aufenthalt von 1 Nacht im April 2024
Antwort von Morgan Rogers, Marketing am 16. Apr. 2024
David, thank you for the glowing review! We're thrilled to hear that our customer service exceeded your expectations. Providing top-notch service is what we strive for, and we're delighted that we hit the mark for you. We can't wait to welcome you back for another exceptional stay!

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Anne

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always love the convenience, amenities & atmosphere at the Captain Cook.
Aufenthalt von 1 Nacht im März 2024
Antwort von Morgan Rogers, Marketing am 16. Apr. 2024
Anne, thanks for your glowing review! We're thrilled to hear that you love the convenience, amenities, and atmosphere at The Hotel Captain Cook. Looking forward to your next visit!

10/10 – Hervorragend

Louis

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Morgan Rogers, Marketing am 16. Apr. 2024
Louis, thank you for the perfect score! We're thrilled you had a fantastic experience with us. Looking forward to your next visit!

10/10 – Hervorragend

Debra, South Jordan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location in downtown Anchorage. We were able to walk to all of our planned activities and dining plans. The hotel felt very clean and also had very good dining options on site. I liked seeing the bay out the window.
Aufenthalt von 3 Nächten im März 2024
Antwort von Morgan Rogers, Marketing am 16. Apr. 2024
Debra, your review made our day! Thrilled you enjoyed our downtown spot, cleanliness, and dining choices. That inlet view? Pure magic. Can't wait to have you back!

10/10 – Hervorragend

Justin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly service.
Aufenthalt von 1 Nacht im März 2024
Antwort von Morgan Rogers, Marketing am 16. Apr. 2024
Justin, your review brightened our day! We're delighted you found our service friendly. Can't wait to see you again soon!

10/10 – Hervorragend

Sarah

Aufenthalt von 4 Nächten im März 2024
Antwort von Morgan Rogers, Marketing am 16. Apr. 2024
Sarah, thank you for the perfect score! We're thrilled you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 – Hervorragend

Kathleen M

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful historic hotel in downtown Anchorage. Easy walk to shops, museum, overlooks. Great service and food.
Aufenthalt von 1 Nacht im März 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Kathleen M,Thank you for your glowing review! We're thrilled you appreciated the beauty and history of our hotel, as well as our convenient downtown location. It's fantastic to hear that you enjoyed our great service and food offerings. We hope to have the pleasure of welcoming you back soon for another wonderful stay!

10/10 – Hervorragend

olanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel
Aufenthalt von 2 Nächten im März 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi olanda,Thank you for your feedback and for choosing to stay with us! We appreciate your rating and hope to welcome you back again soon.

10/10 – Hervorragend

Susan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Morgan Rogers, Marketing am 16. Apr. 2024
Susan, thank you for the perfect rating! We're thrilled you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 – Hervorragend

Caroline

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is spacious and within walking distance of the ceremonial start of the Iditarod. While the hotel was full, we never felt like it was crowded and received immediate attention whenever we asked for something or had questions. The Crow's Nest Restaurant was wonderful!
Aufenthalt von 3 Nächten im März 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Caroline,Thank you for your wonderful feedback! We're thrilled you enjoyed your stay, the proximity to the Iditarod start, and our attentive service. We're delighted to hear you had a great experience at the Crow's Nest Restaurant. We look forward to welcoming you back soon!

10/10 – Hervorragend

Ralph

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Morgan Rogers, Marketing am 16. Apr. 2024
Ralph, thank you for the perfect rating! We're so happy you had a fantastic experience with us. Can't wait to welcome you back soon!

10/10 – Hervorragend

Elizabeth

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great downtown location. Friendly, helpful staff. Wonderful views of Cook Inlet from my room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Elizabeth,Thank you for your fantastic review! We're delighted you enjoyed our downtown location, friendly staff, and stunning views. We hope to see you again soon!

10/10 – Hervorragend

Jenifer

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Jenifer,Thank you so much for your outstanding rating of our hotel! We're thrilled you enjoyed your stay and look forward to welcoming you back in the future.

10/10 – Hervorragend

Ryan

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Ryan,Thank you for your stellar review! We're glad you enjoyed your stay.

10/10 – Hervorragend

Ralph

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent old historic hotel.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Ralph,Thank you for your kind words! We're glad you appreciated the historic charm of our hotel. We hope to welcome you back for another great stay in the future.

6/10 – Okay

Eric

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
When I booked Expedia indicated that as a gold member breakfast / voucher was included with room. Hotel Captain Cook said that was not the case.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Eric,We apologize for the confusion regarding your booking. Please know that we value your loyalty as an Expedia Gold member and will work to clarify any discrepancies to ensure a smoother experience in the future.

8/10 – Gut

Karen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was good Except room service. There was an answering machine that said someone would can you back. I left two messages, but never got the call back or dinner.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Karen,Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced with our room service. This is certainly not the level of service we aim to provide. We'll address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to make it up to you on your next visit.

10/10 – Hervorragend

lynn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi lynn,Thank you for your perfect rating of our hotel! We're happy to hear you enjoyed your stay with us and hope you'll join us again for another memorable stay in the future.

10/10 – Hervorragend

Elaine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the view from our room and the restaurants that were on site. Parking garage next door, convenient but a bit pricy. Within walking distance to the performing arts center and other restaurants and shopping venues.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Elaine,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the view from your room and the convenience of our on-site restaurants. We appreciate your feedback regarding the parking garage rates and will certainly take it into consideration for future improvements. We're glad you found our location convenient for exploring the area's attractions. We hope to welcome you back for another enjoyable stay soon!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect for overnight getaway
It was very nice and clean . We stayed here because we were attending an event in the area and decided to make a date out of it . Should offer better parking rate for the nearest garage, it was quite expensive to park during our stay.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Anonymous,Thank you for your feedback and for choosing to stay with us for your date night. We're delighted to hear that you found our hotel nice and clean. We'll certainly take your suggestion about parking rates into consideration to enhance the overall experience for our guests. We hope to welcome you back soon for another enjoyable stay!

