Rezeption

Bewertungen von Road Lodge Umhlanga Ridge

1 out of 5
Road Lodge Umhlanga Ridge
Cnr Meidgate and Hospital Road, Umhlanga Ridge, Umhlanga, KwaZulu-Natal

Bewertungen

8,0

Sehr gut

302 von insgesamt 824 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
304 von insgesamt 824 Gästebewertungen haben eine Bewertung von 8 - Gut" "
130 von insgesamt 824 Gästebewertungen haben eine Bewertung von 6 - Okay" "
42 von insgesamt 824 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
46 von insgesamt 824 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,0/10

Personal & Service

8,0/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Claudia, Paderborn

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Ganz einfaches Hotel neben der Shoppingmall
Ungemütliche, einfach eingerichtete Zimmer, nicht zum Wohlfühlen, höchstens für eine Nacht ok, wenn man keine grooßen Ansprüche hat, Lage direkt neben der Mall top, Frühstück lieber in einem Restaurant der Mall als im Hotel

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We come to visit family in The Midlands twice a year from Australia. We needed a place close to Durban Airport close to the N2 to make it easy to find at night. This hotel is tidy friendly and clean and very well placed. The position next to the mall is ideal for air conditioned walking after an early rise due to jet lag. The rooms are small but for the money it great value for our purposes. We wil use this hotel again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Road Lodge Umhlanga Team am 7. Apr. 2024
Dear valued guest,We appreciate you taking the time to complete our online survey. Your feedback is important to us.We are delighted to learn that your stay was satisfactory and that our hotel’s strategic location added to the quality of your visit. It pleases us to also know that our cleanliness and friendly environment made your stay comfortable.What we strive to provide is value-for-money services, and your acknowledgement validates our efforts. We're glad you found them adequate for your needs. Our location offers the convenience of nearby eateries and shopping, and it is wonderful to hear that those amenities added to the enjoyment of your visit.Your kind words about using our hotel again are greatly appreciated, and we promise to continue our commitment to providing excellent service. Our goal is to make every experience memorable and enjoyable for our guests.

6/10 – Okay

Lee

Gut: Personal & Service
Aufenthalt von 2 Nächten im März 2024
Antwort von Management am 13. März 2024
Dear valued guestThank you for choosing Road Lodge umhlanga we are looking forward to welcome you againKind regardsManagement

10/10 – Hervorragend

Thathumcebo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Road Lodge Umhlanga Management Team am 7. März 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 – Okay

Tsepo

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Road Lodge Umhlanga Management Team am 18. Feb. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

4/10 – Schlecht

Mandisa

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Reception overnight staff was unfriendly rooms are too small
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Road Lodge Umhlanga Management Team am 18. Feb. 2024
We apologize for any inconvenience you experienced during your stay. Our team strives to provide a welcoming and friendly service, so we're sorry to hear this wasn't your experience. Regarding the room size, unfortunately, our hotel structure does not allow us to have larger rooms. But we have options for bigger rooms at our sister hotels such as Town Lodge Umhlanga or City Lodge Hotel Umhlanga Ridge.

10/10 – Hervorragend

Keoagile

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Road Lodge Umhlanga Management Team am 18. Feb. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Most pleasant and friendly service received ..very neat and tidy
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Road Lodge Umhlanga Management Team am 18. Feb. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 – Hervorragend

ADV S X NYANGIWE

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Road Lodge Umhlanga Management Team am 18. Jan. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 – Hervorragend

Azaria

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Road Lodge Umhlanga Management Team am 18. Jan. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 – Okay

Rashida Bibi

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Road Lodge Umhlanga Management Team am 18. Jan. 2024
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Good
We had a good stay & experience, the location is great. Check in could have been more convenient than what we experienced, sometimes the old fashioned way is best but overall we had a good stay.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Road Lodge Umhlanga Management Team am 12. Jan. 2024
Thank you for taking the time to share your experience with us. We are glad to hear that you had a good stay and enjoyed our location. We appreciate your feedback concerning the check-in process. It is through insights like yours that we are able to refine our services to better suit the needs of our guests. We strive to maintain a balance between implementing modern conveniences and preserving the charm of the traditional ways. Rest assured, your comments have been noted and will be considered as we continue to improve our services. Once again, thank you for your feedback. It is much appreciated.

10/10 – Hervorragend

Jayasagaran

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Road Lodge Umhlanga Management Team am 12. Jan. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 – Hervorragend

Kelly

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Road Lodge Umhlanga Management Team am 12. Jan. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 – Hervorragend

Musthura

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Road Lodge Umhlanga Management Team am 12. Jan. 2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 – Hervorragend

Zunaid

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Road Lodge Umhlanga Management Team am 3. Jan. 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 – Okay

charlene

Mit einer Gruppe gereist
Thank you it was fine. The TV connection was very poor only 4 channels.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Road Lodge Umhlanga Management Team am 18. Feb. 2024
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear you did not enjoy your recent stay due to the limited TV channels. We will make sure to look into this matter and improve our services.

