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Bewertungen von Warrington Fir Grove Hotel, Sure Hotel Collection by BW

3 out of 5
Warrington Fir Grove Hotel, Sure Hotel Collection by BW
Knutsford Old Road, Grappenhall, Warrington, England

Bewertungen

7,8

Gut

113 von insgesamt 358 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
142 von insgesamt 358 Gästebewertungen haben eine Bewertung von 8 - Gut" "
55 von insgesamt 358 Gästebewertungen haben eine Bewertung von 6 - Okay" "
29 von insgesamt 358 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 358 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,2/10

Personal & Service

7,0/10

Ausstattung

7,4/10

Zustand der Unterkunft

6,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Karen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I would give this Hotel 5 stars as we took our dog
The room was small but for one night it was very nice and clean, plus we took our little dogs so very 😁
Aufenthalt von 1 Nacht im Oktober 2022

10/10 – Hervorragend

Ana

Aufenthalt von 1 Nacht im Oktober 2022

8/10 – Gut

Derek, Glasgow

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was very warm
Aufenthalt von 1 Nacht im Oktober 2022

6/10 – Okay

LYNDA

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Main corridor areas old tired decor. Initially we’re not allocated our booked room upgrades and had to stand our ground with receptionist. 2nd day our rooms not cleaned. Breakfast good and room upgrade a must as standard rooms are tired and basic. Ok for a 3 star - however we chose it only because it was near to our family for visiting.
Aufenthalt von 3 Nächten im Oktober 2022

10/10 – Hervorragend

Andy

Aufenthalt von 1 Nacht im Oktober 2022

4/10 – Schlecht

Joseph

Aufenthalt von 1 Nacht im September 2022

10/10 – Hervorragend

Saibah

Aufenthalt von 1 Nacht im September 2022

8/10 – Gut

Huw

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2022

6/10 – Okay

Anisa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2022

4/10 – Schlecht

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Friendly staff but not a pleasant stay
The staff were nice and delivered my food to my room despite there being no room service. However this was due to the phone not working. Room not very clean, lots of dust on bathroom fan, bed head board smelt musty, stains and specks of things on bedsheets and towels. Long wait to be served when checking in.
Aufenthalt von 1 Nacht im September 2022

8/10 – Gut

Huw

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2022

10/10 – Hervorragend

Alan

Aufenthalt von 1 Nacht im September 2022

8/10 – Gut

Yvonne

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Wedding stay
My Friend and I stayed at the Fir Grove Hotel for a friends wedding. The check in was fast and efficient. Our room was dated and needed decorating. The carpet had various stains on it and it needed a dust. The room overlooked the rear of the property. Our view consisted of an extraction system and a dirty nappy which had obviously been thrown out of the window.
Aufenthalt von 2 Nächten im September 2022

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im September 2022

10/10 – Hervorragend

Martin

Gut: Zustand der Unterkunft
Wedding party
Had our wedding reception here staff were excellent even running my wife to the registry office when the taxi failed to show up we and our guests were very well looked after loved the breakfast too
Aufenthalt von 2 Nächten im September 2022

10/10 – Hervorragend

Anthony

Aufenthalt von 1 Nacht im August 2022

8/10 – Gut

Rob

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quiet decent location
Quiet decent location
Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Chelsea

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
There is a really lovely girl who works on the reception (blonde) she’s so kind and welcoming!! Should be credited she’s so kind
Aufenthalt von 1 Nacht im August 2022

10/10 – Hervorragend

Michelle

Aufenthalt von 1 Nacht im August 2022

8/10 – Gut

Mark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Decent hotel if a bit overpriced
We were slightly cautious about staying here after reading alot of the recent reviews but we can definitely say we were pleasantly surprised. The hotel is nice and clean, the staff were excellent and helpful and the room was large with a comfortable bed, we have no complaints other than maybe the cost. It is rather expensive considering it's a bit dated, but other than that, we couldn't see why there had been so many pad reviews.
Aufenthalt von 1 Nacht im August 2022

8/10 – Gut

Raymond

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Nice but could try harder
Nice hotel in good area... bit tired and worn but understandable with last few years of covid... missed rubbish left in room from previous guests... breakfast good .... will go back when in area
Aufenthalt von 1 Nacht im August 2022

8/10 – Gut

Nascimento

Aufenthalt von 1 Nacht im August 2022

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2022

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Good apart from the condition of the rooms.
After driving all day to get here the first room i was given the TV didnt work so was moved to a different room of which the bed was broken and the mattress was so old and work it was like laying on a rug. Thw 3rd room was okay however was run down im areas and still had a broken bed. The staff are friendly and happy to help and the food was okay too.
Aufenthalt von 3 Nächten im Juli 2022

6/10 – Okay

Richard

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Dee

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good food
Had risotto and salmon which was the best hotel food I’ve had - it was brill. Breakfast was good.
Aufenthalt von 1 Nacht im Juli 2022

6/10 – Okay

Peter

Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Anna-Louise

Aufenthalt von 1 Nacht im Juli 2022

8/10 – Gut

Andrew

Aufenthalt von 2 Nächten im Juni 2022

4/10 – Schlecht

Nathan

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Too busy with wedding, room not ready at 8.30pm
Staff rushed off feet due to wedding Nobody to check us in. When they did,btwin room we had paid upgrade for in advance, wasn't even ready, made it sound as if it was our fault!
Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

