Außenbereich

Bewertungen von Ramada Plaza by Wyndham JHV Varanasi

5 out of 5
Ramada Plaza by Wyndham JHV Varanasi
The Mall, Cantonment, Varanasi, Uttar Pradesh

Bewertungen

7,6

Gut

81 von insgesamt 279 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
100 von insgesamt 279 Gästebewertungen haben eine Bewertung von 8 - Gut" "
52 von insgesamt 279 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 279 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 279 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

7,8/10

Personal & Service

7,8/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rujoges Hotel in einer hektischen Stadt
Restaurant und Frühstück sind sehr gut.

10/10 – Hervorragend

Paul, Berlin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top Preis- Leistungsverhältnis abseits des Trubbel
Sauber, moderne Zimmer, ausreichendes Kontinetales Frühstück - alles Klasse. Innenstadt ist in 20min für wenig Geld mit Tuk-Tuk zu erreichen.

6/10 – Okay

Pius, Baar

OK, mehr aber nicht
Es war oK, mehr auch nicht. Sehr unfreundlich und unflexibel. Würde das Nächtemal ein anderes Hotel wählen.

8/10 – Gut

guknecht

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
gute lage nähe metro und airport
recht gute wahl jedoch das swimmingpool ist nicht brauchbar, zu klein und nur bis 18 uhr offen, dann wann man baden will ist es geschlossen.Leider zu viele Russen im Hotel die das Frühstück "wegfressen". einfach kein Anstand.Früstück wenig Auswahl, nicht Confort Inn Standart

2/10 – Ungenügend

Edda, Bayreuth

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
etwas weit vom Ganges, der eigentl. Attraktion von Varanasi; mit dem Tuck-Tuck 45 min z. Ganga
Aiport-shuttele klappet s. gut (2x) Frühstück i.O. gepflegte Poolanlage + Fittness-Center super Design von Lobby Service s. aufmerksam Desk s. effektiv eines der besten Hotels in Indien Preis/ Leistung für europ. Verhältnisse o.k.

10/10 – Hervorragend

Günter, Künzell, Deutschland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Varanasi lohnt einen Besuch
Zimmer relativ geräumig und sauber. Gepflegter Außenbereich mit schönem Pool. Einziger Haken, der kostenlose Flughafenshuttle gilt nur in einer Richtung (entweder man wird abgeholt oder hingebracht).

8/10 – Gut

Ashima

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The Location is Really good through little far from Main temple.
Aufenthalt von 2 Nächten im April 2024
Antwort von Ashish am 25. Apr. 2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

10/10 – Hervorragend

Rajesh

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Service is good.
Aufenthalt von 2 Nächten im April 2024
Antwort von Ashish am 25. Apr. 2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

6/10 – Okay

George

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel lovely and clean Room big but a little dated - old shower curtain & cracked bath. We dined in ‘Tadka’ their ‘specialist Indian restaurant’ and had a disastrous meal. We ordered lamb Vindaloo and after 20 minutes were instead served lamb with a creamy coconut sauce. I questioned this, and the chef told the waiter that he’d instead given us a mild vindaloo because we were western and would prefer it. I didn’t believe this explanation and I suspect they were perhaps just using up leftovers because this wasn’t a ‘mild vindaloo’ but instead a completely different curry (cream/coconut base). Perhaps they thought we might not know the difference. The waiting staff were apologetic and agreed that this wasn’t what we’d ordered and said they’d bring us a replacement instead. We had to wait another 20 minutes and when it arrived, it was closer resembling a vindaloo but this time there was hardly any meat and mainly just bones. (I didn’t even have one piece of meat!) Very disappointing! I’m not one for complaining normally (don’t like the confrontation and awkwardness) but this was far from what you’d expect in a 5* hotel restaurant. The restaurant manager was understanding - we could actually see them berating the chefs (a drawback of the kitchen window) making it a bit uncomfortable for everyone. They gave us complimentary desserts so I suppose the service was good. Aside from the restaurant the rest of our stay was very comfortable. Pool large & clean, service there excellent

4/10 – Schlecht

Nilesh

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024

8/10 – Gut

Vishwa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
NA
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Manmeet Kaur am 3. März 2024
Dear Guest,Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to share your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback, looking forward to welcome you back to Ramada Plaza by Wyndham JHV Varanasi.Regards,Manmeet KaurGuest Relations Executive