10/10 – Hervorragend

Ntobeko

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Road Lodge Umhlanga Management Team am 3. Jan. 2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 – Gut

Elisha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Generator from the mall across the car park made us fail to sleep properly on all the days we were booked in.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von Management am 19. Dez. 2023
Good dayThank you for your feedback it is unfortunate that you were disturbed by the generator due to loadsheding We grateful that you choose Road Lodge Umhlanga Ridge Kind regards Management

10/10 – Hervorragend

Richard

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Thank you Road Lodge, Umhlanga
A really decent hotel & the staff are super efficient & friendly. What really surprised me was the meal offering ~ & it was superb! The City Lodge Group is certainly the best & i continue to support them, whenever i travel. Thank you
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 18. Dez. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Warm regards Management

10/10 – Hervorragend

Sandile

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
the stay was a very good comfortable experience and it is in a convenient location just literally a footstep away from gateway mall. I personally think the price should be higher.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Management am 18. Dez. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Warm regards Management

6/10 – Okay

Levert

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 17. Dez. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

8/10 – Gut

Archibald

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im November 2023
Antwort von Management am 13. Dez. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Kind regardsManagement

6/10 – Okay

Neresha

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
Price for the stay was great Staff was rude most of the time Great location Free onsite parking Buffet breakfast avail at a surcharge Rooms small and cramped
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Road Lodge Umhlanga Management am 3. Jan. 2024
We appreciate you taking the time to share your experience about your recent stay with us. We are delighted to know that you found the price for your stay to be great and that you enjoyed our prime location and complimentary onsite parking amenities.However, I must extend my sincerest apologies for the rudeness you experienced from our staff and the cramped state of the rooms. We deeply regret any inconvenience that triggered and assure you that this is not typical of our establishment's hospitality.We genuinely hope you would give us another chance to rectify our mishaps and to prove to you that we are committed to delivering a superior guest experience.Thank you once again for your feedback, it gives us the chance to rectify our weaknesses and to grow.

4/10 – Schlecht

A

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 13. Dez. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

8/10 – Gut

Bongmusa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Management am 13. Dez. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

8/10 – Gut

Kumesh

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Management am 13. Dez. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

10/10 – Hervorragend

Gareth

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelley
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 13. Dez. 2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

2/10 – Ungenügend

Abdool

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Road Lodge Umhlanga Management Team am 3. Jan. 2024
We regret to learn that you have given us such a low rating. We would have appreciated for you to provide us with more specific details regarding your experience. This will greatly assist us in understanding the areas where we may have fallen short, allowing us to learn from our mistakes and improve our services moving forward.Thank you for taking the time to share your feedback. We genuinely value your opinion and are committed to providing you with an exceptional customer experience. Please know that your satisfaction is of utmost importance to us.

10/10 – Hervorragend

Sne

Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 17. Dez. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

6/10 – Okay

Patrick

Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 17. Dez. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

10/10 – Hervorragend

Asma

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
*
Aufenthalt von 1 Nacht im November 2023
Antwort von Road Lodge Umhlanga Management am 29. Nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

8/10 – Gut

Chandrika

Gut: Sauberkeit
Aufenthalt von 1 Nacht im November 2023
Antwort von Ma am 17. Dez. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

10/10 – Hervorragend

Corinna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the location, the friendliness of the staff, the cleanliness of the room and the comfortable bed. It is close to all dining options of the shopping mall. We loved our stay there and would like to come back.
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 26. Nov. 2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

2/10 – Ungenügend

Siyanda

Aufenthalt von 1 Nacht im November 2023
Antwort von Road Lodge Umhlanga Management am 3. Jan. 2024
We regret to learn that you have given us such a low rating. We would have appreciated for you to provide us with more specific details regarding your experience. This will greatly assist us in understanding the areas where we may have fallen short, allowing us to learn from our mistakes and improve our services moving forward.Thank you for taking the time to share your feedback. We genuinely value your opinion and are committed to providing you with an exceptional customer experience. Please know that your satisfaction is of utmost importance to us.

10/10 – Hervorragend

Matlodi

Aufenthalt von 1 Nacht im November 2023
Antwort von Road Lodge Umhlanga Management am 22. Nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 – Hervorragend

Kelly

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Mbongeni am 18. Nov. 2023
Hello Kelly, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

2/10 – Ungenügend

Chris

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Below expectation
Aufenthalt von 1 Nacht im November 2023
Antwort von Road Lodge Umhlanga Management am 21. Nov. 2023
Dear Chris,We would like to express our gratitude for taking the time to provide us with your valuable feedback. We sincerely apologize for not meeting your expectations and we are truly disappointed to hear about your experience.Your feedback is essential to us, as it helps us identify areas where we can improve our services. Your input is highly valued, and we assure you that we are taking your concerns seriously.Once again, thank you for bringing this matter to our attention. We greatly appreciate your honesty and hope to have the opportunity to serve you better in the future.

10/10 – Hervorragend

Chulumani

Aufenthalt von 3 Nächten im November 2023
Antwort von Mbongeni am 18. Nov. 2023
Hello Chulumani, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

10/10 – Hervorragend

ALBERTO

Aufenthalt von 2 Nächten im November 2023
Antwort von Mbongeni am 18. Nov. 2023
Hello Alberto,thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

6/10 – Okay

Michael John

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Road Lodge Umhlanga Management am 21. Nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 – Hervorragend

Melanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very pleasant stay, thank you
Aufenthalt von 2 Nächten im November 2023
Antwort von Mbongeni am 18. Nov. 2023
Hello Melanie, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 – Gut

Solomon

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im November 2023
Antwort von Road Lodge Umhlanga Management am 21. Nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 – Hervorragend

Ashina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Grateful and pleasant
Really enjoyed my stay, and a huge thank you to the manager for assisting in entertaining my toddler whilst i was having my breakfast. That for me was excellent service.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mbongeni am 18. Nov. 2023
Hello Ashina, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 – Gut

Fernando

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Road Lodge Umhlanga Management am 21. Nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 – Hervorragend

DEEVASHNA

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mbongeni am 18. Nov. 2023
Hello Devashna, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 – Gut

Mandlonke

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Road Lodge Umhlanga Management am 21. Nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

6/10 – Okay

Ronelle

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Road Lodge Umhlanga Management am 21. Nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 – Hervorragend

GLADSTONE

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mbongeni am 18. Nov. 2023
Hello Gladstone, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Road Lodge Umhlanga Management am 21. Nov. 2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.