Standardzimmer, 1 King-Bett | Individuell dekoriert, Bettwäsche

Bewertungen von Hotel Festival Plaza Playas Rosarito

3 out of 5
Hotel Festival Plaza Playas Rosarito
Blvd Benito Juarez 1207, Centro, Playas de Rosarito, BC

Bewertungen

7,0

Gut

431 von insgesamt 1211 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
258 von insgesamt 1211 Gästebewertungen haben eine Bewertung von 8 - Gut" "
182 von insgesamt 1211 Gästebewertungen haben eine Bewertung von 6 - Okay" "
132 von insgesamt 1211 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
208 von insgesamt 1211 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,6/10

Sauberkeit

7,6/10

Personal & Service

7,0/10

Ausstattung

6,8/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Dirk

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Unterkunft war nicht wie beschrieben
Aufenthalt von 14 Nächten im April 2024
Antwort von Erika Padilla am 24. Apr. 2024
We regret the inconvenience during your stay, we have taken the task of reviewing the publications and the descriptions are indeed correct, we will contact you to find out more about your question. It is nice to know that our staff did everything possible to accommodate your requests. Greetings,

6/10 – Okay

Matthew

Mit der Familie gereist
Gut: Personal & Service
Well, let me just preface this review with the staff. The staff was extremely friendly. The location is amazing; right smack dab in the middle of downtown Rosarito. Now, here are my issues. Although the hotel states that it is welcoming to family, friends and couples, I would say that this place is only good for people who want to party all night long. It was clear in the hotel contract that there will be noise from the surrounding bars and club 24 hours a day. I had to acknowledge and sign this. I asked for the quietest room possible, but nothing can muffle the extreme noise from the discos and occasional cannon blasts or whatever type of pyrotechnics are going on. Like I said, this is no fault of the hotel. The room was dated, but clean. There was a lot of noise coming from my front door from one club. Then in the back at my window, there was a ton of noise from the other clubs. It just became too much for me and my teenage son that we decided cut bait. We packed up and drove back home around 8:30 pm. The silver lining is that the border crossing at San Ysidro (on a Saturday night) was only an hour wait. In the future, no more stays in the downtown Rosarito area for me!
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Cristal

Mit der Familie und kleinen Kindern gereist
They gave me a room in the 3rd floor looked like a trap hotel it was nasty there was cigarette burns on the bedsheet that curtains were falling off. The toilet seat was broken. I was not going to stay there with my two kids .
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

wellman

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was really rude
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Leo

Verbesserungswürdig: Personal & Service
It was in a nice place right outside of the strip
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Festival Plaza am 26. Mai 2024
Hello Leo we are so grateful that you took the time to share your feedback with us. It is a pleasure for us to serve customers like you, Good day

6/10 – Okay

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Remote control to tv was not working even after having staff fixing it the next day stopped working . . Room didnt have a iron or coffee machine like every other hotel . Very pricy hotel for something thats basic
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Festival Plaza am 25. Mai 2024
Hi Marcos: Thank you for letting us know about the issue. We apologize for any inconvenience caused by using our services. Our customers are important to us and keeping them satisfied is our top priority. We will get in touch to offer you a discount on your next visit, apologies

10/10 – Hervorragend

Carlos

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay, close to everything.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 25. Mai 2024
Hello Carlos Thank you very much for sharing your opinion about our service. We are glad to hear that our team's performance has exceeded your expectations. Thanks again,

6/10 – Okay

Jesus

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Nice place and great service but the night club up the street plays music till 3am extremely loud.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 23. Mai 2024
Hello Jesus we have received your comments, we are located near bars and restaurants in the tourist zone, we can support it in its suggestion, looking for a room not so close to these restaurants, and supporting it in question to noise, an apology, cordial greetings

10/10 – Hervorragend

Guadalupe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Estube muy contenta todos muy amables si bolberia a este hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 25. Mai 2024
Hola que tal Guadalupe Muchas gracias por compartir su opinión sobre nuestro servicio. Nos alegra saber que el rendimiento de nuestro equipo ha superado sus expectativas. Gracias de nuevo,

4/10 – Schlecht

Mireya, Moreno Valley

Mit der Familie gereist
Gut: Ausstattung
I liked that it was right by the freeway, that it's close to many bars and restaurants, and that we are given a breakfast voucher to use at a restaurant next door. The wait at the restaurant, however, was way too long and the customer service there was not good. I was waited by the podium to get my name on the waiting list for about 5 minutes. When a worker finally walked towards me, she proceeded to help a lady that was standing in line behind me and didn't even acknowledge me until I said something. We waited 30 min then ate elsewhere. The rooms Do Not have AC, and you can hear everything throught the walls, door, and windows, and you are not able to check in until 3pm. They blast super loud music till about 2-3 in the morning at a courtyard directly behind all the rooms. We had a hard time sleeping. While waiting in line to check out, I overheard a guest telling the front desk employee that he was charged for 2 nights instead of 1. The frontdesk employee told him that he was going to have to call his bank to take care of that because he was not able to issue refunds. I will not be returning to this hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hotel Festival Plaza am 22. Mai 2024
Hello, we have received your feedback, I personally, will speak with the front desk staff so that this type of issue does not happen and they give more attention to our customers, an apology

