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Bewertungen von Sonesta ES Suites Toronto Markham

3 out of 5
Sonesta ES Suites Toronto Markham
355 South Park Rd, Markham, ON

Bewertungen

8,6

Hervorragend

541 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
310 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
82 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
45 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
26 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Dario

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Hotel nahe Toronto
Super Hotel 30 Autominuten von Toronto entfernt
Aufenthalt von 1 Nacht im Juni 2018

8/10 – Gut

Malgorzata

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nixe Hotel , noisy
Nice Hotel with good breakfast and friendly staff. Location on Highway and therefore noisy.
Aufenthalt von 2 Nächten im Juli 2017

8/10 – Gut

Rana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sonesta am 23. Mai 2024
Thank you

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sonesta am 23. Mai 2024
Thank you for your feed back

10/10 – Hervorragend

Gavrila, Thornhill

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A modern place with a walking distance 5 min to restaurants and other entertainment venues. Very modern clean easy parking (not free as described $5 per night) rooms clean quiet good beds and nice bathrooms. Easy access to highway 407 and 404 hwy 7 .
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sonesta ES Suites am 23. Mai 2024
We are glad you enjoyed, our facilities and the parking that was offered. thank you for bringing to our attention the misinformation re parking fees. We are glad we enjoyed our beds and location, we look forward to seeing you again, we take your feedback very serious and will ensure all is

10/10 – Hervorragend

Welden

Mit der Familie gereist
Gut: Ausstattung
Everything
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Marlin am 17. Mai 2024
Thank you for staying with us and your review, we look forward to your return! Sonesta Management

10/10 – Hervorragend

Welden

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Marlin am 17. Mai 2024
Thank you for staying with us and your review is greatly appreciated. We look forward to seeing you in the near future! Sonesta Managment

8/10 – Gut

Carlos

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing that I didn't like was the house keeping, they clean the room every 3 or 4 days that's is long time I prefer every other day. Thanks.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Marlin am 17. Mai 2024
Thank you for your review, it is greatly appreciated. We do our best to provide the best service possible. Please reach out to Guest services on your next stay if you need an additional service.

4/10 – Schlecht

Daniel

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The front desk was nice and accommodating but the cleaning staff needs a new supervisor. The rooms were absolutely filthy. First room had hair all over the floor and bathtub, blood stains on the towel and various other issues. Manager apologized and gave me another room which was also filthy. Then a 3rd room which was also filthy. I gave up and checked into another hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Marlin am 17. Mai 2024
We are so very sorry for your past experience with our hotel. Please let us make it up to you on your next stay. We do our absolute best to serve all our guests and we would like to do the same to you. Thank you

10/10 – Hervorragend

Miranda

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sonesta am 14. Mai 2024
Thank you for your feed back! we are glad you ejoyed your stay

10/10 – Hervorragend

Dennis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing simply amazing
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Michael am 14. Mai 2024
We are glad you enjoyed your time at sonesta! we look forward tio having opyu again..

8/10 – Gut

Amanda

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Marlin am 17. Mai 2024
Thank you so very much for your survey. We appreciate all guests feedback and we look forward to seeing you again on your next visit to Markham. Thank you, Sonesta Management

10/10 – Hervorragend

Kathryn

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff are very friendly and felt very welcome.
Aufenthalt von 3 Nächten im April 2024
Antwort von Marlin am 17. Mai 2024
Thank you for your great review. We look forward to your next visit and providing great service to you in the near future. Sincerely, Team Sonesta

10/10 – Hervorragend

Krystal, Kitchener

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The front desk staff were beyond amazing. So sweet and accommodating. The room I had was great, got the 2 bedroom suite and it was an amazing amount of space. The courtyard was super cute. Only complaint is that on Expedia it says room has DVD player but this is not the case and is also not on the actual hotel website. Other than that the actual hotel and staff were fantastic. Would stay again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sonesta ES Suites Markham am 8. Mai 2024
Thank you for your glowing review! We're delighted to hear that our front desk staff exceeded your expectations and that you enjoyed your spacious 2-bedroom suite and our charming courtyard. We appreciate your feedback regarding the discrepancy with the DVD player information on Expedia, and we'll make sure to address this to ensure accuracy for future guests. We look forward to welcoming you back for another fantastic stay!

8/10 – Gut

Antonia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bed Rooms were clean spacious and beds were comfortable. 2 bathrooms were a big plus with 4 adults. The only reason I gave it 4 stars was that the living room furniture was quite worn out, sharp corners on the chair where the fabric was worn through. The couch cushions were also very worn. Breakfast was included which was ok. We would stay there again.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sonesta ES Suites Markham am 8. Mai 2024
Thank you for sharing your experience with us! We're pleased to hear that you found the bedrooms clean, spacious, and the beds comfortable. It's great that the two bathrooms were a convenient feature for your group. We apologize for any discomfort caused by the worn-out living room furniture; your feedback will be passed along to our maintenance team for immediate attention. We're glad you enjoyed the included breakfast and would be honored to welcome you back for another stay in the future!

