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Bewertungen von DoubleTree by Hilton Swindon

4 out of 5
DoubleTree by Hilton Swindon
Great Western Way Lydiard Fields, Swindon, England

Bewertungen

8,2

Sehr gut

395 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
367 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
139 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
52 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
47 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,4/10

Personal & Service

8,2/10

Ausstattung

8,2/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Friedrich

Excellent place in Swindon - good value for the money - clean and friendly :)
Aufenthalt von 1 Nacht im November 2018

10/10 – Hervorragend

Karsten

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2018

10/10 – Hervorragend

Claudia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfektes Preis/Leistungsverhältnis
Sehr gutes Hotel und freundlicher Service. Als Hotel auf der Durchreise direkt an der Motorway M4 gelegen. Trotzdem sehr ruhige und geräumige Zimmer.
Aufenthalt von 1 Nacht im Juli 2017

10/10 – Hervorragend

Andreas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Absolut hervorragend. Obwohl nr Durchreisende wurden wir als Stammgäste behandelt.
Aufenthalt von 1 Nacht im Mai 2017

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel mit guter Verkehrsanbindung
Ich übernachte im Hilton in Swindon sowohl im Rahmen meiner Dienstreisen als auch für private Trips in die Region. Besonders über das Wochenende ist das Preis-/Leistungsverhältnis m.E. sehr gut.

6/10 – Okay

Luisa, Baden-Württemberg

Gut: Zustand der Unterkunft und Komfort des Zimmers
nettes Hotel aber mit zu kleinen Betten
gut geeignetes Hotel als Zwischenstation nach Schottland oder zurück auch durch die Nähe zu Stonehenge. die Zimmer sind guter Standard, nicht besonders gross, die Betten empfanden wir für grosse Personen als zu klein und die aufklappbare Liege als Doppelbett war auch nicht besonders, höchstens für Kinder geeignet. Für Paare besser geeignet als für Familien, mit jüngeren Kindern aber ok. Der Preis fürs Zimmer (über ein Portal gebucht) war angemessen, aber der Aufpreis für den Hund von umgerechnet 50€ (35 GBP) war extrem teuer, wodurch sich der Zimmerpreis relativierte. Für 4 Sterne Standard schon leichte Abnutzungserscheinungen im Bad, aber noch ok, umfangreiches Frühstücksbüffet.

8/10 – Gut

Helena, Augsburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Angenehmer Aufenthalt mit einem kleinen Makel
Das Hotel liegt sehr günstig in der Nähe der Autobahn und verfügt über sehr gute Parkmöglichkeiten auch für behinderte Menschen. Es war alles sehr sauber und der Service stimmte auch. Für den Aufenthalt eines Hundes musste allerdings ein überdimensionierter Preis bezahlt werden.

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Athena

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
I've stayed in Hilton's before and always have the same problem: the beds. Even just sitting on them, the bed squeaks and creaks and feels like it is about to fall apart. So it leads to a disturbed nights sleep when you turn over and it creaks. The beds need changing. Bedsides for toddlers would be great aswell, as the sofabeds are quite high off the floor, and toddlers roll straight over pillows (that are used to block them onto the bed). The bedrooms need to be more child/family-friendly. Otherwise, service, cleanliness and food were all excellent.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Abbie am 10. Mai 2024
Dear Athena,Thank you for sharing your review ,It's unfortunate that the beds were squeaky and uncomfortable, as this can indeed disrupt sleep and overall comfort. Your suggestion for more child-friendly accommodations, such as lower bedside options for toddlers, is insightful and could greatly improve the experience for families staying at the hotel. We do apologise for the beds .On a positive note, I'm glad to hear that the service, cleanliness, and food met or exceeded your expectations. Hope you will stay with us again in near future !Kind regards

8/10 – Gut

David

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Dining Room service was not good. Initially it was fine but towards end of meal no service at all.....
Aufenthalt von 1 Nacht im April 2024
Antwort von Lynn am 27. Apr. 2024
Dear guest, I'm sorry to hear that you had a disappointing experience with the room service. We appreciate you bringing this to our notice and hope to exceed your expectations on your next visit. We are committed to make your next dining experience with us enjoyable in every way. Please do not hesitate to contact us again.Kind regards Lynn MReception

10/10 – Hervorragend

Katherine, Chorley, Lichfield

Aufenthalt von 1 Nacht im April 2024
Antwort von Francyla Da Costa am 17. Mai 2024
Dear Katherine,Thank you for your 5-star rating! We’re delighted to know that you enjoyed your stay with us. Your positive feedback is greatly appreciated.We look forward to welcoming you back in the future.Kind Regards,Francyla Da CostaReception

