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Bewertungen von The Sherwood Palm Hotel, Torquay Beach

3 out of 5
The Sherwood Palm Hotel, Torquay Beach
Belgrave Rd, 1, Torquay, England

Bewertungen

5,0
14 von insgesamt 163 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
27 von insgesamt 163 Gästebewertungen haben eine Bewertung von 8 - Gut" "
34 von insgesamt 163 Gästebewertungen haben eine Bewertung von 6 - Okay" "
33 von insgesamt 163 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
55 von insgesamt 163 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5,0/10

Sauberkeit

5,6/10

Personal & Service

5,0/10

Ausstattung

4,6/10

Zustand der Unterkunft

5,0/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2021
Antwort von Arthur am 9. Sept. 2021
Hi, Frank. We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Arthur

2/10 – Ungenügend

Alasdair

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel was CLOSED

2/10 – Ungenügend

Michelle

Verbesserungswürdig: Personal & Service und Ausstattung
I have arrived at the hotel I have booked Expedia travel confirmation - Fri, 9 Feb. - (Itinerary # 7265487521140) The Sherwood Palm Hotel, Torquay BeachBelgrave Rd, 1, Torquay, and the hotel is closed to the public, I have paid for this booking and it has come out of my bank account and I am not able to get into the hotel they have turned me away. I am so angry, I want a refund of my £106.37 and compensation for the mistake you have make, I made this booking in September last year and no one had contacted me to say the hotel would be closed and no refund given and no one to tell me I would need to find another hotel
Aufenthalt von 2 Nächten im Februar 2024

2/10 – Ungenügend

Shane

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
the room was so bad. the light was hanging off the toilet seat was loss there where holes in the wall window was smashed there was dust on wardrobe. the wardrobe door was hanging off the shelf was broken on the wardrode and bathroom shelf above the skin was hanging down the fire alarm went off at 3am for no reason partner went to see if everything wad ok and the manger was rude to her and said just it a fault in the system just go back bed will never stay here again.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Dewi am 6. Nov. 2023
Never meant to disappoint you, Shane! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

4/10 – Schlecht

Kyle

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
No breakfast option or bar. My room didn't have a TV remote. Staff were friendly but when I noticed the issues I couldn't find anyone as it was late.
Aufenthalt von 2 Nächten im September 2023

2/10 – Ungenügend

Amy

Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Christopher

Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Stuart

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place great service great stay
Stayed for over a month whilst waiting for a house move was very well looked after by staff always kept room clean and could have fresh towels when wanted, very close to beach and free parking also a little shop next door for essentials was a bonus 👍👍👍
Aufenthalt von 1 Nacht im September 2023
Antwort von Barbara am 12. Sept. 2023
Pleased to hear your kind words of gratitude, Stuart! We are going to do our best to never fail to impress you every time. Regards, Barbara

6/10 – Okay

MISS

The manager was friendly and welcoming and I enjoyed my stay at the hotel.
Aufenthalt von 2 Nächten im August 2023

8/10 – Gut

Karen

Aufenthalt von 1 Nacht im August 2023
Antwort von Ava am 12. Sept. 2023
Hi, Karen! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Ava

8/10 – Gut

Kashif

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good for what you pay for
Very good for what you pay for. Decent size room, decent cleanliness. The hotel excels for it's location being a very short walk from the beach and town centre and the very good service.
Aufenthalt von 2 Nächten im August 2023

8/10 – Gut

FARZAD

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staff and helpful, free parking, access to town centre, beach, harbour by walking. Thanks for your hospitality.
Aufenthalt von 2 Nächten im August 2023

8/10 – Gut

Carrie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a very nice and well priced hotel, I have stayed a couple of times now. Staff are very pleasant. They have a nice garden seating area to sit in.
Aufenthalt von 2 Nächten im August 2023

