Best Western, Uttoxeter

"Restaurant: Day1: very good service from the waiters. They all where looking proactivly if we wanted some additional drinks ore remove the plates. Day2: complete opositte. We had to call the waiter to remove the plates as they did not do anything for 30min. They took orders from the table next to us and left us sitting with empty plates in front of us with emty glasses. So service level depents on the team. Some are great "5Star" and some had some room for improvement."

"gut gelegen gleich neben dem Fussballstadion, um Stoke zu 👀"

"Das Hotel hat dringend eine Renovation nötig. Das Zimmer war noch am besten in Schuss. Der Poolbereich war nicht so sauber bzw. Sehr in die Jahre gekommen (die Decke blätterte ab). Auch das Restaurant war renovationsbedürftig. Die Teller und das Besteck beim Morgenessen war nie ganz sauber. Zum übernachten ganz ok, aber definitiv nicht top. "

"It was situated next to a gas station which had some noisy business going on in the morning. Also, the carpet in the room was not cleaned properly at our arrival."

"This Hilton has rooms which are clean and quiet, beds are good but no option to ventilate the room. The restaurant facilities can’t be worse: at opening time of the restaurant we ordered food and 10 minutes later you are told to order something else because they ran out of it. As we had chosen something else, the response was: “Is THAT all, you want nothing else?” In a very arrogant way. Then they even expect a tip afterwards. During Checkout, the receptionists were unable to produce an invoice. I wanted to know how much and for what I would be charged. This was the wrong question as the receptionist in jogging-trousers became very unfriendly. This is not what I’m used to experience in a Hilton Hotel!"