Fassade der Unterkunft – Abend/Nacht

Bewertungen von Marriott Executive Apartments Addis Ababa

5 out of 5
Marriott Executive Apartments Addis Ababa
African Avenue, Kebele 19, Woereda 01, Kirkos, Addis Ababa

Bewertungen

8,6

Hervorragend

23 von insgesamt 43 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
11 von insgesamt 43 Gästebewertungen haben eine Bewertung von 8 - Gut" "
5 von insgesamt 43 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 43 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 43 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

6,8/10

Ausstattung

8,6/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 7 Nächten im März 2019

8/10 – Gut

Jean

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
central
Central , and with very good service
Antwort von General Manager am 4. Nov. 2016
Dear Valued Guest, Thank you for taking the time to review your recent stay with us here on Expedia. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that you had a great stay and enjoyed the excellent service. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Come and visit us again soon! Sincerely, Samrawit Agegnehu Executive Admin Marriott Executive Apartments Addis Ababa

8/10 – Gut

Nokukhanya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a really good place. The staff was amazing
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Marriott Mangement am 11. Apr. 2024
Thank you Mrs. Nokukhanya, for the great review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

10/10 – Hervorragend

Kelvin

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely place to stay in Ethiopia; a room is like being at home.
Antwort von Marriott Mangement am 11. Apr. 2024
Thank you, Mr. Kelvin, for a great review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

10/10 – Hervorragend

Degaulle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2022
Antwort von Mesti am 6. Okt. 2022
Thank you for letting the community know that you had a nice time at our property. This greatly boosted the morale of the company and I am sure that it will have a positive impact.

10/10 – Hervorragend

Allen

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 8 Nächten im April 2022
Antwort von Marriott Mangement am 22. Apr. 2024
Thank you for your positive feedback, Mr. Allen. We are delighted to hear that you enjoyed your stay, and that we were able to meet your expectations. We look forward to welcoming you back on your next visit to Addis Ababa.

10/10 – Hervorragend

Daniel

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Professional staff. Clean. Everything works.
Aufenthalt von 3 Nächten im März 2022
Antwort von Marriott Mangement am 11. Apr. 2024
Thank you, Mr. Daniel, for the great review. We are glad you enjoyed your stay, and we hope to welcome you back soon.

10/10 – Hervorragend

Hanna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We were very satisfied by the service the employees provided to us. It was really cordial. More over the location of the property was convenient. We are very great full to all the employees who served us in all18 days stay. Not to mention the cleanliness and convenience of the room.
Aufenthalt von 18 Nächten im Januar 2022
Antwort von Marriott Management am 11. Apr. 2024
Thank you, Hanna, for your kind words. We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience. Thank you for choosing us for your stay.

10/10 – Hervorragend

Bokhun

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
This is very good excellent apartments hotel in Addis Ababa Ethiopia l am enjoying myself cooking is best and good kind gentle services for hotel staff very good and laundry machine use washed my laundry also good for me. I will stay this apartments hotel again. Thanks.
Aufenthalt von 5 Nächten im November 2021
Antwort von Marriott Management am 22. Apr. 2024
Dear Bokhun, thank you very much for your kind words and high praise of our kitchen, our service, and laundry machine. We are delighted to hear that you had a wonderful experience during your stay with us. We appreciate your feedback and look forward to welcoming you back in the near future.

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Before I reached had requested the hotel to arrange pick up. Which they immediately did and replied. My partner was arriving from a different location and different time, and I requested another pick up. They asked me all sorts of questions if we are going to share the room while the room was booked for two, whether we are the same gender or no, I had to exchange several emails with until the pick up was arranged. The sofa and the pillows in the living room were dirty it needs cleaning, There was no hairdryer and after I requested for one they brought it after two hours. One day before check out I received a breakdown of expenses requesting me to settle the bill as soon as possible as if I was going to escape. Then I received a call from the lobby asking how my stay, then I expressed my disappointment. They immediately arrived to my room asking how they can help to correct things. They apologized and they said that they will improve. Our room was junior suite 508.
Aufenthalt von 3 Nächten im Januar 2020
Antwort von Marriott Management am 22. Apr. 2024
Thank you for taking the time to provide us with feedback about your stay at our hotel. We sincerely apologize for any inconvenience you may have encountered for the duration of your stay.

