Rezeption
Verfügbarkeit prüfen

Bewertungen von Hunton Park Hotel

3 out of 5
Hunton Park Hotel
Hunton Park, Essex Lane, Hunton Bridge, Abbots Langley, England

Bewertungen

7,2

Gut

278 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
331 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
175 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
119 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
100 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,8/10

Personal & Service

7,2/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Marisella

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Die Anlage wirkt im ersten moment super pompös - auf den zweiten blick sieht man das es dringend eine ordentliche renovierung bräuchte und vor allem sollte auf Sauberkeit geachtet werden. Außer dem Garten ist nicht gepflegt. Die Zimmer sind mini, die bäder nicht wirklich sauber. Ich möchte dieses Hotel wirklich niemandem empfehlen.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 12. Mai 2024
Dear MarisellaThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

6/10 – Okay

Marcel

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Für 2 Nächte Warner Bros. o.k, aber sonst haben wir mehr erwartet
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Ataur am 12. Juli 2023
Hi Marcel, Thank you for your review and feedback on your stay. We're delighted that you chose to stay with us due to us being very close proximity to the Harry Potter Studios. We hope we get to see you return in the future. Best wishes,

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 5 Nächten im September 2020

8/10 – Gut

Oliver, Switzerland

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Der britische Humor am Empfang war sehr sympathisch! Unkompliziert trotz eines Grossanlasses...
Aufenthalt von 1 Nacht im Juni 2019

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Das Hotel an sich ist schön. Aber das war es dann auch schon. Service und Sauberkeit werden hier nicht groß geschrieben! Mehrere Kleinigkeiten im Zimmer sind kaputt, das Schwimmbad ist dreckig und es riecht schon davor stark nach Chemie. Der Service war auch enttäuschend, da fast nicht vorhanden. Wir haben am zweiten Abend dann außerhalb gegessen, da das hoteleigene Essen für den Preis unverschämt war. An der Bar, die voll dreckiger Gläser stand, wurden drei Weinflaschen in ein Glas geschüttet... nicht zu empfehlen!
Aufenthalt von 2 Nächten im Mai 2019

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
da ich nicht lange ihm Hotel war habe ich es überlebt

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Komfort des Zimmers
Okay but a few no-go's
Pool only open till 8, thus pretty much useless for business travelers Breakfast okay but limited choices - not necessarily worth the money but rather equivalent to what's offered by other venues of similar price range as complimentary breakfast Extra 2,5£ fee for credit card payments is simply ridiculous.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bemerkenswerte Gartenlandschaft
Das Hotel liegt in einem Park, die Landschaft ist umwerfend. Das Personal an der Rezeption war sehr zuvorkommend. Die Zimmer waren nicht allzu groß aber ausreichend. Das Frühstück haben wir ausgelassen, das war uns dann doch zu teuer. Es fand grad eine Hochzeit statt (mit einem Rolls Royce Oldtimer vor der Tür), die Umgebung dafür ist märchenhaft.

4/10 – Schlecht

andrew

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is not at all what you see in the photos. You expect to stay in a nice old manor and you don’t, you stay in a building g adjacent to the manor. The room was small and hot. On the way there I rolled my ankle badly and they refused to let us have any ice because the ice machine was turned off for the day. The morning breakfast is limited and not very good. The coffee was good. The only good thing is it’s close to Harry Potter studios, but you have to take an Uber or taxi to get to it. No restaurants or stations nearby for drinks or snacks.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 19. Mai 2024
Dear andrewThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with your recent stay. I am sorry that you felt the reception staff were unhelpful I have spoken to the team involved and explained your feedback and the importance of paying our valued guests the upmost attention. Overall we wish you had a more positive experience whilst being our guest. Kind regards Hunton Park Hotel Team

8/10 – Gut

Neil

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very pleasant indeed. Very nice staff. Good breakfast. well equipped and very clean rooms. Quiet peaceful location, yet just three minutes to the M25, (non-rush hour) and less than 10 mins to the M1.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 8. Mai 2024
Dear NeilThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 – Okay

