Royal-Suite | Ausblick vom Zimmer

Bewertungen von SRM Hotel Trichy

4 out of 5
SRM Hotel Trichy
Race Course Road, Tiruchirappalli, Tamil Nadu

Bewertungen

5,4
4 von insgesamt 36 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
4 von insgesamt 36 Gästebewertungen haben eine Bewertung von 8 - Gut" "
10 von insgesamt 36 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 36 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
7 von insgesamt 36 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5,6/10

Sauberkeit

6,0/10

Personal & Service

5,4/10

Ausstattung

5,6/10

Zustand der Unterkunft

5,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Ramachandran

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
The best part is this property is located near the airport. Otherwise, it is a dump - water leaking floor in the room (surprised they knew about it and still assigned to me), bad food/menu choices - particularly for vegetarians. Why would a restaurant in the middle of south India doesn't offer south Indian cuisine but offers north Indian and Chinese food items, still they are all badly cooked.
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

SRIDHAR

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Smelly rooms, dirty carpets, unprofessional staff. This property should not have been listed on Expedia.
Aufenthalt von 1 Nacht im März 2024
Antwort von SRM Hotel Trichy am 9. Apr. 2024
Dear Sridhar,We are truly sorry to hear about your experience. Your feedback is valuable to us, and we will address the issues you have raised with our team immediately. Thank you for bringing this to our attention.Thanks & Regards,Team Guest Relations

6/10 – Okay

Chandrasekar

Average
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Amitendra Nath

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Nearness to the airport is a key strength of the property. However, most rooms and toilets are fairly dated. So needs to be upgraded to be competing with its peers. The staff are very receptive and deal with requests at short notice.
Aufenthalt von 2 Nächten im Januar 2024

4/10 – Schlecht

Manorangan

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Pros: closer to airport and efficient check in Cons: well below expected standard, average food
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

RAJKUMAR

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Locally owned and maintained with no experience in hospitality. Shows up everywhere in the property from dirty linen to dirty towels. Stinky curtains , stains in the toilets. Worst experience.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

glenn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms were value for money. Except breakfast buffet is over priced.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von SRM Hotel Trichy am 30. Okt. 2023
Dear Glenn,Thank you for your feedback about our rooms being value for money. We appreciate your input regarding the breakfast buffet pricing. We will definitely take this into consideration for future improvements. If there is anything else we can assist you with, please let us know. Sandeep BhatnagarChief Operating OfficerSRM Hotels & Ramada Plaza Chennai

2/10 – Ungenügend

VINODH MASILAMANI

Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Shivakumar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Quiet environment, spacious rooms, multiple dining options, prompt service. Food was tasty. Free breakfast option which was buffet style. Friendly staff. Better than most other hotels in the area and value for money. Shower did not well as faucet was loose. Tv also did not work due to cable box non functional. Remote location is good but no shops around.
Aufenthalt von 1 Nacht im August 2023

4/10 – Schlecht

Neelima

Not worth the money spent . Room ok , no hot water . We had to shift room for hot water but no luck . Staff seems to be not well trained or mannered
Aufenthalt von 1 Nacht im Juli 2023

6/10 – Okay

Ronald, Minto

Gut: Sauberkeit und Zustand der Unterkunft
Overall Great.
Aufenthalt von 1 Nacht im Mai 2023

4/10 – Schlecht

gopalakrishnan

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We got two single bed joined sleeping arrangement instead of king size bed. Staff is discourteous. Poor cleanliness
Aufenthalt von 2 Nächten im Juli 2023

10/10 – Hervorragend

Padmanabha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
quite
Aufenthalt von 1 Nacht im Juni 2023

6/10 – Okay

OPPILAMANY

Mit der Familie gereist
Breakfast is good. No air condition outside room in common areas. Mosquitoes need to be eliminated in common areas inside hotel.Staff take long time to respond for requests. Some times require to remind few times. Travel service provided by hotel is very expensive compare to outside rates.
Aufenthalt von 5 Nächten im Mai 2023

