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Bewertungen von Adelphi Motel

3 out of 5
Adelphi Motel
Cnr Kaimanawa & Heu Heu Sts, Taupo

Bewertungen

8,4

Sehr gut

149 von insgesamt 376 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
176 von insgesamt 376 Gästebewertungen haben eine Bewertung von 8 - Gut" "
35 von insgesamt 376 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 376 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 376 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

7,4/10

Ausstattung

8,0/10

Zustand der Unterkunft

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Der Empfang war äußerst herzlich, die Mitarbeiterin war sehr hilfsbereit und gasfreundlich. In der Unterkunft hat es uns an nichts gefehlt, alles war sehr sauber und lud zum Wohlfühlen ein. Der See, Gastronomieangebot und Einkaufsmöglichkeiten befanden sich in Fußnähe. Punktabzug gab es lediglich für die Lage an der Straße. Fazit: sehr empfehlenswert - immer gern wieder
Aufenthalt von 1 Nacht im Februar 2019
Antwort von VW am 24. Feb. 2019
Vielen Dank für Ihre Bewertung. Es war mir eine Freude, Sie zu haben. Wir freuen uns, dass Sie Ihre Unterkunft genossen haben. Wir freuen uns, Sie vielleicht eines Tages wiederzusehen.

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Personal & Service
Ich kann keine Aussage über den Zustand des Motels machen, da uns die Unterkunft, die ich 10 Monate zuvor verbindlich gebucht hatte, vier Stunden vor Ankunft per Mail storniert wurde. Als wir mit der fünfköpfigen Familie eintrafen, wurde uns mitgeteilt, dass man unsere Unterkunft für einen höheren Betrag vermieten konnte.
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von VW am 14. Jan. 2019
We are perplexed by this review as we have not had any cancellations nor have we made any cancellations.

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Dont stay.
Very disappointing. This hotel is used as a WYNNs hotel we have found out since and at the time we were staying there we could not park our car outside due to visitors cars. police were called to a unit opposite ours due to family issues. windows were broken and a lot of noise. Felt unsafe for my family. The staff tried their best but honestly this should not be an accommodation attached to Hotel.com
Aufenthalt von 1 Nacht im September 2020

2/10 – Ungenügend

Disgusted, NEW ZEALAND

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room smelt really bad of cigarette smoke, the sheets stunk of cigarette smoke, there was holes in the door, it looked like it had been punched. The whole place felt dirty. Paint was flaking off the ceiling in the bathroom. 1 heater didn't work at all, the other looked unsafe to use. 1/2 a roll of toilet paper for 4 people to use. The property appeared to also be used as WINZ housing (this should have been disclosed). Trying to use the driveway was a nightmare as it was blocked by multiple cars. Would never stay here again and would not recommend others stay
Aufenthalt von 1 Nacht im August 2020

4/10 – Schlecht

Gloria, Wellington

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The rooms were clean and beds made nice and fresh and the staff were welcoming. However, the rooms weren’t ready when we arrived at 3pm. We had to ask for tea & coffee, towels (twice), a heater, pillowcase etc. There was a hole, the size of a fist, in one of the doors. The parking was a shambles- no order, driveway was blocked several times. The decor is very outdated and is in major need of an update. Heads up, this motel is a Winz Emergency Accommodation so there were a lot of people in this reasonably small property and it was noisey at times.
Aufenthalt von 1 Nacht im August 2020

2/10 – Ungenügend

Paul, Auckland

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awful, tried to put me into smaller unit than what had been booked. Unit had non working lights , heaters did not work, No tea or coffee sachets or milk supplied, No soap in fitted dispensers, Old toilet roll had been wet and dried out. Other units had been let out to long term tenants who argued and used foul language. Rubbish and alcohol cans strewn around parking area and not cleaned up at any time. Unable to contact office to have anything put right and at checkout manager then decided he did not speak English. Credit card fees deducted on arrival not at finish. Do NOT stay here
Aufenthalt von 2 Nächten im August 2020

4/10 – Schlecht

Jonno, gisborne

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The beds smell of smoke and our room had been changed from what arevasked for, we had to share a bed, there was no tv remote so can't watch the tv. There was only cutlery for two people even though it was a 3 bed unit whick we had 4 in, only two chairs and no tsble.
Aufenthalt von 1 Nacht im Juli 2020