10/10 – Hervorragend

Raghav

Aufenthalt von 1 Nacht im März 2024
Antwort von front office staff am 25. Apr. 2024
Thank for taking the time to leave us a review, we hope to welcome you again in the near future.Kind regards Melissa Front Office Supervisor

4/10 – Schlecht

Ben

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Do yourself a favour and stay at the premier inn across the road! This hotel is outside the town and they still charge you to park at the hotel. The bed was creeky and uncomfortable. The breakfast was poor and no proper coffee.
Antwort von Abbie am 4. Apr. 2024
Dear ben ,Thank you for sharing your feedback., We are sorry that we did not exceed your expectations with the parking fee, bed and breakfast, Will let the management know so that we can review this.Once again please accept our sincere apology .Kind regards Abbie

6/10 – Okay

Glen

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
limited option on food and dining area was closed - they also charge for parking!!!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Valley Gracias Asst. Front Office Manager am 19. Feb. 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. I have shared your feedback with the senior leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future. Parking is not free at the hotel. However, if you are A Gold and Diamond member for Hilton Honors you get parking free. In order to get parking free and other facilities and benefits please enroll yourself with hilton honors.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Swindon. I do apologies for the inconvenience caused during the stay.

4/10 – Schlecht

Norina

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Abbie am 20. Feb. 2024
Dear Norina,Thank you for sharing your review and we do apologise for not meeting your expectations .I would like to know ,more about the experience you had so that we can make it right for you.Kind regardsAbigail Shorrocks

10/10 – Hervorragend

Amanda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely stay.
A lovely stay thank you. The room could have had better lighting. It was quite dark. Breakfast was amazing.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Francyla am 17. Feb. 2024
Dear Amanda,Thank you for choosing to stay at Double Tree by Hilton Swindon and for providing your honest feedback. Providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. Once again, thank you for your valuable feedback and we hope to have an opportunity to welcome you back whenever your travels bring you back to Swindon.Kind Regards,

6/10 – Okay

Drilon

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Valley Gracias Asst. Front Office Manager am 5. Feb. 2024
Thank you for choosing to stay at Double Tree by Hilton Swindon and for providing your honest feedback. Providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. Once again, thank you for your valuable feedback and we hope to have an opportunity to welcome you back whenever your travels bring you back to Swindon.

10/10 – Hervorragend

Diane

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Abbie am 1. Feb. 2024
Dear Diane,Thank you for time to share your review I'm glad you had a lovely stay.Hope to welcome you back again in near future!Kind Regards

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Valley Gracias Asst. Front Office Manager am 28. Jan. 2024
Thank you for choosing to stay at Double Tree by Hilton Swindon and for providing your honest feedback. Providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. Once again, thank you for your valuable feedback and we hope to have an opportunity to welcome you back whenever your travels bring you back to Swindon.

8/10 – Gut

Victoria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A good family stay
Arrived early. Room wasnt ready but they very kindly prioritised our room. Free cookies! Room was lovely, as expected from photo. Duvet on bed wasnt as big as the duvet, which coukd be improved. 1 tv wasnt a good picture, but the other worked well. Lovely breakfast and very helpful staff. Overall a good stay.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Francyla am 24. Jan. 2024
Thank you Victoria for taking your time to leave us a review. We also appreciate your feedback. We hope that you will consider staying with us again and hope to see you in the future.

10/10 – Hervorragend

Gordon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Abbie am 25. Jan. 2024
Dear Gordon,Thank you for sharing your review, I am to hear that you had a lovely stay .I Hope to welcome you back again in near future !Kind Regards

10/10 – Hervorragend

Harvinder

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fab place to Arya and
Excellent stay.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Abbie am 12. Jan. 2024
Dear Harvinder,Thank you for taking time to share your review ,I'm glad to hear that you had an excellent stay.We hope to welcome you back in near future !Kind Regards Abigail shorrocks

10/10 – Hervorragend

michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Abbie am 9. Jan. 2024
Dear Michael,Thank you for taking time to share your review, Im happy to hear that you had a lovely stay.We look forward to welcome you back in near future !Kind Regards Abbie Shorrocks

10/10 – Hervorragend

Emmanuella

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Abbie am 30. Dez. 2023
Dear Emmanuella,Thank for for taking time to share your experience , I'm glad you had a lovely stay. We hope to welcome you back in near future !