10/10 – Hervorragend

Ramesh

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
It is a very nice hotel with large rooms. Rooms are clean and generally well maintained. It has three restaurants we dined in two restaurants that offered Indian food choice. Both were excellent. Staff is polite and willing to help. Property is bit old. Bathrooms are nice but water flow in sink is very strong and shower curtains too long.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Manmeet Kaur am 3. März 2024
Dear Guest,Thank you for sparing your valuable time to share your feedback on this forum. Thanks for appreciating our food, services & team, your appreciation has been shared with them and the entire team is motivated to continue to strive for excellence. All of us are delighted that we could ensure a comfortable stay during your visit.. I have taken note of all the concerns you have raised in your feedback. Your feedback is important to us and I would like to assure you that corrective measures are already in place. Once again thanks for your stay, looking forward to welcome you back to Ramada Plaza by Wyndham JHV Varanasi.Warm Regards,Manmeet KaurGuest Relations Executive

10/10 – Hervorragend

Gautam, Arlington

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
the rooms are old. staff is friendly and very helpful. the restaurant is amazing... great quality and variety of foods till late. lobby is nice. easy walk to mall.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manmeet Kaur am 3. März 2024
Dear Guest,Thank you for taking out time to write us a wonderful review. We are happy to read that you had such a great time and that we were able to contribute to your overall experience. It is our sincere Endeavour to ensure that our guests enjoy a memorable experience.. Your observation about old structure is well noted and would like to appraise you that we are already in process of refurbishment of our rooms and public areas. We look forward for your next visit to experience the change yourself.Warm RegardsManmeet KaurGuest Relations Executive

6/10 – Okay

Hari

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
This property is outdated. Its furnishings and bathrooms are old and need replacement. It is not modern st all. Staff is courteous and service oriented. Buffet breakfast is very good.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Manmeet Kaur am 3. März 2024
Dear Guest,Greetings!!We really value your feedback offered to us. It is with much regret that I read of this unsatisfactory experience of yours and please accept my sincere apologies for the same. We all truly value your patronage and regret that your experience in this instance was less than satisfactory. Your observation about old structure is well noted and would like to appraise you that we are already in process of refurbishment of our rooms and public areas.Thanks for appreciating our team members & same has been shared with them. Our hope is that this experience will not deter you to avail our services again; we look forward for your patronage. Warm Regards,Manmeet KaurGuest Relations Executive

6/10 – Okay

Shiv

Fridge was not working Bath was clogged.Property is out dated
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

rogerio

Mit einer Gruppe gereist
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Manmeet Kaur am 3. März 2024
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Regards,Manmeet KaurGuest Relations Executive

10/10 – Hervorragend

Raj

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Ashish am 18. Jan. 2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Thanks for appreciating our team, same has been shared with them. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

8/10 – Gut

CESAR ANTONIO

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La habitacion amplia aunque el baño un poco descuidado. La atención del personal exelente. Buena ubicacion el restaurante variado
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Ashish am 15. Jan. 2024
Dear Guest,Greetings of the day!!Thank you for sharing your feedback with us. We're pleased to hear that you found the room spacious and appreciated the excellent staff attention. Your comments about the good location and varied restaurant offerings are also noted and appreciated.I'm sorry to hear about any concerns with the bathroom, and please be assured that your feedback will be addressed to ensure improvements are made.We appreciate your positive remarks, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. If there's anything specific you'd like to share or if there's any way we can assist further, please feel free to let us know.Warm regards,Ashish Tiwari (Asst. Front Office Manager)

6/10 – Okay

Shanthanayaki

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Shower temperature depends upon if the neighboring rooms are also using it No hot water in the sink
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Ashish am 15. Jan. 2024
Dear Guest, Namaskar!! Thank you for taking out time to share your feedback on this platform. At the outset please accept our sincere apologies for the inconvenience caused. Your observations are well noted and corrective measures are already in place. Constructive suggestions have always been a source of immense help in not only maintaining but also for improving our quality standards. Our hope is that this experience will not deter you to avail our services again; we look forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

6/10 – Okay

Mahesh, Muncie

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Ashish am 18. Jan. 2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Thanks for appreciating our team, same has been shared with them. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

10/10 – Hervorragend

Bharatkumar

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Ashish am 4. Jan. 2024
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Thanks for appreciating our team, same has been shared with them. We thank you for your feedback and looking forward for your patronage. Warm RegardsAshish TiwariAsst Front Office Manager

8/10 – Gut

Neil

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

Debopam

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Pros: polite staff, clean hotel Cons: cheap furniture, limited supply of toileteries, unprofessionally slow service and constant problem with water supply in bathrooms, expecially hot water
Aufenthalt von 3 Nächten im Dezember 2023

4/10 – Schlecht

Ram

Gut: Sauberkeit und Zustand der Unterkunft
The property was very good in cleanliness and location. However they had construction on the 2nd floor throughout the day with loud banging which they did not inform us on arrival. They also were banging late at night around 11,30 PM on November 17th and we had to call repeatedly to stop it. They were supposed to stop at 6.00 PM during the day and did not on November 19th. Again on November 19th night they had this plastering going on all night and music being played and we had to call repeatedly to stop it. We could not sleep. They lied that it was the UPS in the closet that made the noise. The room rent was quite high and for that we had to suffer the construction noise. The reception desk should have a record of out calls from room 4101. We expect better service and treatment from a hotel of Wyndham chain.
Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

Miss

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel, fantastic having a pool
Great hotel, it lacks character and is not a luxury hotel but it has all the things you would need and is well located out of the hectic city centre yet within easy reach of it. We loved the pool area and the breakfast was nice. Would recommend for anyone visiting Varanasi, I think having the pool really makes it!
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Manmeet Kaur am 17. Nov. 2023
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. We are glad you liked the breakfast.We thank you for your feedback and looking forward for your patronage. Warm Regards,Manmeet KaurGuest Relations Executive

2/10 – Ungenügend

Manoj

Aufenthalt von 3 Nächten im Oktober 2023

2/10 – Ungenügend

Ritambhara

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Oktober 2023

6/10 – Okay

Siamak

Aufenthalt von 6 Nächten im Oktober 2023

8/10 – Gut

Ritesh

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manmeet Kaur am 17. Okt. 2023
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Warm Regards,Manmeet KaurGuest Relations Executive

4/10 – Schlecht

Amit

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I am not sure why Expedia classifies this as a 5 star hotel. The room was extremely old and worn out. All I can say is that this hotel room was in poor condition for a 5 star property. The hotel lobby and restaurants were in very good condition, but the rooms felt like 2 star to me.
Aufenthalt von 4 Nächten im September 2023
Antwort von Manmeet Kaur am 4. Nov. 2023
Dear guest,Namaskar!!Thank you for sparing your valuable time to share your feedback on this forum. I have noted all the concerns you have raised in your feedback & please accept my sincere apology for the lapses, we are terribly sorry that we could not fulfill your expectations and this is a big disappointment for us. I would like to assure you that corrective measures are already in place & we are already in process of refurbishment of our rooms and public areas. Please treat these lapses as an exception to our standards and I do hope you will not allow them to forever mar your impression about us. I look forward to welcoming you once again, for you to personally see the changes.Warm Regards,Manmeet KaurGuest Relations Executive

8/10 – Gut

Anish

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay. Nice breakfast and amazing service as a whole.
Aufenthalt von 3 Nächten im September 2023
Antwort von Manmeet Kaur am 17. Okt. 2023
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Thanks for appreciating our team and services same has been shared with them. We thank you for your feedback and looking forward for your patronage.Warm RegardsManmeet KaurGuest Relations Executive

10/10 – Hervorragend

Brent

Aufenthalt von 3 Nächten im September 2023
Antwort von Manmeet Kaur am 24. Sept. 2023
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Warm Regards,Manmeet KaurGuest Relations Executive

8/10 – Gut

Anita

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hi , excellent customer service . Thank you
Aufenthalt von 1 Nacht im August 2023
Antwort von Kunal A Wadekar am 1. Sept. 2023
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Warm RegardsKunal A WadekarAsst Front Office Manager

6/10 – Okay

Puja

Gut: Personal & Service
It’s far from all the Ghaats.. no view from rooms..Rooms are outdated.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Manmeet Kaur am 8. Aug. 2023
Dear Guest,Greetings from Ramada Plaza by Wyndham JHV Varanasi! At the outset please accept our sincere apologies for the inconvenience caused. It is saddened to note that we could not meet your expectations. Regarding the property, I would like to appraise you that we are already in process of refurbishment of our rooms and public areas. Your feedback is much appreciated and it is being taken seriously and put to good use in our endeavor to provide the highest standards of care and service to our guests.I do hope that in time you will allow us the opportunity to make amends and restore your faith in us.Warm RegardsManmeet KaurGuest Relations Executive

