Summary:
Welcome to Casa Heaven — a 4-bedroom villa where comfort meets nature.
- Private pool surrounded by lounge chairs
- Spacious backyard ideal for outdoor dining and barbecues
- On-call concierge services
- Charming and spacious patio
- Designed for groups of 10+ guests
- Quiet community with peaceful ambiance
Parties are strictly prohibited. Pets are not allowed; exceptions may be granted upon request.
The Space:
Welcome to Casa Heaven — a 4-bedroom villa where comfort meets nature. This serene retreat is ideal for groups of 10+ guests, offering generous space and a peaceful ambiance for a truly relaxing stay. Designed with natural harmony in mind, Casa Heaven features a beautiful ground-floor pool surrounded by lounge chairs and a spacious backyard — perfect for outdoor dining, barbecues, or simply soaking up the sun.
Comfortable Accommodation:
- 4 spacious bedrooms
- Accommodates up to 10 guests
- BR 1: King-size bed & full bathroom
- BR 2: Queen-size bed & full bathroom
- BR 3: 4 double beds (2 bunk beds) & full bathroom
- BR 4: Queen-size bed & full bathroom
Interior Feeling:
- Charming and spacious patio
- Inviting living areas
- Natural light throughout the villa
Outdoor Bliss:
- Private pool
- Ample lounge chairs for relaxation
- Spacious backyard for outdoor activities
Delightful Dining:
- Outdoor dining space
- Perfect for barbecues and gatherings
Professional Cleaning:
- Daily or every other day cleaning
- Towels and sheets changed every 3rd day for environmental purposes
Rules:
- Parties are strictly prohibited
- Pets are not allowed; exceptions may be granted upon request
- No smoking inside the villa
- The house is located in a quiet community; loud noise is not allowed after 10 pm to comply with Mexican laws
- Only registered guests in the reservation are allowed to enter the premises
- No external personnel or guests are allowed for security reasons
Casa Heaven is your perfect getaway in Tulum, where you can unwind and enjoy nature in a tranquil setting.
Other Things to Note:
◘ DISCLAIMER ABOUT LIFE IN TULUM
Tulum is a place of enchantment, where ancient Mayan ruins meet lush jungles and the crystal-clear Caribbean Sea. As you embark on your journey to this tropical paradise, we kindly ask you to consider the following essential details:
1. Harmony with Nature:
Respect Nature, Be Respected: Our villa is nestled in an ecologically unique area, and we cherish our commitment to preserving its natural beauty. We kindly request your cooperation in avoiding littering in the surrounding areas. Respect the wildlife in their natural habitat. Conserve energy by turning off lights and using air conditioning judiciously. Ensure AC units are switched off when you leave the premises.
2. Construction Updates:
Evolving Tulum: Tulum is currently undergoing significant growth and transformation. Please take note: Construction in the vicinity may be in progress during your stay. Typical construction hours are from 9 am to 5 pm, Monday to Saturday. At times, these hours might extend from 8 am to 6 pm. Some phases of construction may involve noise. While we strive to make your stay memorable, construction-related circumstances are beyond our control.
3. Fauna Encounters:
Wildlife Abounds: Tulum is home to a diverse range of creatures, from sea turtles to jungle-dwelling species. These animals may pass through or seek new habitats due to ongoing changes and construction: Please do not harm any wildlife you encounter. Notify us if you come across any animals so we can safely return them to their natural environment. Additionally, we strongly recommend keeping food in the fridge to avoid tempting these little friends, as we have no control over their persistent search for food.
4. Essential Services & Amenities:
Infrastructure Awareness: Tulum, though charming, is a small town with infrastructure not originally designed for high demand. Here's what you need to know: Basic services like electricity, water, and the internet may experience disruptions. These interruptions may result from weather conditions or maintenance work. While beyond our control, we are committed to assisting you if such situations occur. Amenities Update: Occasionally, amenity issues may arise due to frequent guest use. Please be assured these situations are considered normal and not due to negligence. Our Concierge Team is ready to address and resolve any amenity-related concerns promptly.
5. Pool, Plunge Pool & Jacuzzi:
Pool Care: We diligently maintain our pools, but conditions may vary at check-in due to factors like weather, natural debris, and wildlife. Rest assured, we have a dedicated maintenance team to address any concerns.
6. Listing Pictures:
Property Updates: We may occasionally make last-minute changes due to previous guest damage. While our listing pictures may differ, rest assured that we are committed to maintaining high standards and providing a superb guest experience. Feel free to contact us with any pre-arrival questions or concerns.
7. Weather & Hurricanes:
Natural Occurrences: Quintana Roo is prone to hurricanes and heavy rains. We recommend comprehensive travel insurance to cover any cancellations related to these events or similar situations.
8. Navigating Tulum:
Growing Town: Tulum is rapidly evolving, and some streets may be challenging to locate or not fully paved. For example, zip codes can also be mixed, and streets with the same/very similar names or hard to find. Fear not: Our dedicated Concierge team will provide precise villa location details via an instant messaging app on your check-in date. Comprehensive check-in instructions will be given. We are committed to assisting you in every way possible during your stay. Welcome to Tulum! We're excited to be your hosts on this unforgettable journey, and we're here to ensure your experience is nothing short of extraordinary.
9. Humid Climate:
Tulum's climate is characterized by high humidity, particularly during the wet season. Visitors should be prepared for muggy conditions and changes in house construction materials, such as Chuukum stucco, which naturally adapts to the humid environment. Each topic provides valuable insights and guidance for visitors to Tulum, ensuring a comprehensive understanding of the destination's unique characteristics and considerations for a pleasant and informed stay.
10. Tulum Parties
Our town has become a worldwide focus for vacations. Tulum hosts many different types of guests, from families and friends to work-related trips and young people looking to have a good time. Parties are very common, especially during the holidays. Even though we prohibit them, we do not have control over external events. If loud music from external parties disturbs your sleep during your stay, we will do everything in our power to assist you. However, please be aware that this is beyond our control, and we cannot be held responsible
11. Concierge Services
Our specialized Concierge team will be happy to arrange any third-party services you may need before or during your stay, such as tours, transportation, chefs, yachts, spas, decorations, etc. While we can help coordinate these services, we are not responsible for any situations that may arise with these external providers. Should any concerns occur, we will assist in resolving them, but we cannot be held accountable for external situations. Please note that this does not affect your experience with the villa itself. Additionally, our Concierge service is available from 8 am to 10 pm and is not a 24/7 butler service per se. If an emergency arises outside these hours, please give them a call
Interaction with Guests:
Our concierge team will be available to you via text message from the hours of 10:00 am to 10:00 pm. Emergencies will always be tended to immediately
