2/10 – Ungenügend
Yok Hui
Mit der Familie gereist
10. Juni 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
1) we were not informed there was a power outage in the property before we check in. It is only after we turn on the kettle, the power tripped. This is a danger to our health and safety.
2) handwash detergent, paper towels and dish detergent were lacking. When we requested the host to provide these basics, we were told to buy it ourselves.
3) there was only ONE bathroom upstairs and ONE toilet in the laundry room downstairs. The booking advertised 2 bathrooms. This is a misleading and false advertisement.
4) the fridge and lights in the laundry room (and outside of the room) were not working due to the power outage.
5) due to the property having power trips frequently, we had to pack up and move out at 10:30pm to another accomodation. We were tired after a long day and searching for the replacement accomodation took us almost another 30mins in the dark.
6) after we checked out, the host / owner accused us of having a minor in our group, which is a false accusation. I had to interrupt my holiday to deal with her accusation. It is a very challenging experience dealing with the host/owner. No apologies were given for the accusation.
I would not recommend this property. It is a mental and physical strain throughout the stay.
Yok Hui
Aufenthalt von 2 Nächten im Juni 2024