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very bad
Bad service when the manager is not at the work. Condition of rooms and bathroom not well! Whole atmosphere is strange. Mosquito free life! Not recommended!
Aufenthalt von 2 Nächten im Februar 2023

4/10 – Schlecht

Panythasan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property needs renovation
Aufenthalt von 2 Nächten im April 2023
Antwort von GM am 17. Apr. 2023
Dear Guest, Thank you for your feedback about our property.We sincerely regret to hear that your experience did not match your expectations during your stay with us.On behalf of SRM Hotel Trichy, i offer our sincere apologies for the inconvenience incurred.We believe in the principle of guest satisfaction, but your comments indicate that we have failed to do so.Your Comments have been communicated to our top management. Please rest assured that corrective measures have been taken and will ensure that the lapses will not occur in the future.We hope that you will consider staying at SRM Hotel Trichy again so that we may show you the gracious hospitality and superb service for which we are known for.Warm regards,N Pradeep KrishnaGeneral Manager

4/10 – Schlecht

Satheesh

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Too expensive for the service provided
Aufenthalt von 1 Nacht im Februar 2023
Antwort von GM am 17. Apr. 2023
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Warm regards,N Pradeep KrishnaGeneral Manager

4/10 – Schlecht

Arunkumar

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Mediocre service overall and especially in the restaurant southern spice; indifferent staff made it discouraging to even complain!. Food way below standards of speciality restaurant. Rooms were musty smelling and daily cleaning wasn't up to the mark. Cannot believe this is a star hotel! PS: intriguingly, did not find a single smiling staff or anyone who was eager to attend to customer. Will never stay here again although the location is very convenient (proximity to airport).
Aufenthalt von 2 Nächten im Dezember 2022

8/10 – Gut

Subramaniam

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Over all it is good. Staff need more training to treat the customers.
Aufenthalt von 1 Nacht im September 2022

6/10 – Okay

Mythili

Aufenthalt von 1 Nacht im Mai 2022

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
One night at SRM
The stay at SRM was comfortable given that I was traveling on my own and there for just one night. The hotel can be so much more than what it is given that the staff and very polite, friendly and supportive. The check in was a breeze thanks to the front desk and the rooms were comfortable. The hotel could be better maintained. The breakfast was also good and the staff in the coffee shop were kind enough to help me despite the fact that I was late for breakfast. The highlight was the fitness club run by Mr. Santosh. He is an excellent instructor and very generous in his advice and counsel. So, irrespective of your health status, please make sure to use the gym at SRM and avail of Mr. Santosh’s guidance. Will return to SRM the next time I am in Trichy.
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Krishnan am 17. Jan. 2022
Dear Valued Guest, Greetings! Thank you for sharing your feedback, which we appreciate all feedback in order to continually improve our service. We are delighted to read your great review upon your stay in SRM Hotel Trichy. It gives us great pleasure to know that you had thoroughly enjoyed the stay with us. We look forward to your continued patronage and assure you of the very best in services, facilities& hospitality, which our team is committed to delivering to all our guest. Thank you for your special comments on staff hospitality and your high recommendation to other guest to have their stay at our property, We are sure that your feedback would motivate us to strive for even higher standards of excellence. We are really looking forward to welcoming you back to SRM Hotel Trichy. Warm regards, Team SRM Hotel.

6/10 – Okay

KADUR

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Location of the property is good. Resturant ambience, cleanliness and taste is very good. Service is really slow. Negative side of the property is poor facilities. Reception service is average. Room and cleanliness is pathetic. Bathroom is very congested and unclean. Overall okay property not family friendly.
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Krishnan am 12. Jan. 2022
Dear Valued Guest, Greetings of the Day!!! Thank you for sharing your feedback, which we appreciate all feedback in order to continually improve our service. We are delighted to read your great review upon your stay in SRM Hotel Trichy. At the same time, we have paid close attention to all your comments. I assure you that we will do all we can to improve the matters in making our hotel more for customer comfort. We value your comments and we will take whatever steps we can do, to correct the issues mentioned in the reviews we hope that you will consider staying at SRM Hotel Trichy again, so that we may show you the gracious hospitality and looking forward to welcoming you back to our hotel in the near future. Warm regards, Team SRM Hotel

