Garten
Verfügbarkeit prüfen

Bewertungen von Cattleya Hotel

3 out of 5
Cattleya Hotel
17A Macoya Rd, Tunapuna, Tunapuna–Piarco

Bewertungen

5,8
4 von insgesamt 37 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
8 von insgesamt 37 Gästebewertungen haben eine Bewertung von 8 - Gut" "
13 von insgesamt 37 Gästebewertungen haben eine Bewertung von 6 - Okay" "
4 von insgesamt 37 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 37 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,8/10

Sauberkeit

6,0/10

Personal & Service

5,0/10

Ausstattung

5,6/10

Zustand der Unterkunft

5,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Danielle

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff could do with customer training. The quarrelled and used abusive language all throughout the hotel. If the hotel is for a brief stay, then by all means use it. Its definitely not for a family vacation.
Aufenthalt von 4 Nächten im Februar 2024

6/10 – Okay

Tiwana

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
I have stayed here 3 different times using expedia. The prices does not match the room. 2/3 times there were no microwave or fridge in the room. 1/3 times no front desk staff to check in or out. There will be parties on the compound and will be loud in your room. 1/3 time room window will not lock. 1/3 times food shop was available on compound. All times you will not know the size of your room based on Expedia photos. Price adjustment needed based on room quality. However Gym on compound. Grounds keeper is friendly and there mostly all day. No refrigerator in room to store food. No coffee machine. No microwave. You will be booking just a room. For me that’s exactly what I wanted and the gym 24hr. Prices need adjustment. 3 Stars.
Aufenthalt von 8 Nächten im Januar 2024

8/10 – Gut

Shanta

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Amanda

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023

2/10 – Ungenügend

Denisha

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Front desk staff was almost always missing. Could not get into hotel one night as there was no one to let me in.
Aufenthalt von 4 Nächten im November 2023

6/10 – Okay

Leroyah

Aufenthalt von 4 Nächten im November 2023

2/10 – Ungenügend

James

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023

4/10 – Schlecht

Nurjahan

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im September 2023

8/10 – Gut

Tiwana

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
I booked and stayed twice through Expedia. However Expedia does not have an accurate listing of this place. The first time I paid over $100US more than the second, but my room was a tiny box the first time. Second time I paid less and the room was bigger with a microwave and fridge. About to book a third time and not even sure what room to pick. But this time I have the staff info to call right after I book to make sure I get a decent room. On my first trip I arrived to no front desk at 10pm and had to sit outside with my suitcases for about 45min-1hr, until compound security was able to reach hotel staff to check me in. On my second visit front desk messaged me the day before my trip to confirm my arrival time. Also there is no food service in the hotel! There is a shop outside but not consistent with hours. Overall staff is friendly and helpful as long as they are there. I still loved it because the gym is on the premises but you have to pay. Still liked being able to walk to the gym.
Aufenthalt von 7 Nächten im August 2023

8/10 – Gut

Jordane

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My stay here was short but pleasant. Very good on value
Aufenthalt von 2 Nächten im Juli 2023

2/10 – Ungenügend

Abby

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023

8/10 – Gut

Harrison

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
The property was a little run down and certain areas of room were broken. However staff were accomodating and the location was good and hotel was clean
Aufenthalt von 8 Nächten im Februar 2023

10/10 – Hervorragend

Morexa

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It is the perfect location to stay if you have a function at the Centre of Excellence. Proximity to transportation and everything else is also an asset
Aufenthalt von 3 Nächten im Oktober 2022

6/10 – Okay

Raymond, Whitby

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Staff were very pleasant and courteous. Rooms were clean and comfortable. Facilities are run down, front desk is rarely staffed. Profile on site is dated, the photos are old. There is no breakfast available and there is no taxi service readily available.
Aufenthalt von 6 Nächten im August 2022

6/10 – Okay

Natasha Van Den

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Already graded
Aufenthalt von 1 Nacht im August 2022

6/10 – Okay

Iesha

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service und Ausstattung
The rooms were pretty clean and smelled good as you opened the door. The a.c didn't work well so the room was pretty hot at times. The ONLY time i saw A staff member was when we were checking in, and had a long wait before she came. The next day, no staff in site. We waited a while hr in the lobby till someone showed up...and checking out, there was no again.....overall it was ok for what it was...
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Hotel Agent am 16. Juli 2022
Thank you for the feedback. We will strive to improve on the areas of concern.

2/10 – Ungenügend

Andel

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Just an ok spot , no iron in room , no assistance from front desk clerk , seems like they leave the property and guests are on their own until the next day
Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Theresa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Proximity to popular services Friendliness of staff
Aufenthalt von 5 Nächten im März 2022

4/10 – Schlecht

Theresa

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
i rarely got assistance about access to food and transport. Only one lady was helpful to get me transported once. The taxi service man was never available
Aufenthalt von 2 Nächten im März 2022
Antwort von Hotel Agent am 7. März 2022
We are so sorry that your experience failed to match your expectations. Your feedback is being reviewed and corrective action will be taken.

