I’m torn about how to rate my experience because the property mostly met my expectations, the experience leading up to my stay did not.
I didn’t receive any communication from the property manager leading up to my stay. I tried reaching out through the app to get the address & check-in information, but didn’t receive a response. When I landed in Iceland, I still had not heard back, so I called VRBO’s customer service line. After a very frustrating conversation, I was given the owner’s phone number to try to contact them. The owner advised that VRBO never provided my contact info & didn’t receive my messages thru VRBO’s messaging system.
Ultimately, I was able to get in touch with the owner & got the check-in information the same day we spoke. Once I had the information, check-in was very easy. However, it felt like VRBO was putting it all on me to rectify the issue. I don’t understand how I can be charged & receive a confirmation email if my contact info wasn’t shared. I also don’t really understand why the owner didn’t work with VRBO to get my information if there was a known glitch where he sometimes doesn’t receive contact info. It was an incredibly stressful situation to be dealing with in a foreign country, where I had very little access to the internet unless I stopped somewhere that I could connect to the wifi.
I booked this 3 bedroom cabin (which is actually 2 bedrooms and a loft) with a friend for a 4 day trip. Only 1 bed was made, so there was an assumption that the reservation for 2 was a couple, which was not the case. Also, there were only 2 towels and 2 hand towels provided for a 4 day stay, no additional towels or linens (that we could find). I did reach out for extra towels, but the reception hours were not convenient for our travel plans, so I wasn’t able to pick them up.
The cabin was cozy & warm. It lacks storage, so there wasn’t really anywhere to tuck away our large luggage or hang/store clothes, but it was fine for a 4 day stay. I couldn’t imagine staying here with 6 people though, it would be very tight!
The hot tub was nice & we even saw the northern lights from the cabin one night! It was also conveniently located for our plans to see Reykjavík, the Golden Circle & day trip to Jökulsárlón.
