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Bewertungen von Comfort Inn & Suites Copley Akron

2.5 out of 5
Comfort Inn & Suites Copley Akron
160 Montrose West Ave, Akron, OH

Bewertungen

7,2

Gut

244 von insgesamt 754 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
203 von insgesamt 754 Gästebewertungen haben eine Bewertung von 8 - Gut" "
120 von insgesamt 754 Gästebewertungen haben eine Bewertung von 6 - Okay" "
76 von insgesamt 754 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
111 von insgesamt 754 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,8/10

Personal & Service

6,8/10

Ausstattung

7,2/10

Zustand der Unterkunft

6,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable and good value for money
Friendly staff, comfortable rooms and a great location close to main shopping areas and the highway connection to Cleveland make this hotel a great choice for a stay in Akron.

10/10 – Hervorragend

Dan and Tammy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
everything was amazing the rooms were spacious and clean the pool was awesome the exercize room was just right the staff was friendly and when I am back in town I will be staying there
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Management am 28. Mai 2024
Thank you so much for the kind words- we look forward to having you back soon!

6/10 – Okay

Haresh

Mit der Familie gereist
Gut: Personal & Service
Smoking smell from non smoking room made our stay but uncomfortable. However, hotel staff changed our room from 2 queen beds to 1 Kind Sofa bed room. At lease it was not smelling.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Management am 27. Mai 2024
Thank you for staying, we apologize for the inconvenience of having to change rooms. We hope you will return

10/10 – Hervorragend

Sarah

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 23. Apr. 2024
Thank you so much for the 5 Star Rating! We look forward to having you back soon

6/10 – Okay

Jo

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very disappointing. The lights on the single elevator did not work. Its interior was battered. In the room, everything was unplugged. As I was plugging everything in. I found dried dog poop along side of the end table. The microwave did not work. The bed had more lumps than oatmeal. After waiting too long to speak to a person at the deak, I had to pick up a phone and call her. I mentioned the problems I encountered and she said, "sorry."
Aufenthalt von 1 Nacht im April 2024
Antwort von Management am 15. Apr. 2024
We apologize you were not satisfied with your recent stay. We hope you will give us another chance to provide a superior experience

2/10 – Ungenügend

Charles

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed for 2 nights and didn’t like my stay first night had problems with the plumbing and had to take a shower in standing water in the shower that didn’t want to go down the drain and couldn’t flush toilet. And couldn’t get no refund unacceptable
Aufenthalt von 2 Nächten im April 2024
Antwort von Management am 15. Apr. 2024
We apologize for the issues that occurred during your stay and hope you will give us another chance to provide you with a great experience

6/10 – Okay

Barbara

Mit der Familie gereist
Gut: Personal & Service
Great location! Very close to multiple restaurants and stores. The staff was very nice and checked in with us each time they saw us to see how things were going. The rooms were spacious but not the cleanest. My bed had hair between the sheets at check-in, scotch tape in multiple places on the walls and a bathroom sink with a stopper that would keep falling to plug the sink. The hotel did have a strong weed smell the day we checked-in, but was fine the next day. I personally wouldn't choose to stay here again.
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 4. Apr. 2024
Thank you for taking the time to share your thoughts on your recent stay. I’m sorry we did not exceed your expectations but would love the chance to have to back to provide the quality stay you deserve

10/10 – Hervorragend

Nelly

Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 17. Apr. 2024
Thank you for staying, we look forward to seeing you again soon!

10/10 – Hervorragend

Michael

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice clean room at a very reasonable price.
Aufenthalt von 3 Nächten im März 2024
Antwort von Management am 23. März 2024
Thank you for staying. It is so nice to hear that you found our hotel to be clean- it is something we strive for. We hope to see you again soon.

6/10 – Okay

Daniel

Mit der Familie gereist
Gut: Personal & Service
Pillows are terrible…bed sheets untidy & unclean
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 16. März 2024
We apologize you were not completely satisfied with your stay. We hope you will stay again so we can have another chance to provide you with a great stay

8/10 – Gut

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff member was amazing
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 14. März 2024
Thank you for staying with us. We are glad to hear you enjoyed your stay and had amazing customer service. We hope to see you again the next time you are in town

8/10 – Gut

katrena

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good location had breakfast room was clean the only thing I didn’t like the refrigerator didn’t work hard to open
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 12. März 2024
Thank you for staying, we look forward to seeing you again soon

10/10 – Hervorragend

Taylor

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 11. März 2024
Thank you for the 5 Star Rating, we look forward to seeing you back soon

6/10 – Okay

Amanda

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im März 2024
Antwort von Management am 2. März 2024
Thank you for staying, we hope to see you again soon

8/10 – Gut

Sue

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Management am 23. März 2024
Thank you for staying, we look forward to seeing you again

10/10 – Hervorragend

Kirsten

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was really amazing the entire time I was there, the pool was warm and the breakfast was delicious! I’d gladly stay again.
Antwort von Management am 28. Feb. 2024
Thank you for your kind words- it is so nice to hear that you enjoyed your stay. We hope to see you again soon!

