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Bewertungen von Hilton Puckrup Hall Hotel & Golf Club, Tewkesbury

4 out of 5
Hilton Puckrup Hall Hotel & Golf Club, Tewkesbury
Puckrup, Twyning, Tewkesbury, England

Bewertungen

8,4

Sehr gut

405 von insgesamt 949 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
382 von insgesamt 949 Gästebewertungen haben eine Bewertung von 8 - Gut" "
103 von insgesamt 949 Gästebewertungen haben eine Bewertung von 6 - Okay" "
43 von insgesamt 949 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
16 von insgesamt 949 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top
TOP
Aufenthalt von 2 Nächten im Dezember 2017

8/10 – Gut

Gisela, Annett, Kempten/Bayern

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes Hotel im Gepflegten Golf-Resort
Wir waren eine Woche Gäste im Hotel. Lobenswert ist das hervorragende Frühstück. Die Sauberkeit der Tische in der Bar ist verbesserungswürdig. Aber, wir würden immer wiederkommen.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Always valuable
Second time stayed at the Hilton and I will do it again. Very good service everywhere, at the bar, at the restaurant or in the leisure area. Yes it is a bit expensive but worth.

8/10 – Gut

Torsten, Innsworth

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Teuer aber gut
Sehr gepflegtes, ansprechendes Hotel mit freundlichem Personal. Saubere Zimmer mit Bad und ausreichend ausgestattet. Spa Bereich gut (Steam room, Sauna, Pool, angegliedert eine Massage Praxis mit gutem Angebot. Nur der Pool ist etwas zu klein, das Bahnen schwimmen ist nicht möglich. Restaurant sehr gut mit gehobenen Preisen. Alles in allem ein teures Hotel mit gutem Service, das diesen Preis rechtfertigt.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel für Geschäftsreisende und Familien
Absolute empfehlenswert mit vielen sportlichen Angeboten, wie Golf, Schwimmen, Futness. Freundlicher Service. Hatte ein Zimmer im ersten Stock über der Küche. War etwas laut durch eine Schiebetüre darunter. Problemloser Wechsel incl. kleine Wiedergutmachung für eine unruhige Nacht. Ansonsten ist das Hotel absolut ruhig und dennoch zentral zu Tewkesbury. Nettes Restaurant und Bar. recht gutes Essen dort zu akzeptablen Preisen. Gutes Frühstücksbuffet.

6/10 – Okay

Kern

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
günstig auf dem Land
Für die eine Nacht war der Aufenthalt io. Das Zimmer hatte Blick auf die Golfanlage und einen Parkplatz. Es befand sich ganz am Ende eines langen Flurs mit dickem Teppich, der das Voranrollen des Koffers erschwerte. Das Zimmer war rollstuhlgängig und mit verschiedensten Einrichtungen für Behinderte ausgerüstet. Für uns Nichtbehinderte waren diese Einrichtungen zum Teil massiv störend. Der Frühstücksservice war miserabel. Die Aufmerksamkeit des Personals war nicht bei den Gästen.

6/10 – Okay

Steve

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The restaurant food choice was not appropriate for the hotel. If i had wanted to be served microwave pizza or burger i could have gone to the local petrol station.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ahmet Donmez am 20. Mai 2024
Dear Steve,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologise on behalf of my entire team. Kind Regards, Ahmet DonmezGeneral Manager

10/10 – Hervorragend

Arthur

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Ahmet Donmez am 15. Apr. 2024
Dear Arthur,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

6/10 – Okay

Richard

Aufenthalt von 1 Nacht im April 2024
Antwort von Ahmet Donmez am 26. Apr. 2024
Dear Richard,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We hope that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

8/10 – Gut

Nigel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ample FREE parking , please don’t start charging it’s rude , very helpful staff , there was no Guinness at the bar , so they specifically went to to cellar to get a can (bit bizarrely that they only brought one can up , was tempted to order a second can , just for fun )
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ahmet Donmez am 19. Feb. 2024
Dear Nigel,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

8/10 – Gut

Anna

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Ahmet am 30. Jan. 2024
Dear Anna,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