6/10 – Okay

Maria

Mit der Familie gereist
The property was good abit old butvthe wors oart was the noise at night since is so close to bars the music doesn’t stop until 2:am and it was Subday.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 22. Mai 2024
Hello, we have received in your comments, an apology for the noise, on your next visit you can ask us when you arrive the room less close to noise, greetings

2/10 – Ungenügend

Cesar

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Es el peor hotel que e conocido, este hotel necesita una remodelación completa el colchón tenía manchas y parecía muy viejo, horrible experiencia No lo recomiendo.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Erika Padilla am 21. Mai 2024
Hola Cesar,Lamentamos que su estancia no haya sido placentera, pasaremos los comentarios a nuestra gerencia para ver los temas que no le agradaron e implementar las mejoras necesarias. Saludos,

10/10 – Hervorragend

Yazmin

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Erika Padilla am 21. Mai 2024
Yazmin,Gracias por tu perfecta calificación, nos esforzamos diariamente para hacer de su estancia una experiencia perfecta, Saludos,

10/10 – Hervorragend

Sonia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place very central to all the activities, breakfast was very good too
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Erika Padilla am 18. Mai 2024
Dear Sonia,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all of our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. Take care of yourself!

10/10 – Hervorragend

Diana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have stayed in this hotel before and they havent disappointed me yet. Friendly staff, attentive to our needs and requests, with smiles, great attitude and willingness to assist. They informed me in advance of the noise level due to surrounding clubs, which I was fine with because that is why I wanted to stay there and because it doesnt affect my sleep, in the least. The food at the El Patio.. where breakfast is provided by hotel was delicious, even for the pickiest eaters! I will absolutely recommend and stay here anytime I come to Rosarito
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Festival Plaza am 15. Mai 2024
Thank you very much for your feedback we look forward to seeing you on your next visit, we hope to see you soon, you can ask about our promotions

10/10 – Hervorragend

Rocio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice penthouse with jacuzzi Comfortable
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 15. Mai 2024
Thank you very much for your feedback we look forward to seeing you on your next visit, we hope to see you soon!

10/10 – Hervorragend

Joel, San Diego

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is was the best
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 15. Mai 2024
Thank you very much for your feedback, we will continue to work to provide you with excellent service

4/10 – Schlecht

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Ok for the cheep deal
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Festival Plaza am 15. Mai 2024
We have received your feedback, we look forward to seeing you on your next visit, excellent day

8/10 – Gut

Bryan

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Festival Plaza am 15. Mai 2024
We look forward to seeing you on your next visit to Rosarito

10/10 – Hervorragend

John p

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Festival Plaza am 9. Mai 2024
Buenas tardes lo esperamos en su siguiente visita, puede preguntar por nuestras promociones welcomd summer

8/10 – Gut

Ismael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like it because everything is near by the clubs and the beach Yo pienso que el hotel debe de mejorar los colchones i almohadas para un mejor descanso
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Hotel Festival Plaza am 9. Mai 2024
We have received your comments, we hope to see you soon, you can ask about our summer packages, we are already working to improve the service to our guests as well as the hotel conditions, thank you

8/10 – Gut

Samantha

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Festival Plaza am 9. Mai 2024
Buenas tardes esperamos haya disfrutado de su estancia, lo esperamos en su siguiente visita, puede preguntar por nuestras promociones..

10/10 – Hervorragend

Mayra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good services
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 9. Mai 2024
Thank you for your feedback, we look forward to seeing you on your next visit

10/10 – Hervorragend

gilbert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great, service was nice !
Antwort von Hotel Festival Plaza am 9. Mai 2024
Thank you for your comments, we look forward to seeing you on your next visit, have a great day

8/10 – Gut

Maria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 9. Mai 2024
good afternoon, we hope to see you soon on your next trip..

10/10 – Hervorragend

Guadalupe

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice stuff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
THANK YOU WE ARE WAITING FOR YOU ON YOUR NEXT VISIT

8/10 – Gut

Jose

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Erika Padilla am 26. Mai 2024
Jose Thank you for your rating., we look forward to seeing you on your next visit, have a great day.Regards

2/10 – Ungenügend

Kimberly

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
n
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Dear Kimberly We look forward to seeing you on your next visit to Rosarito.

10/10 – Hervorragend

claudia

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Dear Claudia We look forward to seeing you on your next visit to Rosarito.

10/10 – Hervorragend

Joshua

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The receptionists on Saturday afternoon were the nicest & best I would totally come back
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Thank you for your comments, we look forward to seeing you on your next visit,

10/10 – Hervorragend

Fernando

Gut: Zustand der Unterkunft
Muy bien organizado
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Muchas gracias , seguiremos trabajando para ofrecerle un buen servicio...

