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Bewertungen von Kimpton Margot Sydney, an IHG Hotel

5 out of 5
Kimpton Margot Sydney, an IHG Hotel
339 Pitt Street, Sydney, NSW

Bewertungen

9,0

Wunderbar

64 von insgesamt 96 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
17 von insgesamt 96 Gästebewertungen haben eine Bewertung von 8 - Gut" "
10 von insgesamt 96 Gästebewertungen haben eine Bewertung von 6 - Okay" "
2 von insgesamt 96 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 96 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Paul Hamilton

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
Great hotel, shame about the crazy loud construction work going on outside. It went to 11-pm!
Aufenthalt von 2 Nächten im März 2024
Antwort von The Reservations Team  am 26. Apr. 2024
Dear Paul,  Thank you for taking the time to review your recent stay with our hotel. While it seems that we did not lived up to your expectation, we hope that you still enjoyed your time with us. We are continuously improving our offering and service and have passed your feedback onto hotel management and hope to welcome you back soon.Kind regards, The Reservations Team

10/10 – Hervorragend

Sean Ernest

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von The Reservations Team  am 8. Apr. 2024
Dear Sean, Thank you for taking the time to review your most recent stay at our hotel. We are delighted to see that you enjoyed your time with us and are already looking forward to welcoming you back for another stay soon. Kind regards,

10/10 – Hervorragend

Jonathan, Surrey

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place
Aufenthalt von 4 Nächten im März 2024
Antwort von Reservations am 27. März 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 – Hervorragend

Ryan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic freshly remodeled hotel in the center of the CBD. The staff and amenities were great. The room was large, luxurious and quiet. The free happy hour each night from 5pm-6pm was a great way to meet guests and get travel tips. If it's your first trip to Sydney you might want to stay somewhere with a view as this hotel does not offer any views unlike the comparably priced hotels near the water.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Reservations am 27. März 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 – Hervorragend

Kathryn-Marie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel, location fabulous and staff all lovely. Nice warm pool
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Reservations am 27. März 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 – Gut

Zulfikar

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stay was good after room change due construction after 11pm to late breakfast was same everyday tea coffee warm until we spoke with managers
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Reservations am 27. März 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 – Hervorragend

Katharine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were amazing - truly embraced the meaning of hospitality.... well done!
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Reservations am 27. März 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 – Hervorragend

Jose Amanuel Jr

Nice hotel. Clean, friendly staff, good location.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Reservations am 27. März 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 – Hervorragend

Scott

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful art deco hotel. Super friendly staff.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Reservations am 27. März 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 – Hervorragend

Stuart

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed here in January 2024 while visiting from Canada and it was so perfect we added extra days to our stay. The hotel itself is an art-piece; from the immediately welcoming lobby and vibrant spaces to the room and rooftop it is a treat. We've loved the convenient location both for access to the trains and buses we've used to get around Sydney and for easy walking around the CBD and fun surrounding neighbourhoods. Everyone we've interacted with from the front desk, bell-hop, bars and restaurants and housekeeping have been friendly and helpful. I'm glad we chose this as our home away from home while visiting Sydney.
Aufenthalt von 4 Nächten im Januar 2024

8/10 – Gut

Chidchanok

Aufenthalt von 3 Nächten im Juli 2023

10/10 – Hervorragend

Paul, North Melbourne

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What an excellent hotel and well worth the money for this fine five star hotel! From check in with sharnie through to breakfast and dinner options I would definitely recommend the kimpton! The inner room I had was so quiet and very comfortable with all the trimmings you would expect from a 5 star hotel. Thanks again to all the staff I will return again Cheers for 2024
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Lilias

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel - good location
Everything about our stay was lovely!
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Superb hotel. It is fairly pricey but worth it. Only gripe, coffee pods and complimentary water not refreshed daily. Could have said something, but wasn't desperate at the time.
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

Paul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful building, stunning room, great dining options and amazing breakfasts! Biggest plus point however goes to the incredible friendly courteous hard working staff…they are exceptional and made our stay so much more memorable.
Aufenthalt von 4 Nächten im Dezember 2023

2/10 – Ungenügend

Laura

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Almost any other hotel would have been better
Not sure if it was the hotels fault or Hotels.com but when I arrived they charged me at least TWICE as much as I had reserved for. It was New Years Eve so not much choice- had to stay. Complained to hotel and hotels.con about it and both promised to fix the problem- neither did. A free bottle of wine and a $200 credit does not make up for being ripped off thousands. They bill themselves as a luxury hotel but the rooms are dark and face right into people’s apartments. Pretty lobby but the restaurant is way way overpriced (think $12 for a single piece of dry toast and you get the idea). Indifferent (at best) staff and the servers are very unfamiliar with the food. Altogether a sad and disappointing first few nights in Sydney. Will never stay at a Kimpton again.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Reservations am 27. März 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 – Hervorragend