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
It is certainly an outdated property. They had used some sort of a room freshener it was mixed with damp and a weird smell.. staying there was a struggle.
Aufenthalt von 1 Nacht im Juli 2021
Antwort von FOM am 23. Juli 2021
Dear Valued Guest, Thank you for your time on telling your experience and feedback about our property. We sincerely regret to hear that your experience did not match your expectations and you underwent several inconveniences during your stay with us. On behalf of SRM Hotel Trichy, i offer our sincere apologies for the inconvenience incurred. We believe in the principle of guest satisfaction, but your comments indicate that we have failed to do so. Just to add on, we have already started our vigorous efforts on room part maintenance for the comfort stay at all times. We hope that you will consider staying at SRM Hotel Trichy again so that we may show you the gracious hospitality and superb service for which we are known for. Warm Regards, Team SRM Hotel

6/10 – Okay

JAMES

Geschäftlich gereist
Gut: Personal & Service
Overrated
A bit overrated and expensive for the amenities provided. Towels were dirty. Bed was OK. Spacious room. Expensive bar.
Aufenthalt von 1 Nacht im November 2020
Antwort von Team SRM Hotel Trichy am 2. Dez. 2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2020
Antwort von Team SRM Hotel Trichy. am 16. März 2020
Dear Guest, Greetings from SRM Hotel, Trichy. Thank you for taking the time to share your thoughts following to your stay at SRM Hotel Trichy. It is our endeavor to provide amazing experiences and everlasting memories to each and every guest that walks through our doors, so I’m genuinely thrilled to hear about your positive feedback with regards to the Interaction with our staff. Guest satisfaction is the heart and soul of the SRM Hotel Trichy experience, and our team was excited to read your great feedback. It is wonderful to hear that you found everything you experienced satisfactory. We greatly look forward to your return Warm Regards, Team SRM Hotel Trichy.

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Room overrun with cockroaches. A business suite tuned out to be fake. Just a standard double bed room with a temp bed wheeled in.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Team SRM Hotel Trichy am 20. Feb. 2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very Near To Airport good atmosphere Villa area is very good
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Team SRM Hotel Trichy am 20. Feb. 2020
Dear Guest, Greetings from SRM Hotel, Trichy. Your kind words of appreciation have been a great source of inspiration for our team and these motivate them to serve even better every time, thus ensuring our guests take back fond memories. We look forward to the pleasure of welcoming you back to our hotel We all await your return to SRM Hotel Trichy in the not too distant future. Assuring you best of our service. Warm Regards, Team SRM Hotel Trichy

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Team SRM Hotel Trichy am 20. Feb. 2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Average service WiFi gets dropped often. Towels could be brighter and more fresh. Sheets are very old
Aufenthalt von 4 Nächten im Dezember 2019
Antwort von Team SRM Hotel Trichy am 20. Feb. 2020
Dear Guest, Greetings from SRM Hotel Trichy ! Thank you for taking the time to write us. We appreciate your valuable feedback. We apologize for inconvenience caused during your stay with us. We regret that we haven't been able to meet your expectations and we assure you that this will be looked into for amendments so that your future visits are positive. On behalf of our entire staff at SRM Hotel Trichy we thank you for your business and we hope to see you again when your travel brings you back to Trichy. Yours Sincerely, Team SRM Hotel Trichy

4/10 – Schlecht

Li Li

Hotel probably good for Tour group bad breakfast
Bad breakfast all items cold . Only gave watermelon fruit and no choice. No brown bread only white. No non veg item.
Aufenthalt von 2 Nächten im Dezember 2019

10/10 – Hervorragend

Chakravarthi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location and hotel services Would recommend without any reservation
Aufenthalt von 3 Nächten im November 2019

2/10 – Ungenügend

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
no much english speaking staff, electricity goes out all of a sudden.needs goox reno.also some english and continental as well.
Aufenthalt von 1 Nacht im November 2019

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Normal hotel for stay. Facility standards to be improved. Quality is very bad.
Aufenthalt von 1 Nacht im Oktober 2019