Blick von der Unterkunft

Bewertungen von Mitsui Garden Hotel Shiodome Italia-gai Tokyo

4 out of 5
Mitsui Garden Hotel Shiodome Italia-gai Tokyo
2-14-24 Higashi-Shimbashi, Minato-ku, Tokyo, Tokyo-to

Bewertungen

8,8

Hervorragend

536 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
352 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
79 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,8/10

Ausstattung

8,8/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Bernhard

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Front Office Manager am 17. Feb. 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

6/10 – Okay

Frank

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Mitsui Garden Hotel Shiodome Italia-gai am 24. Nov. 2019
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai. We hope that you had a pleasant stay with us. We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Shiodome Italia-gai in the near future. Front Office Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2019
Antwort von 宿泊支配人 am 21. Juni 2019
この度は三井ガーデンホテル汐留イタリア街をご利用いただき誠にありがとうございます。 快適にお過ごしいただけたようで、私どもも大変嬉しく存じます。 今後ともご来館いただく全てのお客様にご満足いただけるホテルを目指し、スタッフ一同精進してまいります。 またのご来館を心よりお待ち申し上げます。

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2019
Antwort von Front Office Manager am 24. Apr. 2019
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future. Front Office Manager

10/10 – Hervorragend

Gerarda, Loftus ,Sydney.

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Really enjoyed our stay . Very welcoming & helpful staff on hand at all times
Aufenthalt von 6 Nächten im Mai 2024

10/10 – Hervorragend

Gerarda, Loftus ,Sydney.

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We very much enjoyed our stay . Very central location to discover Tokyo . Thank you .
Aufenthalt von 3 Nächten im Mai 2024
Antwort von 三井ガーデンホテル汐留イタリア街 宿泊支配人 am 25. Mai 2024
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.As you know, we have good access to the public transportations such as JR, Metro and Tokyo Monorail within 7-10minutes by walk. Any guests who visit our hotel either on sightseeing or on business, get an easy access to most of the places.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon.Front office manager

10/10 – Hervorragend

Sergii

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had an excellent stay at this Mitsui location. Amazing location, quiet and safe neighborhood but easily walkable distance to Ginza, and many other popular areas of Tokyo are within 15 min metro ride. The staff are very friendly and helpful. I also enjoyed the breakfast buffet - good mix of Japanese and Western food.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von 三井ガーデンホテル汐留イタリア街 宿泊支配人 am 23. Mai 2024
Thank you for staying at Mitsui Garden Hotel Shiodome Italia-gai.We are glad to hear that you were satisfied with our breakfast.The hotel is located within walking distance of Tokyo Tower and Hamarikyu Gardens, so you can enjoy sightseeing in the surrounding area.Thank you for your feedback.We are looking forward to see you again.Front Office Manager

8/10 – Gut

tomohiko

Aufenthalt von 1 Nacht im April 2024
Antwort von 宿泊支配人 am 28. Mai 2024
この度は三井ガーデンホテル汐留イタリア街へご宿泊いただき誠にありがとうございます。今回のご滞在にご満足いただけたご様子で、私どもスタッフとしても大変光栄に存じまます。当館では「記憶に残るホテル」を理念としてお客様に寄り添い、皆様それぞれのご滞在が特別なものとなるよう日々精進しております。まだまだ至らぬ点も多いかと存じますが、お客様をまたの機会に当館にてお迎えできる日をスタッフ一同心よりお待ち申しあげております。

10/10 – Hervorragend

Maria Cecilia

Aufenthalt von 2 Nächten im April 2024
Antwort von Front Office Manager am 28. Mai 2024
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai. We would also like to thank you again for your feedback after your stay.We are relieved to hear that you were satisfied with your stay. Your warm feedback is the driving force for us to strive to please you even more.We will make every effort to further improve our services, and we hope that you will continue to use our hotel and give us your honest opinions. We look forward to welcoming you to our hotel.Sincerely yours,

6/10 – Okay

William

Aufenthalt von 6 Nächten im April 2024
Antwort von Front Office Manager am 27. Mai 2024
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai. We would also like to thank you again for the feedback you gave us after your stay.The entire hotel will make every effort to provide you with the hospitality you have come to expect from us.We will continue to strive for further improvement of our services and look forward to welcoming you back to our hotel on another occasion.Sincerely yours,

8/10 – Gut

???

Gut: Personal & Service
比較的綺麗なホテルだった
Aufenthalt von 1 Nacht im April 2024
Antwort von 宿泊支配人 am 1. Mai 2024
この度は三井ガーデンホテル汐留イタリア街にご宿泊いただきまして誠にありがとうございました。またご滞在後に感想を賜りましたこと重ねて御礼申しあげます。今回のご滞在にご満足いただけたご様子で、ほっと胸をなでおろしております。お客様からの温かいお声が、もっと喜んでいただけるように努めていこうと思う原動力でございます。お客様のお気持ちに寄り添ったおもてなしをお届けできるようホテル一丸となって精進していく所存でございます。今後ともさらなるサービス向上に努めてまいりますので、またの機会にお客様と当館にてお迎えできます日を心よりお待ち申しあげております。宿泊支配人

10/10 – Hervorragend

Liza-Anastasia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved staying here, it was so great for the cost! We had a fairly large room for Japanese standards and it was super conveniently located nearby major subway lines. Tsukiji outer market was walkable in the morning and the buffet food at the hotel was great as well. Ginza shopping distract and many food options all super walkable. Staff were friendly too and ensured we were comfortable in our stay. 10/10!
Aufenthalt von 3 Nächten im April 2024
Antwort von Front Office Manager am 1. Mai 2024
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.Our buffet style breakfast is very popular among our guests, and we offer approximately 40 healthy Japanese cuisine and colorful Italian cuisine to start lovely day.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon.Front Office Manager

10/10 – Hervorragend

Sabrina

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very nice location and was clean.
Aufenthalt von 1 Nacht im März 2024
Antwort von 三井ガーデンホテル汐留イタリア街 宿泊支配人 am 11. Apr. 2024
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future. Front Office Manager

10/10 – Hervorragend

LeRoy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
perfect location in Tokyo
Aufenthalt von 1 Nacht im April 2024
Antwort von 三井ガーデンホテル汐留イタリア街 宿泊支配人 am 11. Apr. 2024
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future. Front Office Manager

10/10 – Hervorragend

Ann-Marie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The area is beautiful with some cosy restaurants and coffee shops nearby. Station very close by, easy to get to Haneda Airport, most tourist areas from here.
Aufenthalt von 2 Nächten im März 2024
Antwort von 三井ガーデンホテル汐留イタリア街 宿泊支配人 am 11. Apr. 2024
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.The location of our hotel is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airport so that its location is convenient for not only business but also sightseeing. The location is very close to Ginza where many restaurants, shops, department stores are there so that you can enjoy shopping, eating and entertainment.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon.Front Office Manager

8/10 – Gut

Gilbert, Hudson

Mit dem Partner gereist
L’air climatisé ne fonctionnait pas du tout. L’air n’était pas froid.
Aufenthalt von 2 Nächten im März 2024
Antwort von 三井ガーデンホテル汐留イタリア街 宿泊支配人 am 11. Apr. 2024
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.We are very disappointed to know that the temperature of a room make you feel uncomfortable. Kindly be advised that our air conditioning system is controlled by a central system, and each room cannot be switched from heating and cooling. However, please rest assured that we are able to adjust the temperature of air-conditioner in rooms for our guests to stay comfortably. Kindly feel free to let our staff know if you require our assistance anytime.Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Shiodome Italia-gai once again for us to be able to restore your confidence in our faithful hospitality.Front Office Manager

8/10 – Gut

HIBIKI

Aufenthalt von 1 Nacht im März 2024
Antwort von Front Office Manager am 1. Mai 2024
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and taking the time to provide us valuable feedback for your previous stay.We are disappointed to hear that we could not live up to the Mitsui Garden Hotel brand standard you were expecting in a number of areas. We are running the hotel business with the high standard of service to have overseas customers stay comfortably, and also most happily welcome customers from all over the world. However, we will share your comments among all staff and work hard to train our teams to ensure they offer the highest levels of service. Also, if you have any concerns and questions, please feel free to contact our hotel directly.Once again, thank you for your feedback and we certainly hope to have the opportunity to welcome you back in future.Front Office Manager

10/10 – Hervorragend

Kaoru

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Front Office Manager am 10. Apr. 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.Front Office Manager