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
House keeping needs improvement. There was an evening I didn’t have a single towel I had to call reception. Dusting is not done consistently I could see that house keeper just made the bed. Secondly, it was evident that the toilet and the shower were not being cleaned. The shower wasn’t warm enough and very low pressure
Aufenthalt von 4 Nächten im September 2019
Antwort von Marriott Management am 22. Apr. 2024
We apologize for your less than satisfactory experience. We appreciate your feedback and will use it to our advantage. Thank you for bringing this to our attention.

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Poolside bar and restaurant, staff with positive attitude and high efficiency level.
Aufenthalt von 2 Nächten im September 2019
Antwort von Marriott Management am 22. Apr. 2024
Thank you for the positive feedback. We are delighted to hear that you enjoyed our facilities and our services. Kindly let us know why the rating was low so we can amend accordingly. We hope to welcome you back soon. Thank you for choosing us for your stay.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
it was a good stay. though my work place was not walking distance. and the roads have issues of crowdedness and safety. electricity in the town was not always available. the hotel had generator but the kitchen/ hot plate was not run by generators.
Aufenthalt von 19 Nächten im Januar 2019
Antwort von Mesti am 5. Feb. 2019
Dear Sir/Madam, Thank you for the time you take to review our property! We are glad your stay was pleasant. We will work on the pointer you gave us and we hope your next stay will be more enjoyable. Regards, Mestawet Demelash Reservation Agent.

10/10 – Hervorragend

Pedro

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
perfect
Aufenthalt von 5 Nächten im Januar 2019
Antwort von Mestawet Demelash am 5. Feb. 2019
Thank you.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2019

10/10 – Hervorragend

Becky

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely facilities and friendly staff, warm welcome from fellow Africans
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von Mesti am 24. Dez. 2018
Dear Becky, Thank you for the time you take to review our property. We hope to see you soon whenever your travel bring you back to Addis! Thank you. Regards Mestawet Demelash Reservation Agent

10/10 – Hervorragend

Kirsten

Service was outstanding!
Aufenthalt von 4 Nächten im November 2018
Antwort von Hulu.A am 21. Nov. 2018
Dear Kristen, We are delighted to have been your chosen hotel during your recent stay in Addis Ababa. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Hope will see you again whenever your travels bring you back to Addis Ababa.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2018
Antwort von Hulu.A am 21. Nov. 2018
Dear Anonymous, We are delighted to have been your chosen hotel during your recent stay in Addis Ababa. It was truly a pleasure to serve you. We appreciate your business and Hope will see you again whenever your travels bring you back to Addis Ababa.

8/10 – Gut

jesper, Kolding

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Okay - ikke mere, eller mindre
Helt okay hotel, dog med udkig til letbanen
Aufenthalt von 3 Nächten im Oktober 2018
Antwort von Huluagersh A. am 11. Okt. 2018
Dear Jesper, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us. We appreciate your business and value your honest feedback. Thank you for staying at the Marriott Executive Apartments Addis Ababa and we hope to serve you again whenever your travels bring you back to Addis Ababa. Hospitality Regards,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2018
Antwort von Habeb140 am 16. Aug. 2018
Dear Valued guest, Thank you for staying at the Marriott Executive Apartments Addis Ababa and we hope to serve you again when your travels bring you back to Addis Ababa.

6/10 – Okay

Etsegenet, los alamitos ,ca

Gut: Sauberkeit
Verbesserungswürdig: Komfort des Zimmers
Very noisy, toilet did not flash well
I booked for 2 adults and 3 children ,when we arrived mariott did not owner our reservation we end up paying $40 for roll over bed per night , The front desk person was very argumentative, she said expedia made a mistake the rooms are only for 2 adults
Aufenthalt von 3 Nächten im Juni 2018
Antwort von Habeb140 am 16. Aug. 2018
Dear Etsegenet, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

10/10 – Hervorragend

Craig

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place to do business!
A great place to stay for work. The staff are incredibly attentive, kind, helpful. The rooms are huge and all the amenities are wonderful.
Aufenthalt von 8 Nächten im Mai 2018
Antwort von Habeb140 am 16. Aug. 2018
Dear Craig, We are delighted to have been your chosen hotel during your recent stay in Addis Ababa. It was truly a pleasure to serve you. Thank you for staying at the Marriott Executive Apartments Addis Ababa and we hope you choose to create more memories with us whenever your travels bring you back to Addis Ababa.

