Dear Guest, Thank you for your review. We would like to apologise for the issues you have encountered during your recent stay. I believe that you have booked a studio apartment during your stay. Our rooms are non-smoking rooms hence all windows particularly in studio apartments are locked. With regards to cleaning the dishes, unfortunately our housekeeping team only has allocated minutes to service your room and it does not include clearing up the dishes. We would highly recommend to book a 1bedroom apartment on your next stay (same as the one next to your room) as this room has a balcony, dishwasher and laundry facility inside the apartment so you do not need to go to the common laundry and wait for 3 hours. Once again, we apologise for any inconvenience and thank you for your review. Kind Regards, Quest Liverpool

Hi Aaron,Thank you for your review and feedback regarding your stay at Quest Liverpool. We were happy to hear that your stay met your expectations, and the staff were helpful. We do apologise for the external noise that you experienced which seemed busier during your stay. We are always looking to improve and thank you for choosing Quest Liverpool for your stay.Kind RegardsQuest Liverpool

Hi Penh,Thank you for leaving a review at Quest Liverpool, our main goal is to make your stay effortless and as comfortable as possible. We hope you enjoyed the convenience of the self-contained apartment. Hope to welcome you back!Kind RegardsQuest Liverpool

Hi Archena, We thank you for taking the time to give Quest Liverpool 5/5 review. We hope during your stay you took advantage of the facilities in our fully equipped kitchen. We do hope to see you again!Kind Regards,Quest Liverpool

Thank you Verga for taking the time to rate our property Quest Liverpool 5/5! Hope to welcome you back soon!

Thank you for your review - it was lovely to hear that our Team was friendly!

Dear Caitlin, Thank you for taking the time to review on your recent stay here at Quest Liverpool. Please accept our apologies for the aspects of your stay that were not as you had expected. We appreciate your feedback and will use it to help us improve where we can. Hope to welcome you back at Quest Liverpool again soon. Warm Regards, Quest Liverpool

Dear Megan,Thank you for choosing to stay at Quest Liverpool and taking the time to provide feedback about your experience. I will be sure to pass on your wonderful comments to the team.At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect.I have discussed your feedback with our housekeeping team to ensure that such issues do not recur.I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest Liverpool.Kind RegardsQuest Liverpool

Dear Stephen,Thank you for taking the time to share your experience. We are glad that you had an awesome stay, enjoying our rooms and location.We hope to see you again soon at Quest Liverpool. Warm Regards,Quest Liverpool

Dear Guest, Thank you for choosing to stay at Quest Liverpool and taking the time to provide us your feedback. We sincerely apologise that you are unhappy with regards to the security bond. We have released security bond after your departure, as per bank it usually takes 3-5 banking days for it to be available back on your account. Please note that it is a standard hotel industry practice that most hotels request for preauthorization at the time of check in. Once apologies for any inconvenience this may have caused.Warm Regards, Quest Liverpool

Dear Steven,Thank you for taking the time to share your experience. We are glad that you had an awesome stay, enjoying our rooms and location. We hope to see you again soon at Quest Liverpool. Warm Regards,Quest Liverpool

Dear Mahmood,Thank you for taking the time to share your experience. We are glad that you had an awesome stay, enjoying our rooms and location. It is always wonderful to receive positive feedback, especially when it highlights how helpful our staff strive to be. We hope to see you again soon at Quest Liverpool. Warm Regards,

Dear Nathan,Thank you for choosing to stay at Quest Liverpool. We appreciate you taking the time to share your feedback and 5/5 Rating. We are pleased to know that you like our apartment facilities and location of the property. We hope to see you again at Quest Apartment Hotels soon. Kind Regards,

Dear Marc, Thank you for taking the time to review on your recent stay here at Quest Liverpool. Please accept our apologies for the aspects of your stay that were not as you had expected. We apologies for the inconvenience, please note that it is a standard hotel industry practice that most hotels request for preauthorization at the time of check in. Once apologies for any inconvenience this may have caused. Hope you will choose to stay with us again at Quest Liverpool. We appreciate your feedback and will use it to help us improve where we can. Kind Regards,

Dear Kathryn,Thank you for choosing to stay at Quest Liverpool and taking the time to provide feedback about your experience.At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect.I have discussed your feedback with our housekeeping team to ensure that such issues do not recur.I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest Liverpool.Kind Regards

Dear ArunKumar, Thank you for taking the time to share your experience. We are glad that you had an awesome stay, enjoying our rooms and location. It is always wonderful to receive positive feedback, especially when it highlights how helpful our staff strive to be. We hope to see you again soon at Quest Liverpool. Warm Regards,

Dear Adinarayana, Thank you for taking the time to review on your recent stay here at Quest Liverpool. Please accept our apologies for the aspects of your stay that were not as you had expected. Please also note daily service is not provided on Sundays however it can be schedule upon request. We appreciate your feedback and will use it to help us improve where we can.Hope to welcome you back at Quest Liverpool again soon. Warm Regards,

Dear Peter, Thank you for your feedback on recent stay with Quest Liverpool, we are glad you found the location of our property to be desirable for your needs in Liverpool. We look forward to seeing you at Quest Liverpool again soon. Warm Regards,

Dear Louise,Thank you for your 4/5 Rating and sharing your experience. We were pleased to read your comments and are happy to know that you have enjoyed your recent stay at Quest Liverpool. We look forward to welcoming you to Quest Liverpool again in the near future.Warm Regards,

Dear Gursevak, Thank you for choosing to stay at Quest Liverpool. We appreciate you taking the time to share your feedback and 5/5 Rating. We are pleased to know that you like our apartment facilities and location of the property. We hope to see you again at Quest Apartment Hotels soon. Kind Regards,

Dear Rossi,Thank you for your 5/5 Rating and sharing your experience. We were pleased to read your comments and are happy to know that you have enjoyed your recent stay at Quest Liverpool. We look forward to welcoming you to Quest Liverpool again in the near future. Warm Regards,

Dear Guest, Thank you for taking the time to leave feedback about your recent stay at Quest Liverpool. I am disappointed to hear about your experience. I have passed on your feedback to our Hotel Manager who will address this matter with Maintenance team to ensure our high standards are continuously met. We hope you give us another opportunity in the future. Warm Regards,

Dear Owen,Thank you for taking the time to submit feedback on your recent stay with Quest Liverpool. Our team was pleased to read that you enjoyed your stay. We apologise for the inconvenience regarding parking fee, our hotel parking charges are in line with all hotels located in Liverpool CBD and are applied due to having limited car parking on site. We look forward to welcoming you to Quest Liverpool again in the near future. Warm Regards,

Dear Tonu, Thank you for your 5/5 Rating and sharing your experience. We were pleased to read your comments and are happy to know that you have enjoyed your recent stay at Quest Liverpool. We look forward to welcoming you to Quest Liverpool again in the near future.Warm Regards,

Dear Vijender, Thank you for your 5/5 Rating and sharing your experience. We were pleased to read your comments and are happy to know that you have enjoyed your recent stay at Quest Liverpool. We look forward to welcoming you to Quest Liverpool again in the near future. Warm Regards,