Pros: Beautiful grounds and resort overall. Very esthetically pleasing to the eyes. The rooms were clean.
Cons: Review for hotel verde….
For the price of the resort there’s a few things that did not sit well with us…
1. Forced to participate in gala’s/food buffets for the holidays (Christmas Eve, Christmas Day, New Years Eve). This is not advertised, you are emailed about 1 week prior to arrival.
2. The Gala’s are mandatory on 12/24/24, 12/25/24 & 12/31/24 which is fine; it’s extra and they do not say this when you book! They send an email leading up to arrival about it being “compulsory.” Flight was changed which meant arrival to the resort was close to midnight when the gala was over on 12/24/24; had to ensure upon check in not to be charged because we were told it’s mandatory. I emailed them in advance when I found out the flight was changed. No response.
3. For 12/31/24- it’s mandatory for all in-house guests but there was no space for us! You know it’s mandatory, you know we are going to be charged but all tables are booked and they didn’t say “you have to book in advance.” We had to explain this to a woman and she was beyond rude, then a second woman was nicer she helped and we were able to go off grounds and eat without being charged.
4. Requested assistance because a strong odor that smelled like sewage and feces from next door room came into our room. Told they would come see, no call and visit to the room. If this is 5 stars I do not want it! Will not stay again!