Neria

Gut: Sauberkeit und Personal & Service
I liked the garden and walking around the garden. The breakfast was good and good value for money. The pool was closed and couldn't swim.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 8. Mai 2024
Dear NeriaThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.I am sorry the pool was closed when you stayed we do have swimming lessons at times but do try to keep these away from the most popular guest times.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 – Gut

anthony

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Great looking property and clean fresh rooms spoilt only by the overwhelming smell of chlorine in the rooms (our room was over the pool). Room was hot and AC didn't really help. Dining room was uncomfortable and tired looking (and what hotel doesn't offer decaf coffee for goodness sake!). Pool was warm and clean but decor was very shabby and dimly lit, possibly to detract from the tiles coming away from the ceiling? That said it is a 3 star establishment and my expectations should be proportionally lower. Friendly staff, notably Olivia on the desk.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 8. Mai 2024
Dear anthonyThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.I am sorry the smell of the pool was so noticeable this is unusual so I will check what happened.The swimming pool area is one of the older areas of the hotel that we have yet to fully invest and improve but I am pleased to say that this week we have started that process with the AHU being replaced and following that the area is due to be decorated hopefully making improvements that are necessary.I have also spoken with the Restaurant Manager about the decaffeinated coffee as this should indeed be readily available so apologies for this.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 – Okay

David

Mit dem Partner gereist
Gut: Sauberkeit
The room was fine but the hotel wing layout isn’t very conducive. The main building is generally unavailable other than corporate/special events. The breakfast was appalling - so bad that the charge was cancelled.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von General Manager am 7. Mai 2024
Dear DavidThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with your stay recently.During your stay we had to make emergency repairs to the kitchen which did impact upon the breakfast experience however as you saw when I spoke to you I was not happy with the offering and I am so sorry for this. I appreciate this should not have happened and have spoken to the team on that morning following your experience.Overall we wish you had a more positive experience whilst being our guest. Kind regardsHunton Park Hotel Customer Service Team

10/10 – Hervorragend

Yuen Yee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely cosy hotel in a lovely quiet setting, within easy reach of the WB Studio Tours.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 12. Mai 2024
Dear YuenThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 – Okay

Louisa

Geschäftlich gereist
It’s fine for the price
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 5. Mai 2024
Dear LouisaThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

8/10 – Gut

Elizabeth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The staff were really friendly and welcoming, the restaurant was closed but there were options to get dinner in the bar. The room was a bit tired but everything was clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 5. Mai 2024
Dear ElizabethThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.I have passed your comments regarding the welcoming staff on to them so thank you. Unfortunately the Kitchen had to have some emergency works completed on it meaning that we did only serve food in the bar to limit the challenges with this. Apologies for this.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 – Hervorragend

Maxine

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 5. Mai 2024
Dear MaxineThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 – Hervorragend

Denna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely stay at Hunton Park, stunning grounds, beautiful rooms and lovely area. The staff were all so lovely, from the ladies who clean to the staff at breakfast or the staff at the reception, all friendly and so helpful! Look forward to staying again in the future.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 3. Mai 2024
Dear DennaThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 – Okay

Samantha

Mit der Familie gereist
This is very well located hotel for Harry Potter world. The hotel inside is rather tired looking and in much need of a lick of paint and new upholstery. The kitchen was under refurb? so the food was limited. I ordered a brown bread chicken and sun-dried tomato sandwich, it arrived as white bread when i queried it I was told there was no brown bread left and offered a drink on the house as compensation (nice) but I later found out by asking the morning staff during breakfast there had be no shortage of brown bread. I concluded they couldn't be bothered to remake my sandwich. The staff were always polite and friendly especially the male receptionist.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 3. Mai 2024
Dear SamanthaThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I have spoken to the kitchen regarding your request about brown bread and they are currently investigating this, apologies for the inconvenience as this is not what should happen.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

10/10 – Hervorragend

Joss

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 22. Mai 2024
Dear JossThank you for taking the time to review Hunton Park Hotel. We are very pleased that your visit with us was a positive experience and that you enjoyed your stay with us.We hope that you will stay at one of our properties again in the future.Kind regardsHunton Park Hotel Customer Service Team