10/10 – Hervorragend

Yvonne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent stay. Clean, quiet and nice room
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sonesta ES Suites Markham am 8. Mai 2024
We're thrilled to hear that you had an excellent stay with us! Providing a clean, quiet, and comfortable room is always our top priority, and we're delighted that we met your expectations. If your travels bring you back our way, we'd love to welcome you again for another wonderful experience.

8/10 – Gut

Chi Jun

Aufenthalt von 5 Nächten im April 2024
Antwort von Sonesta am 23. Mai 2024
Thank you for your feedback

8/10 – Gut

Selina

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable. Can better in cleanliness
Aufenthalt von 3 Nächten im April 2024
Antwort von Sonesta ES Suites Markham am 8. Mai 2024
Thank you for your feedback. While we're glad to hear that you found your stay comfortable, we apologize if the cleanliness didn't meet your expectations. Your comments are valuable to us, and we'll make sure to address this with our housekeeping team to ensure a higher standard of cleanliness for future guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.

10/10 – Hervorragend

Wendy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the two room suite ! The pillows and bed were so comfortable!! Loved having a separate bathroom for each bedroom! Can’t wait to stay again!
Antwort von Sonesta ES Suites Markham am 8. Mai 2024
We're thrilled to hear that you loved our two-room suite and found the pillows and beds comfortable! It's fantastic that you appreciated having a separate bathroom for each bedroom, providing added convenience and privacy. We can't wait to welcome you back for another enjoyable stay. Thank you for sharing your positive experience!

10/10 – Hervorragend

Kyle

Aufenthalt von 4 Nächten im März 2024
Antwort von Sonesta am 23. Mai 2024
Thank you for your feedback

8/10 – Gut

Margaret, Brossard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Checkin was fast and the staff were friendly. We were upgraded to a one bedroom suite which was very comfortable. We started our day with a hot breakfast and coffee which was very convenient. We really enjoyed our stay.
Aufenthalt von 2 Nächten im April 2024
Antwort von Diana Rojas am 30. Apr. 2024
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 – Hervorragend

Alison

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have never stayed at a Sonesta hotel, and was hesitant because the photos online of the rooms looked dated. However - I had a fantastic stay. Room was clean and very spacious, breakfast was great and staff were very friendly. Would stay here again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Diana Rojas am 30. Apr. 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

6/10 – Okay

Katerina

Gut: Zustand der Unterkunft
The breakfeast was great !
Aufenthalt von 2 Nächten im April 2024
Antwort von Diana Rojas am 30. Apr. 2024
Thank you for staying with us.

8/10 – Gut

Saori

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed the spacious room and free breakfast traveling as a family of 4.
Aufenthalt von 2 Nächten im April 2024
Antwort von Diana Rojas am 30. Apr. 2024
Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel! Thanks again for letting us know, and we look forward to having you back again!

8/10 – Gut

Ian

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Nice hotel for a short stay in town. Close to what we needed. N
Aufenthalt von 3 Nächten im April 2024
Antwort von Diana Rojas am 30. Apr. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

4/10 – Schlecht

WEN CHIN

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im April 2024
Antwort von Diana Rojas am 30. Apr. 2024
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 – Hervorragend

Reva

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
VERY FRIENDLY Reception
Aufenthalt von 1 Nacht im April 2024
Antwort von Diana Rojas am 30. Apr. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 – Gut

Jeff

Aufenthalt von 2 Nächten im April 2024
Antwort von Michael am 14. Mai 2024
Thank you for your feed back

10/10 – Hervorragend

Amanda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place. Clean , nice staff. Breakfast included. Room is spacious
Aufenthalt von 3 Nächten im April 2024
Antwort von Diana Rojas am 30. Apr. 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 – Hervorragend

Lisa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay with the kids. Kitchen had everything we needed. Would definitely come back again
Aufenthalt von 2 Nächten im April 2024
Antwort von Diana Rojas am 30. Apr. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 – Gut

Jason

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel is a bit dated but it's clean.
Aufenthalt von 3 Nächten im April 2024
Antwort von Diana Rojas am 30. Apr. 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 – Gut

Kishore, Fort Lee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Diana Rojas am 30. Apr. 2024
Thank you for staying with us.

