Schreibtisch, schallisolierte Zimmer, Bügeleisen/Bügelbrett
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Bewertungen von Mercure Wessex Winchester Hotel

4 out of 5
Mercure Wessex Winchester Hotel
Paternoster Row, Winchester, England

Bewertungen

7,2

Gut

227 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
353 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
236 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
136 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
50 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,0/10

Personal & Service

6,8/10

Ausstattung

6,2/10

Zustand der Unterkunft

6,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Robert

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Eric-Enno Snel am 20. Mai 2023
Thank you for your review score

4/10 – Schlecht

Thomas

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Tv is outdated, staff rude on our checkout. Bed sheets weren't clean. Shower leaks all onto the floor, 2 beds pushed together instead of one.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Serena

Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for any stay in Winchester
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Eric am 19. Mai 2024
Think you for your kind review.

8/10 – Gut

Miles

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Convenient. Toilet cistern took ages to refill for next flush and sink took ages to empty
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Eric-Enno Snel, General Manager am 17. Mai 2024
Thank you for your feedback Maintenance had a look at the toilet cistern and the sink already. Thank you for bringing this to our attention.

10/10 – Hervorragend

Tracy

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
The Executive Room had a fantastic full length window that allowed you to sit on a chair and view the cathedral. A lovely welcoming slate mat with a couple of sweets in piece of fruit along with a hand written card on the table in the room when we arrived. A Lovely touch. Comfortable bed, Clean room. Shower gel / shampoo available in the room. Clean and reasonable sized bathroom. Excellent location for the city centre. Very quiet as well. Didn't use the other facilities through choice as we ate out. Parking available for a small additional charge. Although the spaces were quite small and you may struggle to park a large car. Would go back.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Eric-Enno Snel, General Manager am 17. Mai 2024
I’m so glad that you had an enjoyable time during your stay at The Mercure Hotel Winchester Wessex. I hope we can welcome you back to the property in the near future.

4/10 – Schlecht

Claire

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The property was very shabby and dated. Carpets had stains, bathroom was covered in limescale and mouldy sealant. Seriously needs refurbishment t. The reception and bar staff were polite and helpful though.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Eric-Enno Snel, General Manager am 13. Mai 2024
I’m sorry that you were disappointed by your experience saying with us at The Mercure Winchester Wessex Hotel. I noted your comments about the general condition of the building and the dated décor. We just changed all our bedroom carpet and curtains. We are now painting the last few bedrooms and then we will start with the public areas.

10/10 – Hervorragend

Graham

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Eric am 27. Mai 2024
Thank you for your kind review

6/10 – Okay

Allan

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Despite reading several negative reviews I booked a 2 night stay for a business trip primarily because of the hotel location. Unfortunately, with the exception of a good breakfast offering, this is the only positive comment I can make. The rooms badly wneed renovation. Mine was dark and in the bathroom the bath and basins were badly stained. As far as service was concerned, on my return from a day’s work I found my room had not been serviced only to be told that the domestic staff had all gone home. I did receive new towels and coffee etc was replenished. On checking out I was not asked how my stay was so had no opportunity to express my views. If it’s location you want this hotel is perfect but I cannot recommend it for a leisure stay.
Aufenthalt von 2 Nächten im April 2024
Antwort von Eric-Enno Snel, General Manager am 22. Apr. 2024
I’m sorry that you were disappointed by your experience saying with us at The Mercure Winchester Wessex Hotel. I noted your comments about the general condition of the building and the dated décor but we just changed all our bedroom carpet and curtains and painted all our rooms.

4/10 – Schlecht

Pamela

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very poor maintenance workmen not supervised properly. Standard of repair work poor. Windows gaping and not replaced. Stains on bed linen, beds not made up properly. Impossible to access soap if in bath! Decided that to try Restaurant perhaps was not a wise move!
Aufenthalt von 4 Nächten im März 2024
Antwort von Eric-Enno Snel, General Manager am 26. März 2024
I’m sorry that you were disappointed by your experience saying with us at The Mercure Winchester Wessex Hotel. We hope that the executive room we moved you too was better to your liking.

