Verifizierte Bewertung
2/10 – Ungenügend
Thien
27. Okt. 2026
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Highly Disappointing Experience at Parkside City Suites (Parkview) – Misleading Marketing and Substandard Conditions
I booked a condo at Parkside City Suites through Expedia based on the attractive photos and descriptions, intending to stay with my family during an autumn trip to Toronto. After a long 20-hour drive from the United States via Montreal, I arrived expecting a clean and comfortable accommodation. Unfortunately, the reality fell far short of the online presentation, and the overall experience was extremely disappointing.
Upon arrival for check-in and parking assignment, the surrounding area felt disorderly. There was a strong and persistent odor of marijuana, and numerous individuals were loitering in the vicinity. When I entered the parking garage, my designated space was already occupied by another vehicle. I contacted customer support for assistance. The first representative was discourteous, spoke rudely, and ended the call abruptly after suggesting I park elsewhere with a promise of reimbursement. A subsequent call was handled more politely, but the agent was unable to resolve the issue beyond offering an apology and providing an alternative parking address. My request for a refund so that we could secure alternative accommodation was denied. Given that it was approximately 2:00 a.m. and we were exhausted from the long journey, we had no practical choice but to remain.
The condition of the unit itself was unacceptable. The room appeared dated and emitted an u
Aufenthalt von 2 Nächten im Oktober 2026