8/10 – Gut

Nakai

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
以前と比べて外国人客が増えた所為か最近朝のビフェの料理の質が落ちた気がします。
Aufenthalt von 2 Nächten im März 2024
Antwort von 三井ガーデンホテル汐留イタリア街 宿泊支配人 am 18. Apr. 2024
この度は三井ガーデンホテル汐留イタリア街にご宿泊いただきまして誠にありがとうございました。またご滞在後に感想を賜りましたこと重ねて御礼申しあげます。朝食会場「ラ・マレーア」ではイタリアンと和食を中心とした約40種類のメニューをビュッフェ形式で提供いたしております。 今後ともお客様にご満足いただけるよう、皆さまより頂戴いたしますご意見に耳を傾け、より一層のサービス向上およびメニューの充実に努める所存でございます。重ね重ねではございますが、ご満足いただくご滞在の提供が叶わず大変申し訳ございませんでした。とても貴重なご意見であると真摯に受け止め、今後の運営改善に努めていく所存でございます。この度は貴重なご意見を賜り、誠にありがとうございました。宿泊支配人

8/10 – Gut

Tsz Fan Rondy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not good enough in air ventilation, too warm at room
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Front Office Manager am 26. Feb. 2024
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai. We would also like to thank you for taking the time to provide us with your valuable feedback after your stay.We are sorry to inform you that the air conditioning system in our hotel is centrally controlled and the room was heated at the time of your stay. During seasonal changes, the system is switched on and off depending on the weather and temperature, but we apologize for any inconvenience caused. We apologize for any inconvenience caused. We apologize that we were unable to inform you of this when you inquired.Again, we are very sorry that we could not provide you with a satisfactory stay. We take your comments very seriously and will make every effort to improve our operations in the future. Thank you very much for your valuable feedback.

6/10 – Okay

SHINYA

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Office Manager am 26. Feb. 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We hope that you had a pleasant stay with us.We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Shiodome Italia-gai in the near future.

10/10 – Hervorragend

PEI TING

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Front Desk Manager am 17. Feb. 2024
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai.We are glad to hear that your stay was more satisfactory than your evaluation.We hope you will stay with us again when you visit Tokyo!We will make every effort to make you happy again when you come back. We look forward to welcoming you again.

10/10 – Hervorragend

Kyohei

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Office Manager am 17. Feb. 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are delighted to know that you enjoyed your stay at our hotel, and your compliments make us extremely happy.We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

8/10 – Gut

Shirish

Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Office Manager am 17. Feb. 2024
Thank you for choosing Mitsui Garden Hotel Shiodome Italia-gai from among a number of hotels and taking time to review our property. We are glad hear that your stay in general was satisfactory.Guests of all ages can stretch out and let the tiredness of the day melt away in a moment. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit.

8/10 – Gut

yui

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
ロビーに待機エリアが狭く、座れる場所がほぼ無い。
Aufenthalt von 1 Nacht im Januar 2024
Antwort von 宿泊支配人 am 17. Feb. 2024
この度は三井ガーデンホテル汐留イタリア街にご宿泊いただきまして誠にありがとうございました。またご滞在後に感想を賜りましたこと重ねて御礼申しあげます。ロビーにつきましてはご不便をお掛けし大変申し訳ございませんでした。お待ちいただくお客さまとロビーを横切るお客さまが交差しないよう椅子を配置しております。何卒ご理解とご了承の程お願い申し上げます。重ね重ねではございますが、ご満足いただくご滞在の提供が叶わず大変申し訳ございませんでした。とても貴重なご意見であると真摯に受け止め、今後の運営改善に努めていく所存でございます。この度は貴重なご意見を賜り、誠にありがとうございました。

8/10 – Gut

Stein Andre

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bra hotell
Fint hotell med bra plassering. Pluss for bad
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Front Office manager am 14. Feb. 2024
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.We are pleased to hear you enjoyed the convenience of our location. We are located in very central area which is convenient for not only business but also sightseeing.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon.

6/10 – Okay

Chung Yu

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The lobby staff were eager to provide services but without any finesse and felt like just doing rather than wanting to do. They also refused to store luggage over the weekend for us, which is understandable but wound have been nice while we visit Mount Fuji for the weekend.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Office manager am 17. Feb. 2024
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.We are disappointed to read about the issues you experienced with our hospitality. We take seriously responsible to improve what we have provided to you and train how to solve these issues as front desk staff service.Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Shiodome Italia-gai once again for us to be able to restore your confidence in our faithful hospitality.