8/10 – Gut

Mike

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Fine for a pit stop, wouldn’t stay for long.
We only stayed for one night and basically slept here but nothing else. The hotel staff were friendly and kind enough. On first look, the hotel is a little older and run-down, but not terrible. The beds were comfortable, the room was cosy, but the bathroom was a bit of a shock to the system. When we arrived, there was water all over the bathroom floor and the toilet, no mirror was on the wall above the sink. It didn’t feel particularly clean, but for a cheap rate, you get what you pay for I suppose. It did what we needed, it was a place to rest our heads. I don’t think I would choose to stay here for a longer trip.
Aufenthalt von 1 Nacht im August 2023

2/10 – Ungenügend

brendan

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

Nikki

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Thank you very much for are 2night stay I’m definitely coming again such lovely people very friendly
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Eva am 29. Juli 2023
Thank you very much, Nikki! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Eva

8/10 – Gut

Steve

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
No Wi-Fi and bathroom layout not good for tall people. Sink to close to toilet for a tall person.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Ammy am 15. Juli 2023
Hi, Steve! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 – Ungenügend

Steve

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Check the bedding
We opened the draw to find a empty whisky bottle I opened the draw below to find another empty whisky bottle . We pulled back the top sheet to find the bottom sheet with stains on . I went down to reception to tell them about the findings and they said sorry and replaced the sheet and took the bottles away. We asked for the wifi code only to find out we could not get wifi . After the details says wifi well not for my phone lap top or my wifes phone . In the morning we found out the shower not working cold then too hot . The bed was very old and uncomfortable. I know the room was cheap but we still should have the basics .CLEAN SHEETS TIDY ROOM AND A BED YOU CAN SLEEP ON and A SHOWER
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Ammy am 15. Juli 2023
Apologies for the problems you had faced, Steve! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 – Gut

Callum

Mit dem Partner gereist, Mit einer Gruppe gereist
Got what we paid for
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Ammy am 15. Juli 2023
We appreciate your positive rating, Callum! We take pride in providing our guests with a great experience. Regards, Tim.

6/10 – Okay

Ashley

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Ammy am 15. Juli 2023
Hi, Ashley! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Hotel could do with an update but considering the very good pricing it does the job. Free car parking and an easy short walk to the sea front.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Ammy am 15. Juli 2023
Hi, Michael! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 – Ungenügend

Paula

Aufenthalt von 4 Nächten im Juni 2023
Antwort von Ammy am 15. Juli 2023
Hi, Paula! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 – Schlecht

Dave

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Ammy am 15. Juli 2023
Hi, Dave! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 – Ungenügend

Karina

Aufenthalt von 2 Nächten im Mai 2023
Antwort von Lisa am 3. Juni 2023
Hi, Karina! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

10/10 – Hervorragend

IOANNIS

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Ava am 31. Mai 2023
Hi, Ioannis! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

10/10 – Hervorragend

Arturo

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Tim am 24. Mai 2023
Hi, Arturo! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

4/10 – Schlecht

David

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Basic hotel
Basic hotel, but near the beach
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Ava am 18. Mai 2023
Hi, David! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava

2/10 – Ungenügend

Shaun

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Blood stains on walls no tv no hot water
Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Sam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had the best stay here with my daughter. The owners are such a lovely couple so welcoming and friendly. My daughter always passed by for a chat. Located right near the beach and short walk into town. Free parking. Bed was the comfiest ive slept in. Thouroughly enjoyed our stay here. Thank you to the lovely couple for making mine and my daughters stay here a real memory to treasure. If we go this way again we will definately be staying here again. Thank you again
Aufenthalt von 2 Nächten im April 2023
Antwort von Ammy am 19. Apr. 2023
Hi, Sam! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 – Gut

