Hochwertige Bettwaren, Zimmersafe, Schreibtisch, Verdunkelungsvorhänge

Bewertungen von Candlewood Suites Alexandria West, an IHG Hotel

2.5 out of 5
Candlewood Suites Alexandria West, an IHG Hotel
99 South Bragg Street, Alexandria, VA

Bewertungen

7,8

Gut

92 von insgesamt 209 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
54 von insgesamt 209 Gästebewertungen haben eine Bewertung von 8 - Gut" "
25 von insgesamt 209 Gästebewertungen haben eine Bewertung von 6 - Okay" "
7 von insgesamt 209 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
31 von insgesamt 209 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,0/10

Personal & Service

7,6/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

hualin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, and spacious
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 23. Mai 2024
Hello hualin,We are pleased to hear that you found our hotel clean and spacious during your stay. Our team strives to provide a comfortable environment for all our guests. Thank you for sharing your positive feedback with us.

2/10 – Ungenügend

Ross, Washington

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Ross, We are sorry to hear your stay did not meet expectations. Your feedback is valuable to us for future improvements. Thank you for sharing your experience with us.

6/10 – Okay

Matthew

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was friendly and helpful
Aufenthalt von 14 Nächten im April 2024
Antwort von General Manager am 14. Mai 2024
Hello Matthew!Thank you for staying with us and sharing your experience!Glad to know that are staff was friendly and helpful to you We hope to have you back again soonBe safe in your travels

10/10 – Hervorragend

Alice

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Manager am 17. Mai 2024
Hello Alice,We are thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience!

10/10 – Hervorragend

Linda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My dog was welcome. Plenty of space to walk her. Check in quick and easy. Spacious room.
Aufenthalt von 2 Nächten im April 2024
Antwort von Manager am 4. Mai 2024
Hello Linda,We are pleased to hear that you and your furry friend had a pleasant stay with us and enjoyed the spacious room and surrounding areas for walks. Should you have any future questions or require assistance, please feel free to reach out to our team.

8/10 – Gut

Robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was great
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 30. Apr. 2024
Hello Robert,We are pleased to hear that you had an enjoyable stay with us. Should you choose to visit again in the future, we look forward to providing you with another great experience.

10/10 – Hervorragend

Lisa

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Out of the way and quite but literally close to everything. Parking was free and very well lit.
Aufenthalt von 5 Nächten im April 2024
Antwort von Manager am 20. Apr. 2024
Hello Lisa,We appreciate your positive feedback on our convenient location and well-lit parking. Your satisfaction is important to us, and we are delighted to hear you enjoyed your stay with us. If you have any further comments or suggestions, feel free to reach out to us.

2/10 – Ungenügend

Inno Irving

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Manager am 16. Apr. 2024
Hello Inno Irving, We appreciate you choosing our hotel and regret to hear that your stay was not up to expectations. Please feel free to reach out to us directly with any feedback from your experience, so we can ensure a more enjoyable visit in the future.

10/10 – Hervorragend

Tammy

Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 4. Mai 2024
Hello Tammy,We are delighted to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon.

10/10 – Hervorragend

Jeanette

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was nice overall, I would just want staff to focus a little but on the cleanliness of their washers.
Aufenthalt von 6 Nächten im März 2024
Antwort von Manager am 7. Apr. 2024
Hello Jeanette,We appreciate your feedback regarding the cleanliness of our washers. Rest assured, we will address this with our housekeeping team to ensure our standards are consistently met. Your input is valuable to us in our ongoing efforts to enhance the guest experience.

10/10 – Hervorragend

Lynn

Mit dem Partner gereist
Gut: Ausstattung
Liked everything
Aufenthalt von 2 Nächten im März 2024
Antwort von Manager am 1. Apr. 2024
Hello Lynn,We're pleased to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back again in the future!

2/10 – Ungenügend

Shaquilla

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
When we first got to the hotel. It look like the man was doing something wrong he overcharged my card at first and then it finally went through after and given us two room keys that didn’t work and he given us a one bedroom that we did not request we requested two beds it was just too much because we drove from here and we were very tired.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 22. März 2024
Hello Shaquilla, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues with our team to ensure better service in the future. Thank you for bringing this to our attention.

10/10 – Hervorragend

Jonathan L. Medina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Big and confortable room. However, the room smelled like cigarettes.
Aufenthalt von 3 Nächten im März 2024
Antwort von Manager am 14. März 2024
Hello Jonathan L. Medina,We regret to hear about the inconvenience experienced during your stay. We appreciate your feedback and will address this with our team to ensure a pleasant stay for all guests in the future.

2/10 – Ungenügend

Christina

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The room was not cleaned and the amenities did not work properly. The shower water was cold the bathroom sink did not work, the air was musty, and the Front desk agents were not friendly or welcoming. I want a refund.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Manager am 22. Feb. 2024
Hello Christina, We apologize for the inconveniences you faced during your stay. Your feedback is valuable to us and will be shared with the team for improvement. Please reach out to our management directly to discuss your concerns further. Thank you for bringing this to our attention.