10/10 – Hervorragend

Romualdo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love Captain Cook! The staff is friendly and food is good.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Romualdo,Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay and that our staff made such an impression! We look forward to welcoming you back for another fabulous stay in the future.

4/10 – Schlecht

Maurizio

Verbesserungswürdig: Zustand der Unterkunft
Heat didn’t work
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Maurizio,We're terribly sorry to hear about your experience with the heat in your room. We do hope our front desk staff and maintenance team were able to mitigate the issue for you.

6/10 – Okay

MORGAN

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The lobby and dining areas were nice, but for how expensive the rooms are… you’d think they’d be updated and not feel so out of the 80s.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Craig

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
The property is beautiful and is a very nice, historic hotel. We were unimpressed with checkin. The front desk told me to find a bellhop but none were available and I didn’t know where to even wait. There weren’t any options to get a cart to transport all of our bags without a bellhop, so we had to struggle with our bags and 2 kids. It’s a very large hotel and we didn’t know where to go to get to our room. When I asked the front desk, I got a short, incorrect, response. My husband got the same. No one was going out of their way to help us. At that point I’d have rather been at a 3 star hotel where they set it up so you can help yourselves more conveniently. We also weren’t prepared for such a large parking fee - even without valet we’d be paying 30-50 dollars a night. And if you forego the valet, then you’re left walking in downtown from the parking garage to the hotel. This information wasn’t really available prior to getting there - it wasn’t even super clear where you were supposed to enter the hotel. So it was just confusing and stressful checking in initially. The pool is very small and cold with no hot tub but the locker room was VERY nice with great service. I wish there was more kid friendly dining available, but the food was very good. Overall, it wasn’t any better than a cheaper hotel. We’ll be trying something different next year.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Danarlene

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi Danarlene,Thank you for your kind review! We're glad you enjoyed your stay.

10/10 – Hervorragend

DANIEL

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Morgan Rogers, Marketing am 12. März 2024
Hi DANIEL,Thank you for your stellar review!

10/10 – Hervorragend

Jeffrey, Sammamish

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Marsha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Cinthia, Anchorage

Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Trenton

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Morgan Rogers, Marketing am 11. Dez. 2023
Hi Michael,Thank you for your perfect rating of our hotel! We're thrilled you enjoyed your stay and hope to welcome you back for another great stay soon.

10/10 – Hervorragend

Miguel Angel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Morgan Rogers, Marketing am 11. Dez. 2023
Hi Miguel Angel,Thank you so much for your outstanding rating of our hotel! We're glad you enjoyed your stay and look forward to welcoming you back for another memorable stay in the future.

8/10 – Gut

Shelley

Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Shelley

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Madonna

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Morgan Rogers, Marketing am 7. Dez. 2023
Hi Madonna,Thank you for your perfect rating of our Hotel! We look forward to welcoming you back in the future for another fantastic stay.

6/10 – Okay

Ed

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Very festive decorations in and around the hotel. Decent in-hotel food options although limited menus.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Morgan Rogers, Marketing am 7. Dez. 2023
Hi Ed,Thank you for sharing your experience with us! We're delighted that you enjoyed the festive decorations throughout the hotel and found the in-hotel food options satisfactory, despite the limited menus. We constantly strive to enhance our offerings and hope to welcome you back for an even more delightful experience with expanded culinary choices in the future!

10/10 – Hervorragend

Sean

Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Beverly

Gut: Sauberkeit
We were celebrating our 20th year anniverssary and was told that this was a great place to get a room for a few nights. 1-the staff at the front desk came off as though they were bothered that we were checking in, they were not very easy to approach, except for the guy over a bit from the front desk who was giving information, he was very nice. You really should seperate the ratings for the front desk and other staff. 2-the room was not as grand as we were told (I booked the "deluxe" king size room, guess I didn't pay enough?) The bathroom was quite small. Walls were very, very, VERY thin (I heard neighbors across the hall having a "great time"). 3-the staff in the breakfast area were awesome. I just expected a little more from a hotel that was given Great reviews..........if I wanted to hear people across the hall, I would have gone to a motel....for our next milestone, will be booking elsewhere.
Aufenthalt von 2 Nächten im November 2023
Antwort von Morgan Rogers, Marketing am 7. Dez. 2023
Hi Beverly,We deeply regret that your 20th-anniversary celebration did not meet your expectations due to the perceived lack of attentiveness at the front desk and the room's quality not aligning with your expectations. We apologize for any inconvenience caused by noise disturbances and the room's size. Your feedback about the breakfast staff's excellence is appreciated, and we'll certainly look into ways to improve our services to ensure a more enjoyable and memorable stay for our guests in the future. We sincerely hope you reconsider and give us the chance to provide you with an exceptional experience on your next milestone celebration.

10/10 – Hervorragend

Emily

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Morgan Rogers, Marketing am 7. Dez. 2023
Hi Emily,Thank you for your wonderful rating!

10/10 – Hervorragend

Tom

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love staying here!
Aufenthalt von 3 Nächten im November 2023
Antwort von Morgan Rogers, Marketing am 7. Dez. 2023
Hi Tom,Thank you for your wonderful rating! We are thrilled to hear you always enjoy staying with us and we look forward to welcoming you back for another great stay in the future.