10/10 – Hervorragend

Tonia

Mit der Familie gereist
Beautiful building amd gardens - lots of parking - great food and service - comfortable beds and rooms Map of the walk around the grounds would be helpful
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 1. Mai 2024
Dear ToniaThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to Hunton Park Hotel again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 – Gut

Lorraine

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear LorraineThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 – Hervorragend

Mark

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 16. Mai 2024
Dear MarkThank you for taking the time to review Hunton Park Hotel. We are very pleased that your visit with us was a positive experience and that you enjoyed your stay with us.We hope that you will stay at one of our properties again in the future.Kind regardsHunton Park Hotel Customer Service Team

2/10 – Ungenügend

Shannon

Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 5. Mai 2024
Dear ShannonThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I do hope we have the pleasure of welcoming you back in the future.Kind RegardsHunton Park Hotel Customer Service Team

10/10 – Hervorragend

Yin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a lovely stay at Hunton Park hotel. A 5 minute drive to The Harry Potter Studios which made the whole trip really convenient and enjoyable. The buffet breakfast was lovely with a good range of options to suit all needs. The highlight was the pool and we were happy that we were able to access it despite the signage suggesting there were swimming lessons taking place. Overall, I would highly recommend this hotel to anyone who is visiting the area.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 17. Apr. 2024
Dear YinThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My stay here was fantastic and Hunton Park has the BEST staff! On my second night, I faced complications with the sink in the bathroom. The receptionist personally assisted with the sink and offered to move me to a new room down the hall. I faced the same issue in the next room and the receptionist was right there to assist. The receptionist went above and beyond to accommodate and upgrade my new room at no charge to me. All the staff members I met were fantastic and so kind. My stay was great! They go above and beyond!
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 11. Apr. 2024
Dear GraysonThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 – Gut

Nick

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 29. Apr. 2024
Dear NickThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice Hotel. Staying for business. See you next week 😊
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 4. Apr. 2024
Dear AndrewThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We all look forward to welcoming you back next week.Kind regards Hunton Park Hotel Customer Service Team

8/10 – Gut

Joy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very helpful had an issue with are room and they were quick to try and sort it. The staff were very friendly. I’ve seen a lot of negative reviews for this hotel but I would defo stay here again there is no negativity coming from me also the beds were very comfy. 😊
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 4. Apr. 2024
Dear JoyThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.I am pleased the staff were able to sort the small problem out and ensure you were comfortable.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 – Hervorragend

Elizabeth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice hotel. Great service. Nice room.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 4. Apr. 2024
Dear ElizabethThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. .Kind regards Hunton Park Hotel Customer Service Team

10/10 – Hervorragend

Paul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a really lovely weekend, myself and my partner thoroughly enjoyed our stay, the breakfast is amazing, the staff are amazing. Thanks so much see you again soon.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 28. März 2024
Dear PaulThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 – Gut

LYNN

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
I did not like the fact that I paid £41 for a simple bottle of white wine. I thought this was well over the odds. The Hotel itself was lovely in an ideallic setting and the staff were quite helpful albeit stressed as the Hotel was clearly overbooked judging by their conversations.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 26. März 2024
Dear LynnThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.I am sorry that you found the wine expensive we do have a variety to choose from starting at 25.50, the 41 is one of our more premium bottles.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 – Hervorragend

Elske de

Mit dem Partner gereist
It was great and we have a wunderful time
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 18. März 2024
Dear ElskeThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 – Hervorragend

Chnag Sik

Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 23. Feb. 2024
Dear ChangThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

2/10 – Ungenügend

Les

Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 23. Feb. 2024
Dear LesThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

4/10 – Schlecht

Chris

Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 23. Feb. 2024
Dear ChrisThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

6/10 – Okay

Sara

Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 18. Feb. 2024
Dear SaraThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with aspects of your stay recently.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