6/10 – Okay

MYSJA, Mclean, Viriginia

Gut: Personal & Service
close to the Bole international airport
I was in Addis with my Family for Pleasure. The staff was very accommodating. The hotel fit and finish feels cheap. location was very good. there is a lot of construction around the hotel. and a lot noise around the hotel. if you are late sleeper you will have a hard time sleeping.
Aufenthalt von 19 Nächten im Dezember 2017
Antwort von Samrawit am 19. Jan. 2018
Dear Valued Guest, Thank you for reviewing your stay at Marriott Executive Apartments Addis Ababa. Commitment to service and guest satisfaction is a main focus. Based on your feedback we see that there is room for improvement, our engineering team is informed about the shower condition as well as noise and will rectify the issue. We have taken under consideration all your points and we’ll make sure to adjust these as much as possible. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences . Thank you for staying at the Marriott Executive Apartments Addis Ababa and we hope you choose to create more memories here whenever your travels bring you back to Addis Ababa. Warm regards, Samrawit Agegnehu Executive Administrative Assistant Marriott Executive Apartments Addis Ababa

8/10 – Gut

Ashraf

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My first visit to Ethiopia
My room was clean and the staff was friendly. I do believe the room rate is over priced .
Aufenthalt von 2 Nächten im Oktober 2017

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2017

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely
I would stay there. Anytime i go to addis, i love all aspect of the hotel
Antwort von Mr. Nino am 26. Jan. 2017
Dear Valued Guest, Thank you for taking the time to share your feedback with us here. We are very happy to note that you love our hotel feature. We pride in delivering you a professional and helpful experience and I will share your feedback with the team to help them stay motivated to provide such hospitality to all our future guests. We hope that you will choose to stay with us again, whenever your travel brings you back to Addis Ababa. Sincerely, Nino Constantinou General Manager Marriott Executive Apartments Addis Ababa

10/10 – Hervorragend

Benjamin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Convenient and fairly priced.
Stayed at hotel twice in two months and enjoyed it better the second time. My only regret was not taking advantage of the spa services available. Staff was great from the time you arrive, through security, front desk, and room service. Restaurant staff is very friendly, but sometimes needed a little nudge on the service, but overall the food was good and the staff accommodating.
Antwort von General Manager am 2. Jan. 2017
Dear Valued Guest, Thank you for sharing your experience at the Marriott Executive Apartments Addis Ababa through Hotel.com. We are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Samrawit Agegnehu Exec Admin Marriott Executive Apartments Addis Ababa

4/10 – Schlecht

H.R.

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
Not using their potential - bad food
The hotel overall is very okay to even good. However, you se first signs that they start not to take carte very much. The kitchen we had was not properly cleaned and all items very full of crumbs or the microwave was full of stinky liquid and so it is starts make not sense to use this place, if other peoples remaining are still available. But maybe there was a fast turnover? Who knows. What was disappointing that the food in the restaurant ( incl. Breakfast) was really low quality and they are not able to apply simple good cooking. Nowadays here are so many things on the market, who are just deficiencies and just a minimum of training has to be invested in cooking to create simple eatable dishes. I really do not understand such service. Bread can be baken simple and deliciously every morning instead your getting dry , un-tasty varieties of bread , over-suggared cakes etc. I think food around the other packages is very important and makes a stay a good or bad memory. No real children channels on TV. and many many other things we could list.
Antwort von Nino Constantinou am 18. Nov. 2016
Dear Valued Guest, Thank you for taking the time to share your recent experience at Marriott Executive Apartments Addis Ababa here on Trip Advisor. Please accept my sincere apology for falling short on your expectations for our services and product provided. Your comments are taken very seriously and immediate corrective actions have been taken in order to improve the related areas. I would appreciate in contacting me personally on your next visit to Addis Ababa and I am sure you will be leaving with the best experience ever. Sincerely, Nino Constantinou General Manager Marriott Executive Apartments, Addis Ababa