TINA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Reservations am 27. März 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 – Hervorragend

YiYin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Dezember 2023

2/10 – Ungenügend

Timothy, ELSTERNWICK

Gut: Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Closed pool for a corporate function when the spelling point is the pool deck at 33 deg
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Courtney

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The Kimpton is lovely. The staff were so friendly and went out of their way to accommodate. I would return.
Aufenthalt von 7 Nächten im Dezember 2023

6/10 – Okay

Victoria

Gut: Sauberkeit und Komfort des Zimmers
Falls short
We chose this hotel due to its location and the Kimpton brand as we have found sister hotels in other parts of the world to be very good. However, this stay fell short and probably more in keeping with 3-4 stars due to a number of issues. Staff - all very welcoming and friendly. Rooms - our room was comfortable and relatively spacious for a city location, however needed some TLC. The wardrobe doors didn’t close properly and were quite scratched. There is no view whatsoever. Dining - we stayed on a B&B basis and chose to eat out 2/5 mornings as breakfast choice was so limited. The menu is very small and there is no buffet option. If you don’t like eggs or want to eat eggs daily there are only 2 options, which was disappointing. There are no options for toast at your table etc and the fruit provided before ordering was small and limited. We did not eat dinner at the hotel. Facilities - we were disappointed that the roof top bar was closed one evening due to being relaunched. Paying guests were not included in this event, which was a shame. The hotel also took a significant deposit for the room, which we are still waiting to be refunded almost a week later. This felt excessive and our experience with other 5* hotels is usually that a simple hold is organised rather than removal of funds, which enables immediate reimbursement. Overall we felt this hotel fell short and as there are many fantastic hotels in Sydney we will choose another brand when we return.
Aufenthalt von 5 Nächten im November 2023
Antwort von Kenza am 7. Dez. 2023
Hi Victoria,Thank you for taking the time to let us know about your recent stay. We appreciate your candour and detailed response. I am pleased to see that you enjoyed our friendly staff and spacious rooms. I hope you can accept my apologies for the issues that you encountered while staying. This was not the type of experience that we wanted to show you here at Kimpton Margot. I would like to discuss this personally with you to try and make amends. I also would be happy to look into the deposit issue as well for you. Please reach out to me here at the hotel.Warm Regards,Kenza Sebti Guest Experience Manager

6/10 – Okay

Sayako

Aufenthalt von 4 Nächten im November 2023

4/10 – Schlecht

Robin

Gut: Sauberkeit und Personal & Service
Aufenthalt von 8 Nächten im November 2023
Antwort von Kenza am 4. Dez. 2023
Dear Robin,Thank you for taking the time to score the hotel. We would like to understand better about your experience so that we are able to improve our service. Please feel free to reach out to me personally here at the hotel if you would like to discuss further.Warm Regards,Kenza Sebti Guest Experience Manager

10/10 – Hervorragend

Emma

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was excellent, great location with either a small walk to the water front or easily accessible on the tram. Staff were very friendly and I wouldn’t hesitate in recommending this place.
Aufenthalt von 5 Nächten im November 2023
Antwort von Kenza am 4. Dez. 2023
Thank you Emma! It was our pleasure to have you as our guest. We really appreciate your recommendation of the hotel. Please come back and see us again soon!Warm Regards,Kenza Sebti Guest Experience Manager

8/10 – Gut

ROBERT

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fantastic architecture of the building, refurbished to a very high standard. Top quality hotel.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Kenza am 4. Dez. 2023
Thank you, Robert! We really appreciate your feedback about our top-quality hotel and fantastic architecture. Please come back and see us again soon!Warm Regards,Kenza Sebti Guest Experience Manager

10/10 – Hervorragend

Jessica

Mit Haustieren gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
We love having pawcation at Kimpton Margot Sydney and our dog had a blast! The location is close to shops. The only downside is there is no onsite parking.
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best location close to town hall station, ahopping, food options, hyde park, public transport. The staff are amazing, really accommodating and treats to like you are VIP.
Aufenthalt von 3 Nächten im September 2023

6/10 – Okay

kathleen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was OK but I felt it was very high priced, and I was surprised that the food wasn’t better and more choices.
Aufenthalt von 3 Nächten im August 2023
Antwort von Kenza am 4. Sept. 2023
Hi Kathleen,Thank you for taking the time to let us know about your recent stay here at Margot. We appreciate your review and candor. It would be great to hear further feedback on the food and perhaps where we could have improved in this area. Please reach out to me personally so that I can discuss this with you. I look forward to hearing from you. Warm Regards,Kenza Sebti Guest Experience Manager