8/10 – Gut

Anna

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Eric-Enno Snel, General Manager am 24. März 2024
Thank you for your review score

8/10 – Gut

Clare, Seaford

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were friendly, helpful and the room was perfect for a single traveller
Aufenthalt von 1 Nacht im März 2024
Antwort von Eric-Enno Snel, General Manager am 23. März 2024
Thank you for your kind review and we hope to welcome you back to Mercure Winchester again soon

4/10 – Schlecht

Polly

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Room was dated. Lighting was poor. No plugs next to the bed. The TV initially didn't work when we arrived and had to ask for the connecting cables. The room was cold as it had no central heating or air conditioning. The bathroom was that clean, the shower head was covered in limescale and the floor had a broken tile.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Eric-Enno Snel, General Manager am 29. Feb. 2024
Thanks for leaving your thoughts here. We don't have central heating but the rooms have electric heaters who can be adjusted by the guest to the setting they find comfortable.We’ve taken note of your comments and we will discuss this within the team.

8/10 – Gut

Shen Min

Gut: Sauberkeit und Personal & Service
great location, great staff!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Eric-Enno Snel, General Manager am 29. Feb. 2024
Thank you for your review and we hope to welcome you back soon

4/10 – Schlecht

Natisha

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The mercure group should spend some cash here. This hotel is beyond tired. The room was dusty, dingy, stale, dirty. The bathroom patched up with dried paint spilled all over the bath tub, dusty and rusty radiators and taps, stained grouting. Our room was in what must be an extension of the original building and therefore over the top of the carpark, accessed by a rabbit warren of corridors. Parking in Winchester is horrid but the hotel car park leaves a lot to be desired. I was forced to use on street and private parking nearby to the tune of £17 a day. I would not stay here again, no matter how cheap the room rates are, very unpleasant.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Eric-Enno Snel, General Manager am 29. Feb. 2024
Thanks for leaving your thoughts here. The hotel has a private carpark but with limited spaces. As we are a city center hotel there are a number of public car parks around the city center, we are sorry that you had to park nearby.We’ve taken note of your other comments and we will discuss this within the team.

6/10 – Okay

P J

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Eric-Enno Snel, General Manager am 29. Feb. 2024
Thanks for your review score

6/10 – Okay

Joseph

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Eric-Enno Snel, General Manager am 22. Feb. 2024
Thank you for your review score

8/10 – Gut

Paul

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Eric-Enno Snel, General Manager am 22. Feb. 2024
Thank you for your review score and we are looking forward to welcome you back to Mercure Winchester

10/10 – Hervorragend

Nick

Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Eric-Enno Snel, General Manager am 20. Feb. 2024
Thank for leaving your thoughts here. The team and I are glad that you enjoyed your stay and hope we can welcome you back to the property in the near future.

6/10 – Okay

Jade

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Eric-Enno Snel, General Manager am 19. Feb. 2024
Thank you for your review score

8/10 – Gut

Scott

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Eric Snel am 18. Feb. 2024
Thank you for your review score.

6/10 – Okay

Caroline

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The room and parts of the hotel is a bit dated inside. Our bathroom look like it could be all replaced cracks in basin and bath and floors , old-fashioned furniture. It was a nice stay apart from the furnishings. And room decor
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Eric-Enno Snel am 11. Feb. 2024
Thank you for your review. We are indeed an older property but we just replaced all our carpets and are in process of replacing all curtains. We are pleased that you had a nice stay

10/10 – Hervorragend

Stephen

Next door to the cathedral
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Eric am 11. Feb. 2024
Thank you for your nice review

8/10 – Gut

Simon

Gut: Sauberkeit und Personal & Service
Central and comfortable.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Eric am 11. Feb. 2024
Thank you for your review

10/10 – Hervorragend

Julia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent dog friendly hotel
Friendly staff, spacious room great view of the cathedral & central for all activities.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Eric-Enno Snel am 30. Jan. 2024
Thank you for your kind review. Looking forward to welcoming you back again soon.

10/10 – Hervorragend

Alex

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Eric-Enno Snel am 24. Jan. 2024
Thank you for your kind review.