10/10 – Hervorragend

P

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
DoubleTree double up on service.
One night over the weekend before Christmas and from check in to checkout every aspect was near perfect (not everyone like sparkling water in the room but hey!) From the warm chocolate cookies handed out by reception staff to the little doggie treats, cleanliness of room and wider facilities. If we need a room in Swindon, this will be the destination of choice.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Abbie am 24. Dez. 2023
Dear Guest,I'm delighted to hear about your positive experience during your stay at the hotel in Swindon! It's wonderful that the staff's warm welcome, the thoughtful touches like chocolate cookies, and even treats for your furry friend made your visit memorable. A commitment to cleanliness and overall satisfaction is crucial for any accommodation, and it sounds like the hotel exceeded your expectations.Looking forward to welcome you back in near future !Kind Regards Abbie

10/10 – Hervorragend

Gresham

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great stay. Big room that was really needed with the family. Wonderful staff that were professional and caring. A very well cared for hotel that has the guest experience at it it's core aim. Would highly recommend and definitely return.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Kat am 16. Dez. 2023
Dear Gresham, Thank you for taking time to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!kind regardsKat

6/10 – Okay

Linda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Heating was too dry , kept waking up.
Aufenthalt von 1 Nacht im November 2023
Antwort von Abbie am 29. Nov. 2023
Dear Linda,Thank you for sharing your review with us, we are sorry about the heating . We are reviewing your comments with our team as we continually work to improve our guest experience.Kind Regards Abbie

2/10 – Ungenügend

Nick

Aufenthalt von 1 Nacht im November 2023
Antwort von Abbie am 20. Nov. 2023
Dear Nick,Thank you for sharing your review and sorry that we did not meet your expectations As you have just scored us without leaving the details , we are unable to investigate. If you could contact us, to give us the details, we would be extremely grateful. With best regards.Abbie Shorrocks Front office Manager

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
As a solo female traveller, I felt really safe here. The room was spacious, clean and had all the amenities I needed. I slept like a log in the comfortable bed. Staff were friendly and I was greeted with a hot luxury chocolate cookie, a little treat. I would recommend this hotel.
Aufenthalt von 1 Nacht im November 2023
Antwort von Abbie am 18. Nov. 2023
Dear Karen,Thanks for taking the time to share your review and we are delighted that you enjoyed your stay, and that the bed was comfortable.Looking forward to welcome you back again in near future !Kind Regards Abbie Shorrocks Front Office Manager

6/10 – Okay

Joanne

Aufenthalt von 2 Nächten im November 2023
Antwort von Abbie am 28. Nov. 2023
Dear JoanneThank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience.Kind Regards Abbie Shorrocks

10/10 – Hervorragend

Gordon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Have stayed at this location numerous times, nice peaceful location
Aufenthalt von 1 Nacht im November 2023
Antwort von Abbie am 3. Nov. 2023
Dear Gordon,Thank you for the lovely feedback, I'm glad you enjoyed your stay and that this is a nice peaceful location.Hope to welcome you back again in near future !Kind Regards Abbie Shorrocks.

2/10 – Ungenügend

Giles

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Abbie am 3. Nov. 2023
Dear Giles ,Thank you for taking time to leave the feedback, We just want to find out why you scored us 2.? We want to make it right . I hope you will consider staying with us again in near future ! Kind Regards Abbie

8/10 – Gut

Karolina

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
My room was quite unclean - all kinds of things from the previous occupier were still in the room like a shoe, an old sticky order form which I unfortunately touched and left a residue on me. Ok otherwise.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Valley Gracias Asst. Front Office Manager am 18. Okt. 2023
Dear guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. I have shared your feedback with the senior leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Swindon. I do apologies for the inconvenience caused during the stay.Regards,Valley GraciasAsst. Front Office Manager

2/10 – Ungenügend

Samuel

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Business for 4 nights
Reception, bar and restaurant all very clean and modern with the staff in all three being very helpful and friendly. But the first night the fire alarm went off at 10pm then the next night another warning alarm went off at 3am. Rooms are very dated and the beds are uncomfortable and make alot of noise. Will not be staying here again.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Valley Gracias Asst. Front Office Manager am 11. Okt. 2023
Thank you for choosing to stay at the Double Tree by Hilton and providing your honest feedback. It is our sincere endeavour to ensure that our guests enjoy a memorable experience at our hotel, and we sincerely would like to apologise for not meeting your expectations on this visit as providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. As a teachable moment, we have shared your feedback with the team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future as our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities and service. Once again thank you for your valuable feedback and we hope to have an opportunity to better your experience whenever your travels bring you back to Swindon.

6/10 – Okay

Lars Harding

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
Bo et andet sted...
Havde virkelig håbet på en bedre hoteloplevelse baseret på at det faktisk er et DoubleTree by Hilton hotel. Restauranten var under middel både aften og morgen. Der var intet varmt vand om morgenen!!!! Virkelig irriterende!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Valley Gracias Asst. Front Office Manager am 5. Okt. 2023
Thank you for choosing to stay at the Double Tree by Hilton and providing your honest feedback. It is our sincere endeavor to ensure that our guests enjoy a memorable experience at our hotel, and we sincerely would like to apologize for not meeting your expectations on this visit as providing the highest level of hospitality is our number one priority and we would like to assure you that we continually strive to ensure we deliver an excellent experience for our guests and your feedback will be used to support this. As a teachable moment, we have shared your feedback with the team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future as our guest feedback is very important to the operation of our hotel and affords us the opportunity of reviewing and improving the hotel’s facilities and service. Once again thank you for your valuable feedback and we hope to have an opportunity to better your experience whenever your travels bring you back to Swindon.