4/10 – Schlecht

Ryan

Geschäftlich gereist
Verbesserungswürdig: Komfort des Zimmers
Under construction
Very disappointing. Stayed Aug 11th and booked a premium room. Kimptons rooftop deck and building next door are under construction. Woken up at 609am on a SATURDAY to construction sounds. Guaranteed checkin was 3pm. Room wasn't ready until 2:48 and cleaning looked rush to be placed on 2nd floor near construction. AVOID. Was only here for one night if longer I would have asked to change hotels. Room and bathroom were big and nice
Aufenthalt von 1 Nacht im August 2023
Antwort von Kenza am 4. Sept. 2023
Hi Ryan,Thank you for taking the time to let us know about your experience at Kimpton Margot. I hope you can accept my apologies for the disappointing stay. This was absolutely not the level of service that we were hoping to provide. While we are currently working on exciting new changes to our rooftop bar area - we absolutely do not have any onsite work taking place on the weekends or that early in the morning. Was the construction noise you were hearing perhaps coming from outside the building on the street level? I am glad to see that you did enjoy our large rooms with spacious bathrooms as well. I would like to have the opportunity to follow up with you personally about your stay. Please contact me here at the hotel at your convenience. If your travel plans bring you back to the city, I hope that you will return and give us the chance to show you the type of stay that you deserve.Warm Regards, Kenza Sebti Guest Experience Manager

10/10 – Hervorragend

CHENG

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing place! High recommended for dog owners, our dog really enjoyed his king size bed as well!
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Kenza am 25. Aug. 2023
Dear Cheng,It was our pleasure to host you and your dog for this visit. We are so pleased to see how much you both really enjoyed your time with us at Margot. We hope to welcome you back again soon!Best,Kenza Sebti Guest Experience Manager

10/10 – Hervorragend

Julie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely venue
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Kenza am 25. Aug. 2023
Thank you Julie for your perfect review and score. We hope to welcome you back again soon!Best,Kenza Sebti Guest Experience Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Kenza am 25. Aug. 2023
Thank you for your review. We hope to welcome you back again soon!Best,Kenza Sebti Guest Experience Manager

10/10 – Hervorragend

Soo Hyun

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Kenza am 24. Juli 2023
Thank you for the wonderful review. We appreciate your 10/10 score and hope to see you again soon!Warm Regards,Kenza SebtiGuest Experience Manager

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Friendly staff. 5pm complimentary drinks a lovely addition.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Kenza am 24. Juli 2023
Thank you Mark for the wonderful review. We appreciate the perfect score and wonderful comments about our friendly staff and complimentary daily social hour. We hope to see you again soon!Warm Regards,Kenza SebtiGuest Experience Manager

10/10 – Hervorragend

Doug

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Kenza am 24. Juli 2023
Thank you Doug for the wonderful review. We appreciate your 10/10 score and hope to see you again soon!Warm Regards,Kenza SebtiGuest Experience Manager

6/10 – Okay

Chung Yee

Gut: Zustand der Unterkunft
Aufenthalt von 8 Nächten im Juni 2023
Antwort von Kenza am 13. Juli 2023
Dear Chung Yee,Thank you for staying with us. We appreciate your review. It would be helpful to know how we could have improved your stay as I see you scored us a 6/10. If you have a moment, please contact me directly so that we can discuss your stay and I can make amends.Warm Regards,Kenza Sebti Guest Experience Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Kenza am 13. Juli 2023
Thank you for your 10/10 review! Warm Regards,Kenza Sebti Guest Experience Manager

10/10 – Hervorragend

Stuart

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent Hotel, nice and clean - rooms well appointed and spacious. Great food and wonderful location.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Kenza am 13. Juli 2023
Thank you Stuart! It was a pleasure to have you with us. We are so happy to see that you enjoyed our spacious and clean rooms, great food, and central location. Please come back and see us again soon!Warm Regards,Kenza Sebti Guest Experience Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Kenza am 16. Mai 2023
Thank you for your review! We really appreciate the wonderful score and are glad to see that you had such a great time with us here at Kimpton Margot.

10/10 – Hervorragend

Work

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2023
Antwort von Kenza am 16. Mai 2023
Thank you for your review! We really appreciate the wonderful score and are glad to see that you had such a great time with us here at Kimpton Margot.