6/10 – Okay

Rubena

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Good relaxing location. There need be some general attention to basic hotel house keeping, especially to accommodate guests travelling from overseas eg, teas and coffee in room, a kettle or and microwave, a table, and chair as for a couple. The mirror in bathroom missing, no soap or shampoo holder, no breakfast facilities. Otherwise the front desk staff was very helpful.
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Hotel Agent am 9. März 2022
Thank you for your candid feedback. Our management team will address your concerns to ensure that future experiences match your expectations.

10/10 – Hervorragend

Cheryl

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was really nice and comfortable, I enjoyed a wonderful soak in the tub, really clean and spacious room
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Hotel Agent am 20. Dez. 2021
Thank you for your feedback. We were delighted to have you.

2/10 – Ungenügend

Jose Lopez

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Esta malisimo no ay ni donde desayunar ni comer mentira de pisina no ay
Aufenthalt von 9 Nächten im Oktober 2021

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft
I love the location and i felt safe on the property. Accommodations were standard and could be improved by having warmer water, coffee in the morning for guest, adequate vending machines. Housekeeping did not clean pur room at all in the 5 days we were there.
Aufenthalt von 5 Nächten im Februar 2020

2/10 – Ungenügend

Glenda

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Horrible!!
Aufenthalt von 5 Nächten im Februar 2020
Antwort von Cattleya am 28. Feb. 2020
Thank you for your candid feedback. We regret your experience failed to match your expectations. We will work to making the necessary changes to improve our service.

6/10 – Okay

Rich, Daegu Korea

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Ok for one night but at most a three star hotel. Also quite noisy
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Cattleya am 27. Feb. 2020
Thank you for sharing your feedback. We are addressing the challenge you experienced with the noise levels during your stay.

8/10 – Gut

Verifizierter Reisender

Staff was helpful. The sheets pillows and comforter was old and needs replacing. There was a fet one night which i was not warnrd about. The boxes were right behind my room and i the music went on till 5am. I could not sleep or even look at tv for the music was so loud in my room. Had a headache all the next day.
Aufenthalt von 7 Nächten im Oktober 2019
Antwort von Cattleya Hotel am 14. Okt. 2019
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay.

6/10 – Okay

Avidesh

Geschäftlich gereist
Verbesserungswürdig: Zustand der Unterkunft
Extremely Disappointing
I was extremely disappointing in the hotel, first of all the photos that was advertised and the actual was two totally different ( false advertising ) The hotel is in need for a major renovation, the hotel service well lets say for a business traveler I didn't expect to go to a separate room to iron my clothes, lots of soap in the room but thats it. No parking available for the hotel guest in the evening lots of other vehicles parked to use the community pool. The only positive is one of the male front desk staff tried to be helpful as possible.
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Cattleya am 10. Okt. 2019
We truly regret that your experience did not meet your expectations. We are currently working diligently at improving our facilities to offer a higher quality of service to all our guests.

10/10 – Hervorragend

J.P., Houston

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Kind staff and nice facilities overall. My only point of concern was safety outside the Centre of Excellence (CoE) that contains Cattleya. CoE is gated and has a guard, so it feels secure, but Tunapuna is not safe. Otherwise, very nice hotel.
Aufenthalt von 6 Nächten im September 2019
Antwort von Cattleya Hotel am 4. Okt. 2019
Thank you for your feedback. We look forward to serving you again.

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 1 Nacht im September 2019
Antwort von Cattleya hotel am 4. Okt. 2019
Thank you for your feedback.

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Mosquito bite me inside the room. The table need to paint. It ugle. The room was not good at all.
Aufenthalt von 8 Nächten im September 2019
Antwort von COETNT am 23. Sept. 2019
Good Day, We regret your experience failed to meet your expectations. We appreciate the feedback and will ensure there is no recurrence of the issues identified.

8/10 – Gut

Nigel L.

Gut: Sauberkeit
My short stay in Trinidad
Great
Aufenthalt von 2 Nächten im Juli 2019

6/10 – Okay

Shervon

The place need to be upgraded.
Aufenthalt von 2 Nächten im August 2019
Antwort von Cattlyea Hotel am 5. Sept. 2019
Thank you for sharing your feedback. We are currently engaged in the planning process of future upgrades and hope that we will have the opportunity to serve you again on completion.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the neatness of the environment and the staff service
Aufenthalt von 2 Nächten im Juli 2019
Antwort von Cattleyea am 6. Aug. 2019
Thank you for sharing your feedback. We were delighted to have had the opportunity to serve you. We look forward to seeing you again.

8/10 – Gut

Sherrie-Anne, Scarborough

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean premises and clean. Courteous and knowledgeable staff. Overall it was a comfortable experience.
Aufenthalt von 1 Nacht im Juni 2019
Antwort von Cattleya am 6. Juni 2019
Thank you for sharing your experience. We are happy you had a pleasant stay with us.

6/10 – Okay

Lexie

Aufenthalt von 2 Nächten im Mai 2019
Antwort von General Manager am 13. Mai 2019
Thank you for your review. Could you tell us why 6 out of 10 so that we can address any issues that you may have had to improve the quality of the service we provide.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2019
Antwort von Cattleya am 3. Mai 2019
Thank you for your feedback. Please share with us anyway we can improve your experience.