Peter

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location - quiet area.
Aufenthalt von 1 Nacht im Juni 2022

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
It is ok, but definitely overpriced for ok!!
It was ok, with some good and not so good parts. Cleanliness is fine and to a reasonable standard, a few corners of rooms and skirting could do with some attention. Parking is free and we had no problem getting a space. We had issue with curtains not closing which was fixed quickly, I'd say within 10mins of reporting it. Ate at the restaurant once, husband's meal, a burger and chips was good, my pizza didn't arrive until he was nearly finished his meal, and that was after I told him to start eating before his meal got cold, after the long wait I was surprised to be given a Chicago town frozen pizza with cherry tomatoes added and charged £13.95 for it!! The worse part of the stay was the heating was on upstairs, it was the hottest day of year so far (30 degrees) which made sleeping near impossible. When we asked staff about it the following day we were told the hotel have to have the heating on for the hot water otherwise there wouldn't be any, thank goodness the temperature dropped the following day for our second night. Staff are all helpful and friendly.
Aufenthalt von 2 Nächten im Juni 2022

10/10 – Hervorragend

Andrew

Aufenthalt von 1 Nacht im Juni 2022

6/10 – Okay

David

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Underwhelmed
Quite an underwhelming room due to its bijou dimensions and dated facilities
Aufenthalt von 1 Nacht im Juni 2022

6/10 – Okay

MARK

Geschäftlich gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Value for money comfy rooms
Staff were great but the hotel was a little tired looking
Aufenthalt von 1 Nacht im Juni 2022

8/10 – Gut

Chun Wa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juni 2022

6/10 – Okay

Akiko

Mit dem Partner gereist
Room was really dark. No natural light due to small window in Room 51. Clean but not worth the price of £130.
Aufenthalt von 1 Nacht im Juni 2022

10/10 – Hervorragend

Melanie

Aufenthalt von 1 Nacht im Mai 2022

2/10 – Ungenügend

Iain

Aufenthalt von 1 Nacht im Mai 2022

10/10 – Hervorragend

Carl

Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Joanne

Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Martin

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Amazing staff.
Amazing staff. Nothing was too much trouble. Corridors and room were really hot. Room decor wasn't the best and beds not the comfiest.
Aufenthalt von 2 Nächten im April 2022

10/10 – Hervorragend

Fiona

Aufenthalt von 2 Nächten im April 2022

2/10 – Ungenügend

Gail

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
No restaurant open
Aufenthalt von 1 Nacht im April 2022
Antwort von Warrington firgrove am 14. Apr. 2022
we do apologies for the restaurant not being open, hope the rest of your stay was all okay, hope next time we can make your stay better

6/10 – Okay

Chris

Aufenthalt von 2 Nächten im April 2022

10/10 – Hervorragend

Rachel

Aufenthalt von 1 Nacht im April 2022
Antwort von Warrington firgrove am 14. Apr. 2022
Thankyou for your reviews glad you had a god stay hope to see you again soon

6/10 – Okay

Blair

Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
No frills disappointing hotel
The hotel is tired looking. I arrived at 9pm on a Friday night, I was told the restaurant closed at 9pm despite the website saying there was room service, I was advised there wasn’t. The room was the smallest room I have stayed in ever. The website I had seen said rooms had baths, it was just a shower. The room was clean but tiny. The bed was so uncomfortable. The check in is a bit confusing as it’s also a bar. Which was unfortunate as there was a wedding on when I needed to speak to the reception and people were also understandably getting drinks. My room key randomly stopped working and I had to go down to the bar/checkin desk multiple times to get it fixed. The girls behind the bar/desk were polite and friendly. There was a man who I assume was some kind of manager who was quite rude when talking to staff and disinterested when talking to customers. I checked out early I didn’t fancy a second night here. It’s very much a tired hotel with no frills at all. If you simply want a bed and you’re not fussy about anything else you’d be fine. Personally I wouldn’t stay here again but it was clean.
Aufenthalt von 2 Nächten im April 2022
Antwort von Warrington firgrove am 14. Apr. 2022
we are sorry to hear your stay wasn't as you expected, and we do apologies,we hope next time your stay is as what you expected. we will take your comments into consideration, many thanks

6/10 – Okay

Paul

Mit der Familie gereist
Aufenthalt von 1 Nacht im April 2022

4/10 – Schlecht

IMPACT PEOPLE

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Poor
Check in was a nightmare they couldn’t locate our booking so we had to wait to get checked in. Booked a suite so when finally checked in we were given a standard room. Not a great start. A four poster bed in a room is not a suite this room is small and compact - but the bathroom is a good size but still not a suite. Hotel not allowed to book taxis !! Find that odd as well as you can’t charge to your room. !!! Breakfast - well what can I say - unreal. Chaffing dishes allowed to run to zero food no bread for toast - clearly short staffed but a ridiculous service without an apology Basil fawlty is Rocco forte compared to this. Nice refurbishment but service to match is non existent.
Aufenthalt von 1 Nacht im April 2022

10/10 – Hervorragend

Michael

Aufenthalt von 1 Nacht im April 2022