I booked this hotel for a local event and had limited time to get ready. A formal black tie event. Upon arrival I went to reception and there was no one there. There were a large number of people outside who advised they also had come to check in and there was no staff to check anyone in. We had a bus organised to pick us up at 5, so with limited time already on arrival, this very much upset me as it took over an hour for the only staff member onsite (A Cleaner) to let me into my room more than an hour after my arrival. I nearly missed the bus to the event due to not enough time to get ready. The room itself was ok, minus the holes in the walls and Band-AIDS on light switches. In future I will not stay here. It was very inconvenient for them not to have someone else look after the front desk regardless of why they weren’t there. Terrible.