Thank you for sharing your experience with us, we appreciate the opportunity to clarify some points.Firstly, we would like to emphasize that our receptionist made every effort to assist you and resolve the noise situation. We appreciate her dedication in trying to identify the source of the disturbance and offer appropriate solutions. It's truly regrettable to learn that she wasn't treated with the same respect and courtesy by the involved guests, who rudely threw the room keys at her and left.Secondly, we would like to reiterate that our hotel is located in an ancient building in Venice, and we are aware of the challenges that can arise from its historical structure. However, we want to clarify that it is not common to receive complaints about noises like those described. We are constantly committed to maintaining the standards of quality and tranquility that we have set for ourselves and will work to resolve any acoustic issues.Lastly, we confirm that photos of our rooms are available on all online portals. We are committed to providing an accurate representation of our facilities and rooms to ensure that our guests have realistic expectations before their arrival.Once again, thank you for the opportunity to clarify.Best regards,