6/10 – Okay

Jane

Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 18. Feb. 2024
Dear JaneThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with aspects of your stay recently.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

10/10 – Hervorragend

Luke

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely place to stay!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 18. Feb. 2024
Dear LukeThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score. We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park HotelCustomer Service Team

10/10 – Hervorragend

Hema

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Enjoyable stay.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 13. Feb. 2024
Dear HemaThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

2/10 – Ungenügend

Sarah

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Waste of money
Very disappointed with our stay, I had splashed out to have a night in a historic building at a high quality hotel and what we instead received was a night in a modern building near a historic building. The room was an adequate size though nothing special, and had a number of structural features showing disrepair - there was a hole in the floorboards under the carpet that my partner tripped on and the door to the bathroom didn't close fully even when pulling it firmly. There was an issue with the hot water on the day we checked in which meant neither of us could shower before dinner. This did get repaired the same day but not for the 2 hours we were there before going to dinner. Before we left we visited the swimming pool which was in a room with holes missing from the ceiling and only had a single ikea stool to sit on which was soaking wet with condensation and rusty at the feet. A number of features outside the room were also in disrepair, we noticed a broken window in the hallway near our room, the electric front doors were not activated (making them very heavy and difficult to open for my partner who is unable to lift heavy items due to medical issues), and there was a fire door on the basement level which was unable to be closed due to how it was hanging on the frame. Overall very dissapointed with our visit. Fine for a travel lodge but not what i would expect for an expensive hotel
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 9. Feb. 2024
Dear SarahThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with your stay recently.We are investing heavily into the property but as I am sure your appreciate this takes some time.We are sorry that aspects of your stay failed to meet your expectations and that we failed to provided good value for money. Overall we wish you had a more positive experience whilst being our guest and do hop[e you will return when more of the changes have been made.Kind regardsHunton Park Hotel Customer Service Team

10/10 – Hervorragend

Jean

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy going . Not far from motoway.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 5. Feb. 2024
Dear JeanThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 – Okay

Simon

Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 5. Feb. 2024
Dear SimonThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to measure our strengths and weaknesses, we are sorry that you were disappointed with your stay recently.Overall we wish you had a more positive experience whilst being our guest. Kind regardsHunton Park Hotel Customer Service Team

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 5. Feb. 2024
Dear DavidThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

8/10 – Gut

marine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 30. Jan. 2024
Dear MarineThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience and that you enjoyed your stay with us.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

6/10 – Okay

Scott

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 28. Jan. 2024
Dear ScottThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not worth the money. Would not stay again.
Not worth the money at all. Swimming pool closed for lessons when you want to use it- why advertise that it has a pool when you can barely use it except after 7pm? No fridge in room. You're not in the main Manor house as indicated here- instead you're in a back area/side building. Walls everywhere needed a re paint, the place looked very tired. Only 2 coffee satchets in the stand so had to go off and find member of staff for more. No attention to detail and no customer focus or consideration.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 26. Jan. 2024
Dear AnonymousThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. We are currently investing heavily into the hotel and have recently changed all the carpets and are due to both decorate all areas and change the bedroom doors that have not been changed. Hopefully this will have the desired impact we wish. I am sorry you were not in the manor house we have different room spread over different areas of the hotel depending on the room type you booked.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team

8/10 – Gut

GC

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 26. Jan. 2024
Dear GCThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

10/10 – Hervorragend

Samuel

Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 26. Jan. 2024
Dear SamuelThank you for taking the time to review Hunton Park Hotel. We are delighted to note that your recent visit was a positive experience.We hope that you will consider returning to one of our properties again in the future. Kind regards Hunton Park Hotel Customer Service Team

2/10 – Ungenügend

Brandon

Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 15. Jan. 2024
Dear BrandonThank you for taking the time to review the hotel. Customer feedback is important to us as we use it to share with the team and improve. We are sorry that you were disappointed with aspects of your stay recently. Please do get in touch if I can be of any further assistance or if you would like to offer further details.I do hope we have the pleasure of welcoming you back in the future.Kind regardsHunton Park Hotel Customer Service Team