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Bewertungen von WoodSpring Suites Abilene

2.5 out of 5
WoodSpring Suites Abilene
4266 Oil Belt Lane, Abilene, TX

Bewertungen

6,2
92 von insgesamt 418 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
94 von insgesamt 418 Gästebewertungen haben eine Bewertung von 8 - Gut" "
70 von insgesamt 418 Gästebewertungen haben eine Bewertung von 6 - Okay" "
76 von insgesamt 418 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
86 von insgesamt 418 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,8/10

Sauberkeit

7,0/10

Personal & Service

5,2/10

Ausstattung

6,6/10

Zustand der Unterkunft

6,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Rigoberto, Fort Worth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay and front desk personnel are amazing excellent service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michelle am 17. Mai 2024
Good Morning Rigoberto,We are glad you enjoyed your stay. We look forward in serving you again in the future.Thank You,Michelle PayneGeneral Manager

10/10 – Hervorragend

Santos

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michelle am 17. Mai 2024
Mr. Santos,We want to thank you for choosing WoodSprings in Abilene. We stive to make everyone's stay remarkable. We look forward in having you stay with us again.Thank You,Michelle PayneGeneral Manager

10/10 – Hervorragend

Carol

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I will stay again
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Michelle am 17. Mai 2024
Carol,We are glad you enjoyed your stay. We look forward in serving you again soon !!Thank You,Michelle PayneGeneral Manager

8/10 – Gut

Carol

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I will stay again
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Michelle am 17. Mai 2024
Carol,We are glad you enjoyed your stay. We look forward in making your next stay; as good as the first one.Thank You,Michelle PayneGeneral Manager

10/10 – Hervorragend

Christopher

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They really need to replace the mattresses the ones we had were wore out and crack and pop when you move
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Michelle am 25. Jan. 2024
Good Morning,I appreciate your feed back. We are replacing the mattress, and I look forward to seeing you again in the future.Thank You,Michelle PayneGeneral Manager

10/10 – Hervorragend

Sydney, Gainesville

Verbesserungswürdig: Ausstattung
Staff very helpful. Pet welcome. Clean room
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Michelle am 25. Jan. 2024
Good Morning Sydney,We are very happy you enjoyed your stay, and look forward to seeing you again in the future.Thank You,Michelle PayneGeneral Manager

4/10 – Schlecht

John

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This hotel smells terrible, and is pretty nasty overall. The staff were great. I had no issues with checking in. The staff were very nice and even helped get the cable working. The hotel just needs to be thoroughly cleaned. It was one of those places you don’t want to take your shoes off in, and yes that is inside the room!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von WoodSpring Suites am 14. Dez. 2023
Good Morning, The hotel is being updated, and has been cleaned upon Brand Standards. We apologize for the inconvenience. We would like for you to contact the hotel directly, and speak with the manager.

8/10 – Gut

Jenna

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I did not appreciate having to clean it as much as I did before using the room. I also did not appreciate the roaches
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von WoodSpring Suites am 14. Dez. 2023
We would like to apologize for the inconvenience caused to you. We are continuously making sure the hotel is up to our brand standards, and kept very clean.

4/10 – Schlecht

Mayra, LEAGUE CITY

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The property is very dirty
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von WoodSpring Suites am 14. Dez. 2023
we apologize for the inconvenience you had with your stay at the hotel. We have made it our goal to provide the best service as possible.

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Komfort des Zimmers
It was very noisy. We did not even stay the night. We left early because we were unable to sleep. I called the front desk to ask for a refund, but they said they did not do refunds.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von WoodSpring Suites am 14. Dez. 2023
We apologize for the inconvenience; during your stay. We are insuring that our guests stays, are the best possible experience for you.

10/10 – Hervorragend

Erin

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von WoodSpring Suites am 14. Dez. 2023
Thank You for your review. We are glad you enjoyed your stay.

