Woke up to a rat running across the bed, turned the lights on and found another in the room. Was sent to another room that when I turned the lights on had ants and roaches everywhere, then was sent to ANOTHER room that had an active termite nest in the wooden part of the bed, had roaches everywhere, toilet leaking feces, and this is SUPPOSED TO BE A 5-STAR HOTEL! They charge $250 dollars, which is a small fortune in Rupiah. The manager is NEVER there and staff told me this. I was promised a refund, but Expedia has not returned my calls or followed up. Keep in mind the pictures were from the best room they could offer me, the third one. I did not take photos of the first two, which were disgusting as well. Farthest thing from 5 stars I have ever seen, and I have slept in motel 6's and many hostels.