8/10 – Gut

Jonathan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful staff, convenient extended stay option
Marriott in Addis is a very comfortable place for extended stays or after you have already tried some of the other hotels. It is now my hotel of choice in Addis, mostly because the rooms are so comfortable, the staff is wonderful, and the kitchen means you can get some real variety in your food.
Antwort von General Manager am 4. Nov. 2016
Dear Valued Guest, Thank you for taking the time to review your recent stay with us here on Expedia. I am delighted to read that you had a comfortable stay in our apartment accompanied by a wonderful staff and liked the fully equipped kitchen. Thank you for recommending our apartments for other travelers. I hope that we will have the pleasure of welcoming you back to our hotel, whenever your travel brings you back to Addis Ababa. Sincerely, Samrawit Agegnehu Executive Admin Marriott Executive Apartments Addis Ababa

6/10 – Okay

Rifaiyat

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The service is very slow P
Antwort von General Manager am 31. Aug. 2016
Dear Valued Guest, Thank you for sharing your experience on expidia.com. We have unfortunately fallen short of our goal during your recent stay. On behalf of my entire team, please accept our sincere apologies for the poor service. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Thank you again and we hope to have an opportunity to better your experience with us whenever your travels bring you back to Addis Ababa. Sincerely, Sam Van Campenhout General Manager Marriott Executive Apartments Addis Ababa

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Marriott in Addis - home from home!
We have stayed here several times and each time the staff have been exceptional. From reception to the chef in the restaurant, they go out of their way to make you feel welcome.
Antwort von General Manager am 4. Nov. 2016
Dear Valued Guest, Thank you for taking the time to review your stay and sharing your comments and feedback with us here on Expedia. I am delighted to note that you enjoyed your stay with us and found our staff exceptional from the reception to the chef. Your kind and motivating feedback will be shared with the team to inspire and motivate them to deliver exceptional customer service. I hope to have you stay with us again, whenever your travel brings you back to Addis Ababa. Sincerely, Samrawit Agegnehu Executive Admin Marriott Executive Apartments Addis Ababa

8/10 – Gut

Shubhra, Houston

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Good hotel, needs maintenance
I had a comfortable stay. The hotel service is very good and staff is polite. The Internet service is good. The hotel itself is new and well designed except that the suites are almost soundproof. I got locked in the bathroom as the door handle was loose. No one could hear me banging on the door with the metal handle for 4 hours. There was no phone in the bathroom so I could not call anyone. The next day one of my colleagues got stuck in her hotel room as the front door got locked. However, she was able to use the room phone and call reception to cone unlock her.
Antwort von General Manager am 4. Nov. 2016
Dear Valued Guest, Thank you for taking the time to review your recent stay with us. I am delighted to read that you had a comfortable stay and enjoyed our products & services. Please accept our sincere apology for being locked in a bathroom for few hours. Your feedback has been shared with the appropriate hotel team to rectify the issue moving forward. I hope that we will have the pleasure of welcoming you back to our hotel, whenever your travel brings you back to Addis Ababa. Once again thank you for sharing your feedback here. Sincerely, Samrawit Agegnehu Executive Admin Marriott Executive Apartments Addis Ababa

