Premier Inn, Yapton

„I am lodging a formal complaint for a severe breach of contract, misrepresentation, and unacceptable staff conduct during my recent stay. 1. Breach of Contract & Misrepresentation I booked a "Family Quadruple Room" via Expedia, which explicitly guarantees 1 Double Bed and 2 Single Beds. I specifically selected this larger layout to provide space to maneuver our heavy international luggage, as we flew to attend a wedding the next day. Upon checking in late at 22:45 on 13 May, we were given a ...

„Decent budget-friend hotel though you pay a slight premium for being right on the seafront. They have a parking garage on a first come first serve basis for £8 per 24 hours, though it’s incredibly tight so big cars may struggle. There is lots of paid street parking (£0.95 per 30 minutes) that can often have you parked right outside the hotel if you time it right that runs from 9am to 6pm; max stay 4 hours during those times so it’s good for free overnight if you time it right.“

„Staff was very courteous and professional! Only request was for a couple of additional pillows, which was answered promptly and accompanied by a tin of butter cookies and packets of hot chocolate, along with a handwritten note of thanks. Highly recommended!“

„The actual hotel was clean and staff were great. However the restaurant experience was very bad. We were told half the meals on the menu were not available, plus the draught beer was also not available. I ordered fish and chips, which when arrived the fish was hard as a rock and definitely not fresh. They got me another one but that too wasn’t very good either. My nephews burger had a bad taste to it and he couldn’t eat it but didn’t want anything else to eat from there. The waitress seamed to ...

„Yes staff were very helpful “