2/10 – Ungenügend

Peter

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Too dirty and too old.
The bed sheets have not changed and found many hair in side the sheets. We asked a staff give us 3 clean bed sheets and we changed them by ourselves.
Aufenthalt von 1 Nacht im Juli 2020

2/10 – Ungenügend

Verifizierter Reisender

Adelphi Cancelled our room and we couldn't find any other accommodation
Aufenthalt von 1 Nacht im Juli 2020

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Most awful experience ever
We had previously stayed in this motel few years back and was happy with it, however the owners seem to have changed and when we got there they got our booking dates wrong and said they didn't have a room for us. There was also another family trying to check in and their booking was "cancelled". It was a busy weekend in taupo and we had nowhere else to go as all hotels in taupo, turangi and rotorua were fully booked! definitely not impressed. I suspect the owners resold the rooms for a higher price given demand is high. will never ever book there again, it was really stressful ringing around to find emergency accomodation at the start of a holiday!
Aufenthalt von 2 Nächten im Juli 2020

4/10 – Schlecht

Lisa

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disappointing
This was our third stay at this property and both times previously have been very good, hence us rebooking. This stay, however, was very disappointing. We booked a 1 Queen Bed, Balcony with lake views room (which we have stayed in previously) & on arrival we were told that room was booked & we were put in a room with no balcony or lake view. When we questioned this we were told we must have got confused with a sister property closer to the lake! We had to ask for towels, a power board, a rubbish bin & had to finish making up our bed with blankets. The kitchen crockery & cutlery were grubby (we washed everything before using it) & the microwave was a complete no go!! When we came to clean up before we left we found tissues under the bed (yuck) and no sink plug in the kitchen. We hardly saw the “manager” & the neighbouring units were noisy (loud boom box speakers). Such a shame. We won’t be staying again!
Aufenthalt von 1 Nacht im Mai 2020

6/10 – Okay

Linda

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Dropped in standard since last visit.
We have stayed here before, but this time we noticed a drop in standard of cleanliness. The kitchen floor was very sticky like it hadn’t been washed and there was a bottle lid and a dead cockroach behind the curtain.
Aufenthalt von 1 Nacht im März 2020
Antwort von jay am 31. März 2020
Thanks

8/10 – Gut

Jan, Auckland

Mit dem Partner gereist
Gut: Sauberkeit
all ok some redecorating required Staff no t easy to contact when checking out.
Aufenthalt von 1 Nacht im März 2020
Antwort von jay am 31. März 2020
Thanks

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
I thought the property represented value for money . For a team away from home it was very satisfactory . Just a little bit random that we actually had to ask for milk ,and they had to go to the supermarket to buy it .
Aufenthalt von 1 Nacht im März 2020
Antwort von jay am 31. März 2020
Thanks

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our room had a view if the lake, room was clean and tidy
Aufenthalt von 1 Nacht im März 2020
Antwort von jay am 31. März 2020
thanks

8/10 – Gut

Hone

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
very good
Aufenthalt von 1 Nacht im März 2020
Antwort von Jay am 31. März 2020
Thanks

10/10 – Hervorragend

Cindy

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Friendly people and we had a lovely stay. No one was there when we checked out and there was no Drop box for the keys. I felt a little uncomfortable leaving the keys on the table.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von jay am 28. Feb. 2020
hi we are fully secured please ie. we didn't had any issue until now thanks

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good value for money. Could improve with air con.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von jay am 28. Feb. 2020
yes we will shortly Thanks

8/10 – Gut

Heather

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good Value near the Lake and Town
We were very happy with our Lake View Room. Large/spacious lounge/bed area plus our own balcony. Basic shower, vanity and kitchenette but perfectly functional, very clean and well equipped. Handy to town yet quiet and only one or two blocks back from the Lake so walking around was easy. Great value. Nice man who has recently taken the property over.
Aufenthalt von 2 Nächten im Februar 2020
Antwort von jaiju am 17. Feb. 2020
Thanks

