Thank you for your feedback

Thank you for your feedback!

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our check-in process to be smooth and efficient.We're glad you enjoyed the unique experience of our elevator with its see-through window overlooking the city. It's always exciting for us to offer our guests a memorable journey from the moment they arrive.Regarding your comments about the room, we're pleased to know that you found it to be of decent size. However, we apologize for any inconvenience you experienced with the pillows. Your feedback regarding the softness of the pillows is duly noted, and we will definitely look into this matter to ensure our guests' comfort in the future.Additionally, we appreciate your feedback about the towels. We strive to maintain high standards of cleanliness and comfort throughout our accommodations, and we will address this matter promptly to ensure it meets our guests' expectations.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

Dear INOUN, Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay.We are aware of the issues you mentioned regarding the broken elevator on Shabbat and the safe being blocked upon your arrival. As for my information it all was fixed in a timely manner. Rest assured, we have already taken steps to rectify these issues to prevent any recurrence in the future.Regarding the matter of your room not being made up at the end of the day, we sincerely apologize for the oversight. Upon investigating, we found that a "Do Not Disturb" sign was placed on your door, indicating to our housekeeping team not to enter the room. Nevertheless, we understand your disappointment and frustration, and we regret that we were unable to meet your expectations in this regard.In response to your concerns, we have already provided a gesture as a token of our apology for the inconvenience you experienced. We hope that this gesture demonstrates our commitment to ensuring our guests' satisfaction.Once again, we apologize for the shortcomings you encountered during your stay. We appreciate your feedback as it helps us to continuously improve our services. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience.

Thank you for your feedback!

Thank you for the review.

Cher Jinathan, Nous tenons à vous remercier d'avoir pris le temps de partager vos réflexions et opinions sur votre récent séjour dans notre hôtel.Nous avons soigneusement examiné vos commentaires et souhaitons répondre aux préoccupations que vous avez soulevées concernant les frais associés à certains de nos services. Nous nous excusons si une confusion ou des désagréments ont été causés pendant votre séjour. Veuillez nous permettre de fournir quelques éclaircissements sur nos offres de services.Nous sommes fiers d'offrir une gamme de services pour garantir à nos clients un séjour mémorable et confortable. Certains de ces services sont inclus dans le prix de la chambre d'hôtel, tandis que d'autres sont disponibles moyennant des frais supplémentaires. Nous comprenons l'importance de la transparence, c'est pourquoi tous les frais supplémentaires sont toujours clairement indiqués et nous ne cachons jamais rien. Si vous avez d'autres questions ou avez besoin d'une assistance supplémentaire, n'hésitez pas à nous contacter directement.

Dear Jose, thank you for the review. Our team works exceptionally hard to curate a memorable stay for every guest and I am pleased to see that their efforts did not go unnoticed. Thank you again for your review and we welcome you back to the David Kempinski Tel Aviv.

Dear Jose, thank you for the review. Our team works exceptionally hard to curate a memorable stay for every guest and I am pleased to see that their efforts did not go unnoticed. Thank you again for your review and we welcome you back to the David Kempinski Tel Aviv.

Thank you for your feedback!

Thank you for the rating!

Dear Guest, thank you for sparing the time to share these wonderful comments about your recent visit. Sincerely, Aleksandra Miliavskaya, Quality manager

Dear Zachary, thank you for taking the time to leave such a wonderful review. We are thrilled to hear that you enjoyed your recent stay with us so much. Our team works exceptionally hard to curate a memorable stay for every guest and I am pleased to see that their efforts did not go unnoticed. We are delighted by your kind words and we hope to welcome you back again soon at The David Kempinski Tel Aviv. Sincerely, Aleksandra Miliavskaya Quality Manager

Dear Seth, thank you for sparing the time to share these wonderful comments about your recent visit. Sincerely, Aleksandra Miliavskaya, Quality manager

Dear Tali,We are very disappointed to hear that you were not impressed with our service for your second visit.We want you to know that your feedback is extremely valuable to us. Please know that we are committed to providing our guests with the highest level of service, and we hope that you will give us another opportunity to exceed your expectations in the future. We would be honored to have you as our guest again. Rest assured that we will look into the issues you highlighted and make sure to organize the trainings and tune the processes. We hope that we will welcome you again and provide you with the finest hospitality here at the David Kempinski Tel Aviv. Sincerely,Aleksandra Miliavskaya Quality Manager

Thank you for the rating!

Thank you for the rating!

Dear Guest, I'm sorry to hear about the issues you experienced during your stay. Regarding the key, we did face some issues that day with our system because of the clock change. Of course, there is no excuse and our guests should never suffer from it, but we tried our best to resolve it as fast as we can. I am really sorry for this situation. Moreover, the behavior of the front desk as you describe it should never be possible in a luxury hotel. Let me assure you that we will provide an extra training to our staff. As for breakfast, we appreciate your feedback, and we will take it into consideration, although some guests called our breakfast one of the best on the Tel Aviv coast. Please let us know if you have any dietary restrictions or preferences, and we will try our best to accommodate them. Regarding the dust, I apologize for any inconvenience caused. We are trying to maintain the cleanliness of outside windows on the highest level. Thank you for bringing these issues to our attention. We value your feedback, and we will do our best to make your next stay as comfortable and enjoyable as possible. We hope to welcome you back again at The David Kempinski Tel Aviv. Sincerely, Aleksandra Miliavskaya Quality Manager

Thank you for the rating!

Dear Riva, thank you for your review and we hope to see you again soon.Sincerely,Aleksandra Miliavskaya,Quality manager

Dear Tali, thank you so much for taking the time to write such a wonderful review. Sincerely, Aleksandra Miliavskaya, Quality manager

Dear Andrew, Thank you for taking the time to leave such a wonderful review. We are thrilled to hear that you enjoyed your recent stay with us so much. I am sorry to hear about check in delay, we shall investigate further. We delighted by your kind words and we hope to welcome you back again soon at The David Kempinski Tel Aviv.

Cher Rubben, merci d'avoir pris le temps de partager ces merveilleux commentaires sur votre récent séjour avec nous. Nous sommes ravis d'apprendre que vous avez des souvenirs positifs. Ce fut un grand plaisir de vous accueillir au David Kempinski Tel Aviv. Merci beaucoup de nous avoir choisis pour vos vacances et nous nous réjouissons de vous accueillir à nouveau à l'avenir! Cordialement, L'équipe des relations clients

Dear Henrik,Thank you for taking the time to share your comments about your experience. We are glad you enjoyed your stay at The David Kempinski Tel Aviv. We are looking forward to welcome you back! With kindest regards,Guest Relations Team

Dear Mor,Thank you for your high evaluation!We are looking forward to welcoming you back in the David Kempinski Tel Aviv

Dear Scott,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your time with us, especially our delicious breakfast and the most exciting location in the city. We look forward to welcoming you back soon.

Dear Eliyahu,Thank you for your feedback! We're delighted to see that you enjoyed your experience with us and we look forward to welcoming you back.

Dear Marcos, Thank you for taking the time to review your stay with us. We are dedicated to providing the highest quality and a consistent level of service for all our guests. Thank you for addressing these important issues which give us opportunity for improvement, and you can rest assured that we have communicated your comments to the relevant teams. Nevertheless, we are happy to hear that you enjoyed your time with and we look forward to the prospect of welcoming you back in the future.

Dear Marni,Thank you for your high evaluation! We are looking forward to welcoming you back in the David Kempinski Tel Aviv

Dear Deborah, Thank you so much for such a high evaluation of our hotel, we are absolutely happy and honored to see it and we are looking forward to welcoming you back in The David Kempinski Hotel soon!