8/10 – Gut

Fred

Aufenthalt von 4 Nächten im April 2024
Antwort von Marlin am 17. Mai 2024
Thank you for your survey and for your visit to our property. We appreciate all guests feedback and we look forward to serving you again in the near future. Thank you from Team Sonesta

8/10 – Gut

Kristia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We throughly enjoyed our stay here! The front desk agent that checked us in (didn’t get her name) was so welcoming, helpful and sweet! Due to it being our first time visiting, she upgraded us to a King Suite! How wonderful of her. We loved the surrounding area which was safe, quiet and clean! Lastly, they also provided coupons to receive discounts to restaurants and attractions- this was outstanding! In all of my years of traveling, I’ve never seen this. Looking forward to staying in another location.
Aufenthalt von 4 Nächten im April 2024
Antwort von Katherine Bernard am 18. Apr. 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

10/10 – Hervorragend

Mandie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Katherine Bernard am 16. Apr. 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 – Gut

Raymond, Sarnia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient location just off highway, quiet neighborhood, good breakfast buffet included
Aufenthalt von 1 Nacht im April 2024
Antwort von Katherine Bernard am 16. Apr. 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 – Hervorragend

Maryam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean and quiet.
Aufenthalt von 4 Nächten im April 2024
Antwort von Katherine Bernard am 8. Apr. 2024
Thank you so much for staying with us

6/10 – Okay

Shannon

Mit dem Partner gereist
Gut: Sauberkeit
The property was clean. The employee who checked us in was nice We were unable to leave the hotel the entire night due to not being able to get a parking space when we came back. The lot was completely full. The staff did not try to control all the obnoxiously loud people staying at the hotel. There were kids running down the halls screaming and pounding on walls and throwing balls in the hallways. The parents were extremely loud as well. Breakfast was chaos with unruly kids everywhere. I do wish the hotel staff would have tried to at least quiet the residents down and enforce the no running in the hallways. The hotel itself was decent. The fitness center was rather dirty and unkept looking. The room was clean and nice. There was no ice machine in the building and the ice maker in the freezer didn’t work.
Aufenthalt von 1 Nacht im April 2024
Antwort von Katherine am 7. Apr. 2024
Thank you for staying with us.

2/10 – Ungenügend

Panjarat

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Katherine am 7. Apr. 2024
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

8/10 – Gut

Phyla

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All good.
Aufenthalt von 2 Nächten im März 2024
Antwort von Katherine Bernard am 2. Apr. 2024
Thank you for staying with us

10/10 – Hervorragend

LE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is a safe and clean property. The 2 bedroom suite is spacious and good enough for 5 people. The location of hotel is very convenient for the shopping and eating. I will book this hotel again for my next Toronto trip.
Aufenthalt von 3 Nächten im März 2024
Antwort von Katherine Bernard am 2. Apr. 2024
Thank you so much for the 5 star review.

8/10 – Gut

Jamie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved the hotel and room. Only reason i cant give a 5 star is because there were kids running the halls and knocking on doors, yelling and carrying on. I believe there was a sports tournament.
Aufenthalt von 2 Nächten im März 2024
Antwort von Diana Rojas am 28. März 2024
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

10/10 – Hervorragend

Paul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and quiet! Friendly and helpful staff. Excellent breakfast included. Pool was clean and warm. We intend to return, thanks for everything! God bless you!
Aufenthalt von 2 Nächten im März 2024
Antwort von Katherine Bernard am 25. März 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 – Gut

WENMAO

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's a great place to stay and the service is excellent too.
Aufenthalt von 2 Nächten im März 2024
Antwort von Katherine Bernard am 25. März 2024
Thank you so much for staying with us.

8/10 – Gut

Youssef, Ottawa

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice suites for the family, plenty of parking.
Aufenthalt von 2 Nächten im März 2024
Antwort von Katherine Bernard am 25. März 2024
Thank you so much for staying with us.

8/10 – Gut

Ali

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place
Aufenthalt von 1 Nacht im März 2024
Antwort von Katherine Bernard am 25. März 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

2/10 – Ungenügend

Michelle

Verbesserungswürdig: Sauberkeit und Personal & Service
The hotel itself was fine. I would not recommend as I left a pair of pants in the room, and realized a few hours after leaving that I had left them on the bed. I called immediately upon noticing and was told when calling that it was not found upon cleaning and I must have left them somewhere else. This is very deceiptful, and the pair of pants I left behind retails for 170$. Don’t forget anything unless you want your things stolen!!
Aufenthalt von 2 Nächten im März 2024
Antwort von Katherine Bernard am 19. März 2024
Thank you for taking the time to express your concerns regarding the recent stay at our location. We are very sorry that you had such a negative experience, your opinion and satisfaction are very important to us.

6/10 – Okay

Arsho

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Diana Rojas am 18. März 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

8/10 – Gut

Melissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Diana Rojas am 16. März 2024
Thank you for your review. We look forward serving you again.

10/10 – Hervorragend

Abdallah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Katherine Bernard am 14. März 2024
Thanks so much for staying with us.