6/10 – Okay

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
It was clean and basic. No air conditioning on a really hot evening made it difficult to sleep, but otherwise good
Aufenthalt von 1 Nacht im Februar 2020
Antwort von jaiju am 17. Feb. 2020
we very happy solve heating issue thanks

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Excellent service and lovely room. Would recommend to whanau and friends 😊
Aufenthalt von 1 Nacht im Februar 2020
Antwort von jaiju am 17. Feb. 2020
Thanks

4/10 – Schlecht

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I have stayed at this property 4 time before this visit. I believe this property has recently changed hands, My room lived up to expectations. However the reception staff insisted I pay cash instead of using my credit card. Reception said their credit card processing wasn't working. I wasn't happy with this. I left my credit card details and the accommodation cost was put through on Monday 10th. My thought is that their system was available and they just wanted my cash. I will look elsewhere in Taupo for accommodation in the future despite Adelphi being so handy to town.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von jaiju am 17. Feb. 2020
hi , you no need to worry we will not charge your credit card our owner ship has been changed so our account eftpos name changing process thats a we request cash payment nextime you no need to pay cash Thanks

8/10 – Gut

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
As indicated on you website that l can pay at the accommodation and was charged to the card was annoying and immature.
Aufenthalt von 1 Nacht im Januar 2020
Antwort von VW am 4. Feb. 2020
We thank you for your feedback; we will investigate this further to avoid any future inconvenience to yourself and other guests.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
I was concerned that dogs were staying at the motel,as the weather was very hot and they were kept inside.There was only fans to cool the units.Also the microwave door was cracked on the outside and should have been replaced.
Aufenthalt von 3 Nächten im Januar 2020
Antwort von VW am 3. Feb. 2020
Thank you for your feedback.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
i liked the motel very much and was very good for the price
Aufenthalt von 1 Nacht im Januar 2020
Antwort von VW am 30. Jan. 2020
Thank you for your review. We are glad that you enjoyed your stay with us.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2020
Antwort von VW am 22. Jan. 2020
Thank you for your review. We appreciate you taking the time to give us feedback.

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im Dezember 2019
Antwort von VW am 16. Jan. 2020
Many thanks for your review and for choosing to stay with us; it is appreciated.

8/10 – Gut

PER

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2020
Antwort von VW am 27. Jan. 2020
Thank you for your review.

10/10 – Hervorragend

Julie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesome place to stay
Such a great motel. Rooms were spacious. The beds were really comfortable to sleep in. Would recommend this to all families. Five minute walk to the shops and lake.
Aufenthalt von 3 Nächten im Januar 2020
Antwort von VW am 11. Jan. 2020
Thank you for your review. It was an absolute pleasure having you and your family stay with us, we are glad you had a really good time and enjoyed your stay with us and visiting Taupo.

10/10 – Hervorragend

Verifizierter Reisender

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean, great location, our doggos had a great time. Thank you!
Aufenthalt von 1 Nacht im Januar 2020
Antwort von VW am 10. Jan. 2020
Thank you for your review and for choosing to stay with us. Glad you all had a good time; we enjoyed being your hosts.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2020
Antwort von VW am 10. Jan. 2020
Thank you for staying with us.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von VW am 25. Dez. 2019
Thank you for your review and for choosing to stay with us. We are glad you enjoyed your time with us.

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Dezember 2019
Antwort von VW am 18. Dez. 2019
Thank you for your review. We are glad you enjoyed your stay.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay when your busy all day and just need a place to sleep.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von VW am 12. Dez. 2019
Thank you for your review and feedback. We are glad you had a good rest. Look forward to welcoming you again.

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
......................................................................................................
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von VW am 8. Dez. 2019
Thank you for your review. We are glad you enjoyed your stay with us. We hope to welcome you again some day.

