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Our stay at the voco Madrid Retiro (IHG) was overall very pleasant, with several strong positive aspects, but also a few weaknesses. The hotel was extremely clean, and the staff were exceptionally friendly and helpful throughout our stay. We even received a room upgrade, which was a very nice surprise and greatly appreciated. The breakfast was also very good, offering a nice variety and good quality. However, there were some downsides. Unfortunately, there was a very unpleasant smell both in the lobby and in our room. The odor coming from the drain was especially strong and almost unbearable, and there was nothing we could do to resolve it during our stay. This significantly affected our comfort. Another negative point was the elevators — the waiting time was very long, and it often required a lot of patience to get one. Despite these issues, the cleanliness, friendly staff, and the upgrade were definite highlights of our stay.

Wir waren für einen Kurztrip in dem Hotel und waren sehr begeistert. Das Frühstücksbuffet hat eine gute und leckere Auswahl. Das Hotel ist ruhig und sehr gut gelegen. Sehr zu empfehlen.

Wichtige Sehenswürdigkeiten in unmittelbarer Nähe, ÖPNV vor der Tür

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Unser Zimmer hatte leider keinen Ausblick zur Stadt wie es von uns gebucht war, weil ein großer Kasten vor dem Fenster hing und die Aussicht versperrte. Die Toilette war sehr eng konzipiert. Das Frühstück war ausreichend, das Personal freundlich, die Lage des Hotels sehr zentral, die örtlichen Verkehrsmittel gut und schnell erreichbar