Dear BreeannaThank you for taking the time to share your feedback about your stay at our hotel. We appreciate your kind words about our property, cleanliness, and staff.However, I want apologize for the issue you experienced ,regarding payment. We understand that this caused inconvenience and frustration, and we appreciate your patience in resolving the matter with Expedia.Please know that we take full responsibility for the miscommunication and additional charges. You are right that we should have addressed this with Expedia instead of involving you, our valued guest. We will use this as a learning opportunity to improve our internal processes and communication with our online travel agency partners.Regarding your concern about booking online, we want to assure you that we are working to ensure a seamless payment process for all our guests. We will do our best to prevent similar issues in the future.Although we understand your decision not to return, we hope you will give us another chance to serve you better in the future. If you have any further concerns or suggestions, please don't hesitate to contact me directly.Thank you again for your feedback, and we wish you safe travels.Sincerely,SolomonHotel Manager