2/10 – Ungenügend

Paul

Geschäftlich gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Reception staff un helpful Tv remote didn’t work and had to phone down twice to request one that did. Eventually one of the reception staff brought one to the room and almost threw it at me. Said remote only worked about 12” away from the tv. Pointless
Aufenthalt von 1 Nacht im September 2023
Antwort von Valley Gracias Asst. Front Office Manager am 29. Sept. 2023
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologies for failing to meet your expectations. I have shared your feedback with the senior leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Swindon. I do apologies for the inconvenience caused during the stay.Regards,Valley GraciasAsst. Front Office ManagerDoubletree by Hilton Swindon

4/10 – Schlecht

Monica

Mit Haustieren gereist, Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The service is correct, the food is good, the rooms are old and there are broken things
Aufenthalt von 1 Nacht im September 2023
Antwort von Teresa am 20. Sept. 2023
Good morning Monica,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are in the process of getting the our rooms refurbished in the upcoming days. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

8/10 – Gut

Robert

Aufenthalt von 1 Nacht im September 2023
Antwort von Teresa am 20. Sept. 2023
Good afternoon, Thank you for taking a moment to share your experience. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not too distant future!Kind Regards

10/10 – Hervorragend

Phillip

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Carida am 12. Sept. 2023
Dear Phillip,Thank you for your great review. We are delighted that you enjoyed your stay. We look forward to seeing you again soon.Kind Regards,CaridaReception

10/10 – Hervorragend

Bhaskarjyoti

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff
Aufenthalt von 1 Nacht im September 2023
Antwort von Lobsang am 11. Sept. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

2/10 – Ungenügend

Saba

Aufenthalt von 1 Nacht im September 2023
Antwort von Lobsang am 11. Sept. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 – Hervorragend

Darren

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Kathy am 8. Sept. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 – Hervorragend

James

Aufenthalt von 1 Nacht im September 2023
Antwort von Kathy am 8. Sept. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 – Gut

Stephen

Aufenthalt von 1 Nacht im September 2023
Antwort von Kathy am 8. Sept. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 – Gut

Derek

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Parking is charged as an extra, which shouldn't be the case.
Aufenthalt von 1 Nacht im August 2023
Antwort von kathy am 2. Sept. 2023
Good day., Thank you for taking the time and leaving us a review. We apologies for any miscommunication however parking is chargeable and it is noted on our website. Again we do hope that you continue to choose us at Doubletree Swindon as we hope to welcome you back in the not so distant future. Kathy Reception

10/10 – Hervorragend

Faisal

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a very nice place to stay but the the room was a bit warm, the air con was not working but they provided the fans.
Aufenthalt von 3 Nächten im August 2023
Antwort von Kathy am 30. Aug. 2023
Thank you for taking the time to leave us a review we at Doubletree Swindon pride ourselves on continuing to improve our guest service and working to meet and exceed the expectations of our guest. We do hope to welcome you again in the not so distant future.

8/10 – Gut

Kelly

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Kathy am 30. Aug. 2023
Thank you for taking the time to leave us a review we hop to welcome you again at DoubleTree Swindon in the not so distant future.

8/10 – Gut

Kirsty

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Travelling with teens and a dog
Very dog friendly, lovely reception area. Great sized room, perfect for a family with teenagers with a dog (we booked a suite). After messaging the hotel they made sure that we had a ground floor room near to an exit for the dog to be taken outside, which I thiught was really helpful.
Aufenthalt von 1 Nacht im August 2023
Antwort von Kathy am 30. Aug. 2023
Thank you for taking the time to leave us a review we will continue to use our guest reviews as a means of improvement and hope to welcome you again in the not so distant future.

10/10 – Hervorragend

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Plesant
Great hotel, pleasant staff, very helpful. Had to pay for parking, which wasn’t stated on booking, but over all very good and clean
Aufenthalt von 1 Nacht im August 2023
Antwort von Kathy am 30. Aug. 2023
Thank you for taking the time to leave us a review, our parking is chargeable with is noted on our website we do apologies for any miscommunication and will use this in our continuous improvement of our service.Hope to welcome you again in the not so distant future.

8/10 – Gut

Gareth

Aufenthalt von 1 Nacht im August 2023
Antwort von Carida am 17. Sept. 2023
Thanks for your score, which is much appreciated. We hope to see you again soon!