Kerry

Gut: Personal & Service und Ausstattung
excellent location staff very friendly and try their best, good value for money
Aufenthalt von 2 Nächten im April 2023
Antwort von Ammy am 19. Apr. 2023
Hi, Kerry! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
AD
The locacion of the hotel is great, also lady who is the the owner is nice. but if something is wrong, for example, a broken TV or a leaking toilet, there is no chance that someone will fix it. there is only deception of the customer and no one will fix anything anyway. bathroom dirty and covered with mould, rooms dusty. They don't take big money but dirt is unacceptable.this hotel needs just clean up and hire more staff.
Aufenthalt von 2 Nächten im April 2023
Antwort von Ammy am 19. Apr. 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Vile! Stay away!!!
Wasn’t a pleasant stay at all! Not clean at all. Dirty cups to make cuppa. Asked for forks to eat some food and they given us dirty forks from behind a bar that looks like was closed down for some time. Wouldn’t let my dog in there! Avoid at all costs! Ceilings have all stains on them.
Aufenthalt von 1 Nacht im April 2023
Antwort von Lisa am 12. Apr. 2023
Hi, Guest! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa

2/10 – Ungenügend

Joy

Aufenthalt von 1 Nacht im März 2023
Antwort von Ammy am 23. März 2023
Hi, Joy! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

6/10 – Okay

Michelle

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Ava am 2. März 2023
Hi, Michelle! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

10/10 – Hervorragend

Sarfaraz

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Eva am 20. Feb. 2023
Hi, Sarfaraz! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

2/10 – Ungenügend

Craig

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Eva am 20. Feb. 2023
Hi, Craig! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 – Ungenügend

Huet

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We wasn’t expecting anything other than a clean room with basic facilities for the price we paid. Unfortunately this wasn’t the case, the room was absolutely vile, quite clearly hadn’t had a good clean in months. The bed which my daughter was using you would have thought it was an air bed the way the springs collapsed when sat on. The property inside and out severely neglected. Initially booked for 2 nights but only stayed one.
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Eva am 20. Feb. 2023
We are sorry to disappoint you, Huet! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

2/10 – Ungenügend

Connor

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This hotel was absolutely vile, the customer service was terrible the room was dirty and bed felt like sleeping on a brick I am ashamed of Expedia for showing fake photos as the photos shown wasn’t what we got
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Lisa am 14. Feb. 2023
Hi, Connor! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

2/10 – Ungenügend

Ady

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Disgusting bomb site
We tried to check in and no one was on site. the place looked like a bomb site awful dirty curtains hanging down overall disgusting. Finally found a builder/workman who let me in whilst he found someone for us.guess what no one on site. The inside matched the outside what i could see so we walked off and found a different hotel to stop at l.
Aufenthalt von 2 Nächten im Februar 2023
Antwort von Lisa am 14. Feb. 2023
Hi, Ady! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 – Ungenügend

Alex

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Lisa am 14. Feb. 2023
Hi, Alex! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

4/10 – Schlecht

Sharon

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Ava am 22. Dez. 2022
Hi, Sharon! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 – Okay

Clare

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Ok for one night!
The hotel is very run down but our bed was clean & the shower was hot so ok for just one night, staff friendly & helpful & location good!
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Ammy am 19. Nov. 2022
Hi, Clare! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 – Ungenügend

daksha

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Avoid terrible customer services dispute a fraud no refund reading the reviews why would anyone want to stay here!?!
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Ammy am 19. Nov. 2022
Hi, Daksha! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

6/10 – Okay

A

Mit einer Gruppe gereist
Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Ammy am 19. Nov. 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

6/10 – Okay

philip

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Ammy am 19. Nov. 2022
Hi, Philip! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Our stay was good. Friendly staff
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Ammy am 19. Nov. 2022
Hi, John! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

10/10 – Hervorragend

Lisa

Aufenthalt von 1 Nacht im Oktober 2022

2/10 – Ungenügend

Tracey

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Shocking - don’t go
Shocking - don’t go
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Ammy am 19. Nov. 2022
Hi, Tracey! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

8/10 – Gut

Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was fine
It was fine...clean and tidy.....good shower easy access to the sea front...would definitely stay again..
Aufenthalt von 1 Nacht im September 2022
Antwort von Ammy am 2. Okt. 2022
Hi, Paul! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

2/10 – Ungenügend

Shane

Aufenthalt von 1 Nacht im September 2022
Antwort von Ammy am 2. Okt. 2022
Hi, Shane! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim