2/10 – Ungenügend
Hena
Mit der Familie gereist
9. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Upon arrival, I was greeted by a staff member named Helen. She was pleasant to deal with. Prior to checking in, I had spoken to a staff member named Olivia over the phone twice and everything seemed to be going well. While in our room, we were informed by Helen that Olivia had booked another room for us and told us we could move. When asked if there was an extra charge, we were informed there wasn’t, thus we moved rooms. The room appeared clean and comfortable but there were a lot of bed bugs. We had streaks of blood where our legs were when we woke up from the bed bugs – we were really itchy when trying to go to bed.
When we were checking out, we were surprised and informed that there was an extra charge due to the room change despite staff failing to inform us of this. The charge was almost 300 Samoan tala and when we told Olivia we should’ve been informed the night before and that this is staff’s mistake because they failed to provide us with this information the staff who made the change seemed dismissive and we still had to pay. Wouldn’t recommend if you want to sleep comfortably and to leave without paying extra charges without being told prior.
Hena
Aufenthalt von 2 Nächten im Mai 2024
