4/10 – Schlecht
John D., Seaford, BN25 2RF, UK
12. Okt. 2022
Updating required and rectify hazardous appliances
Appt 7/ Floor 5, Lyon Fase 11, Punta Prima
We had to leave the above accommodation early 22 September (booked until 11 October) due to an injury to my wife’s leg.
Whilst at the premises we had several issues that we feel we should draw your attention to:
(1) As you know we had requested a hob back in August 18 and 23, but had received no feedback on this request, due, according to yourself, that the recommended means of communication, ie via the Vrbo provided e-mail/messaging service did in fact not work, so you were unaware of our requests.
When we did eventually make contact on Sept 8 via Lyubka, she told us the hob was old and not working and that we would have to contact you to authorise her to purchase a new one.
Which is what happened, thank you.
We found issues with this (4 burners to top and an oven) with electronic ignition for lighting the appliance. The electronic ignition did not work, so we were provided with a CIGARETTE LIGHTER to light the burners, not the ideal answer to lighting a gas cooker.
Having tried this and experienced singed fingers I purchased a proper cooker lighter.
I never attempted to light the oven with the CIGARETTE LIGHTER, much too dangerous.
The gas hob burnt with a bright yellow flame and left black sooty deposits to the bottom of frying pans, which I believe is a sign of incorrect gas settings. A bright yellow flame, I am informed, is caused by incomplete combustion and can cause carbon monoxide generation.
In all a dangerous appliance.
(2) There was an electrical socket hanging off the kitchen wall.
(3) The fans, one in the bedroom and the other in the lounge area were largely ineffective in coping with the summer heat.
(4) Simple things like a bread knife, a condiment set (salt and pepper set) and basic written information with regard to the apartment were not provided.
Overall we feel that the apartment very much requires an overhaul, being very tired and badly equipped and was not to the standard that we had expected from the description given on the Vrbo website. A complete refurbishment and decoration needs to be carried out.
On the plus side the complexes twin swimming pools were excellent, clean and well maintained.
John D.
Aufenthalt von 30 Nächten im September 2022