2/10 – Ungenügend

Veronica

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Management am 25. Feb. 2024
Sorry you did not enjoy your stay. We hope you will give us another chance to provide you with a superior experience

10/10 – Hervorragend

Nathalie

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 25. Feb. 2024
Thank you for the 10/10 rating. We look forward to seeing you again soon

6/10 – Okay

Robert

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
None of the buttons lit up in the elevator. Neither did the floor indicator light. There was no inspection notice posted in the elevator. No clock in the room. This hotel is old and it shows.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Management am 24. Feb. 2024
Thank you for sharing your thoughts on your recent stay. We hope to see you back after renovations have finished.

4/10 – Schlecht

Hannah

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Stinks!, nothing comforting about this comfort inn
The room as soon as you walk in stinks!! smelled musty/feet like especially the floor. you could tell the room has some miles on it, stained carpet, shained sheets, the fan in the bathroom makes a loud screeching sound and the shower feels hollow at the bottom like you'll fall through, heater smelled like it hadn't even been turned on in years, ...other than all that, it was okay. Oh and when I told the attendant about it at checkout she didn't even apologize or act concerned in the least bit. Do better
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 18. Feb. 2024
We apologize you did not have a satisfying stay. We do hope you will give us another chance so we can provide you with the superior experience that you deserve

6/10 – Okay

Catherine

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The bathroom in the room we stayed in was less than desirable. There was mold under the sill where the tub connected with the wall of the tub, the vanity was in awful condition as the wood was old and dirty. The room, bed and floor were fine. But the mold was really not acceptable. The staff was wonderful and helpful. Breakfast was good
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Management am 15. Feb. 2024
Hello, thank you for bringing these items to our attention. We will be sure Maintenance handles them immediately. We are glad to hear you enjoyed the rest of your stay and hope you return soon.

2/10 – Ungenügend

Phillip

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Dirty, no water pressure, junky.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Management am 14. Feb. 2024
We apologize you were unhappy with your stay. We hope you will give us another chance to provide you with a superior experience.

8/10 – Gut

Deandre

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Management am 10. Feb. 2024
Thank you for staying. We look forward to having you back soon.

10/10 – Hervorragend

Judy, Parkesburg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place. I felt good about staying there & sometimes at hotels I can easily get creeped out if not clean enough.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 23. Jan. 2024
Hi Judy,Thank you for staying with us. We are glad to hear you enjoyed your stay and hope to see you again soon

8/10 – Gut

Angela

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 28. Jan. 2024
Thank you for staying, we look forward to seeing you again soon

4/10 – Schlecht

Tristan

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 28. Jan. 2024
We apologize you did not enjoy your stay. We hope you will come back so we can have another chance to give you a superior experience

10/10 – Hervorragend

Lizzy

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
our shower didn’t work
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Management am 28. Jan. 2024
Thank you for the great rating- we hope to see you again soon!

2/10 – Ungenügend

Jasmine

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Des am 6. Jan. 2024
Hello JasmineThank you for taking the time to leave us feedback. We're sorry that your stay did not meet your expectations, and we will take steps to address this issue in the future.Desmond Fernandes

8/10 – Gut

Rae

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
it was pretty good. the staff was very helpful and friendly and the room was pretty spacious.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Des am 6. Jan. 2024
Hello RaeThank you for staying with us! We appreciate the feedback ,and hope to see you soon againDesmond Fernandes

8/10 – Gut

Sara

Mit der Familie gereist
Gut: Ausstattung
We stayed here for one while traveling across the state. Staff was friendly and helpful and we were able to check in an hour early. Room was clean and the breakfast buffet was filling and had many choices available. The only complaint we had was the elevator was in serious disrepair. None of the lights on the buttons worked and the doors had huge scuffs where it was scraping against the inner wall. Definitely did not feel safe so we utilized the stairs most of our trip.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Des am 6. Jan. 2024
Hello SaraThank you for staying with us! We appreciate the feedback ,and hope to see you soon againDesmond Fernandes

2/10 – Ungenügend

Laurel

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Not so merry Christmas
I was coming to visit my brother in a nursing home but he caught Covid and was in isolation. I tried to cancel the reservation but was not permitted to. I spent Christmas home alone, not happy that I was also throwing away hotel fees. I do not understand the purpose of non-refundable because things do come up. I know I will ever stay at a Comfort in, though.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 28. Jan. 2024
Our apologies that you are unhappy with the policies of the reservation you made

4/10 – Schlecht

Ramkumar

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 28. Jan. 2024
We apologize you did not enjoy your stay. We do hope you will give us another chance to provide you with the experience you deserve

4/10 – Schlecht

Praveen

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Property needs renovation. TV was not working, intercom phone was not working, smelling bad. Elevator is not showing which floor you are. I don’t recommend.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 28. Jan. 2024
We apologize you were not satisfied with our facility. Renovations will be starting soon- we hope you come back and see!