4/10 – Schlecht

Alain

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Malas instalaciones pero personal muy amable
Mantenimiento del hotel terrible, charcos de agua en los pasillos, humedad en muchas áreas, pedimos que nos cambiaran de habitación y lo hicieron, goteras en habitación y pasillos, humedad, sábanas viejas e incómodas con nudos que pedimos las cambiaran y lo hicieron. Un colchón con un muelle que se salía de la sábana. Muchos problemas con la conexión a internet. Por otro lado personal muy bueno, el trato excelente. camareros, personal del restaurant y recepción y todo el personal de apoyo son el bien más valioso de este hotel. No merece categoría 5 estrellas, el costo es muy alto por el deterioro de las instalaciones
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Kunal A Wadekar am 29. Juli 2023
Dear Guest,Thank you for sharing your feedback. Please accept my sincere apology for the inconvenience caused. We sincerely believe that it is only by accepting and working on constructive feedback from our guests that we can achieve the highest levels of service that we aspire to provide. I have studied your feedback and have discussed the same with management. We all truly value your patronage and regret that your experience in this instance was less than satisfactory. I like to inform you that we are in the process of renovating our rooms & public areas. I am terribly sorry that we could not fulfill your expectations and this is a big disappointment for me personally and my team. Thanks for appreciating our team & we hope that you will give us another opportunity to serve you in the future and to ensure that you have a truly memorable experience.Warm RegardsKunal A WadekarAsst Front Office Manager

10/10 – Hervorragend

Sudhir Kumar

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I feel it is a good clean hotel with add the facilities and comfort. The entire staff is good. Food is amazing. I adm going there again on 19th August for a few days
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Kunal A Wadekar am 22. Juli 2023
Dear Guest,Namaskar!! Thank you for sparing your valuable time to share your feedback on recent stay with us at Ramada Plaza JHV by Wyndham Varanasi. Your positive feedback about your stay is highly appreciated. We strongly emphasize to make every stay special and everlasting by offering our best of hotel and services. Thanks for appreciating our team; same has been shared with them. We thank you for your feedback and looking forward for your patronage. Warm RegardsKunal A WadekarAsst Front Office Manager

8/10 – Gut

Changiz, Diamond Bar

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Breakfast was excellent.
Antwort von Kunal A Wadekar am 22. Juli 2023
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Warm RegardsKunal A WadekarAsst Front Office Manager

10/10 – Hervorragend

Krishna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Kunal A Wadekar am 10. Aug. 2023
Dear Guest,Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Warm RegardsKunal A WadekarAsst Front Office Manager

2/10 – Ungenügend

Archana

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Front desk staff was very rude and reckless. We booked for 3 beds but they didnot even care to provide 3rd bed. Some repair work was going on in the hotel and they provided the room just adjacent to that. It was so noisy and disturbing till evening 6pm. We travelled from USA, long hours flight, jetlag and this is the hospitality we got. We have stayed a lot in Wyndham hotels in USA but never experienced this. We should have gone with the reviews- many wrote about front desk rude behavior and carelessness. Sorry to say that the Wyndham is lossing the good name because of these.
Aufenthalt von 1 Nacht im Mai 2023

2/10 – Ungenügend

vijaykumar

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Did not receive service . They took the money and turned us away
Aufenthalt von 1 Nacht im April 2023

4/10 – Schlecht

Randy

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very old hotel ... lots of overpainting and caulk. Even the sinks had been painted to hide the rust. Air Conditioning marginal. On top of that, they over-charged me by not refunding the deposit. Wouldn't stay here again.
Aufenthalt von 2 Nächten im März 2023
Antwort von Manemet Kaur (Guest Relations Executive) am 26. Apr. 2023
Dear Guest,Greetings!!I am sorry to hear that you were not satisfied with your stay.Please do accept my sincere apologies for the inconvenienced caused.Your observations are well noted and would like to appraise you that we are already in process of refurbishment of our rooms and public areas.We appreciate value your feedback, and looking forward for your patronage.Thanks and Regards,

8/10 – Gut

Suchita

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2023

4/10 – Schlecht

Satish

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Disappointed with check in. Hot water supply dogy. Other services and staff very good
Aufenthalt von 3 Nächten im Februar 2023

4/10 – Schlecht

RANA

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Entire night could not sleep due to wedding next door and loud speakers was on full volume. Complaint to front desk but no reply.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Manmeet Kaur am 17. Okt. 2023
Dear Guest,Namaskar!!I would like to thank you for taking out time to share your feedback on this forum.Please accept my sincere apologies, for us not being able to deliver the Ramada experience to you. We all truly value your patronage and regret that your experience in this instance was less than satisfactory. I have personally addressed the issue with Banquet Manager & believe me sir corrective measures have already been taken. While I know that I cannot undo this experience with us, but I do hope that you will not let it mar your overall impression about us and consider this as an anomaly.Warm Regards,Manmeet KaurGuest Relations Executive