6/10 – Okay

Paul

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Nice hotel, odd customer service
Odd business model from a ‘luxury’ hotel chain, if you’re not a Gold/Silver member you won’t be given a bottle of water for your room and there are parking restrictions in some areas for the same reason.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Ahmet am 18. Jan. 2024
Dear PaulThank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. It is a Hilton wide policy to offer water to those Hilton Honours members who are a silver, gold & diamond level member. We also offer preferential parking for those who are diamond members as a thank you for their loyalty.For any inconvenience experienced I would like to apologise on behalf of my entire team. Kind Regards, Ahmet DonmezGeneral Manager

10/10 – Hervorragend

Mym

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Ahmet am 18. Jan. 2024
Dear MymThank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

10/10 – Hervorragend

Russell

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic family holiday hotel
I travel a lot for work and have to say this is one of the nicest hotels I've used in quite a while. This was a family trip with 2 adults and 2 children (1.5 & 4 y) The staff were fantastic with both the kids and adults. There was a kids activty room and kids activity sheets given to us on check in which was a nice touch and the kids loved the stickers. The 2 double beds were fine for us all to get into and the supplied crib also safe and cosy for the baby. Only slight gripe was only 4 little milks for the family although again reception got us extras. The pool was good for adults and kids, although there is no family changing room which made it slighly hard for us to all get changed this was only a minor inconvenience. Breakfast plentyful and a wide range for all tastes, also bonus points for a having a wide range of alternatives milks and GF options too. Checkin and checkout were smooth with no issues. The hotel is well looked after, as are the grounds but the real gem is the staff which were excellent!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Ahmet am 18. Jan. 2024
Dear RussellWe are delighted to receive your fantastic review of Hilton Puckrup Hall.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Ahmet DonmezGeneral Manager

10/10 – Hervorragend

Anthony

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Ahmet am 18. Jan. 2024
Dear Anthony,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

6/10 – Okay

Ellie

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Ahmet am 18. Jan. 2024
Dear Ellie,Thank you for leaving a rating for your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologise on behalf of my entire team. Kind Regards, Ahmet DonmezGeneral Manager

10/10 – Hervorragend

Christine

Aufenthalt von 1 Nacht im November 2023
Antwort von Ahmet am 18. Jan. 2024
Dear Christine,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

10/10 – Hervorragend

Elizabeth

Aufenthalt von 1 Nacht im November 2023
Antwort von Ahmet am 18. Jan. 2024
Dear ElizabethThank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

8/10 – Gut

Sheikh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I wanted a place to pray before leaving a conference and staff gave me a free late checkout so that I can do my afternoon prayers. Great service and thank you
Aufenthalt von 1 Nacht im November 2023
Antwort von Ahmet am 18. Jan. 2024
Dear Sheikh,It was a great pleasure to have you stay with us. Thank you for taking the time to write such a lovely review. Our team is committed to providing high-quality customer service, and to always exceed your expectations. Thank you for recognise our team members, they will be delighted to hear your kind words. We all hope to have the pleasure of welcoming you back in the future. Thank you for choosing to stay at Hilton Puckrup Hall.Kind regardsAhmet DonmezGeneral Manager

10/10 – Hervorragend

Ryan, Reading

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fantastic customer service
Aufenthalt von 2 Nächten im November 2023
Antwort von Ahmet am 18. Jan. 2024
Dear Ryan,We are delighted to receive your fantastic review of Hilton Puckrup Hall.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Ahmet DonmezGeneral Manager

8/10 – Gut

Neil

Aufenthalt von 2 Nächten im November 2023
Antwort von Ahmet am 18. Jan. 2024
Dear Neil,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your rating. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager

2/10 – Ungenügend

Penny

Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
Excellent hotel. Staff friendly and welcoming, fabulous building. However whilst quality and variety of breakfast food was excellent unfortunately the “hot” breakfast items were only warm. It would have helped in the plates had been warm too,
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Mark

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sunday night stay and it was very quiet. Breakfast was excellent value. Only disappointed was the cleanliness was a bit poor with cobwebs in the bedroom and more in the bathroom which were all to visible and had clearly been there for some time.
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Daran

Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice comfortable country hotel
Aufenthalt von 3 Nächten im September 2023

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
An enjoyable stay
The reception staff were very welcoming and efficient. The room was well appointed although there was no heating on this chilly evening. This was quickly attended too after one call to reception, who provided a good portable heater. The dinner in the dinning room was first class, as was the breakfast.
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Ingrid

Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Paulo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing place, nice spa and very friendly staff.
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Staff very friendly, Beth that checked us in was extremely friendly and helpful and even gave us a card and bottle of Prosecco when I told her it was our 25th wedding anniversary! Such a lovely gesture. Room was spacious although could do with updating
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Marguerite

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful Family Friendly Hotel
Brilliant stay, very comfortable and lovely staff. Excellent place to stay with a family and will definitely visit again.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

TRINA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great facilities and location. Lovely for families members of staff very friendly and helpful.
Night time view lit up
Aufenthalt von 2 Nächten im August 2023

8/10 – Gut

Kouami

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im August 2023

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Lovely Hotel, food very good although a limited menu. Breakfast was good Room was lovely but bed and pillows very uncomfortable
Aufenthalt von 3 Nächten im August 2023

10/10 – Hervorragend

Jackie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Kevin

Aufenthalt von 1 Nacht im August 2023

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
2 night visit
Friendly, efficient staff, great breakfast, good sized room, nice pool. Not an issue during our stay but noticed there was no air-con.
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Barney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very helpful staff. Very friendly. Great hotel all round!
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Chris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im Juli 2023

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall good, some room for improvement...
The hotel stay was good. Service good. Restaurant menu no longer as good as before. Very limited options, also vegetarian option and mocktails.not many healthy options on menus.
Aufenthalt von 4 Nächten im Juli 2023

10/10 – Hervorragend

Maggie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed
Aufenthalt von 3 Nächten im Juli 2023

10/10 – Hervorragend

MICHAEL

Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Miquelina

Gut: Personal & Service
Not value for money
There was a lot missing and we had to ask for it. We travelled as a couple but found only one pair or sleepers, one shower cup. Toilet paper was missing, tissue box had only 6 tissues nd we had to ask for replacement. The room was serviced at 20h on our first day nd we had to request it twice!! The staff however was extremely nice nd always ready to help
Aufenthalt von 5 Nächten im Juli 2023

10/10 – Hervorragend

Maurice

Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Philip

Aufenthalt von 3 Nächten im Juli 2023

10/10 – Hervorragend

Jean

Aufenthalt von 2 Nächten im Juli 2023

6/10 – Okay

A

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Receptionist at check-in looked like he needed a good wash and was scruffy. We went out for the day and returned at 16.45hrs and the room had not been touched Receptionist reckoned they had problems with housekeeping. The Rooms are looking dated and in need of a refresh. On a positive note the public areas are very nice with good service in the restaurant and a very good breakfast
Aufenthalt von 2 Nächten im Juni 2023

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Cleanliness not good
Reception staff on arrival were excellent. Kids pack was gratefully received. Our room was dirty, the carpet had not been vacuumed, it was stained and there were sweet wrappers.The room also felt really dated, and the sofa bed had not been made up. The pool area and changing rooms were also dirty and looked tired (used tissues and dead insects around the pool, doors missing from cubicles in the changing rooms. Food in the bar was average and overpriced. Tiny bowl of soup, roasted garlic flatbread was basically two pieces of buttered toast. Didn't bother with breakfast which was included with our room rate.
Aufenthalt von 1 Nacht im Juni 2023

4/10 – Schlecht

Anthony

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service
Not enough staff to deal with customers, resulting in lots of delays. Our room had very dated decor and was extremely humid upon arrival, opened the window to see all the rubbish bins and load in area. It smelled very badly, so we had to close the window immediately and suffer the humidity. That night, went to dinner with my kids. Pizza was £19. Pizza!!! Woken in the morning at 6am by the arrival of trucks unloading. Even with the windows closed, loud. Very much looked forward to leaving...
Aufenthalt von 1 Nacht im Mai 2023