10/10 – Hervorragend

Geo & Jennifer, San Francisco

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely place to stay home away from home
It was a wonderful place to stay. It has everything in the apartment , just like my own home. We will definitely come back again. The staff were extremely professional and helpful. Thanks for making my stay so comfortable. See you soon
Antwort von Jay am 7. Juli 2016
Dear Geo & Jennifer, Thank you for taking the time to share your feedback with us here. We are very happy to note that you found our product adequate and comfortable. We pride in delivering you a professional and helpful experience and I will share your feedback with the team to help them stay motivated to provide such hospitality to all our future guests. We hope that you will choose to stay with us again, whenever your travel brings you back to Addis Ababa. Sincerely, Sam Van Campenhout General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von Jay Purkayassta am 7. Juli 2016
Thank you for taking the time to share your feedback with us here. Your feedback is very important and will help the team to remain motivated and provide great hospitality services to all our guests consistently. I hope to have you with us again, whenever your travel brings you back to Addis Ababa. Sincerely, Sam Van Campenhout General Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
All good. Except a bit expensive and the food type for breakfast is quite limited.
Antwort von Jay Purkayassta am 7. Juli 2016
Thank you for taking the time to share your feedback with us here. I am very happy to see your rating and will share it with the team. Your feedback regarding the prices and quality of the food during breakfast has been shared with the Food and Beverage team and we will review the prices to be more competitive. Please do come and visit us again, whenever your travel brings you back to Addis Ababa. Sincerely, Sam Van Campenhout General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good Business Hotel
The room were well-appointed, full suites with bedroom, living room kitchen and bath. Everything worked well and efficiently. The restaurant was minimal and neither attractive nor offering much choice. The front desk and other staff were very helpful. The hotel was very kind and let us store our luggage while travelling to other parts of the country.
Antwort von Jay Purkayassta am 16. Juli 2016
Thank you for taking the time to review your recent stay at Marriott Executive Apartments here in Addis Ababa. I am delighted to note that you enjoyed your visit to our hotel and found our services to your expectations. It is our pleasure to be at your service and to take care of your luggage while you toured the beautiful country of Ethiopia. We look forward to having you stay with us in future, whenever your travel brings you back to Addis Ababa. Sincerely, Jay Purkayassta Rooms Operations Manager

10/10 – Hervorragend

Stephanie, Washington DC

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Superb hotel in Addis
Absolutely recommend this wonderful hotel. The suites are enormous and spacious -- I was able to comfortably entertain a group of 8 friends in my living room! The staff are some of the most helpful and friendly that I have ever met.
Antwort von Jay Purkayassta am 25. Juni 2016
Dear Stephanie, Thank you for taking the time to review your recent stay with us. It is with great pleasure I read your comments and am delighted that you had a wonderful stay with us. Your feedback is very important to us as it helps the team to stay motivated and provide such excellent service consistently. I hope that we will have the pleasure of welcoming you back to our hotel, whenever your travel brings you back to Addis Ababa. Once again thank you for sharing your feedback here. Sincerely, Jay Purkayassta Rooms Operations Manager

4/10 – Schlecht

Jason, Hong Kong

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
A terrible hotel for its price
The hotel shuttle picked my friends and I up from the airport. For each of us, they wrote a separate welcome card. The driver expected a large tips. At the front desk, the woman replied to all my questions with "yes, sure!". So when I asked if breakfast is included she also says "Yes, Sure!". When I asked if my stay can be credited to my Marriott Reward Card, they say "Yes, Sure!". When I asked if they can help me to locate my Reward card number, they say "Yes, Sure!". Later I found out nothing they say "Yes" were actually done or true. The room dirty, the shelf is carpeted with thick dust, the floor at the entrance is mushy. The paper at the bottom of the water glass on the dinner table is thin and slippery. When the glass fall and broke, the cleaning lady just pick up the large pieces for me and put them all on the table, then left. I called them back to take away the pieces. The room next to the railway is noisy in the evening, even though I requested for the highest floor. The window once opened, is really hard to close. Through out the day and night, the electricity went off and on several times. The Wi-Fi is occasionally good, but not stable and not assessable in the bedroom. The shower water is suddenly hot and cold.
Antwort von Jay am 26. Apr. 2016
Dear Jason, Thank you for taking the time to review your recent stay with us. It is with great regret I have read your comments and apologize that we were unable to meet your expectation on this occasion. Your feedback is very important to us and I will be sharing it with the entire hotel team to understand the challenges you experienced. Personally, I will retrain the Front Desk team to ensure that they are able to communicate correctly with all our guests, as it is very important to understand the request appropriately in the first place. Once again, I would like to thank you for sharing your comments and feedback and giving us the opportunity to improve our services and products. Sincerely, Jay Purkayassta Rooms Operations Manager

8/10 – Gut

Alice

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel was brand new and great service.
Antwort von Jay Purkayassta am 18. Juni 2016
Dear Alice, Thank you for taking the time to share your feedback regarding your stay with us. I am delighted to note that you had a good stay and liked our great service. We hope to welcoming you back to our hotel in future, whenever your travel brings you to Addis Ababa again. Sincerely, Jay Purkayassta Rooms Operations Manager

