6/10 – Okay
Vladimir
Mit der Familie gereist
6. Aug. 2025
Gut: Ausstattung und Zustand der Unterkunft
We were in the hotel in December 2024, as well in August 2025. Overall - the experience in December was much better and it seems that the level is going down. Especially in the SPA area.
The restaurant is top. The service provided by the waiters is very good and professional.
Rooms are ok. In the last 5 years, we have been in more than 30 hotels in Bulgaria. I can’t say that in any of them the beds and the pillows were better. So here I would say at least 4.5 out of 5.
Yes, in the evenings there is no hot water, especially on the 3rd floor. That needs to be fixed asap.
Two of the facilities in the hotel are just gorgeous. Namely - the Whiskey Bar and the Social Club.
Here comes negative part - SPA:
Extremely dirty plastic Jacuzzi. On top of that was not working day and a half. The other Jacuzzi was not working 2 days. The hot tubs in the small pool outside were not working as well.
The 4 Jacuzzis in the forrest, called “Топила” were not hot at all. Manager states that the temperature is between 36.5 and 37.9, but there are two factors, which heavily undermine this statement: 1. They were almost always empty (compared to December, when we had to wait to go inside) and 2. At least 10 of your guests are saying that it feels colder and they expected the water to be hotter.
Another point: When the internal Jacuzzi was fixed and turned on, why everybody was willing to go there? Literarily we had to wait on a queue. And it was the only hot water place in the whole hotel.
Vladimir
Aufenthalt von 3 Nächten im August 2025
