2/10 – Ungenügend
Marta
18. Feb. 2020
Verbesserungswürdig: Sauberkeit, Personal & Service und Komfort des Zimmers
Not worth it
We stayed in this house for 6 days and I can say that the experience was not what we've expected. When we checked in we did not get a room that we've originally booked. In our six day stay nobody bothered to clean the room, change towels or bring toilet paper, we had to ask for it or wonder in the middle of the night around the house and try to find it ourself.
When you are on vacation you want to enjoy but in this place was impossible as from the morning there were renovations in the house as they were adding extra rooms and all you can hear was constant hammer banging and drilling.
What to say about the owners? Well nothing to say as they never greet us or asked us how is our stay in their house, never approached us to check on us but magically there was one situation when the lady owner showed up and that was when we were checking out so she came and checked the room and ask us where is the missing towel, we told her we left it on the balcony to dry out as it was smelly and wet as nobody bothered to change our towels in 6 days stay but the towel was not there anymore so she accused us of stealing it. We told her you can search us and all of our luggages as apparently someone from the staff put it to laundry or maybe one of the guests took it accidentally. Anyway just to leave from there we had to pay for the missing towel. So apparently the missing towel is a big deal but if you don’t have toilet paper and nobody cleans your room for 6 days who cares.
Marta
Aufenthalt von 6 Nächten im Januar 2020