10/10 – Hervorragend

Orel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best in Addis
As a frequent business traveler this is by far one of the best hotels Ive stayed at. Staff are soooo attentive and make your stay very pleasant. They go out of their way to ensure your needs are taken care of. The fromt desk staff Haymonet is outstanding! She made my stay so memorable that I will have to come back to this hotel soon!
Antwort von Jay Purkayassta am 13. Apr. 2016
Dear Orel, Thank you for taking the time to review your stay and sharing your kind feedback with us here on Expedia. I am delighted to note your comments regarding our associates, specially Haymanot at the Front Desk. We look forward to welcoming you back to our hotel whenever your travel brings you back to Addis Ababa. Sincerely, Jay Purkayassta Rooms Operations Manager

4/10 – Schlecht

Alex, Torino

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Molto deludente
Vado spesso ad Addis per lavoro e ho girato un po' tutti gli hotel più belli in loco. Questa volta ho voluto provare il Marriott che ha appena aperto. L'albergo è posizionato proprio a ridosso della ferrovia soprelevata e di una strada molto trafficata e il rumore si sente in camera. La hall non è molto grande ma è ben arredata. Di fianco alla reception si accede alla piscina e alla palestra. In una settimana non ho mai visto nessuno in piscina. Non so se non fosse agibile. DI certo non c'era il servizio bar nei tavoli attorno alla piscina. La palestra è ben attrezzata. Al primo piano è presente un piccolo ristorante (che funge anche da sala per colazione) e un bar subito adiacente. La colazione è ottima e varia. Il ristorante invece non è adeguato al livello che vorrebbe avere l'hotel: poca, pochissima scelta. La camera è molto ampia. Divisa in due zone (giorno/notte). Le finiture però non sono adeguate e, nonostante sia tutto nuovo, ci sono già dei problemi. Il wc si è bloccato, l'acqua calda in certi momenti non c'era, dalla doccia fuoriusciva l'acqua allagando tutto il bagno. Ma veniamo al problema più grosso: il personale. Un sera ho ordinato la cena in camera, finito di mangiare ho messo il piatto fuori dalla porta. Nessuno è passato a ritirarlo fino alla sera seguente (24 ore dopo!!!) nonostante i miei solleciti. Ogni volta che chiedevo qualcosa alla reception dovevo sempre farlo 2 volte, alla prima non venivo ascoltato. Inaccettabile. Non tornerò di sicuro.
Antwort von Jay am 22. Feb. 2016
Dear Alex, Thank you for taking the time to provide us with your feedback in regards to your recent stay at the Marriott Executive Apartments Addis Ababa. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you have brought to our attention regarding the room service plates not being cleared outside of your room after repeated instruction to the reception. I have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. I will also ensure that the reception team are following up on the guests requests so that such incidents do not happen in future. I understand at the moment you feel that the staff are inadequate to guest requirements. However, I would request you to give us an opportunity next time your travel brings you back to Addis Ababa to better serve you and take care of your needs. I hope to welcome you back in our hotel in future. Sincerely, JAY PURKAYASSTA Rooms Operations Manager Marriott Executive Apartment mea.adder.rom@marriott.com

10/10 – Hervorragend

sujith, M

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Great stay, great friendly staff, full value for money . Better than most 5 star hotels in Addis. Clean facilities.
Antwort von Jay Purkayassta am 13. Apr. 2016
Dear Sujith, Thank you for taking the time to review your stay and sharing your comments and feedback with us here on Expedia. I am delighted to note that you enjoyed your stay with us and experienced a good value fro money. I am also thankful for your kind comments as us being better than most 5 stay hotels in Addis. I hope to have you stay with us again, whenever your travel brings you back to Addis Ababa. Sincerely, Jay Purkayassta Rooms Operations Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I had an overall positive experience. I throughly enjoyed my stay for my birthday. I'd like to do it again soon.
Antwort von Jay Purkayassta am 13. Apr. 2016
Thank you for taking the time to share your feedback and comments with us here on Expedia. We are pleased to note that you thoroughly enjoyed your stay. We look forward to welcoming you back to our hotel in future again. Sincerely Jay Purkayassta Rooms Operations Manager