2/10 – Ungenügend

Mark

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
First I got there at 230 and they said I couldn't check in until 3. Because there wasn't no I repeat no clean rooms but they would be clean at 3 so 30 minutes and you're gonna clean 8 rooms. That's crazy and then they want everybody's. ID that is staying with you which is insane. So we couldn't even stay there because. One of my employees didn't have his ID.
Aufenthalt von 1 Nacht im September 2023
Antwort von Michelle am 4. Okt. 2023
Good Afternoon,I apologize for the inconvenience you encountered at check in. It is our policy to put every ones copy of their ID into the room file they will be staying on property.It is for the safety of other guest, and employees.We look forward to having you stay in the future.Michelle PayneGeneral manager

2/10 – Ungenügend

Caryn

Aufenthalt von 1 Nacht im September 2023
Antwort von Michelle am 4. Okt. 2023
Good Afternoon,I would like to get more feed back on your stay.Thank You,Michelle PayneGeneral Manager

4/10 – Schlecht

victor

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
room very poorly maintained. no shower curtain. roaches. no chairs to sit in. stayed one night and left..will not refund balance of rooms reserved. bad place.
Aufenthalt von 10 Nächten im September 2023
Antwort von Michelle am 4. Okt. 2023
Good Afternoon,I apologize for inconvenience of your stay. We strive to make sure our rooms are properly cleaned; as to our brand standards.We do have the hotel sprayed twice a month. We would like to have you come back, and stay with us again in the future.Thank You,Michelle PayneGeneral Manager

8/10 – Gut

Darius

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A
Aufenthalt von 1 Nacht im September 2023
Antwort von Michelle am 26. Sept. 2023
Good Afternoon,We are glad you enjoyed your stay. If there is anything you feel we could improve. Please let us know!Thank You,Michelle PayneGM

2/10 – Ungenügend

RITA

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Michelle am 4. Okt. 2023
Good Afternoon,I would like to get more feed back on your stay.To help me understand what we as a business needs to work on.Thank You,Michelle PayneGeneral Manager

8/10 – Gut

Alexander

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was amazing
Aufenthalt von 2 Nächten im August 2023
Antwort von Michelle am 26. Sept. 2023
Good Afternoon,I want to thank you for your stay, and We are glad we were able to meet your needs, and the staff appreciate your feed back.We look forward in having you stay in the future.Michelle PayneGeneral Manager

2/10 – Ungenügend

Albert

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was given a room that could only be opened by staff. If I wanted to leave the room I would need to have staff reopen the door. The room did not have a deadbolt. When I asked for another room, I was told that there was none available. I asked for a refund, but I was denied and told they have a no refund policy. The room was unsafe.
Antwort von Michelle am 26. Sept. 2023
Good Afternoon,I apologize for all the inconveniences that you had during your stay. We are in the process of making our guests stay as accommodating as possible.Thank you,Michelle PayneGM

2/10 – Ungenügend

David

Mit Haustieren gereist, Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Place is disgusting. Day time desk guy is rude unhelpful
Antwort von WoodSpring Suites am 14. Dez. 2023
We apologize for the inconvenience you experienced during your stay. We are committed to ensure all guest stays, are positive.

4/10 – Schlecht

Kyrian

Aufenthalt von 1 Nacht im Juli 2023
Antwort von WoodSpring Suites am 14. Dez. 2023
Thank you for your review. We would like to know more about your experience.

2/10 – Ungenügend

lori

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Night of hell
We arrived and smelled a slight scent of dog urine. That should have been a clue. When we get in the hallway, it reeks of dog urine in the carpet. We get into the room and thought it doesn't smell so bad. However the floors were slippery as if they had been mopped with dirty mop filled with dog urine. No wash cloths, only 1 towels for 2 people. The tub faucet was somewhat broken. That night the bedroom reeked of dog urine odor coming from outside the hallway. I will never stay at a Woodbridge. First if you allow dogs, never have carpet.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von WoodSpring Suites am 14. Dez. 2023
We apologize for the inconvenience during your stay. We are making it our goals to provide the best service possible. The hotel is under new management and would like to offer our deepest apologizes.

8/10 – Gut

Gary

Aufenthalt von 1 Nacht im Juli 2023
Antwort von WoodSpring Suites am 14. Dez. 2023
We appreciate your business.

6/10 – Okay

John-Jody

Gut: Sauberkeit und Personal & Service
Ok in a pinch
In a pinch it worked for a night. Seems there are people that are full time living there. I did not feel safe. Room was ok. Not my favorite place but ive seen worse.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von WoodSpring Suites am 14. Dez. 2023
We apologize for the inconvenience during your stay. We are insuring that our hotel is the safest, and cleanest possible.

10/10 – Hervorragend

Rebecca

Aufenthalt von 1 Nacht im Juni 2023
Antwort von WoodSpring Suites am 14. Dez. 2023
Thank you for your business

8/10 – Gut

Damon, Spring

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quite
Aufenthalt von 1 Nacht im Juni 2023
Antwort von WoodSpring Suites am 14. Dez. 2023
Thank you for your business.