10/10 – Hervorragend

Leah

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Front Office Manager am 17. Feb. 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are pleased to know that you appreciate your room and our hotel facilities.We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

8/10 – Gut

Yukiko

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von 宿泊支配人 am 17. Feb. 2024
この度は三井ガーデンホテル汐留イタリア街にご宿泊いただきまして誠にありがとうございました。ご滞在中におかれましては、おおむね快適にお過ごしいただけましたようで嬉しい限りでございます。次回はより良い評価をいただけますよう、サービス向上に努めてまいります。お客様のまたのご宿泊をスタッフ一同楽しみにお待ち申しあげております。

10/10 – Hervorragend

TOSHIHARU

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Desk Manager am 17. Feb. 2024
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai.We are glad to hear that your stay was more satisfactory than your evaluation.We hope you will stay with us again when you visit Tokyo!We will make every effort to make you happy again when you come back. We look forward to welcoming you again.

10/10 – Hervorragend

Asfen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A really nice Hotel
It was a good stay. Check ins and check outs were really simple. We stayed at your hotel twice in this trip :) We also stayed at Mitsui Garden Hotel in Okayama. : )
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Office Manager am 14. Feb. 2024
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

10/10 – Hervorragend

Matthew

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable place to stay, close to transport options and centrally located.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Front Office Manager am 14. Feb. 2024
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Office Manager am 17. Feb. 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

10/10 – Hervorragend

taehyeong

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Front Desk Manager am 17. Feb. 2024
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai.We are very pleased to receive your high evaluation.We would be happy to hear more about your impressions of the hotel.We will make every effort to make you happy again when you come back. We look forward to welcoming you again.

10/10 – Hervorragend

Mineko, San Jose

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Front Office Manager am 17. Feb. 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are pleased to know that you appreciate your room and our hotel facilities.We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

8/10 – Gut

Cecily

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Front Office Manager am 17. Feb. 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

6/10 – Okay

Yoneo

Gut: Sauberkeit
Antwort von Front Office Manager am 17. Feb. 2024
Thank you for your stay at Mitui Garden Hotel Shiodome Italia-gai. We hope that you had a pleasant stay with us.We certainly hope we will be able to welcome you back to Mitsui Garden Hotel Shiodome Italia-gai in the near future.

8/10 – Gut

CHANG SOO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good!
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Front Office Manager am 30. Dez. 2023
Thank you for choosing Mitsui Garden Hotel Shiodome Italia-gai from among a number of hotels and taking time to review our property. We are glad hear that your stay in general was satisfactory.We hope that you could enjoy our public large bath, located on the 13th floor. Guests can stretch out and let the tiredness of the day melt away in a moment. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit.

10/10 – Hervorragend

Clive

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable stay
Great stay. Good sized room in excellent condition with comfortable bed. Room properly serviced. Sensible options for cleaning. Staff happy to store baggage during side trips and even put our suitcases in the room for our return. A big plus is opening windows for ventilation. Impossible at many Tokyo hotels. Already made reservation for our next trip
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Front Office Manager am 30. Dez. 2023
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.We are very delighted to learn that you were satisfied with your stay. Especially thank you for your lovely comments about rooms and staff. Your compliment encourages our high motivation to seeking best services. We share your comments among all staff.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon.

10/10 – Hervorragend

Ting-Hua

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Office Manager am 25. Dez. 2023
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and for taking the time to provide us your valuable feedback of your previous stay. We are very glad to see your good review about your recent stay. We try our best to fullfill the satisfaction of our guests and to make their stay comfortable. Again, Thank you very much for your feedback and we look forward to see you again in the future.

10/10 – Hervorragend

Clive

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Front Office Manager am 25. Dez. 2023
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and for taking the time to provide us your valuable feedback of your previous stay. We are very glad to see your good review about your recent stay. We try our best to fullfill the satisfaction of our guests and to make their stay comfortable. Again, Thank you very much for your feedback and we look forward to see you again in the future.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Front Office Manager am 25. Dez. 2023
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and for taking the time to provide us your valuable feedback of your previous stay. We are very glad to see your good review about your recent stay. We try our best to fullfill the satisfaction of our guests and to make their stay comfortable. Again, Thank you very much for your feedback and we look forward to see you again in the future.