2/10 – Ungenügend

Carol

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Room was small. Every time we needed something, it wasn’t available. Spatula to cook and scrubber to clean the pans. Only got 1 towel for 2 people. Staff not helpful at all. Will not go back
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Manager am 21. Feb. 2024
Hello Carol, We regret to hear about the inconveniences you encountered during your stay. Your feedback is valuable for our improvement. We recommend reaching out to our management for further assistance with your concerns. Thank you for sharing your experience with us.

8/10 – Gut

Sasha

Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Manager am 15. Feb. 2024
Hello Sasha,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a good experience. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so we can continue to improve our services. We hope to welcome you back in the near future for another enjoyable stay.

6/10 – Okay

Ellen

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 22. März 2024
Hello Ellen, We appreciate you taking the time to share your experience with us. Please feel free to reach out to us directly with any specific feedback you may have from your stay. Your input is valuable to us in our efforts to improve and enhance our services. We hope to welcome you back in the future for a more enjoyable stay.

2/10 – Ungenügend

Cristian

Verbesserungswürdig: Sauberkeit und Personal & Service
Pago el Total de mi reservación y cuando llegue al hotel me cobraron 2 veces un depósito que aún no me devuelven y me dijeron que solo había pagado 99$ de mi reservación cuando la cantidad fue mucho Más
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 22. Jan. 2024
Hello Cristian, Lamentamos mucho escuchar sobre los problemas que tuvo con su depósito y el cargo adicional. Como especialistas en servicio al cliente, le recomendamos contactar a nuestro equipo de administración para que puedan abordar esta situación y ayudarlo con el reembolso del depósito. Estarán encantados de asistirlo y resolver cualquier malentendido con respecto a su reserva y el pago.

8/10 – Gut

William

Gut: Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 18. Jan. 2024
Hello William, We appreciate you taking the time to rate your recent stay at our hotel. We hope that you had a comfortable and enjoyable experience with us. Should you have any further feedback, please do not hesitate to reach out to us directly. We value your opinion and would love to hear from you.

10/10 – Hervorragend

Gordon, Alexandria

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
‘Really enjoyed my recent stay at ‘Suites on this trip.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Manager am 10. Jan. 2024
Hello Gordon,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had an enjoyable experience at Suites. We strive to provide a comfortable and satisfying stay for all our guests. We appreciate your feedback and look forward to welcoming you back in the future.

2/10 – Ungenügend

Nancy

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 26. Jan. 2024
Hello Nancy,We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could reach out to our hotel directly with any feedback you may have, so that we can address and improve upon any issues. We value your input and hope to have the opportunity to serve you better in the future.

10/10 – Hervorragend

Whitney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Manager am 8. Jan. 2024
Hello Whitney,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or need any assistance, please feel free to reach out to us. We look forward to welcoming you back in the future.

10/10 – Hervorragend

Chad

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Manager am 19. Dez. 2023
Hello Chad,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another exceptional stay.

10/10 – Hervorragend

Lauren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Manager am 9. Dez. 2023
Hello Lauren,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope to have the pleasure of hosting you again in the future.

10/10 – Hervorragend

Ella

Mit der Familie gereist
The kitchenette was great. Real dishes appreciated.Staff gave me a really nice extra comforter. Best stay in a long time!
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 29. Nov. 2023
Hello Ella,We are thrilled to hear that you enjoyed the kitchenette and real dishes during your stay with us. It's wonderful to know that our staff went above and beyond to provide you with an extra comforter for added comfort. We are delighted that your stay with us was the best you've had in a long time!

10/10 – Hervorragend

Dominic

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything there is excellent 👍
Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 21. Nov. 2023
Hello Dominic,Thank you for your kind words about our hotel! We appreciate your positive feedback and are delighted to hear that you had an magnificent experience during your stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We look forward to welcoming you back in the future.

10/10 – Hervorragend

Arslan

Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 8. Dez. 2023
Hello Arslan,We sincerely appreciate your positive rating and are glad to hear that you had a pleasant experience during your stay at our hotel. We strive to provide exceptional service and ensure that every guest has a memorable stay. We look forward to welcoming you back in the future.

10/10 – Hervorragend

Kareema

Mit dem Partner gereist
Gut: Zustand der Unterkunft
I love this hotel. It is me and m my husband now get away. The staff was super nice and attentive
Aufenthalt von 2 Nächten im November 2023
Antwort von Manager am 8. Nov. 2023
Hello Kareema,Thank you for choosing our hotel for your getaway with your husband! We are thrilled to hear that our staff provided you with exceptional service and hospitality during your stay. It is our goal to ensure that every guest feels attended to and well taken care of. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 – Hervorragend

WARREN

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
this is a great place to stay
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 5. Nov. 2023
Hello WARREN,Thank you for sharing your positive feedback about your stay with us! We're delighted to hear that you had a great experience at our hotel. Please let us know if there is anything else we can assist you with.