4/10 – Schlecht

Timothy

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
W
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Kia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023

4/10 – Schlecht

Rosa

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2023

4/10 – Schlecht

Lisa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
I didn’t get the room that I booked, instead I was told they were over booked and all they had left was a room with to full sizes bed’s instead of the king size I had booked.The lady at the front desk told me I could either take what they had or find somewhere else to stay. I had just driven 7 hours to get to Abilene and all of the hotels were booked up.So I had no choice but to stay there.Then on top of that my room had roaches crawling around and I woke up Sunday morning and a roach was on my pillow Almost everyone at the hotel had a dog and I woke up Saturday to dogs barking at each other. I was really not satisfied with my stay.
Aufenthalt von 4 Nächten im Mai 2023

2/10 – Ungenügend

Miranda

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Would not stay here again.
Aufenthalt von 4 Nächten im Mai 2023

2/10 – Ungenügend

PATTY

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dont stay here!
Aufenthalt von 1 Nacht im Mai 2023

2/10 – Ungenügend

Jeremiah

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2023

6/10 – Okay

Corey

Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Martha

Aufenthalt von 1 Nacht im April 2023

6/10 – Okay

Rene

Mit Haustieren gereist, Mit der Familie gereist
The room was just ok. The toilet would not flush properly because the tank would not fill up after each flush. You had to open the lid to get it to fill up. We asked for 2 extra blankets. We were able to get one from the front desk and they were supposed to send another one up, but never did. I was under the impression there would be a breakfast, but they do not offer it.
Aufenthalt von 1 Nacht im April 2023

2/10 – Ungenügend

Jose

Aufenthalt von 1 Nacht im April 2023

2/10 – Ungenügend

Drew

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Awkward. Looks decent from outside inside is motel 6 at best
Aufenthalt von 1 Nacht im April 2023

8/10 – Gut

Ashley

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023

2/10 – Ungenügend

Barbara L

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Poor
I am so embarrassed for the location. I did not want my dog to stay.
Aufenthalt von 1 Nacht im März 2023

4/10 – Schlecht

Ashley

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Would not recommend
Had to wait a good while to get checked in the front desk clerck was not there upon arrival, went upto the room, the floor was dirty bathroom wasnt that great either...
Aufenthalt von 1 Nacht im März 2023

4/10 – Schlecht

Bailey

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The room provided did not unlock with my door card. When I need access I have to call for staff to unlock. TV and cabinets damaged, large extension cord to power kitchenette. Room given as they stated it was the only one available?
Aufenthalt von 1 Nacht im März 2023

4/10 – Schlecht

Rodolfo

Aufenthalt von 1 Nacht im März 2023

2/10 – Ungenügend

McCrae

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
When checking into the room, the bed had not been made and you can tell that the sheets were not even changed from the previous guest.

8/10 – Gut

Jeffery

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Elevator out
Aufenthalt von 1 Nacht im Februar 2023

6/10 – Okay

Peter, las vegas

Geschäftlich gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The property has some maintenance issues
Aufenthalt von 3 Nächten im Februar 2023

2/10 – Ungenügend

Will

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Disappointed stay
I booked the 2 rooms for my crews doing work in Abilene they checked in late as they had a long work day. They were dirty and tired having spent the day excavating and it had been raining. The desk person held them up at check in for 2 hours I’m guessing because of their appearance and because of their ethnicity ( Hispanic) . She required identification on everyone which has never been the case at any hotel we’ve ever booked and we work all over West Texas. I called the office the following morning to express my concerns and was dismissed, I left my contact information for the GM and have yet to hear back from them.
Aufenthalt von 1 Nacht im Januar 2023

2/10 – Ungenügend

Brandon

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Checked in at 3 pm said my room wasn't ready yet. So came back later in the night to a room infested with roaches. Tried to talk to front desk about getting my money back was informed they have a no refund policy.
Aufenthalt von 2 Nächten im Januar 2023

10/10 – Hervorragend

Tonya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Family Trip
This was our first time staying at a Woodspring Suites. And it won't be our last. The accomodations were just perfect for our trip. It has all the immenities we needed and more.
Aufenthalt von 1 Nacht im Januar 2023

2/10 – Ungenügend

Ray

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hairy
It took 25 minutes for someone to come to the front for an 11pm check in. We were informed the only room available was on the top floor and the elevator doesn’t work. There was what appeared to be pubic hair all over the shower and someone else's hair under the covers of one of the beds. After we discovered the condition of the hairy shower we packed our things and walked back down all the stairs to go stay elsewhere. Disgusted!
Aufenthalt von 1 Nacht im Januar 2023

6/10 – Okay

Rachel

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2022