8/10 – Gut

SUNKYONG

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
만족합니다
야마노테센, 지하철 위치 좋음 드럭스토어가 반경 1km내에 2개나 있어서 편함 근처네 편의점 다 있고 마트도 있음 빵집도 있음 기본은 하는 호텔임
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Front Office Manager am 30. Dez. 2023
Thank you for your stay at Mitsui Garden Hotel Shiodome Italia-gai. We are glad to hear that you have satisfied your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Shiodome Italia-gai was a memorable one and look forward to welcoming you back in the future.

10/10 – Hervorragend

Hiromi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von 宿泊支配人 am 25. Dez. 2023
この度は三井ガーデンホテル汐留イタリア街にご宿泊いただきまして誠にありがとうございました。またご滞在後に評価を賜りましたこと重ねて御礼申しあげます。満点の評価を頂戴いたしましたこと、大変光栄でございます。今後も皆様に日頃の疲れを癒し、快適にお過ごしいただける空間づくりに従業員一同尽力してまいります。お客様のまたのご宿泊を心よりお待ち申しあげております。

10/10 – Hervorragend

YOSHIYUKI

Gut: Sauberkeit und Zustand der Unterkunft
静かでいい

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Comfortable, although since it's near the subway lines you may hear trains running. Courteous staff even though there may be somewhat of a language barrier. Stations are about a 10min walk in different directions depending on whether you are taking the Yamanote line or the Keihin Tohoku/Tokyo Monorail lines.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Office Manager am 30. Dez. 2023
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.Our hotel is located near 5stations which makes you easier to go many places such as Tokyo area and airports.We are willing to find you the easiest way to get place where you will go, so please ask us anytime when you need help.We are equally very regret to hear that English speaking level of our staff failed to communicate properly and we can understand it would be frustrating for you. We do have English speaking staff, however, we have been focusing on good English communication skills for having overseas customers stay comfortably. Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Shiodome Italia-gai.

10/10 – Hervorragend

YING KIT

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
住宿整潔, 交通方便, 員工服務態度良好, 是一次滿意的住宿。
Antwort von Front Office Manager am 30. Dez. 2023
Thank you very much for staying at Mitsui Garden Hotel Shiodome Italia-gai.We appreciate you taking the time to give us your feedback.We are very delighted to read that you were satisfied with acsess and staff. Your compliment encourages our high motivation to seeking best services.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Shiodome Italia-gai again soon.

4/10 – Schlecht

Midori

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room was outdated, there was a water leakage in the bathroom. The noise of the train was unbearable with opened window while getting fresh air. I would not stay there again
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Front Office Manager am 30. Dez. 2023
Thank you for choosing to stay at Mitsui Garden Hotel Shiodome Italia-gai and for sharing other reviewers in detail.We regret to read that our services did not match your expectations. Please be aware of that we very much appreciate your feedback, as it is the best way we can improve upon our shortcomings. Thus your comments will be discussed with our team for future improvement.Let me stress once again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Shiodome Italia-gai once again for us to be able to restore your confidence in our faithful hospitality.

10/10 – Hervorragend

Scott

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Front Office Manager am 25. Dez. 2023
Thank you for having stayed at Mitsui Garden Hotel Shiodome Italia-gai and for taking the time to provide us your valuable feedback of your previous stay. We are very glad to see your good review about your recent stay. We try our best to fullfill the satisfaction of our guests and to make their stay comfortable. Again, Thank you very much for your feedback and we look forward to see you again in the future.

10/10 – Hervorragend

DONG EUN

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
긴자와 거리도 가깝고 엑스트라쇼파 요청했는데 침대가 셋팅되어있어 세명이 사용하기 편했어요. 신바시역도 가깝고 모든것이 편리했습니다 특히 대욕장도 있어서 피로를 풀기에 최고였습니다
Aufenthalt von 3 Nächten im November 2023
Antwort von Front Office Manager am 30. Dez. 2023
Thank you for choosing Mitsui Garden Hotel Shiodome Italia-gai from among a number of hotels and taking time to review our property. We are glad hear that your stay in general was satisfactory.We hope that you could enjoy our public large bath, located on the 13th floor. Guests can stretch out and let the tiredness of the day melt away in a moment. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back should you consider a future visit.