10/10 – Hervorragend

Ros

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Eric-Enno Snel, General Manager am 22. Jan. 2024
Thank you for your kind review score

10/10 – Hervorragend

Sean

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Eric-Enno Snel am 21. Jan. 2024
Thank you for your review score

4/10 – Schlecht

Michael

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not Mercure at its best
I did stay in a compact room But it was very tired Lack of accessible plugs , decoration needs an upgrade .. shower too low … tv control missing back so had to hold the batteries in to operate .. convector heating was put in room as well as a heater on the wall ..
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Eric-Enno Snel, General Manager am 22. Jan. 2024
Thank you for taking the time to forward your comments. I sincerely regret to hear that you had an unpleasant experience

8/10 – Gut

Paul

Aufenthalt von 3 Nächten im Januar 2024
Antwort von Eric Snel am 21. Jan. 2024
Thank you for your review score

6/10 – Okay

robert

Mit dem Partner gereist
Overpriced for room quality and charged an additional £15 to park overnight! Lots of other options to stay in Winchester which are better value/nicer.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Eric-Enno Snel, General Manager am 22. Jan. 2024
Thank you for taking the time to forward your comments. We are one of the few hotels with our own carpark and this is at an additional charge. This is the same as the other city center Hotels with carpark in winchester.

8/10 – Gut

Scott

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Great location, decent night's sleep.
Can't complain about the location, one of the only hotels in Winchester City Centre. Room wasn't the biggest but ticked all the boxes in terms of amenities. The bed was a bit firmer than we're used to but the pillows were decent (something a lot of hotels struggle with!). Room was warm on arrival but air con/heating worked well and it was easy to find a comfortable temperature. Plenty of hot water and decent toiletries. Only real downside is that the hotel is showing its age in terms of decor, especially bathroom fixtures and fittings. I don't doubt it was clean but the marks and scuffs around the room make it look a bit tatty.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Eric-Enno Snel, General Manager am 22. Jan. 2024
Thank you for your review and we are looking forward to welcome you back to Mercure Winchester.

10/10 – Hervorragend

ROGERIO

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excelente hotel e localização
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Eric-Enno Snel am 10. Jan. 2024
Thank you for your review score.

10/10 – Hervorragend

Philippa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely stay
Antwort von Eric am 11. Feb. 2024
Thank you for your nice review

2/10 – Ungenügend

Adrian

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Room 139 bed springs are hurd when laying down needs a new mattress, room was cold and damp no heating on curtains torn and smelling , bathroom hotwater was not hot enough no toilet brush 😑 lime scale around the bath this hotel is not or should not be rated 5 stars needs renovation work in and out very poor all round
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 4. Jan. 2024
Thank you for taking the time to forward your comments. I sincerely regret to hear that you have had an unpleasant experience during your recent stay with us

10/10 – Hervorragend

Sarah

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 2. Jan. 2024
Thank you for your review score.

8/10 – Gut

Brian

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 2. Jan. 2024
Thank you for your review score.

10/10 – Hervorragend

Rhonda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Eric Snel am 29. Dez. 2023
Thank you for your review

6/10 – Okay

Susan

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
overnight stay
Rooms need upgrading. it was also short staffed. Apart from that it was a pleasant enough stay in an ideal location for exploring Winchester.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 28. Dez. 2023
Thank you for your review

8/10 – Gut

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Pros. Friendly staff. Cons. Parking charges and dilapidated interior. The Cons outweigh the Pros.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Dez. 2023
Thank you for your kind review. Hope to see you again soon

10/10 – Hervorragend

Angela Margarette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, clean and safe. Just hoping there are more facilities for babies/children such as microwave for sterilising feeding equipment.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Dez. 2023
Thank you for your kind review. Hope to see you again soon

8/10 – Gut

Julie

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Dez. 2023
Thank you for your kind review. Hope to see you again soon

4/10 – Schlecht

Mark

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Dez. 2023
Thank you for your kind review score

8/10 – Gut

Sanne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very cosy place in Winchester city
First time here, but not the last one. Very cosy and local hotel in the very best location next to the Cathedral and in December; the Christmas Market. Very friendly and helpful staff. Breakfast quite expensive, so go look for this in the city which is just outside the front door.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Dez. 2023
Thank you for your kind review. Hope to see you again soon

8/10 – Gut

Karen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Dez. 2023
Thank you for your kind review. Hope to see you again soon

8/10 – Gut

Ray

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Dez. 2023
Thank you for your kind review. Hope to see you again soon

2/10 – Ungenügend

Mark

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Jan. 2024
Thank you for taking the time to forward your score. I sincerely regret to hear that you had an unpleasant experience

6/10 – Okay

Stuart

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Dez. 2023
thank you for your review score

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Dez. 2023
thank you for your review score

4/10 – Schlecht

Lorraine

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Dez. 2023
thank you for your review score

8/10 – Gut

Lindsey

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric-Enno Snel, General Manager am 22. Dez. 2023
Thank you for your kind review. Hope to see you again soon