10/10 – Hervorragend

Sarah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great choice for a stay in Sydney!
All staff friendly and professional. Very willing to attend to needs in a prompt manner.,
Aufenthalt von 4 Nächten im April 2023
Antwort von Kenza am 1. Mai 2023
Hi Sarah,Thank you so much for your wonderful review. We really appreciate the feedback about our friendly staff and are pleased to see that you enjoyed your stay with us here at Kimpton Margot so much. Please come back and see us again soon!Warm Regards,Kenza Sebti Guest Experience Manager

6/10 – Okay

MIU HAN

Mit dem Partner gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The location is good, very convenient. Very good quality breakfast. Very disappointed with the standard of housekeeping and facilities of the room, especially the wardrobe. The hanging space is very small, we could only put 1 suit and 4-5 shirts in it. Although there are lots of storage space inside the room, unfortunately, they are not good for putting clothes. There is no drawer at all, only cabinets with shelves which seems not clean, hence, we keep most of our clothes in our luggage cases finally, that made me very frustrated. Moreover, there is no full-length mirror inside the room, that another miserable thing of the room design.
Aufenthalt von 7 Nächten im April 2023
Antwort von Kenza am 27. Apr. 2023
Dear Miu Han,Thank you for choosing Kimpton Margot for your recent stay and for letting us know about your experience. We really appreciate the feedback provided so that we can investigate these issues and improve our level of service. I hope you can accept my apologies for the issue with your closet space and cleanliness. Did you advise our team of these problems while you were here? We certainly would have been happy to change your room and provide a more thorough clean at the time. Again, thank you for taking the time to detail your experience. If you would like to provide any further details, please do not hesitate to reach out to me personally here at the hotel. We hope to be able to welcome you back again soon. Warm Regards, Kenza SebtiGuest Experience Manager

10/10 – Hervorragend

peter

Aufenthalt von 1 Nacht im April 2023
Antwort von Kenza am 27. Apr. 2023
Hi Peter! Thank you so much for the lovely perfect review! We are so glad to see you had such a fabulous time with us. Please come visit again soon.Warm Regards,Kenza Sebti Guest Experience Manager

10/10 – Hervorragend

Nuttida

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im April 2023
Antwort von Kenza am 18. Apr. 2023
Dear Nuttida,Thank you for choosing Kimpton Margot Sydney for this visit. We are so appreciative of the perfect score and are so glad you had a lovely time staying with us. Please come back and see us again soon!Warm Regards,Kenza SebtiGuest Experience Manager

10/10 – Hervorragend

Jeffry

Aufenthalt von 1 Nacht im März 2023
Antwort von Kenza am 4. Apr. 2023
Hi Jeffry,Thank you so much for your 10/10 perfect review! We are so pleased to see that you enjoyed your stay with us here at Kimpton Margot Sydney so much. We hope to be able to welcome you back again soon.Warm Regards,Kenza Sebti Guest Experience Manager

10/10 – Hervorragend

Mohammad

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2023
Antwort von Kenza am 28. März 2023
Thank you Mohammad for this 5/5 review! We are pleased to see that you enjoyed your stay with us so much. We hope to welcome you back again soon!Warm Regards,Kenza Sebti Guest Experience Manager

6/10 – Okay

Andrew

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2023
Antwort von Kenza am 28. März 2023
Hi Andrew, Thank you for your review. We would love to hear any feedback about your visit so that we can have the opportunity to improve. Please feel free to contact me directly should you wish to provide more details.Warm Regards,Kenza Sebti Guest Experience Manager

10/10 – Hervorragend

Paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2023
Antwort von Kenza am 28. März 2023
Thank you Paul for your 5/5 review! We appreciate the support and are so pleased to see how much you enjoyed your visit with us. We hope to welcome you back again soon!Warm Regards,Kenza Sebti Guest Experience Manager

8/10 – Gut

Neil

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Very good, but some details just not ok
We love this hotel, but some details just aren't up to scratch. The basic premises, especially the lobby and lift areas are stunningly pretty, but the roof area is basically a bit of a bombsite and has been for years. Don't visit with plans of having a swim and visiting the rooftop bar - it doesn't exist! And would it be too hard to warm the pool? It certainly doesn't get much sun. The staff are completely lovely, but attention to detail isn't always quite there. There was some kind of spilled coffee or chocolate drink over the furniture in our room, and the lighting systems in the rooms need a phd or something to even get a reading lamp to work. All in all a lovely place, but tends to disappoint in the details.
Aufenthalt von 2 Nächten im März 2023
Antwort von Kenza am 4. Apr. 2023
Dear Neil,Thank you for taking the time to let us know about your experience with us during your recent visit. I appreciate the feedback about our lovely staff, and our rooftop pool and bar. We do have great plans for this space so be sure to stay tuned next year for a fantastic renovation! Our lighting system can be a bit tricky, but we are looking at ways to simplify this. We hope to welcome you back again soon.Warm Regards,Kenza Sebti Guest Experience Manager

2/10 – Ungenügend

Elijah, Holladay

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2023
Antwort von Kenza am 28. März 2023
Hi Elijah, Thank you for your review. We would like to hear your feedback about your visit so that we can have the opportunity to improve. Please feel free to contact me directly should you wish to provide more details.Warm Regards,Kenza Sebti Guest Experience Manager