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im November 2019
Antwort von VW am 26. Nov. 2019
Thank you for your review. We appreciate and thank you for choosing to stay with us. We hope we see you again one day.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean, Comfortable spacious and well priced
We had a Lake View unit which was the only upper level unit. Yes we could see the lake. Very spacious, clean, quiet and comfortable unit. New floor coverings and furnishings. Kitchen and bathroom had not been updated like other rooms we could see, however it was older, but still good. Older taps were so clean and polished you could see your face in them. We even saw the cleaner cleaning windows on one of the units! Nice built in desk with convenient power points for laptop and phone. Table in kitchen, lounge and coffee table in lounge area along with comfortable bed. Lots of TV channels to see. We walked into town just a couple of blocks away where there were lots of eating choices. Good value for money and we would stay again.
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von VW am 7. Nov. 2019
Thank you for your review. We are glad you enjoyed your stay with us and we do look forward to welcoming you again.

8/10 – Gut

Feng Juan

Aufenthalt von 1 Nacht im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von VW am 24. Okt. 2019
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 – Gut

Verifizierter Reisender

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to amenities. Clean. Pet friendly. Quietly located away from main stream.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von VW am 20. Okt. 2019
Thank you for your review and feedback. We are glad you enjoyed your stay and do look forward to welcoming you again hopefully for another visit.

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
This motel is badly overdue a maintenance overhaul. Wallpaper has come away from the walls in the bathroom and just been painted over. Lino in the bathroom area has very unpleasant staining. The majority of fixtures and fittings are old and seem to be upgraded only at end of life, so are pretty hotchpotch. The curtains are tired and there are no sheer curtains for during the day. The lighting is harsh, the sofabed has a bad slope on it and the main bed is unforgiving. There are insufficient electric plugs, leaving cords draping from the TV to a power board on the floor below. It was of acceptable cleanliness, with commercial linens, etc, but it wouldn't take a lot of effort to make it fresher and more pleasant.
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von VW am 16. Okt. 2019
Thank you for your review; your comments have been submitted to the owner. We are dismayed to hear that you did not enjoy your stay and were not aware of the issue with the sofa bed; this has now been attended to. We will investigate each of your concerns and take appropriate action.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really n8ce people and nice place to love. Recommended and next time I will book the same motel
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von VW am 21. Nov. 2019
Thank you for your review. We are happy you enjoyed your stay with us, thank you for choosing to stay with us. We look forward to welcoming you again.

8/10 – Gut

Julie, Sydney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spacious and very clean. Kitchen was very well stocked with clean items (eg. frypan, plates, glasses, cups etc). Good location, close to town.
Aufenthalt von 1 Nacht im September 2019
Antwort von VW am 2. Okt. 2019
Thank you for your review. We are glad you enjoyed your time staying with us and it would be a pleasure to be able to welcome you all again. We wish you safe travels.

8/10 – Gut

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Comfortable and clean rooms, with an excellent kitchen and super friendly host.
Aufenthalt von 3 Nächten im September 2019
Antwort von VW am 23. Sept. 2019
Thank you for your review. We are glad you enjoyed your stay. It was a pleasure to have you here.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
受付のかたの対応は最高。現地冬に行ったが、若干暖房系が弱く寒かった。
Aufenthalt von 2 Nächten im August 2019
Antwort von VW am 21. Sept. 2019
Thank you for your review.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2019
Antwort von VW am 16. Sept. 2019
Thank you for your review. We hope you enjoyed your stay with us and we look forward to perhaps welcoming you again.

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im August 2019
Antwort von VW am 28. Aug. 2019
Thank you for your review. It is appreciated.

8/10 – Gut

Noor Azman

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The owner is one of the nicest person I've ever meet. Thank you for your hospitality. Nice place and close to Lake Taupo. I will return!
Aufenthalt von 1 Nacht im August 2019
Antwort von VW am 18. Aug. 2019
Thank you - it was a real pleasure to have you and your family staying with us; we enjoyed having you here. We look forward to you coming back again and hope next time you will visit us longer.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im August 2019
Antwort von VW am 18. Aug. 2019
Thank you for your review. We are glad you enjoyed your stay with us and we look forward to welcoming you back some day.

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good value for money. Nice room with good facilities. WiFi was useless in the room.
Aufenthalt von 1 Nacht im August 2019
Antwort von VW am 13. Aug. 2019
Thank you for your review. Your feedback is important to us and we would like you to know that we have instigated action regarding the Wifi Service and have arranged for a technician to come and investigate further so that we can improve this service for all of our guests. We do hope you will come and visit us again.