10/10 – Hervorragend

Salvador

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean room and great staff. Amazing views and perfect location. Walking distance to everything in Rosarito beach.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 3. Mai 2024
Thank you very much for your feedback, we hope you will visit us soon

10/10 – Hervorragend

Arturo

Gut: Sauberkeit und Zustand der Unterkunft
Está cerca de todo
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Buenas tardes sr Arturo, lo esperamos en su siguiente visita

10/10 – Hervorragend

Anahi

Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Festival Plaza am 22. Mai 2024
Hola Anahi la esperamos en su siguiente visita

10/10 – Hervorragend

Anali

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
La atención a cliente es excelente
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Festival Plaza am 3. Mai 2024
Muchas gracias por sus comentarios, seguiremos trabajando para que cada visita sea una mejor experiencia

2/10 – Ungenügend

patricio

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
hkkhfg
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Que tal sr Patricio, esperamos nos visite pronto, que tenga excelente semana

10/10 – Hervorragend

Silvia

Gut: Sauberkeit und Ausstattung
I loved it super clean and friendly customer service all around
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Festival Plaza am 3. Mai 2024
Thank you very much for your comments, we will be working to continue providing excellent service to our clients

10/10 – Hervorragend

Francisco

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Buen dia sr Francisco esperamos en su siguiente visita sea de lo mas agradable , saludos

2/10 – Ungenügend

Hugo

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
By far the worst property I have ever stayed at. Line out the door and only one person at counter to check in. The reception area smelled like sewer. When we got to our room, the walls/windows were rattling due to the music from nearby bars/restaurants. I get it its not the hotels fault but windows we so old they wouldn’t shut to help with the noise. I booked two night and didn’t even stay for two hours. When I addressed my concerns and requested at least one night to be credited I was denied. I ended booking another room nearby. If your plans are to have a nice relaxing weekend this is definitely not the spot.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
We are very sorry for the incidents in your view, we are working to be able to provide a better service to our guests as well as our facilities. also improving the way of entry, making it faster to check in.

6/10 – Okay

Jorge

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The casitas were a nice place all I would say is that if you want some sleep this is not the place you will here the music from the clubs all night
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Festival Plaza am 3. Mai 2024
We appreciate that you like our facilities. On your next visit we will try to find a room that is not so close to the noise.

2/10 – Ungenügend

Antonio

Mit dem Partner gereist
My first impression of the hotel reception staff was real bad. There were four members of staff and in my opinion out of the four, only one of them was doing productive work. There was no excuse since there was not a lot of guests checking in when I got there. My wait time was close to thirty minutes. Again three of the four girls were looking down pretending to be doing work (ignoring me) while I was standing there. I was totally disappointed that my afternoon had to start that way. Once I finally got to checking in, the one clerk that did the check in, displayed a real condescending attitude; not a good experience. I hope the hotel management will have a talk with the staff but it’s too late for. I will never stay at that hotel if I ever decide to visit Rosarito again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Good afternoon, we are sorry for your bad experience, we are already working to improve the service with more trained staff to serve our guests, we apologize for the inconvenience.

10/10 – Hervorragend

dennis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Good morning, we hope to visit us soon, best regards.

10/10 – Hervorragend

Luis, Canoga Park

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
gracias, lo eperamos en su proxima visita..

2/10 – Ungenügend

Rosario

Aufenthalt von 1 Nacht im April 2024
Antwort von Erika Padilla am 18. Mai 2024
Dear Rosario., thank you for your visit, we are sorry that your stay was not pleasant. We would like to know more about your stay, we will contact you. Greetings,

10/10 – Hervorragend

Jose

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Buenas tardes sr Jose esperamos verlos pronto en su siguiente visita

6/10 – Okay

Veronica

Aufenthalt von 2 Nächten im April 2024
Antwort von Erika Padilla am 16. Mai 2024
Dear Veronica,Thank you very much for your comments, we will be working to continue providing excellent service to our clients.Regards,

10/10 – Hervorragend

Marco

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
What i didnt like was that when i got back to my room there was no light till 2hrs later
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Good afternoon, sorry for the problem, but there was a general failure in the Rosarito area. We hope to see you soon on your next visit and to see how to solve your experience with us.

10/10 – Hervorragend

Sandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient location. Although it’s an older hotel, it’s kept nice and clean.
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Festival Plaza am 6. Mai 2024
Thank you very much, we will be working to improve our facilities as well as the service

4/10 – Schlecht

Sendi

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
did not like that i got charged $30 for 2 towels used that they stated might be blood or chemicals. when asked to see the towels it was make up that had gotten on the towel and staff stated they had to charge us in case it would not come off. so if you use this hotel take your own towels. avoid that extra charge not worth it.
Aufenthalt von 1 Nacht im April 2024
Antwort von Erika Padilla am 24. Apr. 2024
Hello Sendi,We regret the inconvenience, we will address the issue directly with the personnel in charge of the area. Greetings,

10/10 – Hervorragend

Raniel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good prople
Aufenthalt von 2 Nächten im April 2024
Antwort von Erika Padilla am 24. Apr. 2024
Hi Raniel, thanks for your visit. Greetings,