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to stay
Comfort inn comforted me when I needed it the most. Front desk is very welcoming and goes above to help when needed, food service makes sure breakfasts is always fresh and house keeping staff does an awesome job with the little time they have to clean rooms. I know because I’ve experienced doing it myself. I’m a fan of this place.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 28. Jan. 2024
Thank you for staying- we look forward to seeing you again soon

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft
Never again
The room wasn’t clean on arrival. Feet print on the wall. Dust everywhere. Old musty smell. Literally had to ask for the linen to be changed. Reason given “rooms are only cleaned every 3days” After asking the attendant to please attend to the room I left for the day. Upon returning nothing was done. Linen not changed. No clean towels. Nothing! Reason given “they don’t speak good English so they probably didn’t understand what was said.” Asked if I could cancel remaining days I was told no because stay was booked through a 3rd party so no refunds You all need a DEEP CLEANING AND DUSTING! I can say the young lady at the desk was very nice, patient and overworked. She was there from night to day. She did her best to handle my concerns. Thank you to her! Keep her! You need her!!
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 28. Jan. 2024
We apologize you were not satisfies with your stay. We do hope you will come back so we can provide you with a superior stay

2/10 – Ungenügend

Richard

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I didn't like anything about my stay...
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 30. Jan. 2024
Sorry to hear there was nothing you enjoyed about your stay. We would love to have you back to give you a better experience

8/10 – Gut

Phillip, Monaca

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Elevator is not currently working
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Errol Carr am 18. Dez. 2023
We apologize for the inconvenience. The elevator is functional again.

2/10 – Ungenügend

diane

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
HORRIBLE! NEVER AGAIN!
Stay away! The place is filthy! Pubic hair in the tub, whiskers in the sink, dirty toilet, stains in carpet, something encrusted in carpet, large sticky spill in hallway. Reported it all at check in and requested another room. They said the hotel was full. Breakfast was minimal with stale bagels and biscuits hard as rocks. Complete disaster!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 30. Jan. 2024
Sorry you did not enjoy your stay. We hope you give us another chance to provide you with a superior experience

4/10 – Schlecht

Heather

After speaking to somebody about booking my reservation, they failed to tell me that the elevator was not working in the facility. I had to walk up four flights of steps, and then my shower did not work, so I had to walk all the way back down because they would not give me a new key unless I came back down For a different room. The shower did not work. Very disappointed.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 30. Jan. 2024
Sorry you did not enjoy your stay. We hope you will give us another chance to provide you with a superior experience

8/10 – Gut

Kara

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Receptionist was kind, patient and went out of her way to make sure we were satisfied
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 30. Jan. 2024
Thank you for your kind words- we hope to see you again

10/10 – Hervorragend

Robert

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 30. Jan. 2024
Thank you for staying, we hope to see you again soon

10/10 – Hervorragend

Lynette

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very helpful accommodating
Aufenthalt von 2 Nächten im November 2023
Antwort von Management am 30. Jan. 2024
Thank you for staying- we look forward to seeing you again soon

6/10 – Okay

Richard

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
The breakfast was very limited but Ok. We got there and we were told the elevator just broke so they had everyone staying in rooms on the 1st and 2nd floor and using the stairs. It was not repaired while we were there. Probably should have marked them lower due to this but at least we got a room.
Aufenthalt von 2 Nächten im November 2023
Antwort von Management am 14. Feb. 2024
We apologize for the inconvenience of the elevator. We do hope you will stay again

6/10 – Okay

Bonnie

Mit der Familie gereist
Gut: Sauberkeit
4th flr room with elevator not operating. Although desk clerk did offer to see if she could get us a different room. No hot water in room. I know people say a cold shower is good for ya but I've not yet adopted that as my morning strategy. The room itself was nicely decorayed and very comfortable.
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 14. Feb. 2024
We apologize for the inconvenience with the elevator. We do hope you will stay again

10/10 – Hervorragend

Kristina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Was a quick stay, but all was comfortable!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management am 14. Feb. 2024
Thank you for staying, we look forward to seeing you back

10/10 – Hervorragend

Terrance

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property well maintained .
Aufenthalt von 2 Nächten im November 2023
Antwort von Management am 14. Feb. 2024
Thank you for the 5 Star review. We look forward to having you back

10/10 – Hervorragend

valerie

Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 14. Feb. 2024
Thank you for the 5 Star rating. We look forward to having you back

10/10 – Hervorragend

Kimber

Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 14. Feb. 2024
Thank you for staying, we look forward to seeing you again soon

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Customer service was great. The problem was I was there for three hours. All lights off I was sleep. Woke up to use the bathroom, turned on the light and there was roaches on the wall. BIG TURN OFF. Will not be returning there. I was so shocked they was charging so low for a hotel with a pool. That’s why. Smh
Aufenthalt von 2 Nächten im November 2023
Antwort von GM am 7. Nov. 2023
Thank you for your review! I can assure you this is not a normal occurrence. We appreciate you letting us know!

10/10 – Hervorragend

Tara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice, quiet and clean the elevator need some maintenance asap. The breakfast fresh and more options.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von GM am 2. Nov. 2023
Thank you Tara! We appreciate your comments and look forward to seeing you again!