10/10 – Hervorragend

Wayne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very friendly and our room was beautiful.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 3. Nov. 2023
Hello Wayne,Thank you for your kind words about our friendly staff and beautiful room. We strive to provide exceptional service and a comfortable stay for all our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

10/10 – Hervorragend

Lisa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 2. Nov. 2023
Hello Lisa,We apologize for any inconvenience experienced during your stay. We appreciate your feedback and will share it with our team to ensure a better experience in the future. Thank you for bringing this to our attention.

10/10 – Hervorragend

Jayne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Manager am 29. Okt. 2023
Hello Jayne,Thank you so much for your incredibly positive review! We are thrilled that you had such an amazing experience at our hotel. We hope to welcome you back soon!

10/10 – Hervorragend

HEESUNG

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 28. Okt. 2023
Hello HEESUNG,Thank you so much for the stellar review! We're thrilled to know that our hotel exceeded your expectations. We can't wait to welcome you back for another incredible stay!

10/10 – Hervorragend

Terrie

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Located in a pretty congested area. Giant supermarket across the street. Kitchen fully stocked makes it optional to cook a quick meal. I’m
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Manager am 26. Okt. 2023
Hello Terrie,We apologize for any inconvenience caused by the congested area. However, we're glad you found our fully stocked kitchen convenient for preparing quick meals. We hope you still enjoyed your stay with us!

10/10 – Hervorragend

Javette

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 25. Okt. 2023
Hello Javette,Thank you for your exceptional rating! We are thrilled to know that you had such an outstanding experience with us. We look forward to welcoming you back soon!

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good night sleep
Staff very friendly and helpful 👍 Room and beds were comfortable and slept well. Kitchen was convenient with all we needed to enjoy some in room snacks
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 21. Okt. 2023
Dear Guest,Thank you for your positive feedback! We're glad you enjoyed the comfortable room and found our staff helpful. We hope you had a great stay and look forward to welcoming you back soon.

10/10 – Hervorragend

Elin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 14. Okt. 2023
Hello Elin,Thank you for the positive feedback! We're glad you enjoyed your stay with us.

8/10 – Gut

Tara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice, clean room with plenty of space & a comfy bed. The only negative was it sounded like water was going on & off near our room all throughout the night, which woke me & my husband up several times. Also, it would be nice if milk other than creamers were available for coffee in the lobby.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 14. Okt. 2023
Hi Tara,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our water in the bathroom, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

8/10 – Gut

Anna

Gut: Sauberkeit und Personal & Service
There was not a television remote so I could not use the TV.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 9. Okt. 2023
Hello Anna,Thank you for sharing this experience with us. We truly value you feedback with regards to our tv. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 – Gut

Rhys

Mit Haustieren gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Room was very small, smelled moldy it did have a full refrigerator, stove top and microwave. Without the mold good for 1 person
Aufenthalt von 1 Nacht im September 2023
Antwort von Manager am 24. Sept. 2023
Hello Rhys,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 – Hervorragend

Finesia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Outstanding
My stay was pleasant. I slept so good in my bed.
Aufenthalt von 2 Nächten im August 2023
Antwort von Manager am 26. Aug. 2023
Hi Finesia,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 – Gut

Allen

Gut: Personal & Service
Small but well designed.
This place was fine. Friendly staff, very small but extremely well-designed rooms. It was clean, but not squeaky clean, the location was fine, but not super. Suite? That is a common word in the industry today. Indeed, there was a comfy bed and a sofa that likely folded out, but it is only one room with separate very small bath, and I cannot imagine fitting a third person in there. With two of us we were constantly stepping out of the way of the other. It certainly was not a suite.
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 15. Aug. 2023
Hello Allen, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

10/10 – Hervorragend

Ho

Good
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 16. Aug. 2023
Hello Ho,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 – Gut

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
adequate
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 11. Aug. 2023
Hello James,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 – Hervorragend

Leonard

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Everything
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 12. Aug. 2023
Hi Loenard,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 – Okay

Jaden

Geschäftlich gereist
Aufenthalt von 2 Nächten im August 2023
Antwort von Manager am 8. Aug. 2023
Hello Jaden,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 – Hervorragend

Serita, Portsmouth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Manager am 27. Juli 2023
Hello Serita,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 – Ungenügend

Charice

They charge me almost a price of a room they double it for extra charged
Aufenthalt von 1 Nacht im Juli 2023
Antwort von General Manager am 19. Juli 2023
Can I have your name so that I can look into the reservation?

8/10 – Gut

Rabiah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von Manager am 19. Juli 2023
Hello Rabiah,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 – Gut

Yolanda

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I would have rated this as a five star but the lady at the front desk (Lisa) has horrible customer service. I love candlewood but I won't stay at this location again
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Manager am 7. Juli 2023
Hello Yolanda,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.