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
One of the worst F&B service I ever came across in any of the similar category hotel .. restaurant staff was totally confused .. could be because of any of the following.. > they were new or not properly trained. > coordination issue with kitchen / bar . In short forgettable dining experience ..
Aufenthalt von 2 Nächten im Januar 2023
Antwort von Kunal A Wadekar am 11. Feb. 2023
Dear Guest,I would like to thank you for taking out time to share your feedback on this forum.Please accept my sincere apologies, for us not being able to deliver the Ramada experience to you. We all truly value your patronage and regret that your experience in this instance was less than satisfactory. I have personally addressed the issue with F&B Manager & believe me sir corrective measures have already been taken. While I know that I cannot undo this experience with us, but I do hope that you will not let it mar your overall impression about us and consider this as an anomaly.Warm RegardsKunal A WadekarAsst Front Office Manager

6/10 – Okay

Rohit

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The staff was very nice, and the place was very clean. However, due to the age of the hotel, there were some problems with the hotel, which we wished had been better. There are sounds of water running in the pipes in the rooms, and there was an issue with hot water, where we had to keep the water running full flow for 10 mins before we got any hot water. TV remotes had dead batteries, and making any requests to housekeeping took a long time and repeated calls. However, we did get medicines delivered to us, and the food was excellent. Renovations and modernization of the rooms are definitely needed.
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Kunal A Wadekar am 11. Feb. 2023
Dear Guest,Greetings!!We really value your feedback offered to us. It is with much regret that I read of this unsatisfactory experience of yours and please accept my sincere apologies for the same. We all truly value your patronage and regret that your experience in this instance was less than satisfactory. Your observation about old structure is well noted and would like to appraise you that we are already in process of refurbishment of our rooms and public areas. I have had a detailed conversation with our Chief Engineer & Exe Housekeeper related to hot water & housekeeping related services; however these are such regretful shortfalls that have taken place with our guests. We will definitely better train our team in these regards. Thanks for appreciating our staff & services. I hope that you will give us another opportunity to serve you in the future and to ensure that you have a truly memorable experience.Warm RegardsKunal A WadekarAsst Front Office Manager

2/10 – Ungenügend

Salil

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 6 Nächten im Januar 2023
Antwort von Kunal Wadekar am 7. Feb. 2023
Dear GuestGreetings from Ramada Plaza by Wyndham JHV Varanasi!! It is saddened to see your rating about your recent experience with us. It is evident that we could not meet your expectations. May I request you to kindly write directly to me at fom@ramadajhvvns.com to understand your comment in detail (date / place / services) as currently we have failed to track down your experience with us. Your feedback is important to us as it helps improve our standards of service and enhance the guest experience. Our hope is that this experience will not deter you to avail our services again.Warm RegardsKunal A WadekarAsst Front Office Manager

10/10 – Hervorragend

prakash

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2023

8/10 – Gut

Malay

Gut: Sauberkeit und Personal & Service
An ordinary hotel with exorbitant prices
We stayed for 2 nights in this hotel. We were given a room with dirty carpet, cracked chair and a very small bathroom. The bathroom basin drains long after you finish brushing and hot water comes literally after five minutes of waiting. On the next day, we were offered a better room with all working amenities. The menu in the breakfast was very ordinary and the same for the two days we stayed. The decor in the hotel lobby was very good and the behaviour of everyone was very nice.
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Kunal A Wadekar am 2. Jan. 2023
Dear Guest,Greetings from Ramada by Wyndham JHV, Varanasi! Thank you for sharing your detailed feedback. Please accept my sincere apology for the inconvenience that adversely affected your hotel experience with us. In regards of room rates, the prices are very much equivalent to our competitive hotels in the vicinity. I have taken note of all the concerns you have raised in your feedback. Your feedback is important to us and I would like to assure you that corrective measures are already in place. Please treat these lapses as an exception to our standards and I do hope you will not allow them to forever mar your impression about us. I look forward to welcoming you once again, for you to personally see the changes.RegardsKunal A WadekarAsst Front Office Manager

8/10 – Gut

naeun

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Manmeet Kaur am 17. Nov. 2023
Dear Guest,Namaskar!!Thank you for patronizing Ramada Plaza by Wyndham JHV Varanasi & taking out time to rate your experience on this platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and I look forward to welcoming you back to Ramada Plaza by Wyndham JHV Varanasi.Warm Regards,Manmeet KaurGuest Relations Executive